TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
79% of users recommend this
? Ask our helpful community of experts about this product or company
TravelUp www.travelup.co.uk - Ask a question now

Media Gallery for TravelUp www.travelup.co.uk

TravelUp www.travelup.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Couldn't Have Asked For More”

Written on: 07/09/2017 by 479McLean (1 review written)

I would like to leave some customer feedback with regards to my experience. The person I dealt with was very polite and couldn't have been more helpful with my situation. After needing to change a non-changeable ticket he did all he could and spoke with the airline several times before confirming that he had been able to make my required changes. Should he have not intervened I would have had to pay out another £7,000/£8,000 to make the changes myself. The person I dealt with was able to… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Biggest rip off merchants on the net”

Written on: 06/09/2017 by O'Haraqd121 (1 review written)

Watch out for hidden fees, there are charges that are not listed before when booking… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★★★★☆

“Got the booking sorted out eventually. The person I...”

Written on: 03/09/2017 by 153Benton (1 review written)

Got the booking sorted out eventually. The person I dealt with was very helpful… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★★★★★

“GREAT PRICE and. SERVICE”

Written on: 29/08/2017 by Hiteshp (1 review written)

Booked via net. Some issue at our end with CC payment Was called by agent and sorted swiftly Thanks… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★★★★★

“TRAVEL MADE EASY”

Written on: 26/08/2017 by JayleeSchmitt348 (1 review written)

This morning I managed to actually speak to someone who was patient, helpful and courteous. The person I dealt with was a brilliant rep for this company. No request was too much bother and he did his level best to get me a great deal to fly home to Australia. Because he was so efficient, I upsold to business class. Huge thanks to the person I dealt with and Travel Up… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Service was terrible. I've contacted customer service...”

Written on: 23/08/2017

Service was terrible. I've contacted customer service and had to stay in a queue for over an hour. I was then promised that I'd receive my booking confirmation and e-ticket, after 4 emails and over 12 hours of waiting I still haven't. Worst service ever… Read Full Review

Get Great Holidays Deals From Expedia

Rh83's Comment

Written on: 18/09/2017

Hi I confirm this is not an isolated case.
This site will take your money to book a flight. But if you need any assistance or change to your booking trouble starts.
7 days after my cancellation request on a trip, 5emails and 8 phone calls, I am still awaiting feedback. I never got anyone on the phone and only got an answer on email once every 2 emails. Answers are always poorly drafted and do not address the request.
The customer service lines always lead to voicemail. There seems to be No one in the offices, but then you will get random email at 9PM .

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Was good. They were kind and gave a clear information....”

Written on: 23/08/2017 by McGinnis1976 (1 review written)

Was good. They were kind and gave a clear information. Also the saftey issue were ok… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★★★★★

“Top class service”

Written on: 21/08/2017 by Stanskisat (1 review written)

We had a last minute delay to our flight which would have made us miss our connecting flight and have a 24 hour wait for the only next day flight. I phoned TravelUp and they sorted out another flight with minutes left to boarding and connecting to an alternative flight at a different airport. We arrived in Japan only 1 hour late to our original due time. Can't thank the person I dealt with enough for his exceptional effort and service. … Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★★★★★

“The best”

Written on: 19/08/2017 by PalomaFox1966 (1 review written)

Thank for your fast reply… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★★★★★

“Very helpful company ”

Written on: 18/08/2017 by O'Gradysn202 (1 review written)

Quick and easy to use.there was issue with my card and guys help9to sort it out easily… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★★★★★

“Very helpful company ”

Written on: 18/08/2017 by O'Gradysn202 (1 review written)

Quick and easy to use.there was issue with my card and guys help9to sort it out easily… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★★★★☆

“Cheapest and very easy to book”

Written on: 18/08/2017 by PrestonShoemaker (1 review written)

The cheapest prices I could find, the website was very easy to use. The Booking was also very smooth and communication was good. I will be flying a few times over the next 2 years and 100% will use this site again. I will also definitely recommend TravelUp to everyone I know… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★★★★☆

“Everything worked really well with tickets booking...”

Written on: 17/08/2017 by AlexisLancaster (1 review written)

Everything worked really well with tickets booking despite many negative reviews… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★★★★☆

“Clear and simple”

Written on: 15/08/2017 by Ruizvr291 (1 review written)

The agent was very clear as to what was needed. The reply to my email was quick. It was an efficient exchange… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do Not Use”

Written on: 15/08/2017 by Bell199 (2 reviews written)

Do not book with this company as they will rip you off should you need to make any changes to your flight details, company want to charge me an extra £800 to change the dates of my flight from December 2017 to March 2018. Totally unreasonable charges as airline has confirmed they charge £150 pp to change flight but Travel Up stated airline charge £275 pp ??? where does the difference go !!!! BOOKING NO: TU898186 RESERVATION NO: U4UKJ2 WOULD NOT RECOMMEND THIS COMPANY TO ANYONE, SAVE YOUR… Read Full Review

Get Great Holidays Deals From Expedia

Rh83's Response to Bell199's Review

Written on: 18/09/2017

Hi Bell,

I confirm I had the same experience, TravelUP has been trying to 'cash in' from a travel change. And if only they could give you a quick and straight answer.
This online agent has rogue behaviours and rips its clients off whenever it can.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“best price on my S.America flights, responsive and helpful”

Written on: 15/08/2017 by geoffhulme (1 review written)

my first time using Travelup and I found them responsive and helpful, all with the lowest price so I will definitely use them again. UK company (Aldermaston) which is good to know. I usually find that the price increases when following the skyscanner link, but not with Travelup, what skyscanner showed is what I paid. Very pleased… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★★★★☆

“a good end to a stressful booking process ”

Written on: 15/08/2017 by Meyer1992 (1 review written)

I had to book an urgent flight to a funeral in the IS. I was directed to Travelip by skyscanner but it took 11 hours and several phone calls to receive my tickets . This was very stressful at an a difficult time but a staff member took responsibility for my case and was instrumental in getting my E ticket to me. He was very helpful and courteous and the star rating I have given is for him personally rather than the company… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★★★★★

“The service was good and clear and the prices were...”

Written on: 15/08/2017 by Cheyanne115 (1 review written)

The service was good and clear and the prices were respected. The customer service support for online booking worked really well… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“horrible experience ”

Written on: 13/08/2017 by kj1510 (1 review written)

very poor customer service. had been trying to book business place since 2 weeks, but could not. my account could not be created and that too no help provided. i had to settle with economy place as business was full. on top they dared to say that my transaction was fraudulent . first n last time , i am using the pathetic service . kindly avoid if you dont want your precious time to be wasted . better check with other flight companies where they dont charge for credit card… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Incompetent”

Written on: 13/08/2017 by Parrishcp37 (1 review written)

I have had nothing but problems with my latest journey from Glasgow to America, and believe me I have made this journey dozens of times before. It has been my first and last holiday booking through Travel UP. The times have been changed (par for the course), the flights have been cancelled, there have been no seat assignments for my the check in procedure has been impossible with the two "sister" airlines each telling me I have to check in with the other and neither allowing an online check in… Read Full Review

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
overview
Great Deals on Expedia