I purchased an alleged new bike and spent 3.3k on a cube stereo hybrid electric mountain bike. When I received this and removed this from the box after delivery. I was very surprised at the lack of protection to the carbon frame within the box. After unpacking the bike I was instantly drawn to scrapes and marks all over the the bikes frame and forks! I hummed and hawed if I should complain to Tredz. On my initial contact to Tredz I was instantly presented with a defensive condescending member of staff who advised this damage to be natural effect of carbon fibre!?? The bike is covered in scrapes! I advised that I would seek a second opinion on the damage. I contacted her again a day later and advised that I jad a second opinion on the damage and could she advise on a way forward. Her reply was outstanding.. I also had a second opinion she advised and this is normal effect and then offered me a cloth, some polish and a £100 voucher. There was no concern from her about the quality of the product provided. There was no compassion towards me as a customer and a basic contemptuous tone of get over it! I received vouchers but left traumatised and feeling fleeced by the experience. Also the bike is a 2023 model according to bike computer and not a 2024.

The chain stay snapped whilst out on a ride, clearly a weak point in the frame given carbon cant break from human force or so you 'd think. A member of my cycling club Ben Norbury has just sued Giant for £200k for an accident involving the same bike, built in the same year after a bad accident where the fork gave way, that simply shouldn't happen, but it did. Don't touch these bikes especially from 2020/2022. Its clear to me that Giant have rushed through manufacturing during Covid and have ended up with bikes that are unsafe. Tredz policy is to hide behind Giant unfortunately so it doesn't end up costing them. I will be going down the small claims route as I have a bike that cost £2,200 that's been off the road for over 4 months now and will cost £600 to repair. That isn't a cost the customer should have to bear given the warranty is for manufacturing issues which this is. Both Tredz and Giant have basically called me a liar as they don't believe what happened. They think Ive had a crash. If I'd been involved in a crash you'd think the rest of the bike would be damaged, its not! Its galling when you buy a bike in good faith and when something goes wrong the warranty isn't worth the paper its written on. STAY CLEAR OF TREDZ THEY DONT CARE

I bought a brand new bike last July 23 and I have started using 2 weeks which barely done 5 miles. I did change the pedals myself. Although the right side was flawed and after installed the pedal has caused stripped thread. They wouldn’t cover it as a warranty!! Moreover I accepted to pay the part and guess what? They reply saying it will take 2 months to be delivered!!! They won’t even take the bike back and get me a refund. I will look somewhere else where I will try to repair it . Please avoid to spend your money in this shop!! Totally worthless and disappointed!!

Very disappointed with Tredz. lots of praise for this company on the reviews but when I have a cycle 2 work ticket in process and they up the price of a Haibike trekking 3 high 2023 from £1,999 on Monday 18th Sept to £2,749 on Wednesday 20th September I'm left very confused and stuck. Tredz - 'Prices are checked daily and adjusted if required' Me - All the other sites on Google sell this bike for under £2000!!! Tredz - I am sorry I cant comment on other retailers Tredz - I regret to inform you that we cannot provide a price match when you are using a C2W voucher I need to beg my HR dept to cancel my ticket in process now...

I have left a chapter and verse review on Trustpilot. However a short word of warning, wham buying a bike beware. Their approach to customer satisfaction is appalling, if I heard it once I heard several times “it’s our procedure” “ we are sorry” “ there is nothing more we can do” !! Incidents and accidents happen, what defines a company is how they respond when things go wrong. Well Tredz, you have certainly defined yourselves as a one star company when it comes to sorting out a damaged bike, because of poor packaging and a really bad courier ( DHL ) I personally feel you need to reconsider how you deliver large heavy bikes. The boxes are not strong enough. I work for a company and we send items with DHL and other couriers, but our packaging is designed to ensure the product arrives safe and undamaged. We spent a lot of time with our packaging company to design a box which will pass the drop test. It has sections which can be inserted depending upon the item and its size. Just feels like you one box for bikes, and while that may be suitable for lighter, cheaper bikes it was not sufficient for a heavy emtb. Also perhaps look at a two man courier service for e-bikes to prevent manual handling issues for the courier staff?? Overall , the experience I have received has left me feeling bitter and unhappy, not the way a customer spending over £5k should feel. There is no talking to the warranty department, they make mistakes, fail to reply to emails, but as a consumer the option left open to me was to leave a bad review. I am sorry, I tried to resolve the matter in an amicable manner and gave you the option to sort of line but you left me no option. Avoid this company for all but small low value items.

Having worked in customer service I know that the level of service received here is awful. I certainly will not be using them again and have found far better bike specialists online with better prices and attitudes towards customers. In my experience companies that treat their customers poorly tend not to last the distance.

I’ve used Tredz before for smaller items and they’ve always been okay, but buying a bike from them was a horrendous experience. My wife ordered a Liv Embolden 1 on 27 August. She was on the border between sizes but went for a small. When it promptly arrived on 30 August, it was far too big (not Tredz fault) so we arranged a collection from Tredz for 3 days later at a cost of £35 and requested they hold the last XS they had in stock. All fine so far. The collection slot was booked by Tredz for between 1pm and 5pm. We received a notification that TNT would collect between 1pm and 3pm, but when 3pm came there was no sign. I contacted TNT who said it was a failed collection but they would never collect at this time as the van would not be empty. They couldn’t do any more as the customer was Tredz, so a call to Tredz and they arranged it for the following Monday. No collection occurred on the Monday, or the 2 more attempts after this. Tredz kept doing the same thing of booking a collection and hoping it would be collected, but with no success. Finally, on the fifth attempt, the bike was collected but this was just before the Queen’s funeral bank holiday weekend, so it took another 3 days to be delivered. Two days after it was delivered back to Tredz, they’re going to dispatch the replacement, meaning it would arrive while we’re away on a biking weekend (without the new bike that was ordered 4 weeks ago), so it’s going to take over 5 weeks since ordering (and 6 days spent waiting at home) to get the correct size delivered. Customer services are always polite, but just can’t do anything to help and even escalating to a manager took 2 attempts before it was collected.

Tredz are refusing to pay the cashback I earned through TopCashback that I earned for this order, despite it being fully tracked and registered as always. The only reason I chose to order from Tredz and not another retailer was because of the cashback offer. Also, the bike build quality was poor, with the gears not indexed properly, multiple bolts loose and even the back wheel coming off, thankfully at low speed, otherwise it could have caused a very serious accident.

Less than 1* service! I purchased a Specialized Tarmac SL7 from Tredz using PayPal Credit. I then received an email to state that my order had been cancelled as the funds were not available. I was told by an extremely unhelpful advisor that I'd used the standard PayPal route and to contact PayPal. PayPal confirmed that my purchase was made using PayPal Credit and I could also see this was the case on my PayPal dashboard. I eventually spoke to a manager who swore blind that I hadn't used PayPal Credit (hint: I had). I was told that I had to place my order again but risked someone else buying the bike. I managed to place another order for the bike and was informed yet again that I hadn't used PayPal Credit (second hint: I had). The manager called me back and informed me that in six years he'd never seen such an event and apologised profusely. He confirmed that I had indeed used PayPal Credit, despite a number of Tredz employees saying otherwise. I was given a £50 voucher for my trouble. My bike arrived as expected but unfortunately the pedals I'd ordered were NOT included in the box. I called Tredz to ask what the problem was and apparently warehouse CCTV needs to be checked. I was unfortunate to speak with the same agent who took my original call. He was about as helpful as he was the first time around. Absolutely shocking experience and I will never make another purchase from Tredz again.

Avoid at all costs! Do not buy anything from them! I bought a Shimano FC-TY501 Shimano Tourney 7/8 Speed Chainset from these guys. 5 months later, it fails, threaded, despite being professionally fitted by a mechanic I trust. Tredz are claiming the fault could only have occured by incorrect fitting - really? Even with riding with them for 5 months doing 85-100km per week? Seems like a stretch guys. You've got no chance if something goes wrong. They are a disgrace to the cycling fraternity. Fortunately, both Comsumer Advice Scotland and trading standards are helping us to get justice. Waste of time and money. Customer service is abyssmal, rude and obstructive. Very poor guys - must do better. PS: Just discovered Tredz are owend by Halfords, there's a surpirse, I'll NEVER use them again - and neither should you!

Unfortunately, it appears that Tredz have mis sold me the incorrect bike which I have paid for and they have refused to acknowledge, refund or provide a further option of a bike exchange for the correct bike to remedy their mistake.. This is extremely frustrating and stressful to know a leading bike company of this scale are misleading customers and refusing to provide any solution. They have taken advantage of someone who was excited and looking forward to get on a new bike from Tredz, to be involved in this level misrepresentation of goods being sold. I strongly advise any new customers who are looking to purchase anything from this company to look elsewhere.

My dealings with Tredz have been some of the worst I've ever experienced. I bought a bike from them and, when it arrived, it already had some cosmetic damage to the front fork. The setup of the bike must have been wrong because on my first or second ride the chain came off as I was shifting into a high gear. Later, after using the bike fewer than 10 times, some kind of issue with the gears caused the teeth on the middle chain ring to bend, which resulted in a gauge in the frame and an unusable bike. What made this whole experience go from frustating to infuriating is that, when I brought the issue to Tredz, not only did they refuse to accept any resposibility for the setup of the bike, they also refused to acknoledge my account of what happened. They insisted on telling me what actually happened. They didn't initially call me a liar, though the implication was there, but in my final phone call with them, I was flat out told that the person didn't believe me. The Tredz team's idea of a good deal was to offer me a marginally discounted replacement - not like-for-like - of the chain set. No mention of addressing the damage to the frame. The idea that I would spend any more money with this company is ludicrous. Avoid! Avoid! Avoid!

I ordered a very small 14 inch week bike for my 4 year old. It arrived in a box from an adult size bike and not secured. As a result the crank arm has suffered some scuffs. It was also missing 2 bolts to attach a basket and the break wire was missing a crimped end resulting in a sharp wire on a child's bike. The breaks were also very poorly set up. Luckily I know my way around a bike so I can fix the issues. But flog I hadn't checked there could have been a number of risks for my child.

Really Disappointed with there service, I would highly recommend going elsewhere, I ordered the Giant Trance 3 & Garmin Dirt Bundle from Tredz in October, I ordered the bike to come as soon as it was “prepped” & the Garmin for next day delivery! The next morning I was expecting an email from FedEx/ TNT about the delivery of my Garmin, the afternoon came round and still nothing. I went on my account to see if anything had been changed and it still was saying next day. I rang Tredz to receive the news that the computer wasn’t it stock and isn’t expected back in stock for 10 days this was just the start of the issues. I then received my bike to find out that the “prep” they had done was completely shocking, the chain wasn’t on, the gears wouldn’t change up or down and when they did it would slip or drop the chain in between the spokes and last cassette ring, the cables for the dropper post was hanging out the lever, the saddle was rocking excessively, the tyres that were meant to be set up as tubeless had no sealant in & the shockers had no pressure in them whatsoever, a lot more then just fit your peddles & twist your handle bars. After speaking to the advisors or should I say shrugged off, I was told to take my bike to a local bike shop to try resolve the gearing issues & tyres, They couldn’t believe the mess they had sent it in & stated the rear derailleur looked bent this is straight after taking out the box. I received my bike back to ride it for less than 7 miles until the saddle got worse and the cable was still hanging out the dropper & was bouncing around due to lack of suspension pressure. I finally had enough and rang the company, they put me through to the bike specialist that reassured me that if I wasn’t happy to return the bike knowing full well it was used. Once they received the bike I got a message to say it was being inspected & once done had a phone call of one the warranty team saying that the bike had damage on it and that due to it being used I would only receive 85% of my refund so I stated that I hadn’t used the bike for longer then an hour and I hadn’t caused this damage, to be told I’ll have to foot the 15%. I’m really disappointed with the service I have received and having to mess about taking it to the bike shop, arranging collection due to Tredz collection service only working Monday to Friday with nonspecific slots & the arrogance I have received on the phone. Please be mindful before ordering.

SHOCKING. First time customer. Made an order 2 to 3 weeks ago, still not received, countless emails back and forth. After making the initial order I received an email instantly, informing me they didn't have my items in stock due to a delay with their supplier and it would be 10 days before the stock arrives.....why advertise products that you don't actually have? Crazy. I tried to checkout twice because I accidentally entered my old card details the first time, the second time I e tered my correct details from my current card and everything went as it should. I'm still waiting for the 2 items I ordered and it's gone past the 1st Septemver which is when they told me they were expecting delivery of stock and they would then let me know when it would be delivered from there. These people are DROPSHIPPING, they sell items they don't have and then fulfill the orders if they get any. They keep sending you emails saying they have a delay with their suppliers (from china) I feel like I dodged a bullet.

Similar problems to the majority here. Spent £2300 on a bike, the rear wheel fell apart after 400 miles. Bought from wheelies.co.uk, who are uncontactable completely, so contacted Tredz. (who built and sent the bike, and after further investigation, are sibling companies). "Will send you a wheel box, expect it soon", the man from customer service. A week later, no box. Appalling customer service. No answer to phones, or emails. I think my emails scared him. Perhaps he's shy. 2 weeks now, no bike. no urgency, no priority, no apology, no remedy. I will update as the saga continues. Edit: Called them again, spoke to another person today. My first call, the first man had gone for a break, but would call me back. My second call, 15 minutes later, he was on the phone. I think he is avoiding me. Supposedly, TNT are picking up the wheel in the morning, possibly with or without the box. Although he said he would have the box sent, and raised a ticket, it didn't happen. Tredz will look into it, so it doesn't happen again. My faith has expired. I offered to package the wheel myself. If the courier got here first, at least it would be good to go. If the box got here first, I'll slip the packaged wheel into it. So far, £40 spent on having the wheel repaired (although rebuild recommended at the LBS quoted at £97, and £105 in taking the bus for three weeks). Lets see..... Edit 2.0 As you will see from the reply from another person, the wheel got picked up eventually, despite his mistake, and is now with TNT being delivered to Tredz, today (12th July), before 6pm. Let the countdown commence. P.S 20th June was when the problem was first reported. 3 full weeks now. Edit 3.0 Its now the 19th July, a full week they have had the wheel. No replies to emails asking for updates, not even an acknowledgement they received the wheel. Edit 4.0 No answer to emails, so called them. Guess who i got? Go on, guess. Thats right. the first man. He got a piece of my mind. He says, he understands. Empathy is not a trait Tredz have displayed so far. He also promises me an update on progress by end of play today. 5.30pm. I promised him legal action if he didn't. Once again, hold your breath people. Oh, and i noticed a trend of multiple good reviews after i post an update. Usually about clothes ordered. really? do people review cycling short service? Edit 5.0 5.50pm, nothing from the first man. Guess he's as true to his word as i expected. Edit 6.0 So finally yesterday morning (20th July), after another ignored email to the first man, i got a phone call from someone else within the warranty team. Very pleasent, who apologised profusely, then told me my wheel was in the rack, ready to be rebuilt. Finally, there is light at the end of the tunnel. I reminded her if i got the wheel back, and a proper job hadn't been done, it would only infuriate me further. She said she'd call be back by the end of the day. She didn't, but she did however call me this morning (21st). Wheel has been rebuilt - new spokes, new knuckles, everything taken care of. It's with quality control, before being shipped. Expect it back tomorrow (although i realistically think the day after). Lets see, fingers crossed, will it come back? Will it be as good as new? Will i ever get back on the road?

Clearly drop shipping most items, very very poor customer service (takes days to get back to you - if you ever get a reply). Ordered a £110 saddle June 29th. Advised via email of multiple delays. 15.07.21 - ORDER RECEIVED AND IT'S WRONG!!!!! ORDER M/L. RECEIVED S/M. Absolute joke!! Do not use this company. 16/07/21 - After calling Tredz I'm now told that they DO NOT have the item I ordered in stock and can't get it. I've also been advised that to return it I have to pay for the postage because it's over £50 (even though they can send it to me via Royal Mail Tracked which does not cover the item for loss). I then have to drive it to either an ASDA or the Royal Mail sorting office to send it back!

Bought a bike (£1500), it arrived very poorly packaged, with damaged rail guards which were rubbing against the back tyre. Front inner tube valve was damaged beyond repair, & needed to be replaced at cost by me! Seems Tredz are prepared to do absolutely nothing apart from apologise - which is meaningless when I've spent a considerable amount of money, not only purchasing the bike but also repairing it!! Avoid - customer service non-existent!

Honestly never experience such infuriating, indifferent and inept customer service. All fine when buying the bike - it arrived next day. Pedal crank fell off on my 4th short ride. Took weeks to call me back. Sent me to Halfords for a fix to then tell me they wouldn't allow Halfords to fix the bike. Then the silliness really got going - days chasing to get my bike collected. Weeks chasing a response to then be told it wasn't covered by warranty - the pedal fell off!? After weeks of chasing with no update i was offered an exchange but they had no bikes in my size they were willing to exchange for. Multiple calls, emails and live chat with people who just didn't care and would make promises they had no intention of following through. Finally get assured my bike was coming back next day only to be told hours later it was too short notice to prep the bike - odd because they could ship next day on initial purchase. They simply aren't bothered about you once they've got the sale. Sarcastic, catty remarks from livechat and customer service is the best you can hope for. The repair took a matter of hours yet 6.5weeks on I'm still without my bike.

I would give 0 if I could. Horrible company. Sent me mountain bike with locked fork without informing me anywhere about it. Went for a ride, twisted my wrist and bended wheel. After getting back and forth with them, they stated it's my fault and repair like this is not under their warranty. Firstly I was waiting for a month for a box from them, and After that, they say it's not their fault that it takes that long. In the end I will have to pay to fix everything myself, for a bike that I just spent over a grand from them. Customer service awful, running in circles, blaming customers for everything. AVOID at all costs !!! Worst company I've ever dealt with !!!! Hope karma will come back to you !