Star Tours UK Reviews

★★★★☆
4.3 / 5
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☆☆☆☆☆

“Dont book your holiday on star tours unless you want...”

Written on: 09/07/2009

Dont book your holiday on star tours unless you want to have a really bad holiday.
People may argue that its value for money, IT IS NOT.
Avoid if you have a choice (or not)
Had taken the 4 day Paris trip.
- Bad Accomodation
- Horrible food.
- transit was horrible
- They dont communicate the plans till the last min.
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★☆☆☆☆

“I was on a disney special tour in may 2009 with star...”

Written on: 17/06/2009 by vandanab (1 review written)

I was on a disney special tour in may 2009 with star tours and it was the most horrible tour i have been on.The tour manager, the driver were most uncoperative.The hotel acoomodation and food was pathetic. Milk served for breakfast was spoilt and food was tasteless. No toilets or food break were given . No consideration what so ever was given although the tour had 30 children on board. We have complained to the management and stillwaiting for their response. It took 5 phone calls for them to… Read Full Review

Francespiggott's Response to vandanab's Review

Written on: 24/07/2009

I am really suprised at this review. We went on the Paris tour at the end of May and it was really great. The hotel was lovely, food was good and everything went really smoothly we were really impressed and were going to use this company again. I must admit i am beginning to think we were just really lucky if everyone elses experiences have been so bad..........

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Jaymin's Response to vandanab's Review

Written on: 12/10/2009

I am really surprised at Vandanab's remarks as i have been with star tours twice and i have also sent my parents who recently came from India we all enjoyed the tour thoroughly and so has my friends and family and they have all enjoyed it too. I think the case vandanab is describing is one off, at the end of the day nobody's perfect

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Vandanab's Response to vandanab's Review

Written on: 25/07/2009

Hey there, my strong advice would be not to travel with star tours again. You might not be lucky the second time round!!! We have formed a group and complained to star tours but they were of no help at all. We really felt cheated. Its really sad to see that they treated a bus filled with 30 children going to disney so badly. I wish I had come across this website before so that I would have known the true picture of star tours. If you would like to know the details have a look at the comments attached to recent reviews.

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★☆☆☆☆

“Star tours Panoramic Europe, 5 day tour at a cost of...”

Written on: 10/06/2009 by Rollygee (2 reviews written)

Star tours Panoramic Europe, 5 day tour at a cost of £1060 for couple and child.
The collection time was moved forward one day before so I had to change my times also including the taxi to the pickup point.
The tout manager was very inexperienced and his English was hard to understand. The crowd in the coach were all from India, a bit load and pushy when It was time to get off but generally ok. The onboard toilet was locked after it had been fouled. ITS BASICALLY LIKE WE ARE THE SHEEP… Read Full Review

Vandanab's Response to Rollygee's Review

Written on: 17/06/2009

I had a similar experience with star tours. After i made complains with the star tours, they say we have covered all the places mentioned in the itenary and we had a bad experience because the tour was on a bank holiday!! Now i want to ask this guy at star tours if he is ready to refund our money back .What has a bad tour operator, bad food and poorly managed tour got to do with bank holiday rush?

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★★★★★

“we wemnt on Swiss special with Star Tours UK, swiss by...”

Written on: 04/06/2009 by jaymin (3 reviews written)

we wemnt on Swiss special with Star Tours UK, swiss by flight 3 day tour. Thoroughly enjoyed it. The tour was great value for money and the service provided were great, the tour manager was very knowledgeable. The hotel was in engelberg, a beutiful location surrounded by mountains and only a walking distance from Mt. Titlis.
I would recommend this company to all my family and friends. My parents also travelled with them recently and they had a great time aswell, the caravan food is delicious… Read Full Review

Startoursltd's Response to jaymin's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for taking the time to share your feedback from your recent Tour with us.

We certainly look forward to welcoming you back.

Kind Regards,

Customer Care Team

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☆☆☆☆☆

“Over booking. 80 ppl in a double decker bus. bad...”

Written on: 01/06/2009 by vrgvrg (1 review written)

Over booking. 80 ppl in a double decker bus. bad quality hotel. A big let down with Star Tours UK… Read Full Review

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☆☆☆☆☆

“4 days disneyland special. hopeless management, never...”

Written on: 30/05/2009 by nbt (1 review written)

4 days disneyland special. hopeless management, never again with star tours. none of the other passengers will go with this tour company again. 4 of my colleagues were thinking of going for the same tour, but, have changed their mind after our bad experience. no information about where and wha time we wud be eating, staying etc. driver was rude and called out our surnames without salutation. i cud have planned much better tour. complained to star tours, notsure they do anything about… Read Full Review

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★☆☆☆☆

“This is the Disneyland 4 day trip by Star Tours on 23...”

Written on: 29/05/2009 by Aditya339168 (1 review written)

This is the Disneyland 4 day trip by Star Tours on 23 May 2009, 80 people including 30 kids. Horrendous time management. No food or Loo stops. The toilet was in a bad state from Wembley its self ( no water in the loo !!). Ill mannered tour manager, very poor communication skills. Hotel was pathetic. We still had to Q for our tickets at Eiffel Tower. The bus driver takes fuel stops after having a full bus and a free full day to get the bus in shape… Read Full Review

Jaymin's Response to Aditya339168's Review

Written on: 04/06/2009

I disagree with this review because...I have travelled with Star Tours before and had q good time with them. And when you write to them with a complaint or suggestion then they always respond to you. I feel that every company deserves a chance to get their point a cross and nobody's perfect.

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Vandanab's Response to Aditya339168's Review

Written on: 16/06/2009

Similar bad experience with star tour disney special tour in May 09. Never going with them again . The tour was a disaster from the word-go. Tour operator was inexperienced, rude. Hotel was below average(still wonder how it got 3 star rating). Breaakfast was uneatable and dinner was the same for both nights in very poorly ventilated and unhygenic restaurants.We were not given the schedules of the day so were left at the mercy of the driver and tour operator. No loo or lunch breaks . I can go on and on with the complains. In short , never go with star tours. Have complained to the company but no response. They are least bothered instead argue that all that was promised on the iteneray was covered. They were not interested in knowing how poorly it was done. I have been telling everyone i meet especially people with children and elderly couples to avoid star tours!!!!

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☆☆☆☆☆

“went on disneyland paris with Star Tours on 23rd may...”

Written on: 28/05/2009 by rky23000 (1 review written)

went on disneyland paris with Star Tours on 23rd may 09. very badly managed tour, will never go with them again. low quality hotel, manager inexperienced… Read Full Review

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★★★☆☆

“The crowd that we travelled with was quite ill...”

Written on: 19/05/2009 by Cardamom06 (1 review written)

The crowd that we travelled with was quite ill mannered. They would break the food queue ( and almost literally snatch away ur food stuff) , try to intervene everywhr u go, too loud. Star tours could have tried to manage the people better.

If you pass by a monument, it will be visible only on one side of the bus, the people sitting on the other side would struggle (and fail most of the times) to get a glimpse of the monuments.
The Driver would not even bother to ensure that everyone has… Read Full Review

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☆☆☆☆☆

“Star Tours UK is absolutely not recommended.Things in...”

Written on: 07/05/2009 by bigmamma12 (1 review written)

Star Tours UK is absolutely not recommended.Things in the tour itenary are only stops in between and not the actual place.We took the scerene europe tour for 4 days its an absolute sham!!! The entire itenary of visiting clog factories and diamond factories is places on highways and not actual cities. We did not even get down at amstradam. Its just a stop from one commision making place to another. The trip manager was absolutely incompatible.The tulip garden at holland which they sell as their… Read Full Review

Jaymin's Response to 458688_bigmamma12's Review

Written on: 12/10/2009

I found this review not helpful because...the information given is incorrect.

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★★★★☆

“We had very good time with Star Tours UK. Recommend to...”

Written on: 05/05/2009

We had very good time with Star Tours UK. Recommend to any one who got kids and would want to travel Europe… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for taking the time to share your feedback from your recent Tour with us.

We certainly look forward to welcoming you back.

Kind Regards,

Customer Care Team

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★☆☆☆☆

“I had 4 days scotland Tour in Easter bank holiday with...”

Written on: 27/04/2009 by at1234 (1 review written)

I had 4 days scotland Tour in Easter bank holiday with Star Tours UK. The tour was not good for money.Tour manager also talk only non sense.No Time Manangement… Read Full Review

463809_Nbt's Response to at1234's Review

Written on: 30/05/2009

I found this review helpful because... it confirms that oyhers have similar opinions

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★★☆☆☆

“I joined Star Tours 4 days scotland tour (10th -13th...”

Written on: 14/04/2009 by sumanc75 (1 review written)

I joined Star Tours 4 days scotland tour (10th -13th of April 2009). While the accomodation and food was decent, there was nothing scottish about the tour itself. The knowledge of the tour manager about scotiish heritage, history, places and legends associated with them was appalling. The best thing the tour manager was capable of is keeping the flock together and herding them from one place to another… Read Full Review

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★★★★★

“I joined Star Tours' " Treasures of Europe " nine day...”

Written on: 31/03/2009

I joined Star Tours' " Treasures of Europe " nine day tour. It was very very good. The only drawback was that some time was lost in travelling during last couple of days. Had the hotel been booked at Pisa, and had we not gone back to Florence for night stay, we could have had more time at Geneva. Overall, it was a great experience and I would recommend this tour to everyone. Our tour guide was very good in handeling the tour under various situations… Read Full Review

Startoursltd's Comment

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for taking the time to share your feedback from your recent Tour with us.

We certainly look forward to welcoming you back.

Kind Regards,

Customer Care Team

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★★★★★

“We were very much impressed after the Star Tours UK...”

Written on: 16/03/2009

We were very much impressed after the Star Tours UK tour, n recommend each n every friend of ours. Good food ,accommodation,guide, tour all are excellent… Read Full Review

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★★★★★

“Star Tours UK have good food,timing, good guide and...”

Written on: 24/02/2009 by suraviauh (1 review written)

Star Tours UK have good food,timing, good guide and its very price worthy, as a middle class tourist like us… Read Full Review

Startoursltd's Response to 443331_suraviauh's Review

Written on: 19/09/2015

Dear Sir/Madam,

Thank you for taking the time to share your feedback from your recent Tour with us.

We certainly look forward to welcoming you back.

Kind Regards,

Customer Care Team

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★★★★★

“ Star Tours UK. They have good service in booking,...”

Written on: 27/01/2009 by GIRISHSHAH (1 review written)

Star Tours UK. They have good service in booking, coach , hotel, sightseeing and food.

very good and experience tour manager… Read Full Review

Startoursltd's Response to GIRISHSHAH's Review

Written on: 09/03/2018

We would like to thank you for your kind review, we are glad you had a memorable experience with us, and we hope to welcome you again soon.

Kind Regards,

Customer Care Team

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★★☆☆☆

“The swiss flight tour was value for money - one...”

Written on: 16/11/2008 by adhishjohn (1 review written)

The swiss flight tour was value for money - one important reason why we booked. But it didn't go well from the beginning. They won't confirm the flight timings until a week or so earlier. Since we live far from London, we had to book our train tickets in advance to get good fares. When we enquired with their customer services, they said anyway they will be back at Heathrow by 6 PM and hence we booked a 9 PM train planning for enough buffer time And then we got our flight confirmation with our… Read Full Review

Gakhan's Response to adhishjohn's Review

Written on: 19/11/2008

I agree with the comments regarding the care to be exercised by the booking clerks. However, with regard to the Tour Manager, I had totally a different pleasant experience since I found him to be knowledgable about the tourist spots, history and geography.

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★★★★☆

“The Tour to Paris has been value for Money, despite a...”

Written on: 15/09/2008 by shyne (1 review written)

The Tour to Paris has been value for Money, despite a long list of Bad Points ( mentioned above ), and the credit goes to the beauty of PARIS and nothing else. The booking ability of this Travel Agency was just average. No member of this Travel Agency bothered to communicate to us about our Schengen Visa status until 12 hours before the travel, despite several follow-ups, due to which we could not efficiently plan our journey from Oxford to London, and ended up paying £ £s from our pocket… Read Full Review

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★★★★★

“Good value for money. Really enjoyed every minute of...”

Written on: 28/08/2008

Good value for money. Really enjoyed every minute of our Paris Tour… Read Full Review

Startoursltd's Comment

Written on: 09/03/2018

We would like to thank you for your kind review, we are glad you had a memorable experience with us, and we hope to welcome you again soon.

Kind Regards,

Customer Care Team

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