TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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★★★★★

“Really good, sorted all my issues and the duplicated...”

Written on: 01/03/2017 by Miltonu480 (1 review written)

Really good, sorted all my issues and the duplicated payment as making sure I had booked my flight, was polite and quick about it … Read Full Review

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★★★★★

“Best Value and Good Customer Service Support”

Written on: 01/03/2017 by AshlyForsyth1 (1 review written)

Best Value and Good Customer Service Support especially so when the Airline changed its flight schedule… Read Full Review

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★★★★★

“Good service and quick response time”

Written on: 28/02/2017 by ReynaldoWoodard66 (1 review written)

I had a great expirience with Travel up. Their customers service is really good, the answers are fast and they help you with any kind of questions. I have recommended it to my friends travelling. … Read Full Review

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★★★★☆

“Brilliant ”

Written on: 27/02/2017 by FelipeKennedy1994 (1 review written)

Very good prices and fast service. Would recommend to family and friends… Read Full Review

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★★★★★

“direct, simple & accessible”

Written on: 26/02/2017 by EmmanuelMcLain (1 review written)

The process is pretty simple and straightforward. I have issues regarding the bank authorization code after the payment was made and the management guide me with a detailed explanation. The staff were really helpful and the process was smooth. The downside of it I would say the process of the E-Tickets is not instantaneously as it takes some time (a day or two) for them to email it. Nevertheless, I would definitely recommend it to friends for its convenience and accessible staff. Thanks… Read Full Review

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★★★★★

“Quick, helpful and efficient”

Written on: 23/02/2017

Had a couple of issues verifying my debit card for payment as I booked my flight while away from my home country, so got in contact with TravelUp straight away and both representatives I dealt with were very professional, very helpful and fast to respond… Read Full Review

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★★★★☆

“So far so good!”

Written on: 23/02/2017

Great rate on the flight and updated emails came through regularly. Initial call centre not at all helpful however I had to talk to the accounts direct to confirm payment and they were extremely informative and helpful with my booking. E Ticket came through as requested - have not flown yet but am happy to date… Read Full Review

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★★★★★

“super fast firendly helpful team on the board”

Written on: 23/02/2017 by Jenna386 (1 review written)

A man team member who I can not mention on his name ( unfortunately ) was really super helpful and gave me a fast answer. I was very near to lost my ticket to fly to South America from Italy because of a mistake. It looked like that I can not get my booking but as I was in a trouble I worried suddenly, it was very hard... I wrote a letter to the customer service of Travel Up. At the same time I was in the bank to get that code which were missing to complete my booking. Only after one hour… Read Full Review

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★★★★★

“Good good good”

Written on: 23/02/2017 by BrookeMyers (1 review written)

I like website page design coz it is clear .Ticket's price is reasonable. Good service of payment is good for our card safe. So I think I will buy ticket here next time… Read Full Review

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★★★★★

“Schedule change ”

Written on: 22/02/2017 by PeterWood1980 (1 review written)

Booked flights for Oct 2017 holiday through travel up. Received an email from janki to say flight times had been changed by the flight provider, and to get in touch to approve new flight times. Was a very easy and speedy process, good customer service. Received updated eticket promptly the next morning. First time booking with travel up, but so far so good… Read Full Review

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★★★★★

“very efficient!Thank you very much!I will book...”

Written on: 21/02/2017 by Hewittbo266 (1 review written)

very efficient!Thank you very much!I will book tickets on this web again next time. very efficient!Thank you very much!I will book tickets on this web again next time. very efficient!Thank you very much!I will book tickets on this web again next time… Read Full Review

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★★★★☆

“Major Scheduled change of flight”

Written on: 20/02/2017 by Germann439 (1 review written)

My original flight time was changed to 12 hours later. I was fortunately offered 2 dates that I could change to so I could have my pre booking forward connection flight. The only down side is I had to book to stay in the hotel overnight. The lady in the ticketing department was very helpful and sympathetic and helped me… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 20/02/2017 by TatianaDonovan269 (1 review written)

DO NOT USE THIS AGENT-Bought a return ticket £20 cheaper then British airways .....wanted to change my return flight date and was ask to pay extra £250 + the difference of price of the new ticket ( with British airway only £100 for change the date) NEVER USE THIS AGENT AGAIN… Read Full Review

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★★☆☆☆

“Poor ”

Written on: 16/02/2017 by Reed355 (1 review written)

The first agent I spoke to was rude and not helpful. She kept talking over me and constantly repeated herself. She did not seem to care nor wanted to help me with my issue. I then called again, I another agent was helpful and finally, I booked my tickets. Overall - There is room for a vast improvement on customer services and listening skills wouldn't go amiss… Read Full Review

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★★★★★

“Really Helpful Service”

Written on: 16/02/2017

TravelUp gave me a superb deal on flights, and their backup service regarding tickets was second to none. The member of staff who sorted out a flight change on my behalf was efficient, professional, friendly and patient. Will definitely use this fine company again!… Read Full Review

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★★★★★

“Changes to booking”

Written on: 16/02/2017 by McKinneysq180 (1 review written)

My flight times were changed and i needed an updated E-ticket, emailed customer service and he was very helpful and changed my ticket without any hassle… Read Full Review

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★★★★☆

“Fab Website”

Written on: 15/02/2017 by lbBenton158 (1 review written)

Easy to use and navigate, with high security. Would recommend to a friend… Read Full Review

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★★★★★

“Excellent service ”

Written on: 14/02/2017 by Terrokeefe (1 review written)

Very helpful providing clear explanation of the terms and conditions and quick notification of minor changes. Very pleased… Read Full Review

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★★★★★

“Nice and Easy”

Written on: 14/02/2017 by HazelPowell (1 review written)

Had no problems booking Through Travelup, it was quick and easy. My bank issued them with an authorization code and they quickly emailed me on how I can get the code from my bank. I emailed the code to them and they quickly responded and put my credit card payment through. So far so good =)… Read Full Review

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★★★★★

“Great customer service, very helpful”

Written on: 13/02/2017 by xmHancock231 (1 review written)

I have booked my flight online, however I made a mistake on one of the flight dates. When I tried to call Travel up they were very quick to pickup my call and the agent who answered my call was very helpful to change my flight details and went extra mile to check if this could be done without any charge. I was lucky as the ticket was not issued and he managed to do so. I thought he was extremely helpful and understood how to deal with the customer. I will definitely use this service again… Read Full Review

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