TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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★★★★★

“Quick service”

Written on: 24/03/2017 by Mariamd159 (1 review written)

Had fantastic quick customer service. Ticket issued fast after dealing with card issue… Read Full Review

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★★★★★

“Great personal service”

Written on: 22/03/2017 by saMontgomery234 (1 review written)

I phoned the agent for information before I booked my flights he was concise, polite and answered all my questions. When I had difficulties with my payment going through he was very helpful, he held the booking for me and once again talked me through the process. Brilliant service. I have no hesitation in recommending travel up to friends and family… Read Full Review

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★★★★★

“Great service ”

Written on: 20/03/2017 by Braylen415 (1 review written)

So happy with the customer service. Took her time to attend to my booking.even got a cheaper deal than I expected. Thank you very much… Read Full Review

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★★★☆☆

“Paying for a ticket internationally”

Written on: 19/03/2017 by 1968Sheridan (1 review written)

When I attempted to pay for my colleague's ticket, my payment was blocked, apparently because VISA thought someone might have stolen my card since I live in Canada and my colleague lives in the UK. That was understandable, but after spending three hours getting the matter cleared up (which included a personal trip to my bank), and VISA had approved the purchase, you then required that I obtain from VISA the approval number which had led to the resolution of the problem. To do so seemed to me… Read Full Review

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★★★★☆

“Friendly staff”

Written on: 19/03/2017 by Carley195 (1 review written)

straightforward booking. Had an issue with the transaction, friendly customer support helped to solve the problem… Read Full Review

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★★★★☆

“Easy Booking, Reachable”

Written on: 18/03/2017

Booking process was simple and approx £30 chepaer than booking direct with the airline. Follow up service was excellent. All itinery was clear and easy to double check. Additional card verification checks due to company policy were frustrating however the staff were very clear and helpful to resolve the issue… Read Full Review

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★★★★★

“quick and easy booking ”

Written on: 18/03/2017 by Nikof455 (1 review written)

I couldn't find any flights with the dates I wanted to travel on and if I ever found any on other website, they were all too expensive and the website werent user friendly. I found the ticket I wanted on Travel up with a very reasonable price and in a matter of a button click i reserved my ticket. I liked so much that for security reasons they send emails confirming the payment through a code sent to my bank so I had to contact my bank to verify the payment. Hopefully I'll travel safe and no… Read Full Review

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★★★★☆

“Friendly staff”

Written on: 16/03/2017 by Carley195 (1 review written)

straightforward booking. Had an issue with the transaction, friendly customer support helped to solve the problem… Read Full Review

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★★★★★

“Agent helped me in a bind with my visa and didnt...”

Written on: 13/03/2017 by Watsonlz70 (1 review written)

Agent helped me in a bind with my visa and didnt charge me the £30 pound cost of it either What a guy what a company… Read Full Review

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★★★★★

“very good confirmation and service in travelup...”

Written on: 11/03/2017 by Carleeu67 (1 review written)

very good confirmation and service in travelup website, tickets are very cheap… Read Full Review

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★☆☆☆☆

“worst travel agency experience”

Written on: 10/03/2017 by michael.jones (1 review written)

not informed about the my flights' cancellation. this cost me 200 pounds. the customer service did not reply to my emails and the complaint for refund. I am still chasing them, it's been a month but they are hiding… Read Full Review

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★★★☆☆

“Mixed Review On Purpose”

Written on: 09/03/2017 by edchristiner (1 review written)

After ordering plane tickets online, I was alerted that more information was needed from my banking company. After 2 calls to my bank, as well as Verified by Visa itself, each person confirmed that they were only able to give the merchant that information. I relayed this information to Travel UP, but was told that if I wanted to keep my ticket, I'd need to reply with the information within the next 2 hours. After 3 more calls to my bank and no avail, I contacted the accounts department… Read Full Review

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★★★★★

“Easy to use”

Written on: 05/03/2017 by JadaStephens100 (1 review written)

I found travelup easy to use and because I was using a foreign credit card, there was some extra verification required so I was impressed with their attention to security. Definitely the cheapest price for the same flight found on other websites. Would recommend… Read Full Review

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★★★★★

“Fantastic service”

Written on: 04/03/2017

Travel up have helped me so much, I was very nervous to book tickets on line but they have kept me informed of everything I need to do and have reported flight time changes immediately. The kind lady even rang me up to change my flight to a direct flight instead of a 5 hour wait half way!! Now that is fantastic service in my book. Would highly recommend Travel up xxx… Read Full Review

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★★★★★

“Very good experience”

Written on: 04/03/2017 by orGibbons99 (1 review written)

Excellent service and an overall very good customer-oriented company. I would definitely recommend it to a friend. Ms. Janki Kiri was very polite and helpful both via telephone and via e-mail. Well-done!… Read Full Review

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★★★★★

“Fantastic service”

Written on: 02/03/2017 by Lewis194 (1 review written)

I have been overwhelmed by the help Travel up have given me. I have never booked a holiday before and was very nervous because I have done this as a surprise for my husbands 50th birthday. They have answered all my questions and have kept me updated on any changes. I would highly recommend these wonderful people to anyone. The lady I have been dealing with even changed our flight so we didn't have a long change over as it was my husbands birthday!! Thank you so much xxx… Read Full Review

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★★★☆☆

“Problem with Authorisation Code”

Written on: 01/03/2017 by Andrea495 (1 review written)

I booked my tickets ,they took money from my credit card, I got my tickets but after that I got an email that they need my authorization Code or they have to cancel my tickets. I got all stressed because I thought it was a fake site and they just stole my money but after I called them I got peace. They were extra helpful and fast and the next day they responded my emails quickly and they fixed the problem and I got my tickets :-) I am happy and looking forward to my trip… Read Full Review

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★★★★☆

“Helpful when verified by visa messed up booking....”

Written on: 01/03/2017 by GabrielaWilson471 (1 review written)

Helpful when verified by visa messed up booking. Speedy in noticing problem. Worked to resolve it… Read Full Review

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★★★★★

“Really good, sorted all my issues and the duplicated...”

Written on: 01/03/2017 by Miltonu480 (1 review written)

Really good, sorted all my issues and the duplicated payment as making sure I had booked my flight, was polite and quick about it … Read Full Review

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★★★★★

“Best Value and Good Customer Service Support”

Written on: 01/03/2017 by AshlyForsyth1 (1 review written)

Best Value and Good Customer Service Support especially so when the Airline changed its flight schedule… Read Full Review

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