Cross Country Trains Reviews

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Cross Country Trains

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★☆☆☆☆

“I booked 4 adult tickets 6 weeks in advance via the...”

Written on: 09/03/2011

I booked 4 adult tickets 6 weeks in advance via the National Rail Enquiries website for a reasonable price travelling with Chiltern Railways, however when completing the booking you are transferred to the Crosscountry website and carry out the transaction with them.
Hands up I made an error in the fact that I had forgotten to click a return ticket which increased the price of the tickets from £30.60 to £32.00, I phoned Crosscountry approximately 10 minutes after completing the order thinking it… Read Full Review

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★☆☆☆☆

“Travelled from Edinburgh. 3 toilets out of action,...”

Written on: 25/02/2011 by jonathanpete (3 reviews written)

Travelled from Edinburgh. 3 toilets out of action, staff complained at putting our bikes on train even though we had reservations.

My brother hasn't had a much better experience. He bought a ticket and selected to collect ticket at Tipton railway station. They said the ticket office would be open when he caught the train. Anyway it was closed. When he wrote and complained, they blamed Virgin Trains when in actual fact it was London Midland who ran the station… Read Full Review

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★★☆☆☆

“Taken Cross Country a number of times at weekends, and...”

Written on: 22/02/2011

Taken Cross Country a number of times at weekends, and virtually always found them comparable to a cattle truck. If you've reserved a seat, don't raise your hopes on occupying it. They lay on the bare minimum of coaches (4 or 5)then leave the passengers to battle their way to any seating they can get - unless you're travelling first class of course… Read Full Review

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★☆☆☆☆

“I just would not use them if you paid me in gold bars....”

Written on: 14/02/2011

I just would not use them if you paid me in gold bars. The guards couldnt care less, my daughter just had bad experience this am traveling down from Newcastle. She ended up stranded and penniless on Darlington station, all because her rail card was just out of date. Oh and she was on her way home for medical treatment, she was clearly ill but they didnt care. Thank god for the guy in the ticket office in Darlington… Read Full Review

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★☆☆☆☆

“They do not understand the meaning of customer care or...”

Written on: 08/02/2011 by Lynneth (1 review written)

They do not understand the meaning of customer care or service - dreadful!!!

I booked a ticket to travel on 2 December 2010. The train was cancelled due to three foot of snow, so called them for a refund. They told me to send my tickets back. I sent them on 3 December by registered post, and then waited for my refund ............... and waited ............. and waited. On 2 February, I called them. One and a half hours and eight different call later, I was told that my request for a… Read Full Review

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★☆☆☆☆

“On-board catering is poor, there are no buffet cars...”

Written on: 28/12/2010 by nottinghamfella (41 reviews written)

On-board catering is poor, there are no buffet cars (or on board "shops"), coffee is instant and served from think paper cups.

An at seat service is provided in first class when they have sufficient staff.

Trains are to short. Putting a 4 car train onto a service that is supposed to go roughly 300-700 miles and covering big cities such as Bristol, Birmingham, Leeds, Sheffield, Newcastle.

Punctuality: Constantly late due to congestion at New Street.

Prices are average complared to other… Read Full Review

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★★☆☆☆

“Well, they turn up. Thats a good thing I suppose. I...”

Written on: 28/12/2010

Well, they turn up. Thats a good thing I suppose. I have had quite a bad experience with them today. Train was nearly full at Temple Meeds. By Parkway it was building up, Cheltenham Spa, the train turned into a Cattle Truck. I found that to be the case on my return journey too.
In short:
Staff are adequate, I can't really think of any improvements

Trains are WAY TO SHORT. Putting a 5 car train onto a service that is supposed to go roughly 300-700 miles is not the best idea in the… Read Full Review

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★★☆☆☆

“I often travel from Bristol Temple Meads to Penzance...”

Written on: 12/12/2010

I often travel from Bristol Temple Meads to Penzance and I will go out of my way to get on a First Great Western. Their trains stink and are too small to handle Cross country services. A peak service from Birmingham to Plymouth with 4 carriages is a joke. The staff are fine, but the trains aren't up to the job… Read Full Review

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★☆☆☆☆

“CrossCountry (operated by Arriva plc). November 8...”

Written on: 14/11/2010 by john charles (4 reviews written)

CrossCountry (operated by Arriva plc). November 8 (2010) morning -- Birmingham to Leeds. Overcrowded with about 70 standing. According to regulars it's commonplace on this service. Not enough space for luggage. The on-board computer isn't working so there are no seat reservations. I booked 6 weeks earlier to request a reserved seat in a quiet coach with a window seat. None of this materialised. Arrived late into Leeds. November 12 evening -- back from Leeds to Birmingham… Read Full Review

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★★★★☆

“I was interest to read other reviews of XC trains...”

Written on: 29/09/2010

I was interest to read other reviews of XC trains because my experience has been very different but then I must stress that my only journeys have been on a weekend on the longer routes where they operate car sets.

I have taken advantage of the weekend first (one way) offer of £15 to upgrade from the journey from Reading to York and have an enjoyable and uneventful journey. Found the staff pleasent and helpful on this journey (which I have done several times)

Tomorrow my experience may be… Read Full Review

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★★★★☆

“I would recommend going on cross country trains, they...”

Written on: 08/09/2010

I would recommend going on cross country trains, they may be expensive and not as nice as some of those tilting virgin trains, but they are reliable, clean, the only thing I would disagree with is overcrowding, we had to wait another half a hour for a train because it was to busy, every seat was reserved, I think they shos should send more carridges / double train on the busier routes at peak times, but over than that, it was great! Much better than arriva!… Read Full Review

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★★★★☆

“Trains from Cambridge to B/ham are to short. Reliable...”

Written on: 20/07/2010

Trains from Cambridge to B/ham are to short. Reliable mostly good staff. The service puctuality has improved since Arriva took it over but the service needs to improve with more than a paltry 1 an hour and only 2 coaches. Why only a maximum 3 car why not order more centre cars more seats more customers satisfaction. Service from Stansted in the evening end to early and start to late in the morning for the early flight departures. Sunday services from Cambridge to P/boro could start an hour or 2… Read Full Review

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★☆☆☆☆

“I had to give it one star as I couldn't do any less. ...”

Written on: 01/06/2010 by missbookay (4 reviews written)

I had to give it one star as I couldn't do any less. I've just got back from traveling from Southampton to Manchester (and back) over the weekend. Ive always driven or flown in the past but thought a nice train ride would be a different experience and make a change. NEVER AGAIN. The journey up was atrocious and I am sure if someone from health and safety had entered we would have been stopped immediately. They had 2 carriages out of us and I counted 87 people standing in my carriage alone… Read Full Review

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★☆☆☆☆

“I've often remarked that Cross Country's motto should...”

Written on: 21/05/2010

I've often remarked that Cross Country's motto should be "proud to be ****"

The conductors couldn't care less when the reservation system isn't working (which is most of the time) or when the train is late and you're liable to miss a connection. Their attitude seems to be that it's the passengers' fault for choosing to travel Crosscountry!

Overhead luggage racks designed by a maniac; you can barely fit a laptop on there. The dreadful lavatory smell permeates the entire carriage.

You may have… Read Full Review

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★★☆☆☆

“If you are planning a journey via Cross Country (even...”

Written on: 20/05/2010

If you are planning a journey via Cross Country (even if you are lucky enough to get a cheap fare about 12 weeks in advance) be prepared for the following-

-Someone sitting in your reserved seat, and a rude / hostile respose if you point this out.
-The seat reservation system not working. (Making 1. above even more complex)
-No room for your luggage (unless you can battle your way through to coach D where they now have luggage space but don't point this out).
-Cramped seating (only 4/5… Read Full Review

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★☆☆☆☆

“As a regular commuter from Melton to leicester the...”

Written on: 17/04/2010

As a regular commuter from Melton to leicester the service is unpredictable and poor value for money. Two cancelations at peak times in a week makes your morning hell. Be warned if you are getting a 5 o'clock train from leicester, two carrages = packed and angry passengers with no manners and never the will to stand up and complain. When you speak to the conductors they give you a lame poor excuse. Its down to one thing, save money on providing fewer carrages but stuff the quality of… Read Full Review

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★☆☆☆☆

“They actually make Virgin look good! Almost £16 for a...”

Written on: 08/01/2010

They actually make Virgin look good! Almost £16 for a return journey between Manchester and Macclesfield (17 minutes one way). At least you can get a decent fare with Virgin with long distances if you book in advance. No chance of this here. Hopefully they'll go bust soon… Read Full Review

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★★☆☆☆

“Cross country trains run a consistent level of poor...”

Written on: 21/11/2008 by dubkat21 (1 review written)

Cross country trains run a consistent level of poor service at premium prices. You quite often are unable to find a seat for the duration of your journey, and have to stand in the packed aisles and end of the carriages with the hoards of other disgruntled passengers… Read Full Review

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