Star Tours UK Reviews

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★★★★★

“caring, well planned and highly professional!”

Written on: 17/05/2013 by chethanaraju (1 review written)

we had an exciting discovery europe trip . i really did not expect travelling europe through star tours would be so soul fulfilling. you guys have don eexcellent in organising every detail . The care and caution in planning is complimetary. I would like to do bring a lot of my friends to travel through star tours. Mr. FISH is an excellent tour manager. he was very informative, punctual, friendly caring and professional. congratulations to star tours for having Mr. Fish with your company. Tour… Read Full Review

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No.name's Response to chethanaraju's Review

Written on: 21/05/2013

Yes, they are planned and highly professional but no caring... sorry!

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★★★★★

“Wonderful experience, thanks ADI”

Written on: 16/05/2013

We just completed our 12 days Europe tour arranged by Star Tours. We are very thankful to the tour company, and specifically to our tour manager, Mr. ADI, who made the tour, a memorable lifetime experience. ADI who guided us through his exemplary wisdom made the trip very enjoyable. We completed every tour location exactly as per itinerary and even more, at times. This was possible only due to the intelligent planning and execution of ADI and exceptionally good driving skills of Daniel czws… Read Full Review

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★★★★★

“Star Tours UK”

Written on: 16/05/2013 by shivasharana (1 review written)

We (Myself, my wife and 3.9yrs son) had a fantastic time with Star Tours. Tour manager Hoshang Vevaina is very much punctual, disciplined and with more sense of humour :-). And Coach driver Allen is also very much co-operative and very friendly person. Thanks a ton .... to Star Tours, Hoshang Vevaina and Allen. About tour: Coach, accomadation and food were fantastic. Covered all the mentioned places/attractions. In our tour, we had all aged people, none of them faced any kind of issue. It is… Read Full Review

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★★★★★

“Discover Europe - 04/05/13 to 12/05/13 - TM-Adi, Fish...”

Written on: 14/05/2013 by Pradeepsharma12 (1 review written)

Each penny spent on this trip was worth. Nice hotels, nice food and awesome site visits along with very experienced tour managers. 1. First 3 Days Tour Manager - Adi is a very experienced and knowledgeable person. He has brilliant art of keeping people entertaining by his question and Answer sessions and other games he has prepared for the travel time. He has awesome knowledge of sites and posses a great history and general knowledge. 2. Last 6 Days Tour Manager - Fish is a very professional… Read Full Review

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★★★★★

“Discover europe Best tour ever”

Written on: 14/05/2013

Discover Europe was the first coach tour i have ever taken.i can tell you it was the best. Mr Asif "fish" Mohammad and Mr Maz "j j" did an amazing job.its rare that you find such good guys.i absolutely loved the tour and recommend it highly… Read Full Review

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★★★★☆

“treasures of europe review”

Written on: 12/05/2013

I had been to treasures of europe with my sister and my parents starting on april 27 with Neeraj as tour manager and Fish (Sorry ..forgot his real name) as our coach captain. It was a wonderful experience ..more than what we expected. The tour planning is very nice. We could cover plenty of things with not much strain. Thanks to the weather! The food was awesome! About Neeraj One of the best tour managers I have come across. Managed everything in a very well manner without giving us any… Read Full Review

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★★★★☆

“Excellent trip.Rayomand was a great tour guide”

Written on: 11/05/2013

Just cam back from Italy by flight tours.we had a great trip with lovely group of people and the tour manager Rayomand was just brilliant.i would recommend to any one with the family… Read Full Review

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★★★★☆

“Panoramic Europe 24-28 April 2013”

Written on: 09/05/2013 by gayabw (1 review written)

It was one of our most memorable and unforgettable trips during our stay in UK. The tour was very well organized and the itinerary was almost adhered to. It was a really enjoyable experience from Belgium through Germany and Switzerland to France. Tour manager Mr. Kersas was friendly, very knowledgeable, entertaining and had a great sense of humor. Coach captain Mr. Gerig was friendly, presentable and did his best to be on schedule. Hotels were very good with all the facilities. All the meals… Read Full Review

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★☆☆☆☆

“Pathetic tour manager SHAJI”

Written on: 09/05/2013

We finished discover Europe tour recently. It was surprising to see rude behavior of SHAJI our tour manager with the tourists. His instructions were unclear at every place. He behavior was downright arrogant and he was not at all concerned about tourists interests. We had a very hard time at eiffel tower as he made us wait in queue for three hours when he could easily have made internet reservations which he was supposed to. He even made old and children wait in queue. After reaching on second… Read Full Review

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Jaimaldheep's Comment

Written on: 04/06/2013

The thinks of this tourist is indeed true, his behavior is rude and arrogant.We too experienced the same, My review will follow in few days.

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★★★★★

“Swiss Simply Superb Special”

Written on: 09/05/2013 by SRay (1 review written)

Our Swiss Special Tour from the 3rd to 6th May 2013 was really SPECIAL. The tour covered all the most interesting places in Switzerland. Rhinefalle, Mt Jung Frau, Mt Titlis, Geneva, Zurich, Berne, Interlaken, Engelberg.The food and accommodation at the end of an exhaustive ( so much beauty and enchantment all around) day never let us down. Our guide Mr. Randeria was excellent. A thorough gentleman, he was kind, patient and knowledgeable. He was always available to us without being intrusive or… Read Full Review

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Venki's Response to SRay's Review

Written on: 11/05/2013

I completely agree. My husband and I travelled with Star Tours for the first time and would love to take more of the tours offered. Special gratitude to [name removed] for being a wonderful tour manager and [name removed] for his patience and jolly attitude. A definite thanks to our fellow tourist for their friendly and joyous nature. Hope to meet some of you again!!

Couple from Bangalore (staying in Leeds)

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★★★☆☆

“Participants interest not fully taken care”

Written on: 06/05/2013 by Murthylalasa (1 review written)

I was in the discover Europe without Disney for 9 days which started on the 27th of April and ended on 5th. Tough overall I appreciated the trip the sightseeing at Holland was a disaster. Almost all tourists were eagerly expecting a glimpse of the tulip flower fields, the tour manger who reached us to the quickenof park either not informed us of the canal ride available at the site which goes through the tulip fields and we had no occasion to interact with the office also as they had purchased… Read Full Review

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★★★★★

“Majestic Europe April 2013”

Written on: 04/05/2013 by acashok (1 review written)

We just returned from a 14 days Majestic Europe tour. It was a wonderful experience. A memorable tour for me and my wife. Special thanks to tour manager Rayomond for his tremendous knowledge and very effective management, Special mention is to be made about excellent vegetarian food. Credit goes to entire Star tours team consisting of resources from booking, VISA and coach driver Raddaq. We strongly recommend Star tours Ashok Kumar London… Read Full Review

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★★★★★

“fantastic tour”

Written on: 28/04/2013 by Sangeetadatar (1 review written)

My friend, Neha & I had our first experience of an organized tour , when we went on a discover Europe tour , we are very happy with the way it was conducted .Food was delicious through out, Hotels were good esp Ramada in Switzerland. Our manager Mr. Adi was very efficient , entertaining & knowledgeable . He took great pains to ensure our safety by arranging our taxi as we dropped off from Paris. We had a Great time & would surely like to go with Star Tours again… Read Full Review

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★★★★☆

“European Highlights - 15th April”

Written on: 26/04/2013

The tour was very well organised and the itinerary was almost adhered to, apart from the demonstration of the cuckoo clock in Black Forest Germany. Travellers were not informed of the cancellation and instead fobbed off to shop around. All else was covered in the tour and it was a really enjoyable experience from Germany through Switzerland to France. Tour manager was welcoming, knowledgeable, entertaining and had a great sense of humour; though at times he was opinionated rather than factual… Read Full Review

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★★★★★

“European Highlights- April 15th-21st-Amazing tour”

Written on: 22/04/2013 by VenuPruthvi (1 review written)

It was one of our most memorable and unforgettable trip. We were really fortunate to have Tour Manager Mr.Adi who is very enthusiastic,efficient, knowledgeable and a friendly person. His cheerful attitude and insight was very refreshing. Each and every aspect of the trip was very well managed by Mr. Adi and also special thanks to coach driver. we have returned from the trip with wonderful memories and will definitely recommend Star Tours to our friends and relatives. Thanks, Venu & Pruthvi… Read Full Review

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★★★★★

“HATS OFF U STAR TOURS ! BE ALWAYS WITH US”

Written on: 22/04/2013

STAR TOURS---BE WITH US ALWAYS ! Only by yesterday night I came back from my 7 day Europe tour thro STAR TOURS of UK ! What a memorable 7 days indeed . As the proverb goes , behind the success of every tour , there should be a well balanced TOUR MANAGER ! We are fortunate to have Mr.Aadi , an ELDERLY LEADER , with HONEST , TRANSPARENT, UPDATED, DYNAMIC personality ! I'm the Correspondent of the reputed VIDYAA VIKAS EDL INTNS of 20000 students . Touring around the world frequently with many… Read Full Review

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★★★★★

“discover europe is awasome”

Written on: 20/04/2013

I am Anil Sandansing I enjoying Discover Europe with star tuor Discover Europe from 13 APRIL ist is very good trip tour manager is nice… Read Full Review

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★★★★★

“just came back from Europe tour.well organised and...”

Written on: 19/04/2013

just came back from Europe tour.well organised and well conducted.Thanks Neeraj for your help. we are going to use your tour services again.food and stay both were excellent. mrs.krishna mahadevan… Read Full Review

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★★★★☆

“Had a great trip! Idealfor people from...”

Written on: 17/04/2013 by PradeepKN (1 review written)

Positive: 1.Lots of places to see, good for people who are short of time and just want to see landmark places. 2. Good, hot, plenty, tasty gourmet indian food. Good for parents/relatives visiting from India. Surprised to see even Indian masala tea ! 3. Good hotels, as most places are premier spots and good to stay in hotels like Ramada in Engelberg. 4.We had Hoshang, very professional, courteous,jovial guy good with children too! Surely one of the major plus point of tour. Even driver too was… Read Full Review

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★★☆☆☆

“Egypt tour April 6th | below expectation”

Written on: 15/04/2013 by nithinnambiar (2 reviews written)

Pros 1. Nile cruise was the highlight of the tour with excellent food and facilities and friendly staff. 2. Local guide was friendly and entertaining. 3. Indian food provided at couple of Indian restaurants was good. 4. Airport transfers were on time and without any hassle. 5. Excellent swimming pool in Cairo(Pyramid park hotel). Cons. 1. Pyramid park hotel well below 5 star standards, Rooms were not good with broken furniture,hanging plug points & bad air conditioning. 2. No dinner… Read Full Review

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Star Tours's Response to nithinnambiar's Review

Written on: 22/04/2013

Hi,

Thank you for leaving your review upon this social media site.

We at Star Tours are naturally concerned when any of our clients have cause for complaint. Upon reviewing your correspondence, we believe that an elaboration would be appropriate.

We are glad to hear you enjoyed part of your itinerary as we strive to make our passengers have an enjoyable experience throughout the tour.

The hotels we employ in all of our destinations are rated according to their local classification. The Pyramid Park hotel and resort is a 5* Egyptian standard property which fulfills all pre-requisites of a 5* property in Egypt. The property boasts a number of facilities which are available to clients at no or minimum charge, such as the swimming pool, fitness centre and sauna facilities. We are surprised by the comments you have made regarding the condition of the room. In instances such as this, the matter should have been resolved in resort by communicating the issues to the front desk or your local guide. We will certainly contact our agents regarding this matter and ensure that the same is not faced by our future clients.

The Pyramids of Giza are featured within the itinerary as a photo stop. This is where our clients are able to experience these ancient wonders and take wonderful pictures. The entrance to the Pyramids is not included as the attraction is not suitable for all travelers. The entrance is not accessible via wheel chair, neither is the path which is used to take you through the Pyramid itself. Individuals who wish to visit the Pyramid chamber have the option to purchase tickets on sight at a nominal cost. However our ground operator informed us that passengers requested to enter the Hetb Hers pyramid and were allowed to do so at no charge.

As water is not sanitized in the manner which it is in Western Europe, water is not as readily available and as such chargeable. Egyptian restaurants are not generally obliged to provide bottled water free of charge, due to the over head costs. This factor is not taken into the costing as it is a minor expense in Egypt for individuals to purchase water as and when required.

Due to political unrest, a strike which ensued amongst the train employees delayed and eventually terminated service for the route which you were scheduled to take. All flights from Cairo to Luxor were booked and the only other alternative was an over night coach journey which was agreed upon by all the members of the group. The dinner which would have been provided on the train was organized at short notice and was of an appropriate standard. The group was scheduled to stop on route to Luxor at a hotel; however the majority of the group preferred to travel directly to check-in within the cruise. This case of force majeure was unfortunate; however our ground handlers acted accordingly and arranged alternative transportation for you and your group. No elements of the sightseeing schedule were missed out upon. The operators ensured the safety of all in the group and worked to ensure that all on the tour were not affected by the political tensions within Egypt.

Within any group organized tour, there will be an opportunity for clients to shop at locations which the destination is famous. During your guided tour, your tour manager escorted you to reputable establishments which are geared towards providing tourists with a range of quality products within a controlled environment. Egypt is currently facing a downward economic spiral, and as such many street vendors will have a tendency towards striking hard and fast deals with unsuspecting tourists. Within tour-lead shopping excursions, tourists are able to learn interesting facts about the specialties of the destination as well as have the opportunity to purchase assured goods in safe, friendly environments. At some locations, tourist attraction stops are only meant to be photo stops and often 20 minutes will be sufficient for that specific location. The main portions of the sightseeing excursions which you would have taken were completed allowing appropriate time to explore and take photos.

Some locations within Egypt have been deemed as unsafe for tourists due to the political unrest which took hold of the country. Our ground handlers have altered the programme and substituted certain attractions for others where possible. The locations which you where unable to visit were changed due to a warning of unsafe conditions. The Nubian Museum remains closed and the Khan el Khalili bazeer was covered on day 8. Esna is a port which you visit on the second day of your cruise. That night you pass the Lock of Esna and dock. Early morning you will depart for the temple of Edfu on horse drawn cart. That night individuals have the opportunity to explore Esna independently, however as it is not guided, we have instructed tour guides not to allow clients to get into troublesome situations. This is simply due to the civil unrest which is spreading within the country.

We understand that you were unpleased by some instances which occurred during your tour. The majority of the issues which you elaborate upon are out of the control of Star Tours or our local ground handlers. We will certainly inform our ground handlers to ensure that all rooms are certified before check-in and if the problem arises in the future, we shall insist upon changing the hotel completely. You mention that you thoroughly enjoyed the majority of the services which you were provided such as the Nile Cruise and the courteousness of our local ground handlers and it seems that only a few instances were unpleasant. We hope that you appreciated the services which you were provided and the fact that during your tour, you and your group remained unaware of the countries troublesome situation. We will certainly look into improving the services which you mention within your correspondence.

We are disappointed that you have chosen this method of communication to readdress your concern with us and not contacted us directly. If you would like to contact us you may do so by addressing your correspondence to info@startours.co.uk and we will respond to you within statutory UK guidelines.

We hope that you will get in contact with us in the very near future

Yours Sincerely,

Mr. Manjit Suri

Sales Manager

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