Printer Inks, www.printerinks.com

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“Great Customer Service,”

★★★★★

written by GingerNan789 on 01/09/2021

I looked around for decent sites to purchase inks from for my printer and found this site. The prices were the best I could find so I ordered some. The arrived within 48 hours which was amazing as the post has been all over the place here recently and thing have been arriving late. The package should have included a bag to return used cartridges for recycling using free postage but was not there (or more likely my husband had thrown it away not knowing what it was). However I sent an email explaining this and got a reply within hours, giving me the freepost address to do this. It was easy to navigate this site and the information provided was good, checkout and payment was quick and easy too - I like easy. Great company which I will use again when I need inks, with brilliant customer service.

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“Very efficient & helpful ”

★★★★★

written by MarkGladwin on 26/08/2021

I was surprised how prompt my query was dealt with & the efficient & helpful manner was extremely reassuring

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“GOOD HELP WHEN NEEDED>”

★★★★★

written by Quintona110 on 17/08/2021

Purchased Cartridge Bundle 1 Colour + 3 Black Remanufactured. All worked well until the last Black which would not register in my Printer. Support on line gave advice but in the end no remedy was achieved. Replacement sent promptly , which worked fine. Faulty Cartridge requested to be returned to Printerprints free post. Was this necessary ? financialy etc.

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“Epsom R300”

★★★★★

written by Kellykc245 on 16/08/2021

Good quality, this is my go-to printer ink supplier. Great responsive customer service too.

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“Replacement of Faulty Ink Cartridge”

★★★★★

written by TDix99 on 16/08/2021

The adviser took me through the checks on the cartridge and once we had established that the colour ink cartridge was indeed faulty, He organised a replacement, which arrived within 2 days and gave me the freepost address to return the faulty cartridge. Great Service

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“Really helpful solving a problem with printing ”

★★★★★

written by Jazlynnh154 on 14/08/2021

In having a problem with printing - one of the cartridges wasn't being recognised by my printer - I sent Printerinks a message. M replied with an idea for a fix and on following his instructions, it worked! No more problems. I was impressed by the speed of response and his helpfulness.

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“Excellent customer service”

★★★★☆

written by Laserxyz on 12/08/2021

Although I had an issue with one of the cartridges, the person I dealt with helped me through every step to rectify the problem. I will use printerinks again because I know that I will be looked after should I need help. For the person I dealt with - 5 star customer service. cartridges - 4 star because one (of 5) was problematic.

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“Speedy service”

★★★★★

written by Richildis on 09/08/2021

Very helpful member of staff guided me to the right reference numbers for the cartridges I needed. Speedy delivery. Thank you

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“Highly Professional Organisation”

★★★★★

written by RayGrad on 03/08/2021

Excellent professional response to a complex query relating to a colour printer. The replies were frequent and helpful in determining the correct cartridge, even identifying the right code. This service also included the opportunity to include a 'discount' code which reduced the cost of the product significantly Overall, a clearly highly professional organisation with well trained employees - particularly the one who provided the brilliant ongoing support and advice to me

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“Good prompt service ”

★★★★★

written by Bonusyafgy on 21/07/2021

Had a problem and it was solved

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“Problem solved”

★★★★★

written by Barrett289 on 16/07/2021

My printer wouldn't recognise the new cartridge. Followed FAQs but still no luck. The person I dealt with was able to offer further advice, but still no joy. Arranged replacements and agreed to return items in question

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“Second to none”

★★★★★

written by TilersoftheUniverse on 14/07/2021

Product and service are second to none.

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“Printerinks great customer service ”

★★★★★

written by ShirleyDolly on 09/07/2021

I contacted printerinks to find out information about ink cartridges I was trying to source. The person I dealt with responded very quickly and answered my query in a very professional manner. I’d definitely use this company for my future printer needs because I loved the way the company dealt with my query. That gives me confidence that they offer the type of customer service required in these “new normal” times

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“Problem fixed - no fuss no bother”

★★★★★

written by Puckett281 on 22/06/2021

I made silly error on my order and this helpful person sorted it out with no fuss and no bother. Order corrected and an appropriate adjustment to the price. I was very grateful and it has certainly reinforced my loyalty to the company.

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“Indifferent service Indifferent Customer Service”

★☆☆☆☆

written by LillianaKirk455 on 19/07/2019

New batch of ink cartridges correctly identified for my Brother printer supplied. They don’t work in my printer. Customer services chatter about doing anything the customer wants but in reality they cannot, nor do they want to, check that they will not resupply the same faulty type of cartridge. They say they have multiple suppliers and they refuse to check that the replacement cartridges they send out will be from a different manufacturer to the faulty cartridges supplied. In effect their offer is to supply cartridges from random suppliers in the hope that some will work! Good customer service? Twaddle!

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“Duff Cartridges”

★☆☆☆☆

written by Lewis2 on 13/11/2018

The cartridges I was sent did not work in my HP printer, I returned them and they lost the parcel. Scratching around for my proof of posting but currently £60 out of pocket. Will never use this company again.

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“AVOID!”

★☆☆☆☆

written by hdNapier441 on 03/06/2018

Ordered a drum unit, 8 days laters still not turned up. Quoted 1-2 days delivery at the time of ordering. Spoke to them by phone on day 5, was told i'd be called back that afternoon with a tracking number and they expected it to be delivered that day but heard nothing. Day 6 I spoke to them on their online chat, again promised I'd be emailed the tracking number, nothing again. Rang on day 8, was told they were still awaiting tracking information. It's now been delivered after 4 weeks, still awaiting confirmation so I can send it back as it's no longer needed (had to order from elsewhere!).

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“Dont use”

★☆☆☆☆

written by 1963Baker on 21/12/2017

The last three times we have ordered from this company its taken over a month to receive the products, I did try and email the customer service contact and it took three emails to get a response, they said the product was on its way....that was two weeks ago

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“Avoid the company”

★☆☆☆☆

written by Hastings15 on 29/05/2017

Inks incompatible with printer, despite assurances otherwise. No reimbursement of cartridges wasted because of that incompatibility. Complete waste of my money and time.

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“AWFUL CUSTOMER SERVICE!”

★☆☆☆☆

written by Merritt141 on 28/11/2016

I placed an order and was promised a £10 love to shop voucher with my order. After the order arriving over 2 weeks late my voucher never turned up. I have spoken to various members of staff who all assured me they had fixed the problem and i would receive the voucher but i never did. They constantly ignore my emails and and have no interest in sorting the problem at all. Would never use them again they are absolutely useless!

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