Crystal Umbrella, www.crystalumbrella.com

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★★★☆☆
2.6
44.0% of users recommend this
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“Crystal Umbrella. I'm new to contracting but was...”

★★★★☆

written by on 23/01/2009

Crystal Umbrella. I'm new to contracting but was recommeded to try these guys.. Staff are really helpful and certainly know their stuff! I like their website, very professional and shows that they must be quite an established firm. Closed at weekends

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“Crystal Umbrella has excellent Customer service, Very...”

★★★★★

written by wicked1978 on 22/01/2009

Crystal Umbrella has excellent Customer service, Very fast payments as process before cleared funds received from agency. Always helpful and informative. Staff are very friendly. Crystal Umbrella are a good honest company, not all companies are like that! Been with Crystal Umbrella for just under 2 years and have had no real problems with them. They offer a fast very cost effective service which is better than a lot of the competition and I have used a lot of em. My PA is a darling, always helps and does her best to keep me paid ontime. More often than not its my agency that mess up on my invoice but Crystal Umbrella always try and sort it as quickly as they can. I also have a pension with Crystal and the financial advice side of what they offer is fantastic. I have since moved my mortgage and health and life insurance over to their provider as the advice was free and to be quite honest better than my own banks recommendations. They helped when my so called bank couldn't!

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“I have used Crystal Umbrella for over 12 months now...”

★★★★★

written by Maloty on 22/01/2009

I have used Crystal Umbrella for over 12 months now and they had a few problems a while ago when they had a new system installed but now their service is second to none and my PA will do anything she can to help.

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“I was with them for just over a year, during which...”

☆☆☆☆☆

written by rztaylor on 29/10/2008

I was with them for just over a year, during which time they failed to pay one of my payments. It was only when I raised the issue that they realized that they'd failed to pay me over £1000. In addition, although they deducted the tax at source, they didn't send it to HMRC until after the years deadline - causing me to pay over £700 in interest (and again, I had to contact them to find out why HMRC were charging me interest). They still haven't refunded the interest payments. Finally, to add insult to injury, now that I have left them they are failing to provide the information I need to complete my tax return for the period when they administered my accounts.

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“Reliable payments, personal rep ”

★★★★☆

written by divinitymedia on 11/06/2008

Reliable payments, personal rep
I've just come out of my working contract with crystal umbrella. I'd totally recommend them to any IT contractors. Top Notch service so thanks guys!

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“Crystal Umbrella used to be called nolongerlimited who...”

★★★★★

written by James Hatfield on 28/04/2008

Crystal Umbrella used to be called nolongerlimited who I've always used to process my payments.. I was a little surprised when they rebranded but the service they are giving seems to be going from strength to strength.

The experience of working with you folks has been a true eye opener. The advice, support and overall professionalism of the whole service is something to be admired. I have already recommended colleagues, friends and businesses to engage with using you folks.. Keep up the good work!

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“I left them. ”

☆☆☆☆☆

written by FFan on 16/04/2008

I left them.
Asked for a p45 to be sent out. I got sent a comment card asking for details about who I was using next, where Id go, why I was leaving. The usual nonsense.
BUT they refused to send my p45 until I completed all this stuff as far as I am concerned.
My emails started bouncing back and my emails go unanswered, so I guess Im still registered with them despite my repeated requests to leave.

Very uncommunicative when you need something doing.
Still haven't received my P45.

I do not recommend Crystal Umbrella.

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Labtec1's Response to FFan's Review

Written on: 07/05/2008

I've never had an issue getting through to Crystal Umbrella.. they are closed at the weekend but I've always had a response almost immediately from them...

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