The Singapore trip planned by Cox & kings turned out to be a total nightmare for us. First of all we were given the Itinerary & the passport & visa few hours prior to our travel We arrive in the morning at 7:30 am in Singapore who has been greeted by a rude driver & the he presents us with a totally different itinerary than what was given to us in Bangalore. When we ask him why this has been changed in the last minute he informs us that this is what he was asked to do & We can contact the travel agent in bangalore . As per the new itinerary given in Singapore the first day had a tour of Sentosa .We hardly had 2 hours of sleep since we arrived the same morning & then we had to skip lunch since we had to be there at Sentosa at 1.30 pm.. We were given the tickets for the cable car & vouchers for the other shows at the entrance of the harbour front & was asked to find our own way inside & the driver will meet us in night after we finish everything. Dolphin show got over by 4.30 pm & the next schedule of Songs of the sea was at 8.45 pm. Since we hardly had any sleep & we were extremely tired it was impossible to stay there for 4 more hours to see the next show.When we asked the driver if we can change the schedule...he argued with us that we have to go through his schedule only. They could have accommodated us in the first show instead of the second. Because of the bad organizing we had to miss Songs of the sea which was the highlight of Sentosa. Again the next day a different driver with no city guide arrives at 10:00 am instead of 8:30 am. Even though it was a city tour, The driver hardly explains to us the special attractions in the city or volunteers any information on the places he took us.We had to miss the Gem factory tour because of the delay in the drivers arrival.When we question him about this, he told us to contact the travel agent since he is just a driver. Evening we had night Safari for which we were just given vouchers & dropped just in time for the Show there & we had to find our way to the show & there they inform us that we need tickets to enter. Then contacted the guy at the reception who gave us just 3 tickets & told us that it covers for 3 adults n 2 children.We were let inside here with just 3 tickets. They asked us to use the same tickets for Jurong park as well. But at the entrance we were stopped saying that only 3 people can enter.We had to reach the agent but she didn’t answer the call, Then we called this Singapore Assistance number # 63342225 but no response so we called our driver who was extremely rude to us & he didn’t even understand a word we talked.We missed the Bird show which was the steal show of Singapore Tour. Most of the places we were almost in tears with the treatment given to us. we went through a lot of mental Agony & harassment by the agent there.We had to run around for everything without any help from the Travel guide.Since we were just Women & children travelling we found it even more difficult & regretted from day one as to why we took this trip.IT was a total nightmare which haunts me even today. IF we had to pick up tickets standing in long queues & find our own way we didn’t have to pay Cox & Kings 25000 for organizing this horrible trip !!!!!!!!!!!! We would have done much better jobs ourselves. We wasted lot of money on the phone calls by calling the travel agent in Bangalore & Mumbai, which was of no use. After coming back i wrote a long mail to them explaining my plight after which they called twice & informed that they will talk to the supplier & revert but till now i haven’t got any updates from them. We booked Cox & Kings thinking its a branded company but didn’t expect this kind of pathetic service from them. i would never recommend this company to anyone ever as they promise something which they dont.

never go with this people anywhere in world. Hotel in paris had no water for bath and flush. Restaurant were dirty,overcrowded and serving indian food which even dogs may not eat.Tour gide were not giving any proper information and they were only intersted in finishing a day as fast as possible. On a day of departure all were thrown geneva airport at 8am, while most of them had flight at 3pm,to save travel cost.

I presented a few of my relatives with the USA tour. It was terrible experience from the start go. the agents didn't have any clue to what was going on. They wouldn't give us the detailed itinerary. would ask to go to the website instead which gave a very vague idea of the tour. Understand that they work with airlines, hotels for deals but this was a week before the the actual tour. They wouldn't tell us the airline name, hotel names. Its as though we were being taken for a ride and I believe we were being robbed blindly. They had absolutely no idea or they knew and didn't tell us about baggage fee internal in the US. Their customer service is pathetic, their cancellation policies protect only them. Basically I won't ever refer them to any one. Worst ever agents.!!! In the end, my aunt had to cancel the trip with hefty fines. Better than getting stuck up in some cheap motel in the US. Went with Taj Tours instead. DO NOT GO WITH COX AND KINGS.

Overpriced for what I asked for. I've traveled the world over and I felt like I was being taken advantage of. I have been requesting to be removed from their email list for over a year now and they keep saying they will but I keep getting their junk.

We booked an extended trip to Egypt with Cox & Kings over the Christmas Holiday period. During our travel to Cairo we were inadvertently delayed. In contacting the emergency contact for C&K she basically told us to get stuffed. They were unwilling to talk to us, to adjust arrangements, or to make any concessions.

Further their local agent in Cairo basically extorted additional funds from us and could provide no invoice or detailed list of what these charges were.

Cox & Kings provided no point of contact, did not empathize with our predicament and did not even have the courtesy to take our calls.

You will regret ever having booked with this firm. They are arrogant, insular and only care about their business profit. They do not care how well your trip went or that you even enjoyed it.

sir we had booked a tour to Mauritius. my name is HARI BHATIA with total member 10. we had booked this tour trough your Kalyan ofice on 10/3/11 and paid rs 75000/= advance tour from 16th may to 22nd may there after we paid full foreign currency US$ 5255 TO MY UTTER SURPRISED since last 7 days iam regularly following to take my balance amount and give my confirmed air ticket and sofitel hotel voucher NIraj one of your OFFICIAL called me and admitted his mistake and demanded additional surcharge which we are not liable to pay PLEASE SORT THIS MATTER MOST URGENTLY HARI BHATIA

We recently returned from a Cox and Kings private tour of South Africa and Zambia. Everything went very smoothly and and everything that we requested was provided. The staff was wonderful; they were always on time for our transfers and the vehicles were very comfortable. I highly recommend Cox and Kings and will use them again.

Cox and Kings cleverly market themselves as being a centuries-established and rather pukkah, traditional British company. But, in essence, they are a glorified travel agent who organise tours from their central office, and pass on the actual running of those tours to secondary agents, who are located in their trip destinations.

Our trip to South America was so-so, but there was NO Cox and Kings representative anywhere. In Peru, Argentina, and Brazil, we were solely in the hands of travel company organisers from the respective countries.

Our first disaster was on arriving in Lima. A third of the party had missed the connecting flight from Madrid because of French industrial action. When we eventually arrived in Lima, there was no one to meet us. We eventually got to our hotel to discover that the Peruvian rep knew nothing about our situation, and was happily preparing to continue the trip with the two thirds of the party who had turned up.

This was a stressful, tiring start to the trip, but we all carried on, knowing that a three night stay at Cusco, 48 hours ahead, would allow a period of comfortable recovery. We had overlooked the significance to a "change" in our hotel accommodation. Instead of a 5 star hotel in Cusco, which we saw from the outside looked very comfortable, we had been moved to a 4 star hotel, which was very, very poor, and was worth 2 stars at best. We hardly slept in our airless rooms (no air conditioning, small windows looking onto a hotel corridor, etc)

I could go on, but you get the picture. I didn't bother complaining to Cox and Kings, but I did decide not to book with them again. I can get a similar service from any run-of-the-mill, second-rate company without paying the Cox and Kings "quality" premium, and I won't be conned by their nonsensical marketing claptrap in the future.

Don't be taken in by the Cox and Kings pukkah claptrap. This is not a quality operation.

I've used Cox and Kings for a their Kashmir - Paradise On Earth tour. It was simply breathtaking. It was me and my whole family. We had gone down last winter and we we there for like 8 days I think.They had organised it for Srinagar, Sonamarg , Gulmarg and some other places. The staff were really nice there and helpful too. The whole pony ride too was fun at Chandanwari(never forget the day :) )

My experience with Cox and Kings: A nightmare

We planned, a tour for USA in the month of May. I approached Cox and Kings a reputed travel agency.

I booked for the coast to coast tour with their agent located in Thane. The company is well establisehd and operating for many years, hence I did not feel the necessity to check with the other tour operators. I made the bookings well in advance(2 months). The tour was scheduled for 22nd May. I visited the agent 3-4 times for making payments and information etc. Every time I requested for the itinerary. They insisted that it was given just one day earlier to the departure as a practice. I requested again in May and received the same answer. I found this very ridiculous, being handed your ticket and itinerary just th previous day, though these plans are made well in advance. Yet I trusted the agent and waited till the 20th. Then I called the head office and asked them to send the itinerary. Despite having my address the documents were ,mailed to the agent on that day. He opened the mail the next day and called me at 12.00 pm saying my tickets were ready and I could pick them up any time in the day. As I was anxious, I rushed to collect them. It was the 21st of May. I checked the documents and was confused to see the date 21st May writtten on the documents. I asked him to clearify this. He called at the office and to my horror I was told that the flight was scheduled for the 21st may which meant I had to leave for USA within an hour. I was speechless.I had no time to argue. One can imagine my predicament. I rushed home and after a lot of hassles we reached the airport.
I least expected such a treatment from the tour operators of their repute. I write this so that whoever makes bookings should insist for the information under the right to information act.