Star Tours UK Reviews

★★★★☆
4.3 / 5
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★★★★☆

“I went on the coach trip to Holland and it was...”

Written on: 16/01/2011

I went on the coach trip to Holland and it was absolutely brilliant.So much fun and we were always entertained. And the hotel was great, it even had a bouncy castle! My children loved it.The only thing i would say is at times my tour guide was less then friendly her name i think was Sanjeeda. But the driver Roger was brilliant. Overall excellent and will definetly travel with them again, We're already planning to got to Paris. So i hope it goes just as well… Read Full Review

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★☆☆☆☆

“bad experience with tour operator was referred to...”

Written on: 04/10/2010

bad experience with tour operator was referred to mumbai office who were unwilling to help.

the hotel, food and tours were dis-organised. I do not recommend the company for holidays.

The company lie to take your money and mis-sell the package… Read Full Review

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★★☆☆☆

“i had an experince with star tours for the 3 day paris...”

Written on: 03/09/2010

i had an experince with star tours for the 3 day paris trip. And i was not satisfied with that. It was more of Paris by the bus rather than stopping at the places and enjoying them.The night trip of paris was just viewing the glitz and glamour from the coach glass. Moreover our manager didnt even bother to stop for a moment at the renowned museum Louvre. The pyramids there were dazzling in light but we juat had a view from coach. On asking the manager told that we dont stop at Louvre in 3 days… Read Full Review

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★★★★★

“We had been on a 3 day Paris tour from 28-aug-10 to...”

Written on: 02/09/2010

We had been on a 3 day Paris tour from 28-aug-10 to 30-aug-10. It was a fantastic experience. The tour guide was Rajesh and the driver was Roger. They both did an excellent job in keeping us entertained and provided excellent service. They were both very approachable and eager to make our trip a memorable one.
I read a previous review where the reviewer was complaining about the trip to Disneyland and how he was left behind etc. My experience was exactly the opposite. We reached on time, it was… Read Full Review

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★☆☆☆☆

“I dont who writes the reviews explaining STAR TOURS is...”

Written on: 31/08/2010

I dont who writes the reviews explaining STAR TOURS is good, excellent blah... blah.... I am fresh out of the 3 day tour to Paris and the first thing I am doing on my lunch is writing this review. In short, ******I was very DISAPPOINTED and the tour was PATHETIC******

Nothing went as per the itinerary planned, no flexibility, tour manager's English was poor and hindi was average. Everytime single time I had to ask them many many times. And there were instances when I felt... Why did I… Read Full Review

Star Tours's Comment

Written on: 15/09/2010

Dear Review Centre user,
<br/>
<br/>Thank You for expressing your views about the tour that you went on during the bank holiday weekend.
<br/>
<br/>We are sorry to here that you where not satisfied with your THREE DAY PARIS TOUR.
<br/>
<br/>Please look into our FOUR DAY PARIS TOUR or one of our many other popular tours such as our EUROPEAN DELIGHTS WITHOUT DISNEY or our MAJESTIC EUROPE TOUR, which cover many more locations within Paris and is spread over a longer period of time.
<br/>
<br/>The resturants which we use are truely a buffet standard, where individuals are able pick and choose from the items which are available. Many of the large Indian Tour Operators such as ourself patron the resturants which you did. As such, adhering to time frames given by our affiliates is important not just to Star Tous but to other companies also. This fact is well observed by other tour operators, not just Star Tours.
<br/>
<br/>Driving times between destinations can not be changed. The routes which are used are the fastest and most efficent to serve all of our customers. Star Tours arranges picks and drop offs from many of our customers. We find that the relef from this burden is benifical to our customers and as such they are very popular and appricated across the board. During busy periods, many of our clients take our services as many of our clients come from outside of London (and indeed from all over the world) and we attempt to cater for their needs. On the bank holiday weekend, there was a high amount of congestion within the Port of Calais. Due to this there were many coaches who did not make their expected times of departure. Unfortunatly this held up your transfer. Star Tours has a policy which entitles our passengers for refreshments during extended periods of delay. We are sorry that you were unable to utilise this service.
<br/>
<br/>We would like to thank you once again for taking the time to write about your tour experience. We hope that you decide to let us change your views. We are confident in our ability to meet the needs of our clients and reliesh the oppertunity to do so.
<br/>
<br/>Star Tours
<br/>
<br/>

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Guest's Comment

Written on: 09/06/2011

Hi,
I really feel sorry with what you have experience thru Star tour which was very opposite in our situation. We took 4 day Paris - disney tour last year during Easter break. Our bus was Thomas of Rhonda and the driver was our tour guide, and everything for the tour duration. He was very knowledgeable, showed us Paris more than what there was in itinerary and was very humble too. Indian food was arranged at Bhojan restaurant in Paris suburbs and very good. Breakfasts was continental, probably one should not expect indian breakfast in an French hotel, hotel rooms were also good. I feel travle from Manchester to wembley took away all your fun and taxed you a lot. I have sent my Parent on Treasures of Europe (9 days) tour and its their 4th day and they are very happy and everything is going as per itinerary.

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★★★★★

“5 star service ”

Written on: 31/08/2010

5 star service… Read Full Review

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★★★★☆

“My family of 4 went on the Treasures of Europe in...”

Written on: 30/08/2010

My family of 4 went on the Treasures of Europe in July,2010.It's a very good tour and value for money.Most of the hotels were fantastic.Our tour guides Jagdishbhai and Shaji were awesome,with Jagdishbhai having tremondous knowledge of every bridge ,river,monument etc.Shaji was the entertainer who made those long journeys feel very short.Then,there was Wajid,the ever safe driver.We always felt at ease after seeing Wajid drive through the narrow streets of Europe.Then there is the food.When we at… Read Full Review

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★☆☆☆☆

“Although we were taken to the promised destinations...”

Written on: 29/08/2010

Although we were taken to the promised destinations during the tour, i found it dissapointing due to a number of reasons:

First of all, we were given little time at each destination e.g.(Geneve), where we were given time to just take photos, and not enough time to admire the scenery of the city, another problem was that in the coach there was a mixture of elederly people and young people, so the erderly people would rush back to the coach at earlier times, meaing the rest of the people would… Read Full Review

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★★★★★

“I had been on the Panoramic Europe trip (Aug 23 - Aug...”

Written on: 29/08/2010

I had been on the Panoramic Europe trip (Aug 23 - Aug 27) with my family and we had a fabulous time.

- Uday our tour guide was fantastic, helpful, funny, pleasant, and also quite knowledgeable and provided good commentary of all the places we visited. The arrangement of the breaks was timely too.
- Andy the driver of the coach was nice, helpful, and friendly too.
- The food provided was great. To get such good and hot food where ever we went was great.
- The hotel rooms were decent too.

We… Read Full Review

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★★★★★

“This was our 2nd trip with the tour company, and we...”

Written on: 24/08/2010

This was our 2nd trip with the tour company, and we travelled with our elserly parents this time round. When we booked we were told that the tour is not suitable for elderly people booking as there is a lot of walking, which was comforting... as they didn't just want the money without caringabout our comfort.
The visa process was a bit lenghty but that was due to our documents needing to go to the high commission.
the tour itselfwas great and very well planned, the food had great variety and… Read Full Review

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★★★★★

“We had a a great time, service was excellent. The...”

Written on: 17/08/2010

We had a a great time, service was excellent. The booking process was smooth and helpful. We had enough time for photo stops and also for visiting places our tour manager was very knowledgeable, and we are already planning another tour!… Read Full Review

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★★★★★

“Star Tours ”

Written on: 11/08/2010 by Frankie2010 (21 reviews written)

Star Tours
I found star tours staff incredible, really old fashioned good old customer service. The ordering process was easy for me and my family to book. And the level of service and dedication was simply breath taking. Star being the best word to describe in the english language at least, for a leading Tour operator in the uk… Read Full Review

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★★★★★

“I had taken the 9-day Treasures of Europe tour on 31st...”

Written on: 11/08/2010

I had taken the 9-day Treasures of Europe tour on 31st July and have just returned after thoroughly enjoying the trip in the company of 37 other persons in the group. To say the least, the trip was just fantastic. Thanks to the very knowledgeable tour manager Dinshaw and the very helpful coach driver Paul, we were able to see many more places than promised in the brochure. Punctuality and politeness of the crew, hot and delicious Indian cuisine, entertainment provided during the tour were some… Read Full Review

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★★☆☆☆

“I just returned from panoramic europe tour and my...”

Written on: 25/07/2010

I just returned from panoramic europe tour and my reactions are mixed. To start with the company of other travellers was good but the tour guide and all the itenary promises were below par. There was hardly any time to view landmarks and 90 percent of the time was spent in the coach. They say the coach has got a toilet but once you board they desist you from using it as they have limited water supply. In the itenary they promise to show chapel bridge,tour of geneva on fourth day and free… Read Full Review

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★★★★★

“Hi ”

Written on: 05/07/2010

Hi

Iam just back from Paris 4 day tour and It was terrific.
The tour manager Garreth was extreamly knowledgable and freindly.
The Indian Dinners provided were delicious.
The accomodation was also good.

Thank you Garreth and Star tours for making our trip memorable… Read Full Review

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★☆☆☆☆

“Absolutely pathetic tour management company with no...”

Written on: 30/06/2010

Absolutely pathetic tour management company with no concept of customer service. Only cares about making as much profit as possible. Shoved 80 people on a double decker bus on a long journey instead of the promised executive coach. No backup plan when bus broke down and rude replies from both tour manager and star office in london on phone. Late at every place on the itinerary due to bad planning by manager and no apologies. unusable toilet on the bus and broken audio system. Avoid this company… Read Full Review

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★★★★★

“I have just returned from a 9 day Treasures of Europe...”

Written on: 11/06/2010

I have just returned from a 9 day Treasures of Europe trip and have to admit we had a fantastic time. My elderly parents who accompanied my husband and me have nothing but praise for the tour operator. We are already missing our group and the 9 days of togetherness; a memory that'll stay with us for a long long time...

Very comfortable coach, reasonably frequent toilet/ food stops and beautiful picturesque routes thgroughout...Our captain JJ and Tour manager Kersasp made it… Read Full Review

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★☆☆☆☆

“My friends who trvalled before gave a very good...”

Written on: 14/05/2010

My friends who trvalled before gave a very good feedback, but my experinace was horrible along with rest in the coach.
Torned out seats, dirty, worst then normal city buses, toilet is there but cannot use, tour guide has no interest to listen to you, for him just another trip. Star tours customer service is only interested on taking money, no contact , no email, no phone. Once mony is gone, it is your responsibility to make your way to the pick up point and wait for the coach. Once booked, you… Read Full Review

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★★★★★

“We went to egypt during our children's half term. we...”

Written on: 03/05/2010

We went to egypt during our children's half term. we were with one other family and we had a really good time. i would recommend star tours to my family/friends. the itinerary was clear and we knew what we would be doing each day. the only slight downside was the train - which was hard to sleep in and bumpy but it was still an experience. the whole trip was very good especially seeing all of the pyramids and other temples that egypt has to offer. the hotels and the cruise was especially nice… Read Full Review

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★☆☆☆☆

“possibly will book if they are polite in the offices”

Written on: 26/04/2010

possibly will book if they are polite in the offices… Read Full Review

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