Had previous problems with them, I thought they would have changed by now, even worse, you must record there calls, but better don’t use E-on. to much to list for E-on complaints BEWARE !,!,!,!,!,!,! STAY AWAY

I chose e.on cause it was a nice deal of £73 a month for dual fuel energy. I could understand if the bill had gone up by another £10-£20 even if i had used extra energy, but getting billed more than twice the amount i’m paying? (£162 per month to be exact) which they said it is an estimated. Gave them the readings and was on £135CR, 9 days later gave another reading and this time i owe them £2.62. I mean how??? I dont what kind of system they use to monitor but i think they treating everyone badly. Also read the some of the reviews online, not one of them were positive, all very poor reviews. If anyone is thinking of choosing e.on i suggest don’t. Really bad experience with this one. Never coming back to e.on.

I have returned to Eon (was with them for 6 years) after a couple of years with a `Green Energy Supplier`. I left them as they stopped paper bills. My switch 4 months ago went with no hitches. The website is superb - allowing you to change DD amount - pay lump sums AND change to the latest cheapest deal that is available - without exit fees. I am paying about the same on a 1 year fix as most of the compare site prices (which are usually small suppliers who ask you to pay up front AND keep your balance in credit). Also they were quick with an email about adding my wife's name. With 5 million customers I suppose there would be some problems with some accounts, but the years i have been with them i couldn't fault them at all.

‪Bulb.co.uk/refer/matthew9969‬ use my link and get £50 free when you sign up plus save lots compared to the big six They answer your calls straight away and they are 100% green energy and they come out as one of the cheapest. They pay any early exit fees aswell.

We as a family were shocked to discover the ammount our late Mum was paying through Direct Debit to this company for electricity...the bill was settled after the probate...nine months later her house which had been empty throughout this time was sold...the final bill for electricity that had not been used came to £223.00...shocking....throughout this time they badgered the executor of the will each month pressing to carry on paying the Direct Debit which would have amounted to around £800, they then transferred the matter over to their Solicitor who also made regular contact on payment unlike the Water Board who were marvellous and no final bill

I mistakenly decided to change gas and electricity supplier based on price alone. How daft I was! After receiving ther usual welcome e-mails they asked for my meter readings prior to the change. I submitted these. Sadly, it would seem these readings have not registered and are not available when I log into my account. All I get is a message asking for my meter readings which I have repeatedly tried to submit. The gas reading was o.k. but their system would not accept the elect. reading. Now after contcting them and giving my elect. reading over the phone, the gas reading has disappeared. As for contacting them, it would appear that their preferred method it either through messages online or throught the website. Phone numbers are hidden and when you find the CS number be prepaed for at least a 30 min wait to not be answered. The online chat is never avaialable. I sent message via the website, 5 days later I'm still waiting for the courtesy of a reply. I eventually made contact by raising a complaint which shouldn't be necessary. My advice - totally avoid E-on if you want good customer service. I am seriously considering changing supplier after only 4 days with them. Unfortunately this will mean paying a £60 exit fee, for a 12 month fixed rate, which I think could be well worth it.

When we moved house about a year ago E.on Energy was the residing supplier at the time, shortly after we moved in we changed to N Power. A year down the line we have just been landed with the final bill for a period of 22 days of electricity and a few more on the gas. Guess what, the rate for that period came to, £333; this was summer time guys!!!! What do they think they are doing, what do they think I am, a millionaire or something? Customer service is very poor with E.on Energy, we had nothing but trouble from start to finish. I certainly wouldn't be recommending them to anybody else. We are now using a prepaid smart meter and it is certainly the way forward as you can at least manage the finance and you don't have to worry about meter readings, they are collected electronically over wireless. (Only 1 or 2 companies are offering prepaid smart meters currently, 1 are using 1 of them, a company called Utilita) If you are looking for customer service par excellence then I suggest you look elsewhere.

Seems they like to break in when your not there to do they're so called meter check, never go with them

I have been on hold twice for over 15 minutes to move house - I have not got an Eon account and need to check what is happening about previous home-owners. It is terrible customer service. Even if the care team personally were wonderful I would never use this firm. It is costing me money just trying to speak to a human being.

Impossible to get hold of. Endless hours on hold and anytime of the day. Switched from this supplier as soon as I could and was happy to see the end of them.

I have just brought a new home and the previous owner was set up with Eon. I visited their webisite, typed the address and Eon highlighted the preious owner was a customer. I spoke to the Online CHAT service and had written communication with the person I dealt with. He took some deatils, issued me a letter and also a confirmation email for me to check their rates and services so I can now choose the plan for me. All done within 10 minutes from log-on to good-bye.

Website is useless, wouldn't recognise my customer account number, wouldn't allow me to pay my bill. Customer 'service' by telephone is likewise useless, you'll be kept hanging on the phone endlessly, when you finally get through staff are dismissive and impolite. They need to seriously get their act together, in this day and age in a competitive, incompetence is unacceptable.

I am in the process of switching from Scottish Power to E.on via USwitch. The process should be seamless, but I have found it to be far from that. As of 13 June 2017 I am still unable to verify my exact closing / opening balances with the two respective companies. I have contacted E.on on several occasions to verify opening metre readings etc, and to set up my on-line account, but owing to them not supplying me with an account number and their online system being down (13 June 2017) and predicted to be down for 24 hours, I am still unable to set up an online account to submit and verify metre readings. I have used their on-line chat service (disconnected twice halfway through conversations) and waited fro an eternity on their telephone system. So far so bad with this company. I have been asked to wait a further 24 hours to see if I can set up my account on-line, the explanation given being that 'ALL' companies have website issues with their systems going down. I am regretting my decision to move from what was an acceptable, but somewhat expensive supplier to a cheaper, but very poor quality supplier. It is always recommended that people re-evaluate and switch suppliers regularly, but I get the feeling energy companies still try to make this process difficult to discourage people seeking cheaper tariffs.

Avoid them, they will do nothing but cause you stress thro their incompetence and once your signed up they can caus you years worth of problems with their childish approach to your credit file. They have over five years caused me endless sleepless nights and almost lost me a half a million pound property deal. Eventually I contacted their CEO when I explained that 4years of ongoing incompetence and a number of close shaves £37 compensation was not acceptable and refused to be bullied they again blacklisted my credit. But I'm not being bullied by theses incompetents and am taking them to regulators I am in the process of setting up a dedicated website to destroy this company so no one has to go thro my horrendous experiences

I have been with eon for many years and have had zero problems. Sometimes have had to wait a couple of minutes to get through on the phone but probably shorter than many call centres. Received a letter re changing my gas meter, rang the number given, phone answered straight away, very personable lady made an appointment at my convenience and explained about the option of having smart meters installed and was up front about them possibly not working if I wanted to change supplier. Engineer arrived early and was very polite and carried out the work quickly and efficiently with no problems. Very impressed

In 2014, I found I was approx. 1400 pounds in credit as result of e-on failure to adjust, my direct debit. I asked for 800 pounds immediate refund. After much argument, I was eventually informed that e-on computer had failed to register the night time readings on my single economy 7 meter which had 2 EMPAN numbers (for which I was being charged 2 monthly standing charges) and I had not been charged for the night readings for 2 years. E-on refused to honour their commitment under the power suppliers "code of conduct" which states as a result of their error, they are not entitled to claim for charges dating back more then 1 year. E-on refused on the basis that this only applies for accounts in arrears and not to those in credit. I complained to the ombudsman who, although supposed to be independent, receive their funds for the power companies they are supposed to be investigating and they found in favour of e-on. E-on informed me that my meter was out of date but they did not have stocks of economy 7 meters, so I was persuaded to change to economy 10 meter. I tried to change my supplier to Ovo-energy, but e-on blocked the change. I recently received a huge bill from e-on, which is about 3 times my usual amount and was told the it occurred as they had failed to bill me for nearly 2 years. I complained and they conceded not to charge me dating back more that 1 year. Nevertheless, my bill is still at least twice my usual amount. I am now, again, in the process of changing to Ovo back to economy 7 smart meter. I wait to see the obstructions put up be e-on.