written by on 30/08/2023
Me and my family went on Historic Scotland tour recently. Hotel , bus, driver and Tour guide were very good and cooperative. The itiniary was not very hectic. Third day's restaurant where we had our dinner, was clean, food was tasty. Suggestion - instead of going to Lake district, an overnight stay in Edinburgh was preferable. That way maximum points of Scotland could have been covered.
written by ShashiBhatt on 04/08/2023
Worst experience I have ever had with stars …think before you book …don’t recommend.
written by JuniorPurcell on 21/07/2023
Absolutely awful experience, they schedule everything late. Food was not nice. Toilet on the coach was blocked causing foul smell. The tour didn't cover much to sightsee or do activity wise. I wasted my money and don't recommend anyone to travel with star tours!
written by pfNicholson1976 on 15/07/2023
Disappointed Title: Disappointing Experience on Star Tours' 10-Day Wonders of Europe Tour Rating: 1 out of 5 stars I recently embarked on Star Tours' 10-day Wonders of Europe tour, and I must say that my overall experience was extremely disappointing. As a frequent traveler, I had high expectations for this tour, but unfortunately, it fell far short of them. From poor customer service to uncomfortable conditions and limited food options, this trip left much to be desired. My journey with Star Tours began on a sour note, as I had previously taken a four-day tour the week before and had already expressed my concerns to both customer service and through a review. Despite reaching out to them, I received no response until day five of the tour, and even then, the response was vague and unhelpful. The lack of timely and appropriate customer service only added to my frustrations. One of the main issues I encountered was the misleading information regarding food options. Although the tour claimed to provide vegetarian meals, it was limited to Indian vegetarian cuisine, which was not suitable for my preferences. This lack of variety and consideration for different dietary needs and allergies was a major letdown. Additionally, the absence of labels and proper information about the food made it difficult to navigate and find suitable options. Another significant problem was the feeling of being singled out throughout the tour. As one of the few non-Indian and non-black individuals on the trip, my companion and I were consistently placed at the back of the bus and were always called last. This meant we were unable to disembark promptly, further inconveniencing us. It was evident that the tour did not cater well to diverse groups of travelers, as we were unable to participate in certain activities such as Hindi conversations or entertainment. The lack of operational charging ports in the coach was another inconvenience. This was particularly problematic during long drives, as we were unable to charge our devices or even use fans to combat the excessive heat inside the bus. The insufficient cooling system caused discomfort and headaches, making the overall journey unpleasant. Furthermore, the tour's arrangements for meals and stops were subpar. Being ill from day two onward, my companion and I were unable to eat for the remainder of the trip. The limited opportunities to purchase food were mostly at gas stations, which are not known for offering the best quality options. This lack of suitable food combined with the uncomfortable bus conditions made the tour extremely challenging and unpleasant. Hygiene was also a concern, as the packed bus often resulted in issues with body odor and uncomfortable seating. Moreover, the disregard shown by the tour staff was disheartening. The constant need to prove our inclusion in the group at restaurants and the refusal to serve me properly cooked food in one instance were highly unprofessional and unacceptable. Additionally, the rushed itinerary left little time for enjoying the locations or purchasing souvenirs. The tour felt more like a race to check off items from a checklist rather than an opportunity to immerse oneself in the wonders of Europe. Lastly, the dismissive response I received from customer service after the tour had ended further exemplified the lack of concern and disregard for the issues I faced throughout the trip. Their response implied that the tour was intended primarily for Indians and not for international or diverse cultures, contradicting their initial claims. In conclusion, my experience with Star Tours' 10-day Wonders of Europe tour was deeply unsatisfactory. The lack of response from customer service, misleading information regarding food options, uncomfortable conditions, and feeling ignored throughout the tour all contributed to a negative experience. I would not recommend this tour to anyone seeking an enjoyable and inclusive travel experience.
written by PriyaAnand73 on 05/06/2023
Package name : Majestic Europe . Coach trip 6.5.2023 to 19.5.2023 Hi , I am customer of star tour travels, UK. We , family of four traveled in Majestic Europe Package (13 nights 14 days) on 5. 6.2023 . We enjoyed the trip very much. Meeting people from different part of the world and developing a new friendship is an awesome experience. I would like to share some of my views or suggestions regarding the tour. Tour co ordinater: Special thanks to the co ordinater , multitalented and cool headed man. He kept on engaging us by singing, joking and sharing his life experiences . Pros First on the positive note , sharing some pros. The stay and food provided was good. They took immense effort to provide us the indian meals for dinner and lunch. Cons: As per itinerary we are supposed to be picked up by the coach which starts from London in the afternoon ( L , D). Due to some operational issues the ferry got delayed. Though the delays are not under control, we were not informed neither by the startours nor by the company Xplore travels, India through which we booked our trip. Not knowing the reason we were standing at the pickup points from 2 o clock onwards. Finally the coach arrived at 5.30 pm. If we were well informed about the delay we would have spent our time in exploring the city instead of simply wasting our time at the pick up point. As we were clueless and no communication from the co ordinater we missed our lunch and not compensated by the company though the delay was by them. Though we carried our luggages exactly prescribed as per the star tours norms ( infact 3 luggage are smaller than the prescribed size) the moment the driver saw the luggage his expression was not welcoming. Atlast boarded the bus and started our tour. *The coach is below average. No leg rooms and not advisable for 14 days long road travels. Have heard from fellow travellers that the same star tours provide good coach for the London coach trip . On day 2 of the tour, we realized the air-conditioning was not working and informed the same to the driver and Co ordinater. The driver replied rudly that it's not a car to cool down immediately . Next day after many passengers made the same complaint he checked and admitted the problem. After four days it got repaired . The coach had inbuilt WC. Though we all used the washrooms when we were at the break points and at the sight seeing points , we were not allowed to use WC in the coach not even in emergency situations. It was under lock for the last three days and denied for the use. Many women are above 50 years and faced the inhuman attitude.The company should review this issue, as it is not an pleasant experience. Views on additional trips provided by the company: The company provides additional trips by paying and enrolling on the spot. They are 1. Zurich city tour , 5 Erous Not worth opting it 2. Ice flyer at at Mount Titlis 17 erous Had a very good experirnce and enjoyed a lot 3 . Rome night tour, 20 erous Waste of money and time. We went for this after a tiring day and very much disappointed. Forget about the lights at buildings , no lights on the streets of the city. Suggestions Visiting the Fragonard perfume museum can be avoided as there is nothing to view except the marketing agenda. That time can be utilized for shopping.
written by unFinch17 on 03/06/2023
Just sharing my mesmerizing Panoramic Europe trip (20 to 24 May 2023) experience. It was a really splendid time with tour leader (and a multi- faceted personality) "Dinshaw" as he showcased all the tour attractions and communicated all the nitty gritties. It was an amazing and cozy journey with the coach driver. My first coach trip with Star Tours was a memorable one with all the co-passengers (including Antakshari, Jokes and other fun activities). Thanks Star Tours.
written by Driscoll220 on 02/06/2023
We have been with Sttr Tours before and had a very good experience so when we had visitors we were absolutely sure that this time we will book with Star Tours again for Scotland trip. We book the Scottish Highlands tour. Day 1 we were supposed to visit Glasgow Cathedral. Website says you may be able to visit from inside based on the time you reach. We followed the time schedule provided by the tour manager and did not encounter any issues/traffic on the way and yet we did not reach there on time. The schedule on their website is misleading as there was no way we could have made it. Day 2 - most of the passengers on the trip were strictly vegetarian and the Tour manager was aware of this, yet on Day 2 as a part of continental breakfast (included in the tour) bread was served which had eggs in it). Tour Manager did not alert passengers about it and nothing pro active steps were taken to make alternative arrangements for passengers. Even after suggesting to get bread from the supermarket, nothing was done and Tour Manager simply wasted time discussing with their office who were not able to make a decision even for this minor thing. We had kids and passengers with long term health condition go hungry without breakfast that day. Complained to the team that very day, was told someone would get in touch but no one called. We did call again but no apologies or nothing was done to address the issue for that day. You are made to feel that nothing matters to the team once you have paid. Star Tours has lost my trust and my business and I won't be referring anyone again to these guys. 0% care for the passengers. Not recommended.I do have invoice number and call log details to prove I was on this trip
written by Mlall on 23/10/2022
Our hotel rep at the ramada in antayla was very truthful and honest with us about what tours we would like therefore we ended up NOT wasting money. He was so kind to reccomend local areas to see and eat which was so helpful. Our tour guides for the tours were so knowledgeable especially Berkey with Perge and aspendos & the VR tour. We really enjoyed the tours, the boat trip was beautiful and we were able to sit at the front. very good value for money. 20th/21st October 2022. Only downside would be that the buses were abit stretched on the seating but the tour guides worked really well to problem solve this quickly.
written by YogeShah on 24/08/2022
We had first called Star Tours UK, without looking at the price, but just based on friend’s reviews. When we called, we talked about the different Europe Tours. He provided excellent customer service on that call. So, we then booked Treasures of Europe Tour online for 8/1/2022. We frequently had conversations, until the employee from Star Tours picked us up from the Heathrow airport. We were sitting right behind the driver, and as such noticed that he was very skilled driver. He knew how to maneuver in the traffic, without making a single “oofs”. The tour manager not only had the detailed knowledge about the tourist spots, but was very well versed with the different spots that came up as the driver was driving. Both were very friendly and caring to all of us. In just a day or two, everyone on the coach became like extended family. We were all joking and having fun as if we were on a family tour. In Italy, the group said that they wanted to eat Pizza & Pasta. So, he arranged twice for us to get that also, along with the Indian food! In Paris, he also arranged for us to go the Top Level of Eiffel Tower. On the last day, we all wanted a group picture with them. Many of us also said that we will take another tour, in which we hope to have them again!!
written by TashPatel on 03/10/2021
I always had trust in Star Tours as I have seen them in operation since a long time & many people I know have used their services. But the Pandemic has made them a greed mongering monsters. I booked a 14 days tour of Europe for Summer of 2020. Considering the unprecedented times, the tour was cancelled and they gave us vouchers of a certain validity. Knowing their credibility, I was assured that my money was in safe hands. Now when I want to use my vouchers against a flight booking through them, their USA office denies its limited use saying that it can only be used for a tour booking. My circumstances have changed, I cannot plan a tour now and they are restricting the use of my own money vouchers. You have shaken my trust in your brand. If I cannot use the real money vouchers to purchase your own product and service then you are literally cheating me. I will assure that Star Tours never come to my mind when I think of my future travel plans, nor I will recommend your services to my network.
written by Marcel49 on 08/01/2021
my trip was cancelled in April 2020 due to corona, and star tours gave me voucher of 630 pound which is totally useless for me as I have no way in future to utilize it. they said that its transferable to anyone but I know,no one to buy from me.even I requested star tours to deduct my cancel charges and refund me remaining amount but they said that no refund of voucher.
written by CodyWalsh168 on 14/03/2020
I've traveled with my family in "06 Days - Best of Europe without Disney". We stayed in Novotel Hotels & Resorts, 91120 Palaiseau France. My daughter and I was misbehaved by the Novotel hotel reception. I had called the tour manager to the incident location. I was calling Police but didn’t call as suggested by the tour manager. Later, I reached out to Star tours about the incident. I was surprised that the tour manager didn’t update Star tours about this incident. After so many phone call and emails, I was told that identified reception is not in service for Star tours. This doesn’t solve the problem. Star tours screwed our entire vacation, and nothing has done to the guest recovery. Star tour doesn’t care about your respect and dignity. Star tours charges traveler hefty money for Quality vacation. I don’t want anyone with face the same situation which I and my family faced, IT IS NOT TRUSTWORTHY TRAVEL COMPANY AND WORTH WHILE TO LOOK.. Stay away from this tour company.
written by Ksudarsi on 01/05/2019
I had been to Holland , Belgium trip. Over all every thing is nice. The hotels trip itenery is well organised. food and accommodation is good. In the first day since all are gathered if lunch is provided it will be better I feel. Looking forward for another trip Thanks
written by reemashashirani on 20/04/2019
Mindblowing Experience... Would like to thank each one of you from bottom of my heart.Before recommending us the tour they kept in mind very clear that we will be travelling with 21 months old kid. And trust me my son too had great time. I am so overwhelmed with the service of Star Tours because every place mentioned in the itinerary provided by them they covered each and every place without any skip... and dinner at Indian Restaurants was the cherry on the cake.... Thank you so much for making my Scotland trip a memorable one...Will plan next tour very soon.
written by Ella37 on 27/03/2019
They dont know Europe the way they claim to Last year me and my husband took a tour with them and the overall experience was average. Not the bang for the buck we paid to them. The hotels were very ok ok not the greatness expected. TM services were also luke warm. Food was fine but nothing what they have been boasting about all over social media. Travel comfort and cutting corners were becoming much expected everyday. Think twice before traveling with these guys.
written by Adityao91 on 25/03/2019
My experience with Star Tours UK was very bad last year. First the phone sales didn't know anything and still i went to the website and booked a tour with them, mainly because of the name in the market. The tour was equally bad with the TM being not concerned about providing proper explanation of sights and all. The coaches were not comfortable and was a harrowing ride. The hotels were of very bad choice. Food options were bad as well. DO NOT TRAVEL WITH STAR TOURS.. Everything is cut short.
written by Castillo420 on 24/03/2019
We took the europe tour by star last year 2018. I am deeply disappointed by the level of service provided by them. Long distances of travel between destinations and hotels. No care provided to seniors on the group or children. Food quality not up to standards as claimed. What sort of company is this running tours in Europe. I am sorry to say it was the biggest mistake of my life to go with them.
written by ritugulati on 14/01/2019
I called your customer care to book tour for my parents, it seems he was just reading the page, that I can also do from the website. He had no knowledge of flight, Visa etc. Quite disappointing since I am planning a trip to Europe.
written by VijayJayaprakash on 01/01/2019
Great trip with a good driver, clean coach, and knowledgeable guide. Dinner was provided at Bhojan group of restaurants which is not good. At least three people had issues with the food provided during the trip. Perhaps, Star tours shall consider providing better quality food in the future. Will definitely go with Star tours but if required I'll eat outside.
written by FionaMorales280 on 24/10/2018
The crew was polite, courteous, extremely helpful...Meals were very tasty including Jain meals...Cant wait to book my next trip!!!!!!!!!!!!!
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