We were taken out for a test drive in a car that had failed it's MOT. We had to notify the sales person it had no MOT two days before we were due to collect (they had not picked this up and I spotted it doing due diligence checks) which had we not done so we would have wasted our time and a long drive going to collect a car we could not drive. We raised this as a concern to the Ops Manager, and their customer service department and a month later still have had no response. Once we had bought the car, on the way home the Oil warning light came on, along with the service overdue warning, despite the car supposedly having been services 10 miles and two weeks previously. There was also a foul smell when we used the washers as the windscreen washer water was stagnant, all of which should have been picked up by the service and then the MOT. We were directed to take the car to Halfords to get checked which showed the oil level was seriously low. So not only did they open up the possibility of prosecution for driving a vehicle with failed MOT, but they also appear to have not serviced the car correctly (or at all) and the operations manager has failed to respond to our concerns showing a clear lack of after sales care.

I bought a car from Carshop, Swindon about 4 months ago and have had serious problems with the engine ever since. The sales process was fine and apart from being sold a very expensive polish (Gardx) and a useless 1 year warranty, I was happy with the experience. However the problems started straight away - should have noticed on test drive and walked away but of course I was promised all problems would be sorted and nothing to worry about... Well, the most important thing with choosing where to buy a car is how they deal with after sales and in this case the answer is badly! I would definitely not recommend carshop and would spend a bit more going to a proper dealer in future. Having wasted countless days trying to get my car fixed and being seriously inconvenienced, they are now doing nothing about the problem, the "customer care" department and manager are not interested. So I am left with a useless car (which by the way is only a few years old and low mileage) I am going to have to waste more time taking them to court to claim back money.

The sales guys are very polite and friendly at the beginning. Unfortunately, they could be very rude if you don't like the car and want a discount. In my case one of the tyres was "no name" - never heard it before. Certainly, I have to replace it if I buy the car. In addition the price was a bit high for the mileage and the age. Very bad experience overall and it left a bad taste in my mouth.

Got my car couple weeks ago . found the car had been re sprayed on the front bumper this was not a problem but cleaning the over spray from the light went on for 2 hours with t cut . Then after cleaning the car found very small chip in the windscreen called glass company out and they told me new windscreen needed as was repairedand badly done. contacted car shop and the don't give a ,,,, told me if I claim on my insurance the will pay the cost I have to pay but why should I go to my insurance when they sold it like this (joke) .then take car to get it checked over and no wheel brace in the car so if I get a puncture can't change the wheel called them one week after I got the car to report this then again one week later .carshop we will call you back in 15 mins that was yesterday still waiting .stay away from them they don't check the cars like they say the do the just want to sell you finance and extras that you can get for half the price online .

Went in just to have a look round, not expecting to buy anything, shortly after walking in we drove away in our new car. Three price was right the process was quick and efficient, and all members of staff we very professional and knowledgeable. Would definitely recommend.

If you need a car and don't really know what you want yet, why not pop over to CarShop in Swindon - dead easy to find, just up the road from the football ground = for an afternoon and look around? I vaguely knew what I wanted - a Citroen DS5 - and a hassle free no pressure look around there revealed a great car at a great price. You'll find that one sales associate takes you under their wing, but not so closely that it feels like they are humping your leg, and will let you look and touch and drive with no direct selling at all. I drove my new car back home within three hours of seeing it, thanks to the free 5 day insurance that CarShop provide, and the whole process was as quick and clean as my new car is. Highly recommended.

my partner and I purchased 2 cars from car shop swindon and are very happy with both cars.excellent service couldn't do enough, on the negative side lenghthy stay 5 hours/but we are happy with our cars.

After finding the entrance I was welcomed by a member of staff and taken through the process. He explained all details to me well and asked the right questions. I did test drive a car, but was not sure if this is the right choice. Eventually I was allowed to take a look around other cars in the hall. I left with no car but felt looked after.

Went to pick up my car to be told it was declared as disabled so it was my job to go to Oxford to get it sorted. Not my problem. Had lots wrong with it they did not care. 6 months later the clutch burnt out without my knowledge. Asked for a spare key only to be told I'd have to pay £160 for one. WOULD NEVER BUY FROM THERE AGAIN. PLUS WILL TELL EVERYONE I KNOW TO STAY CLEAR.

I was very pleased with buying the car at the carshop, they could not do enough for you. All the sales people were on the ball, the business specialist was very helpfull. I got showed all the parts of the cars and how they work.

I went to the car shop in Swindon as I was unsure of what car to buy. It was perfect to view many different cars undercover. The salesman had very basic knowledge of the vehicles. I left a deposit on a car that was at another branch. I was contacted 5 days later and went back to view the car. I was taken into a room to discuss warranties etc, the salesman was incredibly pushy. I decided not to have any of the warranties and was told that I would regret it. I was unable to take the vehicle this day and came back 2 days later and was passed from person to person to finalised details this went on for ages. The initial salesman was very uninterested in showing me the basics on the car. I left awaiting the service history to be sent to me, I am still waiting for this. I definitely would not go there again or recommend them.

Purchased a car from the Swindon store about a year ago. At first they would do anything to sell the car to you even picked me up from the station and made me feel welcome. But I have nothing but problems with the car ever since and the aftercare and customer service is the worst I have ever experienced in my entire life. I paid 20 thousand for my car and purchased all the add ons like the warranty and asset protection however every time something has gone wrong I have been passed from pillar to post and have had to pay for everything myself even with the warranty as the warranty is a third party warranty and carshop only sell it as a broker which is never obviously mentioned or pointed out at the time of the sale. Furthermore every time you want to complain you can only do it via email ([email protected]). Since the purchase of my car I have sent around 11 emails to them including number of members of staff but to this day have not received a reply. All in all worst company by far with out a doubt and don't be fooled by the good reviews as they are only written by family and friends of the staff which I was told the managers have asked all staff members to do so. STAY AWAY FROM THIS PLACE AT ALL COSTS.

A friend recommended Car Shop to me and I'm extremely glad they did! The staff were extremely helpful, knowledgable and caring from the minute we walked in until the minute we left. I felt that everything was explained thoroughly and nothing was too much trouble for any of the staff. They went above and beyond to make sure I was happy with my purchase, even when I was just waiting for the final touches to the car before I could drive off. They were very patient, listened to what I wanted and were not at all pushy. Took the time to make sure I fully understood what they were advising / explaining. They spoke to me like a normal person, not throwing unnecessary sales jargon at me. The staff that answer the phones (before you book your appointment) didn't exactly prove too helpful as I wasn't told that I needed certain documents that aren't obvious and they never explained anything about the deposit either. This aside, I would definitely recommend!!

My daughters recently purchased a car each on finance through the car shop in swindon. The salesmen where not pushy really knew their stuff and they got the exact car they where looking for.salesmen were polite and friendly and went out if their way to make it a happy experience. After all getting your 2nd car is a bit special. Paper work was explained warranty and gap insurance. Although a little time consuming, well it would be because we bought two cars. At least it was thoroughly explained. Professional guys would definately recommend to go there. Only little negative Is as a big showroom doors open one end , where people where test driving the cars in and out of showroom,which made the waiting area was really cold. So bring a warm coat although free tea and coffee as much as u could drink was a bonus . Thanks carshop all is great new cars are fantastic :)