Dace Motor Company, Stockport, Cheshire Reviews

★★★★☆
4.1 / 5
80% of users recommend this
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  • Value For Money

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★★★★☆

“extremely happy customer ”

Written on: 10/09/2017 by 478Lyons (1 review written)

“ I'd suggest Dace Supermarket to a friend , also the salesman was fantastic, no pressure, explained everything to me, he couldn't have done anymore, even my daughter came in to buy a car from him ”… Read Full Review

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★★★★★

“very happy”

Written on: 08/09/2017 by Poplar22 (1 review written)

The salesman couldn't have done anymore from start to finish everything was explained, don't hesitate to buy from these guys, I will be buying my next car from them… Read Full Review

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★★★★★

“Excellent service again”

Written on: 02/09/2017 by Aidenj134 (1 review written)

Susanne dealt with us very professionally and friendly. She sorted any minor problem we had. Would always recommend them to family and friends… Read Full Review

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★★★★☆

“Dace Supermarket gave me trust.”

Written on: 31/08/2017 by Nanox (1 review written)

Trust is in short supply today. Dace Supermarket gave me plenty of trust to do business with them. … Read Full Review

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★★★★★

“Buy with confidence.”

Written on: 30/08/2017 by PWDust (1 review written)

Only dealt with one guy right through the process who was helpful, friendly and couldn't have made us more welcome. Left us to have a browse, answered questions if needed, sheltered us from the rain AND gave us fruit pastilles... I have already recommended the person I dealt with to a family member and a friend and will probably take both along when they're ready… Read Full Review

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★★★★★

“Highly Recommended Customer Service.”

Written on: 28/08/2017 by RichardWood707 (1 review written)

I Purchased a BMW 530 M Sport from Dacecar Supermarket and the proccess was faultless from start to finish.Customer service was first class as was the car itself.I would have absolutley no hesitation recommending Dacecar Supermarket to my family and friends,and anybody else for that matter.I will definatley return in the future.Well Done to All… Read Full Review

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★★★★★

“Wouldn't buy a car from anywhere else ”

Written on: 26/08/2017 by Sprocket84 (1 review written)

As a new customer to dace I can honestly say if I ever had to buy a new car I would defiantly go back here to purchase in fact I couldn't imagine going anywhere else now they made me feel very comfy with what I was buying the staff are happy friendly people and really look after their customers I would even say they go above and beyond to help their customers they also have amazing customers services I would highly recommend them to anyone who needs to purchase a car… Read Full Review

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★★★★☆

“Good service ”

Written on: 26/08/2017 by 302Hickey (1 review written)

really pleased with my purchase, good service really helpful, this is my 3rd purchase from Dace thank you… Read Full Review

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★★★★☆

“Good friendly staff and clean top cars”

Written on: 24/08/2017 by Achuphil (1 review written)

Friendly staff and environment. Quick service. And Good vehicles like really good… Read Full Review

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★★★★★

“A good experience with Dace Motors.”

Written on: 21/08/2017 by voDrew69 (1 review written)

I'd recommend Dace Supermarket to anyone because they are so professional, and the presentation of vehicles is second to none and l was very impressed with just how smart the sales staff were turned out, plus nothing was too much trouble, the salesman I saw made me feel l was an important customer to Dace and couldn't have been more helpful, he also made sure the vehicle "BMW" was ready to collect the following day (l travelled from N.Wales) and l am delighted with the car, well worth traveling… Read Full Review

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★★★★★

“5 star all round”

Written on: 21/08/2017 by Janine06 (1 review written)

Been buying my cars from here for years , never had a problem it's the only company I trust . Been to a few before , and haven't had good cars or after care . Would recommend 100% great sales great cars great company . My family have also had cars from there too .excellant services throughout… Read Full Review

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★☆☆☆☆

“**AVOID AT ALL COSTS***worst consumer experience iv...”

Written on: 18/08/2017 by chrisholt (1 review written)

I bought an 07 Mondeo from them in march 2016. It had 3 months warranty (luckily). When i agreed to buy it needed the dual mass fly wheel replacing which was done before I took the car away. After just over 2 months I had issues with the car. They took it back fixed. I was told that the injectors where faulty and the flywheel (which was replaced 2 months prior) was also faulty so these where rectified. A few months later the same symptoms arose so again they took it back. Again a faulty… Read Full Review

Dacemotorcompany's Response to chrisholt's Review

Written on: 07/10/2017

Hi,
Thank you for your review. I have looked into the details of your complaint and although you appear to have had some problems with your car, to redress the balance of your AVOID AT ALL COSTS review, I think it only fair to point out the following:
You purchased a three and a half thousand pounds, 9 year old, 80k mile Mondeo with a 3 month warranty.
Despite only having a 3 month warranty, you enjoyed courtesy cars, full parts and labour repairs, recovery costs and the other benefits for over 12 months.
The fault you now complain of has arisen after 16 months and nearly 10,000 miles of use.
For all our best endeavours, not all cars that a garage sells are without fault. New and used cars alike. Also, the risk of a problem does increase with a car of your cars age, which is why they are cheaper. All any garage can do when faced with a problem car is attend to it as quickly as possible and with as minimal inconvenience to the customer as possible. That appears to be what we have done. You have received significantly more financial assistance than your car actually cost you in the first place and you have received the majority of it under a discretionary goodwill, as your warranty had long since expired. I am curious what more you believe we could have done? Obviously the timing of your bitter review coincides with us declining any further assistance towards you. It is over a year since your warranty ran out, so although I expect you to be frustrated at receiving news that your car has work required on it, I am surprised that you have chosen to react in the way that you have. Many in similar positions, although frustrated at buying a car that had problems, would have reacted positively at the amount of assistance and support that you have enjoyed.
So I sympathise that you can’t afford to repair your current problem, but the cost of running a car is always more than fuel and road tax, it is the maintenance and upkeep of your vehicle as well and 16 months after buying a car, most would accept this additional cost to be theirs and not ours, particularly after all the support you have received from us in the past.
Jason Birch, General Manager.

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★★★★★

“no hassle at all”

Written on: 17/08/2017 by lesbland (1 review written)

car was easily available, didn't have to faff about moving other cars. well laid out lot. friendly helpful staff.was surprised to see a good range of top quality cars, which i didn't expect. all paperwork readily to hand, v low millage on this one and no issues so no big paper trail.the car was prept to a high standard.on line payment and road tax also. would certainly recommend dace for value and quality… Read Full Review

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★☆☆☆☆

“Sold faulty car”

Written on: 16/08/2017 by deepakarora99 (1 review written)

I have bought recently ford mondeo from dace motors just came to know it had electric faulty board it is about to cost 1000 pounds. DO NOT BUY CARS FROM THEM AS THEY ARE SELLING FAULTY CARS FOR LESS. … Read Full Review

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★★★★★

“Definitely worth recommending”

Written on: 08/08/2017 by Artur_S (1 review written)

I've purchased my BMW X1. I couldn't be more satisfied with whole transaction. Very friendly and helpful staff. All documents like road tax and drive off insurance was done in no time and I was able to drive off same day. I received phone call few weeks later to check if everything is ok and I'm fully happy with my purchase. I will definitely remember to check their stock when looking for a new car. Definitely will recommend to my friends… Read Full Review

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★★★★★

“❤Great customer service❤”

Written on: 03/08/2017 by amelia1989 (1 review written)

The experience was simple and painless. Very honest people, great customer service. What more can you ask for! Definitely recommend Dace Motors to anyone who's looking for a car.❤… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 26/07/2017 by Blackwell194 (1 review written)

Bought an Astra at dace motors last month (june). Couldn't be happier with the service overall. i was dealt with by a dealer called and he was very nice and efficient. Didn't take me long to make the purchase. Would definitely recommend to friends and family… Read Full Review

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★★★★★

“Great service from Craig! ”

Written on: 22/07/2017 by Sean123456789 (1 review written)

Came looking for a 5 series GT BMW and found exactly what I was looking for. No hard sell just advice and support. Left happy with a great deal and a great motor!! Would recommend… Read Full Review

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★★★★★

“Excellent service great staff ”

Written on: 19/07/2017 by Janenancy (1 review written)

Bought my audi from dace brilliant service lovely guys nothing was too much trouble for the sales rep talk me through the whole process had a follow up phone call to see if I was still happy with my purchase. Will definitely recommend and if I buy a car again Dace will be my first stop. Brilliant… Read Full Review

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★★★★★

“Quality vehicle provider”

Written on: 19/07/2017 by tino1623 (1 review written)

Dace Supermarket were great because I found my perfect vehicle there, which I believe was good value and great spec, compared to others available elsewhere. I was dealt with by a salesman who was a perfect gentleman. There was no pressure to buy and he was very friendly, knowledgeable, and helpful. The business manager was helpful and quick in finding me the right finance package. Everyone I bumped into on site was friendly. I would recommend Dace to anybody that is thinking of paying them a… Read Full Review

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