Booking.com Reviews - www.booking.com

★★★★☆
4.2 / 5
85.2% of users recommend this

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★☆☆☆☆

“Will not honor American discounts”

Written on: 11/07/2017 by MBondTN (1 review written)

I tried to get a price match which was declined due to the company not being American. They do not honor AAA, AARP, etc. If they do business in the USA, they should follow the same discounts as do USA hotels. I will not use Booking.com again… Read Full Review

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★★★★★

“Excellent Off-the-Beaten-Track "home from home-stay"!”

Written on: 10/07/2017

Well worth the search (you need a Sat-Nav) to locate Roxi's excellently run B&B set in the hills above Llangollen in Mid/North Wales. A modern, comfortable, spacious (you could party in the bath!)house. The only drawback is that it is not suitable for elderly/disabled people because there is a steep, step climb to the front door. Excellent location for walkers, fisher-folk, ramblers etc., as you are surrounded by the beautiful Welsh countryside. Roxi is a very welcoming hostess. … Read Full Review

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★★★★★

“Great Experience with Booking.com”

Written on: 09/07/2017 by 155Blair (1 review written)

I booked a room at a B&B 2 months in advance through Booking.com. I cancelled my reservation through Booking.com's website a few days later after seeing some bad reviews. The owner of the Inn had already charged me for one night (according to Booking.com I should not have been charged in advance). When I called the Inn to verify I would be given a refund, the owner, who I could hardly understand, not only refused to refund my money but actually hung up on me! Even though the Inn was… Read Full Review

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★★★★★

“Great stay”

Written on: 04/07/2017 by Casek94 (1 review written)

Much nicer than the holiday inn express next door. Great facilities, nice restaurants. rooms clean, but I do miss toiletries in the bathroom. Not a fan of liquid soap dispensers. PLEASE PLEASE PLEASE move the towel rail in the bathroom having it hanging right above the toilet, in fact hanging over raised toilet seat is so unhygienic and yes BINGO one fell right into the toilet… Read Full Review

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★☆☆☆☆

“Stephen King Nightmare”

Written on: 03/07/2017 by Uriel270 (1 review written)

I thought this would be great from what I read. The minute I stepped into the room , I knew it was a mistake. It smelled old, the walls were painted yellow brick no rugs on the floors, bathroom door would not close, painted like a 5 year old did it. The only thing I can say good is that it was clean. My husband and I are senior travelers. First our car was banged by another in the parking lot and they started throwing out garbage under our car. It only got worse. I moved my car and the whole… Read Full Review

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★★★☆☆

“Misleading to potential guests”

Written on: 02/07/2017 by Coyle72 (1 review written)

Booking.com say they archive reviews after 24 months - this isn't so, the negative reviews are mysteriously removed a lot sooner, leaving the much earlier positive ones intact. How do I know? Because I've had cause to put an 'average' rating on a hotel with some negative comments which the owner didn't like, within the last 10 months and this has disappeared! This isn't fair to those seeking a genuine feedback from previous guests, positive OR negative. So come on Booking.com. be honest to… Read Full Review

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★☆☆☆☆

“Unhelpful and Rude”

Written on: 26/06/2017 by taraleigh (1 review written)

booked a hotel room, received an email saying debit card invalid so booked a different hotel room. charged for both with absolutley no chance of a refund. Emailed and called numerous times to get this sorted and they blatently ignored me. Will absolutely be telling everyone to avoid like the plague. Very disatisfied and unhappy. Also €300 out of pocket before going on holidays. Stressed and upset i have been for the last week trying to contact them… Read Full Review

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★☆☆☆☆

“Terrible site”

Written on: 24/06/2017 by 305Dobson (1 review written)

No real way to contact this site except through email. I booked a hotel room at a bed and breakfast through the website. I then found the room at a cheaper rate on the bed and breakfasts own website - my fault for not looking around more. But when I saw booking.com said they were the best rate "guaranteed" I wrongly assumed I'd be okay. I sent them an email, and a link to the website. Of course a week or two later when they got around to checking it was already booked (by me - because a bed and… Read Full Review

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★☆☆☆☆

“Don't bother!!0”

Written on: 22/06/2017 by Danny1983 (1 review written)

We booked two holidays with booking.com in may and June 2017 and both was cancelled with no explanation, the first was to Monaco for the F1 Grand Prix and they just emailed 3 days before saying we've cancelled your booking, obviously it's near impossible to get another hotel over this weekend without paying 20k +!! The second was cancelled 48 hours prior to our arrival even though the hotel emailed us 2 days prior to confirm our booking! Again with no explanation or offer of compensation for… Read Full Review

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★☆☆☆☆

“Changing a reservation ”

Written on: 22/06/2017 by Itzel431 (1 review written)

Booking.com website has an option to modify a reservation, but it disallowed deletion of one night of a three night booking. "No rooms available for the dates (two instead of three) requested." Called the hotel well before the cancellation deadline and made the change with no fuss whatsoever. Will not use Booking.com again… Read Full Review

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★☆☆☆☆

“Won't be booking through them again!”

Written on: 20/06/2017 by Steele465 (1 review written)

I have booked through Booking.com several times but it is only when you have a problem that you see how good or, in this case, poor the service really is. Most accommodation on their site can be booked with free cancellation (and they advertise this freely), however there are some properties which charge a non-refundable fee on booking (and these aren't advertised as freely!). I fell victim to one of theses. I was encouraged to click on the 'book now' button, with the reassurance not to worry… Read Full Review

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★☆☆☆☆

“They should be sued for the pictures they used ”

Written on: 18/06/2017 by 374Wood (1 review written)

No facilities , rooms are crazy small , no basics, can't swing a cat , the position is ok but they are a dingy smelly room and not at all up to any standards , no air conditioning , crazy stains on carpets , really one of the most sub standard rooms I have stayed in , the bed is ridiculous , so uncomfortable ,we leave here tomorrow and can't wait , don't stay here… Read Full Review

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★☆☆☆☆

“RUDEST & WORST SERVICE EVER”

Written on: 18/06/2017 by ShayleeRussell (1 review written)

CUSTOMER SERVICE representatives have no idea what CUSTOMER SERVICE IS! Called to make a minor adjustment to a booking, and was told absolutely cannot help in anyway and even lied and told me they contacted the hotel but she didn't! I usually use Expedia and Cheap Tickets, which area always good in service, but gave Booking.com a try, but absolutely would not recommend them to anyone! Last time for sure---worst service! … Read Full Review

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★☆☆☆☆

“TV Commercial (teacher)”

Written on: 17/06/2017 by Emery36 (1 review written)

Based on the commercial making a teacher look like she is more focused on her vacation than her classroom, makes me not want to even think about using booking.com… Read Full Review

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★☆☆☆☆

“Do Not Use Booking.com”

Written on: 17/06/2017 by Sherwoodvi366 (1 review written)

Arrived a motel only to find I did not have a reservation. Booking.com did not notify them. Luckily they had a room available. They said this sometimes happens with Booking.com. What a scary nightmare to not have a confirmed reservation. They are not worth the risk… Read Full Review

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★☆☆☆☆

“BEWARE BEWARE BEWARE”

Written on: 17/06/2017 by GavynBroussard361 (1 review written)

Don't be fooled that you won't be charged when toy press the reserve button. it has cost me £150 which i can ill afford but whatever the amount i feel it has wrongly been taken from me… Read Full Review

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★★★★★

“What a fantastic place ... Furore”

Written on: 16/06/2017 by Chadha (1 review written)

We stayed at L Coll 800 . We really enjoyed the 3 nights here . The owner Irma was so helpful and advised on various trips . The breakfast was fantastic as always . Throughly reccomended… Read Full Review

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★☆☆☆☆

“DO NOT USE BOOKING.COM”

Written on: 14/06/2017 by cunney (1 review written)

Booked transfers with Booking.com it takes you to next page selected only for the wrong date on transfer entered by website, trying to cont Ringways nightmere Hotel room at Cardinal Hotel St Peters not as booked Deluxe double room , asked for a special room as it was a birthday couldn't even get that right over looking a building site and water pipes was told they would move them waited all day then said there was no other room , but if they paid extra they could move shocking, 4 emails sent to… Read Full Review

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★☆☆☆☆

“Not what they claim”

Written on: 12/06/2017 by WalterG (1 review written)

Booking.com has numerous payment options they can use when they list a hotel and list the same option in different ways. Obviously their goal is for you to use their site. I booked a "pay later" which usually means pay at hotel and if you click on that note it indicates pay at hotel. Unfortunately I booked a non refundable reservation because it was the best price and we had no intention of changing it. Once the booking was complete and Booking.com notified the hotel the hotel charged my… Read Full Review

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★☆☆☆☆

“Total credit card pre-payment before arrival”

Written on: 11/06/2017 by kotek (1 review written)

I used booking.com to book some accommodation at Backpacker Al-Katre in Cordoba. I have previously used the website, and found that rules for booking and use of the credit card, as a security for the booking, are varied. When I arrived at Backpacker Al-Karte on Thursday afternoon, I was told that: the total payment amount for the 4 days had been already collected/processed the day before my arrival(I have a copy of the print-out given to me by the owner of the backpacker hostel); the owner… Read Full Review

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