In-toto Kitchens www.intoto.co.uk

In-toto Kitchens www.intoto.co.uk
★★★★☆
4.0
73.0% of users recommend this
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“WOW If you want a quality product, first class service...”

★★★★★

written by on 19/02/2011

WOW If you want a quality product, first class service and expert design then I cannot reccommend anyone better than the guys at Intoto in Redbrick Ill Batley. They took us through every step without pressure at all. You will not be disappointed!!
We loved the design they really listened to our requirements. The installation was very professional and well organised and they took care of everything, even the decorating!

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“Poor value for money. No 3D computer picture before...”

★☆☆☆☆

written by mountain hare on 06/02/2011

Poor value for money. No 3D computer picture before purchasing. Insufficient advice. Very shallow drawers with wasted space beneath. The undercupboard trims protrude above the hob presenting a fire risk. Doors open the wrong way with handles in the wrong place. What do I like? - the Franke sink and taps. I would have liked to have known the depth of the cupboards before purchasing, this measurement was not shown on the plan. Purchased from the Worcester branch.

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“Dealt with John at Intoto in Halifax - really nice and...”

★★★★☆

written by on 25/01/2011

Dealt with John at Intoto in Halifax - really nice and straight up bloke. Not high pressure like others we had visited. Installation went great and no complaints on the quality. I suppose they are more expensive than some places but I think a good kitchen is worth a few extra quid spent on it.

Can thoroughly recommend them!

Jay

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“Huge mistake buying a kitchen from this lot. Several...”

★★☆☆☆

written by on 17/01/2011

Huge mistake buying a kitchen from this lot. Several faults with the delivery. Kitchens are very mediocre. Only 4 months after installation things are starting to go wrong. Plinths keep falling off, doors keep needing adjustments, one door has already been replaced. Cant see how this kitchen will last 10 years.

I had been assured a good German made kitchen. This kitchen is Wickes quality for 3-4 times the price.

Appliance 'offers' are a scam. Retailer said they would allow us to supply our own but charge to fit them. Was almost arm twisted into buying from them.

Monahan's Comment

Written on: 10/03/2011

I would be interested to know which store this was, as I know that most of the Intoto stores would not have a problem with a customer buying their own appliances. The offers are not scams, but generally good value, especially those offered by NEFF,

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Watts77's Comment

Written on: 12/01/2012

I agree with Monahans response, please name the store as I would regard Intoto to be a very good company and the quality is good!

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“We used Intoto in St Albans and I would not recommend...”

★★☆☆☆

written by on 04/01/2011

We used Intoto in St Albans and I would not recommend them. Initially when in the planning phase everything was great but once they got the money and things started to go wrong they did not want to know. Our phone calls and e-mails are not returned and we have spent our time chasing them only to receive dismissive responses. We used our own fitter but asked Intoto to organise the worktops which proved to be a nightmare and we are still waiting on the glass splash back. The kitchen was delivered in September and we are still waiting on items from Intoto. For the money that we spent on our kitchen their service is the appalling.

Guest's Comment

Written on: 11/07/2012

The In-toto St Albans franchise changed hands in October 2011 and the new owners have completed a number of kitchen installation and customer service issues left over by the previous owners.

We are sorry to read of this persons problems and assure them that if they have any future service issues to feel free to contact us and we ill endever to resolve.

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“We used Intoto (Loughton branch). Dev and Alpa who run...”

★★★★★

written by on 03/01/2011

We used Intoto (Loughton branch). Dev and Alpa who run the business were a delight to work with and very professional. They spent a lot of time making sure we got the right design for our kitchen and made the right choices of finishes and details. Everything turned up on time and installation by their in house team was excellent and we are delighted with the finished product. They were particularly good at co-ordinationg with our builders who were carrying out works ahead of the installation to make sure everything was as they needed it to be. Highly recommended.

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“In 2006 we bought an Intoto Kitchen in Teddington and...”

★☆☆☆☆

written by on 17/12/2010

In 2006 we bought an Intoto Kitchen in Teddington and were very happy with our experience. From sales pitch, to product designed and installation we were very happy. Having recently moved house we decided to go with Intoto again but this time using a different branch (Guildford) - how shambolic! The proprietor consistently failed to return phone calls, when we did speak to him he would promise to call back within hours with answers to specific questions, and NEVER did. Whilst his manner was (mostly) polite his customer service was appauling.

The kitchen has been part installed (six weeks late) but with many items missing or faulty. We are now very close to Christmas (which we are hosting)without worktops and several other critcial items. When trying to withold part-payment to reflect our concerns, the proprietor blackmailed us by saying that if we didn't pay he would cancel the granite worktop order so we wouldn't have a kitchen for Christmas. You can't trust people like this. AVOID AT ALL COSTS!

Sisgb's Comment

Written on: 14/04/2012

Damn! I wish I'd seen this before I'd contracted with INTOTO GUILDFORD. I've had to resort to recording everything the proprietor says, because he ALWAYS denies saying it later.

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“ Our In toto Kitchen was fitted just about 5 years...”

★★☆☆☆

written by on 15/12/2010

Our In toto Kitchen was fitted just about 5 years ago. The quality of the units is fantastic , they are still as good as new, BUT!!! the quality of workmanship is apalling. We have been beset by minor plumbing and electrical problems ever since. The first problem arose on installation when only half kitchen was fitted due to"delivery " problems i.e. the order not being placed or checked correctly. The manager at the time was aggressive and unhelpful!! Can't stop to write more as we have currently yet another leak!!!
My advice is to use another company for your dream kitchen!!

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“Stunning kitchen! ”

★★★★★

written by on 27/10/2010

Stunning kitchen!

I've done a fair amount of DIY, and had previous bathrooms/kitchens fitted by some of the other large national chains. In-ToTo blows them all away. The design team is low pressure (even talking us down from some unnecessarily expensive appliances), and has lots of clever storage ideas for small kitchens.

The quality of the product is what you'd expect from high-end German kitchens, and the installation team did a fantastic job. They've been a pleasure to work with, and I'd recommend them to anyone thinking about a new kitchen.

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“We are extremely delighted with our experience with...”

★★★★☆

written by on 06/10/2010

We are extremely delighted with our experience with Intoto.

Professional and friendly service from the first time we walked into our local store in North Finchley. Cleo is extremely knowledgeable and all our requirements where met. Nothing was too much trouble. We love our new kitchen and couldn't have asked for more.

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“We purchased a kitchen worth over £20k from Intoto....”

★☆☆☆☆

written by on 24/07/2010

We purchased a kitchen worth over £20k from Intoto. Cannot fault the staff at the dealership for not trying, but the quality of the product is quite simply awful. Components provide poor color matching and after several conversations, it was a take it leave it situation. Very dissapointing.

A couple of months on and having spoken to friends, family and 'people in the know' the reality of our purchase has dawned on us. This is really a very mediocre product backed up by slick marketing.

Cannot recommend this kitchen company to anyone.

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“I had a kitchen fitted october 2006, finished august...”

★☆☆☆☆

written by sanlans on 18/06/2010

I had a kitchen fitted october 2006, finished august 2007. First of all the kitchen was delivered half the colour requested and half a different colour.
This was eventually sorted out but the shutter unit arrived the wrong colour. meanwhilst the kitchen fitters continued with fitting what they had and told me that the doors could be replaced later. The extractor hood was fitted so that I couldn't open a wall cupboard, the unit underneath had handles fitted that stopped me being able to open a corner unit, doors were fitted onto a cupboard at the wrong height, (a fitter from another in toto completed that). The kitchen eventually was finished after nearly a year. Never have I dealt with such amateurs.

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“We had a kitchen designed and installed by Intoto...”

★★★★★

written by on 21/04/2010

We had a kitchen designed and installed by Intoto Northampton. We found them to be extremely helpful and profesional. We are realy pleased with the end result and would definately recommend them.

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“After searching various companies we purchased our...”

★★★★★

written by on 16/03/2010

After searching various companies we purchased our kitchen from Intoto Amersham, so glad we did excellent service from start to finish.

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“Absolutely superb service from the first time we...”

★★★★★

written by on 27/07/2009

Absolutely superb service from the first time we walked into our local In-toto Kitchens store in Milton Keynes. Non-pushy sales experience, very professional, friendly and knowledgeable staff, value for money,competent fitting team. Will definitely recommend and use them again.

We are delighted with the kitchen!!!

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“We are delighted with our experience with Intoto. ”

★★★★★

written by on 26/07/2009

We are delighted with our experience with Intoto.

Professional and friendly service from the first time we walked into our local store in Milton Keynes. Very knowledgeable staff. Every request was accomodated and nothing was too much trouble. We love our new kitchen and couldn't have asked for more.

Intoto managed the entire project and kept us informed at all stages of the 3 week project, no doubt helped by skilled and competent tradesmen.

We cant recommend Intoto enough.

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“In-toto Kitchens were the only shop where they seemed...”

★★★★★

written by on 12/06/2009

In-toto Kitchens were the only shop where they seemed to listen to me and the design and end product met all my expectations.
I had three designs by other companies and none offered the same quality or service

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“Good quality German kitchens at a good price. ...”

★★★★★

written by davies100 on 31/01/2009

Good quality German kitchens at a good price. Excelent company to deal with, and a very helpful and fantastic designer.. Ive had 3 fitted kitchens in the past but none of them come close to In-toto's design and service levels

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“My kitchen was fitted in 2006 by In-toto Kitchens and...”

★★★★☆

written by Nooshi2shoes on 08/09/2008

My kitchen was fitted in 2006 by In-toto Kitchens and it looks a good as the day it was fitted. I would consider using the same manufacturer again but would be more insistent on my requirements.
The retailer I purchased the kitchen from was very helpful but I think design wise he could be better.

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“In-toto Kitchens came to fit my kitchen on 28th May...”

☆☆☆☆☆

written by on 10/07/2008

In-toto Kitchens came to fit my kitchen on 28th May 2008 and they have still not managed to get it finished - it is now the 9th July!

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Asked by Yorkshire_man on 11th June 2016 Report this content
Who makes Intoto kitchen units? Where are they made? What are the carcasses and door/draw fronts made of? What is the life expectancy?

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Asked by firebolt47 on 27th July 2015 Report this content
We are about to order a kitchen from the Leamington branch - anyone have any experiences to share?

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Answers (2)
Report this content Forza Written on: 27/07/2015
Hi there. I have no experience with the Leamington branch but was asked to reply to your question. My kitchen makeover was very good from planning stage to the finished item . The kitchen fitter, especially, was absolutely brilliant. Quality of the units and equipment was very high. However( and this is most important) - when I required rectification work( which I expected to pay for as it was a few years after fitting) I was treated as if I didn't exist. Not only did it take weeks to respond to my request, they then just totally ignored me. It took several e- mails to their head office for a reply. Even then they weren't interested in the work. I hope this helps you
Report this content the2ofus Written on: 10/08/2015
We used InToto Horsham and they were great. We are talking about different branches here, but our impression is that all of Intoto UK is good. A new kitchen will always have some small issues to resolve, however, InToto will deal with those that may arise keeping disruption and grief to a minimum.
Asked by keanster2 on 5th February 2014 Report this content
No reviews on In-toto Birmingham. Anyone used them before and willing to share their experience? 

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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

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Answers (1)
Report this content ClaireYork Written on: 06/02/2014
We got our kitchen using In-toto newcastle and they were amazing. High quality and so helpful, wouldn't go anywhere else
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