written by Cookeyi280 on 03/09/2017
Had to make a complaint regarding being collected from JFK airport in May 2017. After emailing Hoppa when I returned home I never thought any more of it. Approximately 6 weeks later I received an email apologising for the level of service that was provided and a refund of the fare that I had paid. Great customer service
written by Gustafson82 on 02/09/2017
We have used hoppa numerous times in the past without any hassle what so ever, unfortunately we hit a snag on the last trip out, I raised my concern with Hoppa, they replied very quick and promptly refunded half our fare. Can't get fairer than that!! Thank you Hoppa, also a huge thank you to Dewald Els, for your exceptional service. 10 out of 10!
written by Miles483 on 13/08/2017
Thanks Bianca for email. After my complaint re my trainsfers earlier this year which was dealt with to my satisfaction which I thank you.My recent four stops transfers (27th July/ 10th August) by Transunion were EXCELLENT Good to know your company listens to their customers.I will continue to recommend Hoppa to friends and family.
written by Harmony118 on 12/08/2017
I have used Hopper coming up to my fourth time I cannot fault this company the only fault they have is the booking is not very easy that they always sort it out send me emails when it's done . When my flight was delayed and I got to Tunis The driver was there with a big smile on his face telling me don't worry got me down to my hotel help me with my luggage lovely lovely man . All the drivers I've been very helpful I cannot recommend this company enough and I will continue using them and I recommend to all my friends
Written on: 14/08/2017
Hi Harmony118,
This is fantastic to read! Thank you very much for the support and positive feedback - we look forward to continue providing you with transfer experiences that are just as positive as what you have come to know!
Many thanks,
hoppa Team
written by Davenportrj389 on 06/08/2017
I have used the Hoppa service many times and have always found it to be on time, with good, helpful drivers. Can be a bit of a long journey out of season if it goes to Carvoiera, Albufeira, Alvor etc on the way to Lagos but that's to be expected. In summer often goes straight to Lagos. A very good, reliable service.
Written on: 07/08/2017
Good Day,
We appreciate that you have taken the time to share your thoughts on the services we offer. We are pleased to hear that we, together with our Partners in Faro, are able to provide you with a service that scores such a high rating from you.
Kind Regards,
hoppa Team
written by rodneyandchris on 01/08/2017
For the past ten years my wife and I have been using HOPPA. Always easy to find at the Airport and always on time for return. Do I need a car on holiday ? NO. We get on local transport and meet the local people. Now, once again we're ready to book HOOPA HOPPA HOPPA
written by on 06/07/2017
I had booked a return journey with hoppa in Majorca but I got my dates wrong for my return journey I had to phone Hoppa less than 24hrs before I was due to go home and I must say they were fantastic nothing was to much trouble and I had my transfer thanks again will only be using Hoppa for all my Transfers in the future
written by on 14/03/2017
We booked a Hoppa transfer to and from Cancun airport and Riviera Maya The representatives were easy to find: the taxi fare was a great price: drivers were courteous and punctual: vehicles were clean and the drivers drive very safely Would definitely book again
written by Teamrexy on 11/03/2017
Can't really say a great deal other than how brilliant the water taxi transfer was from Marco polo airport to our hotel. From arrival at the airport to getting to our destination, it was clear, precise, informative and not requiring a second thought. Loved how our name was displayed on the travel desk when we arrived, which completely set the tone. We will definitely use Hoppa again.
Written on: 13/03/2017
Hi there!
We are pleased to know both our local partner and our services warrant a 5-star review from yourself. We look forward to continuing providing you with transfer experiences that are just as positive as what you have come to know.
Best wishes,
hoppa Team
written by MojoGall on 11/02/2017
All credit to the person who responded to my complaint,that was dealt with in a very professional way,& was so happy that put my mind at rest & would certainly recommend hoppa as have used many times & never had any complaints.
Written on: 14/02/2017
Hello,
Thank you so much for taking the time to share your positive feedback! We are so pleased that one of our agents could address the issues that arose on your booking and resolve the matter.
We trust your next experience with us will be successful one!
Kind Regards,
hoppa Team
written by Walton350 on 08/02/2017
I have always travel with Hoppa, and I can recommend others to do the same. If any errors, they correct them. Picking me up from were I am and take me to were I am going and no problems. Thanks Hoppa.
Written on: 09/02/2017
Hi There,
This was so nice to see. Thank you so much for your great show of support and for taking the time to share your positive feedback!
It is an absolute pleasure providing you with excellent transfer experiences and great customer care.
Kind Regards,
hoppa Team
written by Kadence485 on 06/02/2017
Customer service section was fantastic. I Had To Make An Alteration To My Booking A Day They Did It All For Me - Well Done.
written by Maxarn on 02/02/2017
The way my complaint was dealt with was utterly fantastic, swift response and refund in full offerred which I did not expect. Thank you very much.
written by Podiedonnsr on 02/02/2017
Had a booking for a transfer but st very short notice I had to add an extra person to one leg of the trip. The customer servuce rep was fantastic and managed to sort it for really fast. Unfortunately when we turned up, the driver had only space for the original 4 pax. A quick tweet to the office and a review was promised straight away. As we were leaving the Airport I got a call from the transfer company asking where we were. Two vehicles had turned up, one for 4 pax and one for 5 pax. I was kept up to speed at all times by Corne about what was happening and was refunded in full the extra cost we had paid for the extra passenger even though the vehicle had been there. I would recommend Hoppa highly for fast efficient friendly service.
Written on: 08/02/2017
Hi There,
Thank you so much for sharing your experience with us. We're sorry to hear of hte confusion that arose but are pleased that our agent, Corne, was able to assist you in getting the matter resolved.
We appreciate your support and positive feedback.
Kind Regards,
hoppa Team
written by on 01/02/2017
After being let down on our last trip to Budapest due to a mix up in our departure time, we were offered financial compensation and promised a further discount by online customer experience representative Corne Volshenk. We are heading to New York in March and will be using Hoppa again. Could not praise Corne high enough for the empathy in dealing with our complaint and an excellent example of customer service.
Written on: 02/02/2017
Good Morning!
Thank you so much for sharing your experience with our customer service. We are pleased to hear that our agent, Corne was able to assist you despite the disappointment experienced during your time away.
We look forward to providing you with a successful service in March and would love to hear from you on your return.
Kind Regards,
hoppa Team
written by on 10/01/2017
We as a family and with friends have been using Resort Hoppa/ Hoppa for a good few years in various countries and have never had any real problems with them and hope to use them many more times in the years ahead. On one occasion I was having a problem making a booking on their site but their office staff sorted it out for me and even gave me a bigger discount! Occasionally there may be minor blips about finding the exact address but that is no real problem as the price has been agreed and paid.
Written on: 11/01/2017
Hello there,
Thank you very much for sharing your helpful comments over here - this kind of feedback means a lot to not only us, but also others who are looking for a reliable transfer company. Your feedback is always welcome, and we certainly can't wait to ensure you and your family many more pleasant trips on various occasions!
Best wishes,
hoppa Team
written by kimantcliff on 06/01/2017
Hoppa provided an excellent service, on time and courteous driver, would definitely recommend.
Written on: 06/01/2017
Hi there kimantcliff,
It is lovely to know you were recently provided a 5-star service by our Partner! Thank you very much for sharing these helpful comments over here - your feedback is always welcome.
Warm regards,
hoppa Team
written by McConnell1959 on 05/01/2017
Waiting at the airport and gave us return time there and then. Exactly on time for pick up and courteous drivers. Have used them frequently and will do again
written by CarolineAR on 25/12/2016
It was simple and straightforward to book through their website and the cost was very reasonable considering the service we received. Easy to find meeting point on arrival at Tenerife Sur Airport. Can't commend driver we had on our transfer from Perla Gris, Calleo Salvaje on 20 December 2016 highly enough! He arrived promptly and was polite and friendly. He had several pick ups on route to the airport and had to negotiate a lot of busy traffic as it was an overcast day and it is the trend for people to hire cars on these type of days to go shopping or exploring. He remained calm and amiable despite the irritations.
Written on: 30/12/2016
Hello there CarolineAR,
This is absolutely fantastic feedback - thank you very much for taking the time to share it! We will be sure to pass on the compliment to our Partner. Your support is much appreciated and we certainly look forward to travelling with you again in the near future!
Best wishes,
hoppa Team
written by shb307 on 09/11/2016
I've used Resort Hoppa for both business and personal trips. I have booked them for clients and for colleagues. I've never had an issue with them, they have always been there and always been polite and professional. They do sometimes turn up a little early that feels a little pressurized to get out when you don't really want to spend 3 hours at a small airport but then at least they are there! When a flight was redirected to another airport they offered us a group transfer to our hotel and we were off within 10 minutes which was just amazing! Sometimes hard to navigate the website in terms of when you want to find your booking (it's easy to make your booking). Also a bit confusing if you don't know 'what area' your going to.
Written on: 10/11/2016
Hi there shb307,
Thank you very much for sharing these kind comments regarding your overall experience with the services we offer! It is a lovely compliment knowing you trust us to ensure you pleasant transfers. Your ongoing support is greatly appreciated!
Best wishes,
hoppa Team
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We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Hoppa_Hero's Comment
Written on: 04/09/2017
Good Day,
We so appreciate that you took the time to share your experience with us, and allow us to assist you. Thank you for your feedback regarding our Customer Care Team. Your matter has been addressed and we trust your next experience with us will be a positive one.
Kind Regards,
hoppa Team