written by on 29/08/2018
its well plan,managed and executed. All items on itnary are covered. Hotesl and resturants are good. I took wonder of europe 10days tours. I think 4 days in Italy are too much because most of the places we covered in Italybased on on Roman Catholic. True fact is that 98% ON Indian know very little about thier history. Instead 4 days Italy they can add either 2 different country or add 2 days in Swisszerland and France. Tour Manager RK is very effeicent and knowledgeble person. He used the his experience and Desi Buddhi like early start to beat heat and crowd really make difference in finishing places in timely manner.
written by dxSloan1983 on 27/08/2018
We recently attended the 5 day Panoramic Europe experience with star tours and it was incredible! Our tour guide Jitendra or as us passengers referred to him as 'Jitu' was so kind, awesome, funny, charming, insightful, the list could go on forever! He truly was a contributing factor to what made the trip as amazing as it was. He felt as if he was a family member also. We really enjoyed how you're able to have many experiences such as going to Mount. Titlis, included in the pricing whereas if we had gone individually, we would have had to pay almost £300/Fr300 Swiss Fa as a trio. It really saves a lot of money yet you get to see so many things! The food was fine and most times highly satisfying, the hotels were amazing although Paris didn't have the best hotel, it was still adequate and comfortable to stay in for the night. I'd also like to mention that is very beneficial for non-English speakers as due to help of the lovely tour guide, you're conducted the ways to go places which would be much more difficult on your own. Switzerland was definitely the best visit yet and I believe that everyone should experience holidays with Star Tours as it provides insights of countries and you can decide for yourself which ones you fall in love with or not and decide to come back yourself or with them again for a full experience, therefore thanks to Star Tours, my family are considering on taking a trip to Switzerland in the near future! Many thanks and infinite amounts of appreciation for our tour guide Jitendra, 'Jitu', Ultimately would definitely recommend this company to my friends and family and already have!
Written on: 11/10/2018
Dear Valued Client,
Thank you so much for taking the time to write a wonderful review. We will be sure to pass your kind words to the tour manager.
We look forward to welcoming you again soon.
Kind Regards & Thank You,
Star Tours Customer Care Team
written by on 27/08/2018
Wow ! An excellent tour, Quality assured and covered all the areas as discribed. Food and Hotel quality was excellent. Tour Manager was excellent , his helpful - friendly behaviour & historical knowledge kept the tour lively and punctual. We would like to suggest this all ages couple,who wish to cover most of Europe in short time. Special Thanks To Captain too. Tour Wound Of Europe 18-08-2018
written by swatinagpure on 24/08/2018
It was wonderful experience with Star tours.Bus couch was ok.Food was great.Tour guide gave all important information in Hindi/English.Tour guide was friendly and involved all passengers in games.Hotels was also good n hygienic. Time given by tour guide for particular spot was enough.Though trip itself is of 5 days,there are many places to visit so you have to be quick and punctual.I would definitely recommend this tour.This tour gave me memories for lifetime.
Written on: 11/10/2018
Dear Values Client,
Thank you for your kind review. We are happy to learn you had a good tour and enjoyed your 5 days with us. We do conduct all our Tour's in English - so we are happy that our tour manager was able to speak Hindi too.
Kind Regards,
Star Tours Customer Care
written by ArturoNoble32 on 24/08/2018
Just experienced 12 days of Europe .. Tour manager was good .. excellent time keeping and organising events and smooth check in and our driver is the best Coach driver we have ridden with on tours a lot is covered in short time .. could have been better if do less sight seeing and having half day to relax It’s extremeky hectic and tiring . It would have been nicer if done 3 or 4 sight seeing spot with more time than to do 5 to 6 spots and less time Food .. good however more variety in Indian food and more choices of vegetarian but not Indian food would be better too eg Italian or Mexican , bombay street food . Overall .. great experience as the crowd made the tour great
written by 41Putnam on 21/08/2018
I have been with Star tours for 3 times , chose 5 days days Swiss tour but it actually isn’t 5 days it’s 3 days tour. Journey started on Friday night @20:45 (so that’s considered as Day 1, this journey should have started Friday morning . Anyways it took us whole night and next day (Sat) we got to Black Forest at 12 o clock after everyone was restless. Then after spending couple of hours we embarked for Rines falls and took another 2 hours , spent couple of hours there and then rushed to hotel , so another 2 hours. (So 2 days gone like this , had we started on Friday morning this would have been done in first day and everyone would have got chance to sleep in hotel and wake up fresh) Then day 3 , 4 rushing whole days to cover attractions as these were only 2 full days we had , and on day 5 early morning left for London. So on day 3 , 4 we would get in hotel for 21 - 22 and have dinner by 23:00 then go to room , and wake up at 6 next morning. Everyone is exhausted and is aware of the fact that it’s not a 5 days tour , it’s 2 and half to 3 days tour . So please do start this tour in morning instead of night and then call it a full day Thanks
written by Shweta.J on 20/08/2018
We were looking for Italy tour from Netherlands but found no Indian tour from here. As we stayed in UK we knew about Star tours, we contacted them and everything went smooth. Food, accomodation, places they covered were all perfect. Special thanks to our tour manager for his time management and planning as we got enough time to cover everything. Cheers to team Star Tours for their hard work! I would definitely recommend.
written by Nvramanprasad on 20/08/2018
Excellent tour. Excellent food. Excellent guide. Excellent stay. I run a small manufacturing unit in Hyderabad, India. Me and my wife have travelled by 6 days Star Tours coach from London to Belgium, Rhine falls, Switzerland and Paris from 9th July 2018 to 15th July 2018. We are delighted with the tour. The travel, the tour guide Atul Sarve, bus driver Nasr were outstanding. We can never forget the details given by our tour guide Atul Sarve. Overall the tour, the food, the stay and the guides introduction to the places were all excellent. We shall be more than glad to travel with Star Tours in all our future travels. Yours Sincerely Raman Prasad and Lalitha
written by PatelFamily3 on 19/08/2018
This was our first coach tour and using Star Tours. In addition, it was our first time visiting Europe, we had a great time and enjoyed very much. We met wonderful people and we all from different backgrounds and ages but we still had amazing time together felt like family. The tour was planned well and organised. We were given time to shop and take photos. The restaurants/hotel meals and the hotels we stayed at were good and different. All the sightseeings was breathtaking and loved the trip even though was very hot. My mum, sister and me would like to go on tour next time with Star tour and tour manager and the driver aka our pilot. They were both very fun and made the trip enjoyable it was entertaining. The coach was new therefore was comfortable and we was seated near the front therefore was sufficient space and amusing. The tour manager was knowledge and informative and gave us the best advised.
written by Prerna2312 on 18/08/2018
written by Rosa24 on 17/08/2018
I went on 5 day tour in March this year. Before the start of travel I informed Star Tours that I had health problems and they should accommodate my needs. I have profound hearing loss and BPH which requires sudden visit to toilet.They failed to provide working toilet onboard the coach which resulted in urinary infection which nearly hospitalised me. I have complained about this over 6 weeks ago. No come back from them yet. I am scared to travel with them in future.
written by Heathw356 on 17/08/2018
Day 1- Our tour manager made a bad impression from the beginning . Our flight was extremely early for no reason as well as it not providing any food or water in a 2 hr flight. Our tour manager wasted ample amount of time on the first day, it was appalling! Our tour itenary stated that we would be doing a lot on the first day however, we didn’t do anything except from stay at our hotel until 5:30, which we agreed to as he said we would be visiting a lot of things afterwards. Although, that wasn’t the case. The whole day we didn’t do anything that was on the itenary but just got told we would get free time in our hotel where we could do nothing. However, if some of our peers didn’t complain to startours straight away, we wouldn’t have been able to change our tour manager, which after that we got what we expected before booking this holiday. Furthermore, we were told that we would have a continental spanish dinner but instead we got a salad, chicken and chips, and a cup of fruit from breakfast. It should’ve been renamed to a school dinner rather than a continental spanish one!
written by on 17/08/2018
My family and I recently went on the Switzerland by air tour with star tours. Having thoroughly enjoyed the Historic Scotland trip with the very lovely tour guide. Switzerland was beautiful and that was the only reason we somewhat enjoyed the tour. The tour guide we had was absolutely TERRIBLE!!!!! I am extremely shocked Star can employ this sort of person. A very lazy and rubbish guide, so many incidents there were issues on this tour. His lack of clarity on pickups, getting timings wrong, letting us get wet in the rain and couldn’t even be bothered to get out of the coach and walk us to where the coach was parked. Never even walking the group to the city centre or monuments in ANY of the locations. Just gave instructions FROM THE COACH to walk left/right from here and you will see things. How ridiculous!!!!! What is the point of a guide if I have to find monuments myself and use maps on my phone to get to the city centre. ABSOLUTEY APPALLED!!! My family at least has smartphones and could figure it out. We felt terrible for the elderly passengers and international passengers who were confused on where to go to see things and scared of this rude tour guide, so most came back early to the coach to prevent getting left behind. Other things such as he never introduced himself to the group properly, didn’t do any introductions for the group so the passengers didn’t get to know each other from the start, never put any music/movies we had to constantly ask him to, wouldn’t even turn around and look at the passengers when speaking to the group on the coach. HE SHOULD BE SACKED. Made everyone on the trip absolutely MISERABLE. Giving two stars only because the itinerary was good, in the short days we covered a lot and I felt we saw nearly all of Switzerland. Hotels we stayed in were nice and they provided a double and triple room next to each other so was useful for my family. Breakfast and dinner were alright but nothing special.
written by Appu03 on 16/08/2018
I had booked Star Tours to Scotland for my mom and my aunt. I wanted a tour where they would feel comfortable . Star Tours was recommended by many and I am happy that I chose it for them. The tour manager was excellent . They were sceptical travelling alone but when they returned their smile said it all. They met lot of people young and old and had lots of fun. I will definetly recommend it to my friends and relatives .
Written on: 11/10/2018
Dear Valued Client,
We and all here at Star Tours appreciate your kind words. We endeavour to offer a positive experience for all of our clients. It is gratifying to know when this happens. We are very happy to read you really enjoyed your tour with us. We look forward to taking you on a tour again in the near future.
Kind Regards
Star Tours Customer Care Team
written by HiraShafiq on 16/08/2018
Just wanted to give a huge thank you to our tour guides, who made this 9 day Treasures of Europe Tour extra special for us!! Everything was so professionally executed and well organized! I highly recommend this tour, it was such a great experience! I have 0 complaints from this trip! This tour included excellent hotel stays, and delicious breakfast, lunch, and dinner! A big thank you again , we wouldn’t have enjoyed this trip without them!! Both of them were so caring and patient and treated us like family! Shoutout for making this 9 day tour an unforgettable one!
Written on: 11/10/2018
Dear Valued Client,
Thank you for taking your time for the review. we love to hear about our great staff and services. we really appreciate it and hope to see you soon.
Kind Regards
Star Tours Customer Care Team
written by harshadpatel1964 on 16/08/2018
i would like to thsnk mr ramana for tsking my family and me on a very good trip around europe, we enjoyed going to all the attractions and had a good time. We enjoyed Switzerland the most, would definetly recommend to my friends. Thank you very much.
Written on: 11/10/2018
Dear Valued Client,
We and all here at Star Tours appreciate your kind words. We endeavour to offer a positive experience for all of our clients. It is gratifying to know when this happens. We are very happy to read you really enjoyed your tour with us. We look forward to taking you on a tour again in the near future. We will be sure to pass on your kind words to the tour rep.
Kind Regards
Star Tours Customer Care Team
written by Punitgoyal1 on 16/08/2018
The itinerary was changed and we were not even informed of the changes till we boarded the bus. The itinerary for 4 day Scotland tour at the time of booking stated1 night at Glasgow, 1 night in Inverness and a night at Edinburgh. The actual tour was 3 nights at Glasgow. The tour description stated 3/4 star hotels. We were provided rooms at premier inn which is clearly not 3-4* category. So not worth the money we paid as the product differed majorly from what was described
written by dkk5143 on 16/08/2018
A little naive & not so compassionate chat I have had with Pawan 20 mins ago. I responded to the survey after the chat which was not adequately designed to reflect the customers' views-could have wider choices on answers (don't know or other choices). A friend has travelled with you last week and I thought I could talk to you (live chat). Not easy - answers were polite but bold without compassion and a touch of 'have we now done?' Could have had a little more encouraging attitude. Not Pawan's fault at all, answers were polite. But your customer service policy and the training (the assistants) are to be looked at for improvements. The chat has discouraging effect on on me. I am open to criticism for my views but don't mind explaining if the company is willing.
written by on 16/08/2018
We did a Panoramic Europe tour with Star tours (Booking Ref - 103575) recently and it was a fantastic experience. Star tours staff was very cooperative right from the time of booking, they resolved all our queries. My Parents were going to visit us from India - Star tour India helped them in documentation while applying for the VISA. We both opted for the VISA via star tours UK and was a swift experience - guided us with the process as guess what we came out of VISA office in less than 10 mins :) Tour was well planed and we driven by our tour manager Manager - Was a great host and provided all minute details about the places we visited, very cooperative, well designed the tour Driver - was great with his Driving We really enjoyed the tour. :) thanks Just one suggestion - It would be great if star tour could provide a box meal / dinner on the last day for the tourist who are going to their respective locations from London - Manchester, Leeds etc.
Written on: 11/10/2018
Dear Valued Client,
We and all here at Star Tours appreciate your kind words. We endeavour to offer a positive experience for all of our clients. It is gratifying to know when this happens. We are very happy to read you really enjoyed your tour with us. We look forward to taking you on a tour again in the near future.
Kind Regards
Star Tours Customer Care Team
written by SanjayPatkar on 15/08/2018
The tour was superbly organised with meticulous attention to all the details (gourmet food, luxurious stay, comfortable coach travel etc.) for ensuring comfort and pleasure of all the participants. The key element of this memorable tour was friendly and courteous attitude of the tour manager and his colleague, who treated everyone of us like their own family member, which made the whole experience cherishable.
Written on: 11/10/2018
Dear Valued Client,
Thank you for taking your time for the review. we love to hear about our great staff and services. we really appreciate it and hope to see you soon.
Kind Regards
Star Tours Customer Care Team
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As rated by our community of reviewers
Startoursltd's Comment
Written on: 11/10/2018
Dear Valued Client,
Thank you for taking the time to review your tour. We are happy to hear that you enjoyed your tour, and had a lovely time with the tour manager.
As distances in Italy and Europe are vast it is difficult to add 2 other locations without increasing the number of days, hence we do have other tours which do satisfy your feedback.
Hope to see you again soon.
Kind Regards
Customer Care Team