Jacquie Lawson www.jacquielawson.com Reviews

Click here if this is your business
? Ask our helpful community of experts about this product or company
Jacquie Lawson www.jacquielawson.com - Ask a question now

Media Gallery for Jacquie Lawson www.jacquielawson.com

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

“no customer service”

★☆☆☆☆

written by on 24/12/2014

For years I though JL cards were marvelouss. NO MORE. This year I paid for 5 Advent Calendars. Two of them were NEVER sent. I wrote countless complaints about this, going so far as to send an air mail letter to England with absolutely no response. What is the matter with this company that it will not fulfill its obligations? It is just plain DISHONEST.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“No Customer Service”

★☆☆☆☆

written by JulietteChaney on 16/12/2014

Do not use this company. They never respond to emails and when you start using them they carry on debiting your account. I have not been able to access my account for 2 years and yet they keep debiting my account and yet ignore my emails. Thought cards were lovely at first but now am sorry I ever used them.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“No response to e-mails !”

★☆☆☆☆

written by 396Bain on 15/12/2014

Been a member for years. This year after renewing my membership, I have been unable to send any cards. I have e-mailed them several times & left my phone number, but still no response. Why do they not list their phone number?

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Katelanglois's Comment

Written on: 16/12/2014

I have had exactly the same problem with them. They have no customer service at all and no easy way of cancelling your account.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“no customer service ”

★★☆☆☆

written by Lopez379 on 12/12/2014

I had been a member of this site for several years and always been delighted with quality of ecards. I recently bought the 2014 advent calendar only to find after twobdays that my activation key no longer worked. Ongoing to the website there was no record of my purchase so I paid again. Two days later the fresh receipt disappeared and no calendar access for me again. Despite polite emails to the team and using their online support request not even had the decency to reply. Would no longer use or recommend.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“This year's (2014) advent calendar”

★☆☆☆☆

written by Orr350 on 11/12/2014

the organization has obviously overstretched itself. Lovely advent calendar. Impossible to open it. I sent ten, of those only five people were able to open it. I, myself, had to buy a totally new Windows 7 computer before it would install. Last year I had no trouble, neither did any of my friends. Now I have five unwanted, unable to open gift calendars on my "order page" and cannot get administration to refund my money. I have had lengthy correspondence with the J.L. computer people, they just kept repeating unhelpful instructions which they had been told over and over did not work. So far they have refunded me $2. I have given up any hope of getting back the rest of my money. When my "membership" runs out, I will no longer be dealing with Jacquie Lawson. I have forwarded all the agonized and furious messages from my friends as they struggled to open the Advent calendar. They need to completely rework their IT section. What a pity, they had a very good thing going there for a while.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Let down”

★★☆☆☆

written by LynnieS on 10/12/2014

I had an account with this website for some time and though they warned my account was due for renewal when I checked according to what I saw on the screen I still had six months left so I did nothing. Then I received an email stating I no longer had an account with them. I have written to them twice through their specific contact section and they have not had the courtesy to acknowledge my mail let alone reply to it. Don't like being ignored.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Customer service is non existent for this so called...”

★☆☆☆☆

written by 123alibi on 06/12/2014

Advent calenders DO NOT WORK WITH IPADS. They don't tell you that until the people who received them say they can't open it up. Then when I said good customer service would be to refund my whole order, not just the calenders that went to people who said they had IPads, they cancelled my entire order, so that everyone I sent them to lost their calendars. When I complained I wanted my membership refunded because of their atrocious customer service, they said fine. NO ONE ADDRESSES ISSUES THEY JUST REFUND MONEY TO STAY LEGAL!! The absolute biggest rip off on the internet. Should be 0 stars, but it won't let me!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“horrible customer service”

★☆☆☆☆

written by Sharp72 on 02/12/2014

I don't know why I did it again this year. The fault really is mine. My friend is going through chemo and I saw the jacquie Lawson advent calendar and thought it would amuse her. I bought one for me too. Guess what, it is impossible to open. Just like last years. And you cannot contact anyone unless, as they suggest, you want to snail mail. An internet card company that doesn't use the internet. I hate it so much. I will cancel my subscription although I think they have already billed me two years out. HATE. They should make it clear that there is no support for the product that does not work.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Adventgrinch's Comment

Written on: 02/12/2014

Pi toyally agree with all this. I hadnt used them before and sent the advent calendar to 10 people. Not one of them could open it. Total rip off and no one to contact.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Cant open the Advent Calendar”

★☆☆☆☆

written by GianniHastings29 on 25/11/2014

I have ordered the calendar for myself, friends and family for the past 3 years but find that for the past 2 years I have had problems downloading and opening it. Last year I managed, with the help of a friend to overcome the problem, but so far after 3 help messages and 2 pointless generated replies I still cant open this years. I am awaiting yet another response to yet another request for help after which I am going to give up, life's just too short and I shan't be ordering any more. A shame really as we all enjoy them. Its not the calendar or cards that is bad but the customer care.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“LONG TIME USER~~CHANGED EMAIL ADDRESS AND CAN'T GET...”

★☆☆☆☆

written by Kendra348 on 06/10/2014

I am totally frustrated with lack of customer service. I would never have believed it if I hadn't experienced it myself. What a shame for such a nice service. I've exhausted all my resources trying and will have to quit, which is out of character for me.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I 'm totally frustrated of the service ,48 hours is...”

★☆☆☆☆

written by Angel415 on 23/08/2014

I 'm totally frustrated of the service ,48 hours is due just a simple request of a changed to a new email address. My old email address is inaccesible. Paid for 2 years ad now I cannot even access my account. Beautiful cards but very poor service . Tried going to my details but it does not open. Help.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Cards not delivered”

★☆☆☆☆

written by ahJames259 on 22/08/2014

I have sent numerous cards to my grandson and when I did not hear from him I confronted his mother as to why the 4 yr old has never responded. She said that they were not received. They were sent to her email address. Since the company does not have a phone, I emailed them. I never heard back. I will never use them again.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Circus Installation Does Not Work: OS X & Safari”

★★★★★

written by Lewisf75 on 19/08/2014

Rating = applies to the Cards, not to download of Circus which as of now is no stars since App will not download. Numerous attempts to install Circus & response from JacLaw HELP, same reply approach each time, just with different wording. Informed via error message from JacLaw Circus to adjust Safari Security, but adjust what ? All Adobe Flash/Air software current

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“LACK OF CUSTOMER SERVICE FROM JACQUIE LAWSON”

★★☆☆☆

written by Dolan199 on 31/07/2014

I was given notice of renewal on 4 July 2014 for a renewal date of November 2014. I took no action, given it was four months away. One week later Jacquie Lawson took the money from my card! Her company has not responded to my email and I shall dispute the payment through my card company. I have tried to find a telephone number to speak to a person - but no luck. Needless to say I shall not be renewing, and I shall spread the word of the poor customer service provided by this company.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“annoying, does not deliver”

★☆☆☆☆

written by tydoggeorge on 12/06/2014

joined, cannot log in, will not return my emails. Dont waste your money on this rip off

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Not Responding to emails”

★☆☆☆☆

written by on 05/06/2014

Like the other Reviews I can not send any cards as they want me to change my password, but I have never recived the email to be able to do it. With no contact except to email, which I have done twice they have not responded. I still have 18 months left and can't send any cards. Does any one know how we can get in touch with this company.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“No response”

★★☆☆☆

written by ravmaker on 30/05/2014

I have written many times to try to solve a problem and I get either no response or one that does not address my issues. I will not renew when my year of membership is up.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Takes Your Money Does Not Deliver ”

★☆☆☆☆

written by terisue on 23/05/2014

I paid for 2 years my contract expires Jan 2016 to email unlimited e-cards. After a few months I got an email saying they are changing my password and will send a link. They never sent the link, I have emailed them MANY times they do not respond they do not have a phone number. So basically I was ripped off.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Frustrating Annoying Hopeless”

★☆☆☆☆

written by on 21/05/2014

This company took my money on the 9th April. I have yet to send a card. They fail to recognise my e-mail. Fail to contact me. The automated reply is annoying as they do not follow up ANY enquiries. How can anyone communicate with this company? It is annoying as I love receiving the cards.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Terisue's Comment

Written on: 23/05/2014

That happened to me too - they don't have a phone number, Im in the US they are in the UK I have no way to contact them other then my 14 emails I sent without a response! If ANYONE finds out how to contact them please post it!

I have a feeling there are other websites in UK that has same complaints they are an unethical business. They know when you pay via pay pal you cant get a refund unless you dispute it within 45 days so they intentionally do this to you after the 45 day period!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Butterflygal13's Comment

Written on: 29/05/2014

IF you file a complaint, they take action it is for poor internet practices- this certainly is one I just filed a complaint-with enough of them Im sure action will be taken and we can either get a refund or use the service

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Password problems prevent usage”

★☆☆☆☆

written by 56Robertson on 19/05/2014

Tried to log on and received msg that I needed to change my password and that an email wld be sent to me within 1 hour. Days later and I am still waiting. I emailed the company and again, days later, no response. Is this site dodgy?

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dswalw's Comment

Written on: 20/05/2014

I have the same exact problem. I've been waiting a week for new password information. In the meantime, I'm locked out and can't send cards. Is this a legitimate business?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Terisue's Comment

Written on: 23/05/2014

Me too! In the US we have a BETTER BUSINESS BUREAU which started in 1912 to protect consumers on fraud like this, they give you a rating- so many complained in the US they have an F rating. Is there such a bureau in the UK?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by NinaTamber on 4th November 2017 Report this content
Card to be sent 11/4/17did NOT arrive this A.M.Not only am I upset that this birthday card did not arrive, I am concerned that previous cards sent also did not arrive. I do not/will not call recipients to see if they have come. I should not have to. Also: what happens to the 'quota' of cards that I have sent??

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by 217215es on 21st April 2015 Report this content
I have searched for St. Georges Day cards but nothing comes up. They have American and iris ones for St. Patrick's day. I am English and I want to support St. George. Can anyone help?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content LynnieS Written on: 21/04/2015
Regrettably I can't help I"m sorry. I no longer buy Jacquie Lawson cards.
Report this content neville123 Written on: 21/04/2015
I have just Googled "st george's day ecards" and quite a few came up. Give it a try.
Asked by snelsen on 27th February 2014 Report this content
How can I contact jacquie lawson in order to question why they have cashed my check? Dated Feb. 9 and cashed trough my bank on Feb. 13,for renewed membership , yet are notifying me that my membership has expired? Nothing I have tried allows me to make a more personal contact in order to straighten this out. Also, I paid $18 as per the company information. However, the last renewal /expiration notice says it is only $12. Please, please, please a contact that can help would be helpful.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (5)
Report this content ForGoodDesign Written on: 28/02/2014
According to another review here, the company was bought by American Greeting and since then the customer service has tanked. I suggest that you contact your bank, though it may be too late to get your money back. I don't know what we can do to stop dishonest companies from ripping us off. There don't seem to be any laws to protect us any more. Good luck.
Report this content neville123 Written on: 28/02/2014
Dear Mr/Mrs Nelsen, I wish I could help you. Since I removed Jacquie Lawson from my life, I also deleted all e-mails from the company. They were pretty useless as if sent by an automatom. The other reply mentions American Greeting. One option is to try & contact them. The other is to contact the source that you paid through. If it was Visa for example, try and put a stop on the payment (reverse the payment). If that happens, then there is a chance that their customer service dept may try & contact you. Sorry I could not help further.
Report this content Lynda59 Written on: 28/02/2014
I had some trouble with them in 2012. I wrote several emails, at first I was getting just automated replies but in the end I am afraid I wrote a really strong email in Red and In capital letters. I advised them I was keeping all records as evidence and would take it further, if necessary, to ensure my matter was resolved. I also informed them that I was using review forums and suggested they read the comments. Someone came back to me in response to this email and he did resolve my problem. In fairness I have renewed again - but I do not use the automatic renewal system. I probably will not renew with them again as they still seem to be ignoring their on-going issues. Hope this helps.
Report this content nessa35 Written on: 28/02/2014
This company seems to have made it impossible for clients to contact them when a payment problem arises. I have paid for a subscription about a year ago using PayPal I have tried all i could to contact them but to no avail. Since I live in Australia, the only thing I did not try is phone them. It is absolutely wrong for a company that charges a fee for its services not to provide a means of communication. Actually, I believe it should be made illegal. I have not pursed the matter with PayPal due to the small amount involved. I have accepted my financial loss and have no intention to try to resolve the issue. I have simply gone elsewhere for my e card needs. Should i be requested by anyone to give an opinion on their customer service, it will certainly be very negative. Complete waste of time and money.
Report this content historyperson Written on: 05/03/2014
Agree with the previous reviewers answering this. I even searched UK telephone directories for a telephone number without success HOWEVER, I did succeed in getting a refund on my subscription in January which had been deducted twice, by persist e-mailing and threatening them with action by the credit card company. I have fully cancelled my subscription. I'm just waiting to see my latest statement before I hoot too loudly to make sure that they do not try and take anything else now that I have my money back! If like me you do not have time to keep repeating the story or responding to non-sensical message they send, I just kept re-sending my message. I had it set up to just copy and paste the same message every day just changing the heading to reflect the number of the reminder we were on e.g Third reminder as no action taken, fourth reminder etc. Not sure if I was lucky or they just got fed up with me but hang on in there. Good luck.
See All Answers
overview