In-toto Kitchens Reviews - www.intoto.co.uk

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★★★★★

“Would recommend Intoto Dulwich”

Written on: 15/04/2012 by Miriam71 (1 review written)

I found the staff to be  professional and speedy in their actions and responses.  I had my own builder on site and so this delayed the whole progress of fitting the kitchen. However, Intoto were always happy to come round and talk to my builder- constantly checking the progress and addressing any difficulties.  I realise the more the work is subcontracted the more difficulties that are likely to arise. fortunately, Intoto had their own fitters.  … Read Full Review

In-Toto's Response to Miriam71's Review

Written on: 16/04/2012

Dear Customer

Thank you very much for your excellent feedback on In-toto Dulwich.
We are pleased to hear that you are satisfied with our team and the service provided and hope you enjoy your new kitchen!

Best Regards
Nadine Henrich
PA/ Marketing Administrator
ALNO UK Ltd

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★☆☆☆☆

“In-toto Cheam a "Kitchen Nightmare"”

Written on: 11/03/2012 by Roger47 (1 review written)

In-toto started work on our kitchen on 7th Nov 2011 and it is still not finished March 2012. (monies Paid In-toto to date £50K+) Computer generated design that did not work in reality. What is most worrying is the work you can not see. Electrics and plumbing electrical shorting and water leaks, both we have already experienced!!! Examples Splashback (paid approx £1200) In-toto measured incorrectly (Short in length)- In-toto first suggested adding pieces, not acceptable. Then In-toto said… Read Full Review

In-Toto's Response to Roger47's Review

Written on: 15/03/2012

Dear Customer

We are sorry to hear that you are experiencing difficulties with In-toto Kitchens. We can assure you that we take all comments very seriously and are looking into this matter.

Best Regards

Nadine Henrich
Marketing Administrator
In-toto Kitchens
ALNO UK Ltd.

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In-Toto's Response to Roger47's Review

Written on: 12/07/2012

Dear Customer "Sanlan"

We are sorry to hear that you experienced difficulties with In-toto Kitchens in the past.
Alno were aware of some issues concerning St Albans.
The Showroom is now managed by a new franchisee , who is committed to a high level of service.

Best Regards
Nadine Henrich
Marketing Administrator
In-toto Kitchens
ALNO UK Ltd

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Sanlan's Response to Roger47's Review

Written on: 06/07/2012

if you think Cheam is bad, try St Albans. From start to finish it was 10 months. The kitchen design software must have been designed by a 2 yr old as I was not able to open several cupboards initially and they seemed amazed that I thought it unacceptable. The only god-send was a fitter sent from a London shop who was very professional and sorted everything out. Regarding the quality of my German made kitchen- (one roller unit fell to pieces after three years) -BUY British. I have had 4 british kichens without problem, this is just expensive tat

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Sisgb's Response to Roger47's Review

Written on: 08/04/2012

Serve a court summons on them. Although Intoto Guildford are still fitting my kitchen four and a half months later, the service of court papers didn't half get them back round here pronto.

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Sisgb's Response to Roger47's Review

Written on: 07/04/2012

Perhaps the Cheam and Guildford franchises are owned buy the same person......

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★★★☆☆

“Ask what happens after the Guarantee runs out...”

Written on: 26/02/2012

In Toto Ipswich (Sproughten) fitted a new £15k kitchen for us three years ago. We've recently had a hinge fail on the built-in fridge that was installed. We've has some cuboard door stops fail. We realise that the guarantee has expired but the complete disinterest - both by phone and letter - from In Toto has surprised us. Apparently it's entirely our problem, we have to contact the manufacturers ousrelves, but the parts and fit them. We would have been quite happy to pay them for fixing the… Read Full Review

Sisgb's Comment

Written on: 29/02/2012

No surprises here- at least you've got as far as three years. they have still not completed mine three months after starting and promising completion before Xmas. I've had to serve Court papers on them all to get this far.

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In-Toto's Comment

Written on: 06/03/2012

Dear Customer,

In-toto take very seriously it's commitment to providing excellent customer care and are disappointed to here that you are not entirely satisfied with your dealings with Intoto Ipswich. We have investigated your grievance and understand that you have been given the Customer Care number for Neff appliances. In our experience issues are resolved quickly with a phone call directly with the service engineers to arrange to make a convenient visit to your home. New soft closure mechanisms have been ordered and will be posted directly from Germany to your home. If you are unable to install these then please do make contact with our Head office so that alternative arrangements can be made. We do hope that this will bring your issues to a satisfactory solution

Kind Regards

Nadine Henrich
PA / Marketing Administrator
ALNO UK Ltd

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★★★★★

“intointo kitchen Guildord”

Written on: 20/01/2012 by jacjac80 (1 review written)

I would like to say what a great job intoto Guildford did for me, when they did my kitchen; it was a great planning service, friendly staff and quick service. They came up to solutions to my issues and were really kind. The fitters were on time and cleared up after themselves, I would recommend them time and time again… Read Full Review

In-Toto's Response to jacjac80's Review

Written on: 23/01/2012

Dear Customer

Thank you for your feedback on our In-toto store in Guildford.
We are pleased to hear that you are satisfied with our service and hope you enjoy your new kitchen!

Kind Regards

Nadine Henrich
Marketing Administrator
In-toto Kitchens
ALNO UK Ltd.

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Sisgb's Response to jacjac80's Review

Written on: 26/01/2012

You must have had a very different team to mine. Six weeks after starting mine, it is still a shambles.

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★☆☆☆☆

“Thinking of buying a kitchen from INTOTO? DONT ”

Written on: 22/12/2011 by sisgb (2 reviews written)

Thinking of Intoto for your new kitchen? Let me tell you my experience with them. My kitchen is not overly large, and the designer, and showroom owner/manager both visited and agreed it would be a week (5 working day) long job. To be on the safe side they started the previous Wednesday, thus ostensibly giving them 8 working days. They sent a single self employed fitter to undertake what was clearly a two man job due to the unwieldiness of the full height cupboards which needed cutting down to… Read Full Review

In-Toto's Response to sisgb's Review

Written on: 11/01/2012

Dear Customer
We are sorry to hear that you are experiencing difficulties with Intoto Kitchens. We can assure you that we take all comments very seriously and are looking into this matter.

Best Regards

Nadine Henrich
Marketing Administrator
In-toto Kitchens
ALNO UK Ltd.

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Sisgb's Response to sisgb's Review

Written on: 14/04/2012

CAVEAT EMPTORS!

In their defence to the Court INTOTO rely upon the small print which states that"Time is not of the essence in this contract" They claim that
this means that they can complete it as and when they please.

BUYERS BEWARE!!

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Sisgb's Response to sisgb's Review

Written on: 14/04/2012

and today, four months after commencement the INTOTO fitter has handed me some electrical outlet sockets, IN CASE I WANT TO FIT THEM MYSELF.

I've heard of DIY but this is a whole new level.

Run a mile before engaging this shambolic outfit.

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Sisgb's Response to sisgb's Review

Written on: 07/04/2012

And another public holiday , Easter 2012comes, and goes, and STILL INTOT have not completed this extremely large 2.5 metres square kitchen which was promised completion prior to XMAS 2011.

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Sisgb's Response to sisgb's Review

Written on: 18/01/2012

...and here we are a month later, still unfinished, doors without units, stopcock exposed, cooker hood not working etc etc. INTOTO head office have indeed been in touch. Their suggestion,in order to settle this speedily is that I should accept a lesser specification than that originally ordered. Needless to say, no offer of a reduction inthe cost to reflect this.

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Sisgb's Response to sisgb's Review

Written on: 12/01/2012

To "Guest"

Yes, I am sorry about not identifying the store. Other store's reviews appear to be much more complimentary.

The store in question is the GUILDFORD one. However, I was obviously induced by the Intoto brand, so they have some responsibility to help address the issues. I am pleased to say that they have become involved to try and resolve the problems, which one full month later, are still ongoing.

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Guest's Response to sisgb's Review

Written on: 12/01/2012

please make clear the store location. Intoto showrooms are owned by individuals with a franchise agreement with the manufacturer. Intoto northampton for example is owned by steve and ellen who provide a first class service

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★★★★★

“We would like to thank Richard at Intoto Wokingham and...”

Written on: 18/04/2011 by middle68 (1 review written)

We would like to thank Richard at Intoto Wokingham and the rest of his team for providing us with an excellent kitchen that has exceeded our original expectations. Minor problems that are inevitable in such projects were handled efficiently and without fuss. From the initial consultation , design process and eventual installation of our new kitchen we have been very impressed with the professionalism and attention to detail from everyone involved at Intoto Wokingham.

We shall enjoy our kitchen… Read Full Review

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★★★★★

“very good service from start to finish, great kitchen...”

Written on: 18/04/2011

very good service from start to finish, great kitchen and very reasonable in price - cheaper than any other german quote we had & infact was even cheaper than the german range homebase do!!! only problem we had was a dishwasher they supplied went wrong on the 2nd wash, neff did sort it out though… Read Full Review

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★★★★★

“We ordered our kitchen from In-toto Northwood Hills ”

Written on: 18/04/2011 by linetine (1 review written)

We ordered our kitchen from In-toto Northwood Hills
I was extremely happy throughout and would definitely recommend to others.
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★★☆☆☆

“We purchased our kitchen through InToto St Albans and...”

Written on: 10/04/2011

We purchased our kitchen through InToto St Albans and would not recommend them. Initial kitchen design was very good and front of house service was all very charming but sorry to say that once fitting started there were too many flaws. The project manager was not at all professional or up to the job, his coordination of trades was particularly poor and he never appeared to have his customers interest at heart. Emails, texts and telephone chasing didn't ever phase him and answers were so slow… Read Full Review

Guest's Comment

Written on: 16/10/2011

In-toto St Albans Branch has now gone through a change of ownership.

The new management would wish to apollogise for the problems this customer has experienced and will endever to ensure no such episodes are repeated.

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Guest's Comment

Written on: 15/12/2011

Hi , Thanks for your review. I am sorry to hear, that the level of service you received,was poor. At Intoto Kitchens, we are committed to ensuring that all our clients, receive a level of service which exceeds their expectation. Since October 2011, the St Albans branch,is now being managed by the franchise of our Northwood Hills branch.They have consistently provided a high level service to their clients and will continue this at St Albans. Please accept my apologies for any inconvenience caused. Shanti Panchani Director Intoto Kitchens, Northwood Hills and St Albans.

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Guest's Comment

Written on: 03/12/2011

Totally agree, had the same shoddy service from Intoto Cheam. All promises upfront about 5 year guarantee and banging on about excellent customer service in their literature. However, they ignored two emails and a voicemail when I simply asked them to tighten up wonky unit doors and replace a rubber stopped to stop the bin drawer from slamming which I couldn't do myself and assumed was part of the guarantee for workmanship on the units They said it wasn't included in the guarantee and that they would send someone round to do for no charge. That was over 2 months ago. I'm not holding my breathe...

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★★★★★

“We have recently had our new kitchen installed by the...”

Written on: 03/03/2011

We have recently had our new kitchen installed by the St Albans branch. From the initial design, which is fantastic compared to others we had, to the service and fitting we could not fault them. Great kitchen reasonably priced!… Read Full Review

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★★★★★

“WOW If you want a quality product, first class service...”

Written on: 19/02/2011

WOW If you want a quality product, first class service and expert design then I cannot reccommend anyone better than the guys at Intoto in Redbrick Ill Batley. They took us through every step without pressure at all. You will not be disappointed!!
We loved the design they really listened to our requirements. The installation was very professional and well organised and they took care of everything, even the decorating!… Read Full Review

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★☆☆☆☆

“Poor value for money. No 3D computer picture before...”

Written on: 06/02/2011 by mountain hare (1 review written)

Poor value for money. No 3D computer picture before purchasing. Insufficient advice. Very shallow drawers with wasted space beneath. The undercupboard trims protrude above the hob presenting a fire risk. Doors open the wrong way with handles in the wrong place. What do I like? - the Franke sink and taps. I would have liked to have known the depth of the cupboards before purchasing, this measurement was not shown on the plan. Purchased from the Worcester branch… Read Full Review

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★★★★☆

“Dealt with John at Intoto in Halifax - really nice and...”

Written on: 25/01/2011

Dealt with John at Intoto in Halifax - really nice and straight up bloke. Not high pressure like others we had visited. Installation went great and no complaints on the quality. I suppose they are more expensive than some places but I think a good kitchen is worth a few extra quid spent on it.

Can thoroughly recommend them!

Jay… Read Full Review

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★★☆☆☆

“Huge mistake buying a kitchen from this lot. Several...”

Written on: 17/01/2011

Huge mistake buying a kitchen from this lot. Several faults with the delivery. Kitchens are very mediocre. Only 4 months after installation things are starting to go wrong. Plinths keep falling off, doors keep needing adjustments, one door has already been replaced. Cant see how this kitchen will last 10 years.

I had been assured a good German made kitchen. This kitchen is Wickes quality for 3-4 times the price.

Appliance 'offers' are a scam. Retailer said they would allow us to supply our… Read Full Review

Monahan's Comment

Written on: 10/03/2011

I would be interested to know which store this was, as I know that most of the Intoto stores would not have a problem with a customer buying their own appliances. The offers are not scams, but generally good value, especially those offered by NEFF,

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Watts77's Comment

Written on: 12/01/2012

I agree with Monahans response, please name the store as I would regard Intoto to be a very good company and the quality is good!

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★★☆☆☆

“We used Intoto in St Albans and I would not recommend...”

Written on: 04/01/2011

We used Intoto in St Albans and I would not recommend them. Initially when in the planning phase everything was great but once they got the money and things started to go wrong they did not want to know. Our phone calls and e-mails are not returned and we have spent our time chasing them only to receive dismissive responses. We used our own fitter but asked Intoto to organise the worktops which proved to be a nightmare and we are still waiting on the glass splash back. The kitchen was delivered… Read Full Review

Guest's Comment

Written on: 11/07/2012

The In-toto St Albans franchise changed hands in October 2011 and the new owners have completed a number of kitchen installation and customer service issues left over by the previous owners.

We are sorry to read of this persons problems and assure them that if they have any future service issues to feel free to contact us and we ill endever to resolve.

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★★★★★

“We used Intoto (Loughton branch). Dev and Alpa who run...”

Written on: 03/01/2011

We used Intoto (Loughton branch). Dev and Alpa who run the business were a delight to work with and very professional. They spent a lot of time making sure we got the right design for our kitchen and made the right choices of finishes and details. Everything turned up on time and installation by their in house team was excellent and we are delighted with the finished product. They were particularly good at co-ordinationg with our builders who were carrying out works ahead of the installation to… Read Full Review

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★☆☆☆☆

“In 2006 we bought an Intoto Kitchen in Teddington and...”

Written on: 17/12/2010

In 2006 we bought an Intoto Kitchen in Teddington and were very happy with our experience. From sales pitch, to product designed and installation we were very happy. Having recently moved house we decided to go with Intoto again but this time using a different branch (Guildford) - how shambolic! The proprietor consistently failed to return phone calls, when we did speak to him he would promise to call back within hours with answers to specific questions, and NEVER did. Whilst his manner was… Read Full Review

Sisgb's Comment

Written on: 14/04/2012

Damn! I wish I'd seen this before I'd contracted with INTOTO GUILDFORD. I've had to resort to recording everything the proprietor says, because he ALWAYS denies saying it later.

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★★☆☆☆

“ Our In toto Kitchen was fitted just about 5 years...”

Written on: 15/12/2010

Our In toto Kitchen was fitted just about 5 years ago. The quality of the units is fantastic , they are still as good as new, BUT!!! the quality of workmanship is apalling. We have been beset by minor plumbing and electrical problems ever since. The first problem arose on installation when only half kitchen was fitted due to"delivery " problems i.e. the order not being placed or checked correctly. The manager at the time was aggressive and unhelpful!! Can't stop to write more as we have… Read Full Review

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★★★★★

“Stunning kitchen! ”

Written on: 27/10/2010

Stunning kitchen!

I've done a fair amount of DIY, and had previous bathrooms/kitchens fitted by some of the other large national chains. In-ToTo blows them all away. The design team is low pressure (even talking us down from some unnecessarily expensive appliances), and has lots of clever storage ideas for small kitchens.

The quality of the product is what you'd expect from high-end German kitchens, and the installation team did a fantastic job. They've been a pleasure to work with, and… Read Full Review

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★★★★☆

“We are extremely delighted with our experience with...”

Written on: 06/10/2010

We are extremely delighted with our experience with Intoto.

Professional and friendly service from the first time we walked into our local store in North Finchley. Cleo is extremely knowledgeable and all our requirements where met. Nothing was too much trouble. We love our new kitchen and couldn't have asked for more.
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