Printer Inks, Reviews - www.printerinks.com

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★☆☆☆☆

“Very poor customer service , I just lost my money totally.”

Written on: 06/09/2013 by Georgie345 (1 review written)

I bought a refurbished Canon cartridge and it did not work , called the customer service they said to send it back so I did , still waiting for replacement about 6-7 months . Thanks printerinks.com!!!… Read Full Review

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★☆☆☆☆

“printerinks & 999inks”

Written on: 23/08/2013

I'm having a ongoing problem with 999inks and have just found out their return address is the same as printerinks. (unit 5 Stonefield Way, South Ruislip. Is it just coincidence that both companies are receiving the same type of customer complaints? Looks like both are to be avoided… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 27/07/2013

I bought one black cartridge together with one colour cartridge. The black cartridge was fine but I got tram-lining on the cyan component of the colour cartridge. Followed their instructions to try to rectify it, so success so returned it for a replacement -this was exactly the same. Their 'managed' review system was so cumbersome that I found it impossible to post a negative review and gave up on them. Bought another cartridge elsewhere-no problem! If you're wondering why reviews here are… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 22/07/2013

Was able to order an item make payment and receive an order confirmation only to be emailed next day to be told it was out of stock. When asked when it would be in stock their Customer Service Agent (JOKE) couldn't tell me. For this reason I instructed them to cancel the order. It then took two days before I could get them to confirm the cancellation. Three weeks later and despite numerous emails I am still waiting for a refund. BEWARE USE THIS COMPANY AT YOUR OWN RISK… Read Full Review

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★☆☆☆☆

“3 cartridges out of 5 empty or faulty - do not buy!”

Written on: 17/07/2013

I ordered 2 black cartridges and one each of yellow, cyan and magenta for HP 364X. I did not need them immediately, and when I opened them, one of the black ones would not click into place as the pattern was wrong. The second black one would not print, despite following their lengthy instructions on what to do if this happened. I shook both cartridges and found them to be empty - the same with the cyan one, although the other two colours had ink in. I contacted Printerinks and was told I was… Read Full Review

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★☆☆☆☆

“Avoid - I wish I had read the reviews”

Written on: 30/06/2013

Was sent compatible ink cartridges and not OEM as expected (should have read the small print - they were the same price as OEM so it was a genuine my mistake on my part). It took 2 weeks of constant chasing to get a refund and even then they charged me 20% handling charge, despite the fact I returned them immediately and unopened. I'm not very happy - this has been my worst internet purchase experience. "Advertise - 100% Money back Guarantee & hassle-free returns".. So buyer be aware… Read Full Review

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★☆☆☆☆

“They are not compatible cartridges when supplied!!!”

Written on: 25/05/2013 by linhay69 (1 review written)

I ordered 8 compatible ink cartridges for my Kodak ESP C315 printer from this company. In essence they simply are not compatible. I have contacted the company in various ways to no joy. Do not buy from this company you are just throwing your money and your time away… Read Full Review

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★☆☆☆☆

“If I could give them no stars I would!”

Written on: 14/05/2013 by rawmedia (1 review written)

I ordered some Pitney Bowes Red ink compatible cartridges back in December 2012. They eventually arrived in March but were blue instead of red. I emailed telling them this and received a reply thanking me! Eventually I returned them in April and received replacements only to find these were blue as well, when I called I was told they had changed colour and to use them. I know this is not the case because I have since ordered from Cartridgesave without any problem! These too were then… Read Full Review

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★☆☆☆☆

“Faulty reconditioned ink cartridge”

Written on: 18/04/2013

There was no yellow ink in my cartridge at all. This company refused compensation or replacement of a faulty cartridge because it was outside their guarantee period.I think they realised a replacement one will not work either!… Read Full Review

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Printerinks Team's Comment

Written on: 19/04/2013

Thank you for your feedback. We do offer 100% satisfaction guarantee on all our products. Please contact us on 0800 043 1001 if you need any assistance from our technical support team. We do regret the difficulty you have faced. Alternatively, please provide us with an order number so as to enable us to contact you and resolve any outstanding queries.

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Astracan's Comment

Written on: 19/04/2013

I have tried all the technical advice and the yellow does not work. My order number was 2994513 on 15/11 12 and that is why your customer service has refused replacement.

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Printerinks Team's Comment

Written on: 19/04/2013

Thank you for your reply. Although your order falls out of our warranty period. I will try my best to get the cartridge working.
I have emailed you some specific steps as per the mentioned problem. This would get the printer working again.

If you need any further assistance, please contact us on 08000431001

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Printerinks Team's Comment

Written on: 22/04/2013

Hi Astracan.

Thank you for your reply.
Having checked your details, I found that you are unfortunately, outside our warranty period. However, I had sent an email on 19/4/13 with further troubleshooting tips. I hope they have helped.

Please feel free to contact us for any further assistance.

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Hereitis's Comment

Written on: 23/09/2013

They still don't realise that troubleshooting tips don't help with a FAULTY product. Just do the right thing and give the man a full refund! I'm sure you manufacture your dodgy cartridges to last just long enough so they fall outside the warrently period. Also, note now on this independent website they average 1 out of 5 stars, and that's only because you can't give less. On their website it's 4 out of 5, ha ha yeah right!

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★☆☆☆☆

“Poor Product & Service”

Written on: 25/03/2013

Ordered cartridges. Prompt delivery BUT they would not work! Phoned, waited a LONG time to be answered. Told to ‘fiddle’ with the cartridges. The person clearly had not been trained for technical response Returned them and it took 8 weeks to get my money back and then only by treating with Trading Standards action! Put on hold numerous times and was timed out! Will NEVER use then again … Read Full Review

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Printerinks Team's Comment

Written on: 19/04/2013

Thank you for your post. We do apologise for any inconvenience caused. Please provide an order number so as to enable us to investigate the delay in resolving your query.

We very much appreciate your feedback and have taken it on board. Please don't hesitate to contact us on 0800 043 1001 for any outstanding issues..

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★☆☆☆☆

“Printerinks'sCompatible Epson Ink Cartridges Do Not Work ”

Written on: 26/02/2013 by LesleySkeoch (1 review written)

Disgraceful service from this Company Discovered very quickly their compatible ink cartridges do not work with Epson Printers Have sent 4 e-mails asking for a Refund Authorization No. for my Order No. PL-PI4110430 21037068. Only received automatic response promising action within 24 hours over a period of 3 days. Customer Services Telephone No. is either not recognised or unavailable. This Company are dishonest. I will be contacting Trading Standards unless I hear from them… Read Full Review

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Printerinks Team's Response to LesleySkeoch's Review

Written on: 19/04/2013

I am very sorry to hear about the problems you have faced with the order. We confirm having received the returns in early March and processing your instructions there after.

Please contact us on 08000431001 quoting your order number for any outstanding issue.

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★☆☆☆☆

“Don't go there”

Written on: 04/12/2012 by Pip1 (1 review written)

This will cost you more in time and wasted ink than you will ever save. These cartridges were NOT compatible with my machine despite claims by Printerinks. So far I have been asking for a refund for 2 months. Every time I ask for my money back I just get pages of technical advice. Waste of time following it. The cartridges don't work. I'm not letting this go. I will get my money back. Unfortunately I can't get back all the time it has taken me. Save yourself the hassle. Just buy brand name… Read Full Review

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Te10000's Response to Pip1's Review

Written on: 13/12/2012

What a surprise. They are associated with a company called ukhost4u who also treat their customers with contempt. I have emailed them to ask why they trade with ukhost4u but now I understand why they do.

So looks like best to avoid ukhost4u and printerinks.

Can no-one be trusted on the internet except the respected trade names?

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Printerinks Team's Response to Pip1's Review

Written on: 19/04/2013

I am sorry to hear of the problems with your order. I hope this would have been resolved. If you have any outstanding queries, please call us on 08000431001 or provide an order number.

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Lesleyskeoch's Response to Pip1's Review

Written on: 26/02/2013

I am having the same problem No reply to my e-mails regarding the fact that their ink is not compatible and that I wish to return it. Only an automatic response saying I will be contacted within 24 hours - This has been ongoing for 4 days The Customer Services No.is either not recognised or not available. I intend to contact Trading Standards but does anyone know if Google has a procedure for dealing with this situation.

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★☆☆☆☆

“Terrible”

Written on: 06/11/2012

I have never taken the time to write a review before, but I feel compelled to do so now given how terrible this company have been. Order placed and a week went by. Phoned company and placed on hold for 30 minutes. The same again the next day. And the next. I have also sent a lot (a LOT) of emails. I sent one this morning. I am on hold again as I write this. So, in short, they have money and I have no product. And they are impossible to get hold of. HOW COULD THIS BE ANY WORSE?… Read Full Review

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Hangon's Comment

Written on: 27/11/2012

this review is spot on DONT USE THIS SITE

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★☆☆☆☆

“Appalling customer service”

Written on: 01/10/2012 by bluebell901 (1 review written)

I ordered a set of cartridges in good faith that never arrived. After several emails replacements were sent which were quite frankly useless and did not work. When I complained I was informed that they would not refund or send replacement cartridge. AVOID AT ALL COST!!!!… Read Full Review

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★☆☆☆☆

“Never in stock”

Written on: 12/09/2012

The inks I need are NEVER in stock!… Read Full Review

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★★★★★

“Excellent service!”

Written on: 09/09/2012

First class service with speedy delivery. The cartridges work well too, despite my printer telling me they are not genuine HP!… Read Full Review

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★★★★★

“love these inks”

Written on: 07/09/2012 by inkfairy (1 review written)

I love the colours and print quality of printers ink not gloopy and smudge as some inks do and into your printer which makes a mess of new print outs because of ink transfer. Once ordered they are fast to dispatch and post out to you and any enquiries are dealt with speedily through friendly customer services. I wont buy from elsewhere as prices are unbeatable and save me a fortune compared to supermarket retail stores. Epson printers are usually stubborn when comes to ink but these cartridges… Read Full Review

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★★★★★

“Great products and service”

Written on: 02/09/2012

Great ink cartridges, any problems quickly resolved. Highly recommended have told friends and family who also use this site ,very fast and friendly service … Read Full Review

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Printerinks Team's Comment

Written on: 06/09/2012

Thank you for your feedback. It is always pleasing to hear of our customer's positive experiences. We appreciate your taking time out to share this. Please feel free to contact us 08000431001 if we can be of any further assistance

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★★★★★

“Excellent and very quick”

Written on: 26/08/2012

Excellent and very quick. They have a large selection of printer inks, even for those printers which are quite old. Their prices are very reasonable, too. I would recommend them… Read Full Review

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Printerinks Team's Comment

Written on: 06/09/2012

Thank you for your feedback. It is always pleasing to hear of our customer's positive experiences. We appreciate your taking time out to share this. Please feel free to contact us 08000431001 if we can be of any further assistance

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★★★★★

“ink cartridges”

Written on: 25/08/2012

I have ordered ink cartridges many times from PrinterInks and always have received the correct items the next day. Excellent service… Read Full Review

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Printerinks Team's Comment

Written on: 06/09/2012

Thank you for your feedback. It is always pleasing to hear of our customer's positive experiences. We appreciate your taking time out to share this. Please feel free to contact us 08000431001 if we can be of any further assistance

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