In-toto Kitchens Reviews - www.intoto.co.uk

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★☆☆☆☆

“Buyer BEWARE! Intoto MERE GREEN”

Written on: 11/11/2015 by whydidigohere (1 review written)

Our kitchen started on the 30th March 2015 and was due to be finished on the 6th May 2015, it was finally completed on the 24th October 2015. It is difficult to know where to start, units delivered from Germany but not checked and a 3 week lead time to get the missing pieces. An inability to measure accurately, resulting in parts manufactured to the wrong dimensions. Replacement parts again ordered to wrong size. Appliances omitted from drawings resulting in cabinets being made the wrong size… Read Full Review

Intoto's Response to whydidigohere's Review

Written on: 19/11/2015

Dear in-toto customer,

Please accept our sincere apologies for your experience.

The team at in-toto Mere Green strive to offer a high quality and reliable service, and unfortunately on this occasion, they did not achieve this.

On rare occasions, mistakes occur which are beyond the studio owner's control – such as delivery delays or damages in transit from Germany. We are very sorry you were affected by this.

I hope your kitchen has now been completed to your satisfaction. Please contact the Mere Green studio if there is anything outstanding and they will be happy to assist.

Kind Regards,
in-toto Head Office

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Smcdon's Response to whydidigohere's Review

Written on: 26/11/2015

we are having the same issues with in-toto Wilmslow. Its one lie after another.

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★★★★★

“Outstanding service from design to completion”

Written on: 05/11/2015 by RhonaMc (1 review written)

From the moment I walked into the showroom at intoto Newcastle my apprehensions regarding my kitchen makeover melted and excitement was allowed to take over. Having trudged around the 'usual suspects' I was starting to feel disheartened that I couldn't find what I was looking for. the people I dealt with  were a fantastic team. One  person I dealt with had experience and his ingenuity were invaluable in overcoming the awkward dimensions, angles and constraints of my kitchen. The other… Read Full Review

Intoto's Response to RhonaMc's Review

Written on: 09/11/2015

Dear in-toto Customer,

Thank you so much for taking the time to leave such a positive review of your experience with in-toto Newcastle.

His team strive to provide all their customers with fantastic service, from the initial enquiry right through to final installation, and feedback like yours is testament to all their hard work.

I hope you continue to enjoy your light, bright kitchen for many years to come!

Kind Regards,
in-toto Head Office

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★★★★★

“Intoto Kitchens Newcastle upon Tyne”

Written on: 03/10/2015 by 489Jensen (1 review written)

Intoto Newcastle led by proprietor  is "Simply the Best!" After visiting five Kitchen showrooms and obtaining plans and quotes from four over a two year period we remained unconvinced by the designs offered until we visited his showroom in Jesmond, Newcastle upon Tyne. He clearly had flair that extra ingredient we needed and we invited him to our home for an initial review. When we saw his ideas and plans we knew we had found the right man for the job. No other designer had come up with a… Read Full Review

Intoto's Comment

Written on: 30/10/2015

Dear in-toto Customer,

Thank you for taking the time to leave this fantastic feedback.

It’s great to hear that you chose an in-toto kitchen, and even more so that you had such a positive experience with the in-toto Newcastle team.

I hope you continue to enjoy your kitchen and dining room for many years to come.

Kind Regards,
in-toto Head Office

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★★★★★

“Great design, quality and service”

Written on: 19/09/2015 by Donaldsonik1956 (1 review written)

I walked into In-toto Dulwich on the off chance, thinking it would be out of my price range. The team could not have been more considerate of my requirements in every way, budget, design and quality. Everyone linked to the company, who came into my house, where unfailingly polite and respectful. My kitchen is quite stunning, better than I could have imagined and on budget! Great care was taken over the design and was not rushed in any way, and much help was given to chose what I wanted. I… Read Full Review

Intoto's Comment

Written on: 15/10/2015

Dear in-toto customer,

Thank you for taking the time to leave such a lovely review.

It’s fantastic to hear that you have had such a positive experience with in-toto Dulwich.

We hope you continue to enjoy your kitchen for many years to come!

Kind Regards,
in-toto Head Office

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★★★★★

“Into Dulwich”

Written on: 16/09/2015

I just wanted to let you know that I continue to be absolutely delighted with my Intoto kitchen and with the service I received from you and the other person I dealt with . The kitchen units and appliances are of excellent quality. I love my Spevka worktop and the cream quartz you helped me to choose, and all my friends and family have admired the finished result. It looks really polished and smart but also feels very 'liveable' - and incredibly easy to keep clean. You were really… Read Full Review

Intoto's Comment

Written on: 21/09/2015

Dear in-toto Customer,

Thank you so much for taking the time to leave such a lovely review.

We’re delighted that you had a fantastic experience with in-toto Dulwich and continue to enjoy your kitchen every time you enter the room.

Claudia and Daniel at in-toto Dulwich strive to provide all of their customers with a great experience, from creating their dream kitchen, to offering friendly and expert customer service.

Your review is testament to their efforts, and I’m certain that they will be delighted to hear how happy you are.

Thank you again for your review, and I hope you continue to feel that buzz of pleasure and excitement when entering your kitchen for many years to come.

Kind Regards,
in-toto Head Office

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★★★★★

“Outstanding from start to finish”

Written on: 01/09/2015 by Roy1233 (1 review written)

Well what can I say about Intoto Newcastle , just outstanding , they designed our kitchen to make the most of our kitchen as it is not the biggest, all the space was utilised perfectly and the colours made the whole room look bigger. All the work was carried out to a standard I was not expecting I was pleasantly pleased. The quality of the kitchens supplies are second to none the finishes are hard wearing, excellent fittings and feel like they could last a life time. The fitters were a joy to… Read Full Review

Intoto's Response to Roy1233's Review

Written on: 02/09/2015

Dear customer,

Thank you very much for your lovely feedback. I am very happy to hear that you had an outstanding experience with in-toto Newcastle.

John and his team strive to provide their clients with high quality service and innovative kitchens designs, and the number of positive reviews of in-toto Newcastle is testament to all their hard work and dedication.

Thank you again for taking the time to leave a review and I hope you continue to enjoy your new kitchen for many years to come.

Kind Regards,
in-toto Kitchens Head Office

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★★★★★

“In Toto Newcastle”

Written on: 24/08/2015 by shacky2032 (1 review written)

My wife and I approached John McNeil at Newcastle InToto in March to discuss replacing a high quality kitchen in our house which had lasted over thirty years but was coming to the end of its life. The quality of the product on offer at In Toto and the wide range of choice available to us in terms of fittings and finishes convinced us that we could find a design solution which met our fairly demanding needs. John and his team worked closely with us throughout the design period starting from… Read Full Review

Intoto's Response to shacky2032's Review

Written on: 25/08/2015

Dear customer,

Thank you very much for your feedback. I am very happy to hear that you had an excellent experience with in-toto Newcastle.

John and his team strive to provide their clients with high quality service and innovative kitchens designs, and the number of positive reviews of in-toto Newcastle is testament to all their hard work and dedication.

Thank you again for taking the time to leave a review and I hope you continue to enjoy your new kitchen for many years.

Kind regards,
in-toto Kitchens Head Office

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★★★★★

“Absolutely Stunning....”

Written on: 27/07/2015 by Mixmax13 (1 review written)

Intoto Kitchens Newcastle. What a perfect end result!! John, your design ideas from colours to products are fantastic, you have changed my thoughts on colour and design that I would never have thought possible. You guys have an eye for perfection, and most of all clean and tidy workers. The gloss white units mixed with Aubergine and cream to compliment are stunning. Your lighting ideas are beautiful. The variation of appliances are exceptional, loving the funky little wine cooler. Great… Read Full Review

Intoto's Response to Mixmax13's Review

Written on: 28/07/2015

Dear Mixmax13,

Thank you so much for your feedback and for sharing your experience with others.

We’re very pleased to hear you are happy with your new in-toto kitchen and the work that John and his team did.

I will pass this feedback on to in-toto Newcastle studio.

We wish you many enjoyable years with your new in-toto kitchen.

Kind Regards,
in-toto Kitchens Head Office

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★★★★★

“Absolutely Stunning ......”

Written on: 27/07/2015 by Mixmax13 (1 review written)

Intoto Kitchens Newcastle. What a perfect end result!! John, your design ideas from colours to products are fantastic, you have changed my thoughts on colour and design that I would never have thought possible. You guys have an eye for perfection, and most of all clean and tidy workers. The gloss white units mixed with Aubergine and cream to compliment are stunning. Your lighting ideas are beautiful. The variation of appliances are exceptional, loving the funky little wine cooler. Great… Read Full Review

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★★☆☆☆

“Good design, mediocre installation, poor after sales...”

Written on: 25/06/2015 by arnief (1 review written)

Our new, rather expensive kitchen was installed about 10 years ago - we went for in-toto because of their smart showroom, the sales advice and the design ideas they came up with. And the fact that the cupboards etc were of German manufacture (a sign of good quality or so we thought). Installation was held back 6 weeks because the worktops were delayed due to a port strike in Haifa - who knew they were made in Israel? After a few months the grouting between the worktops started disintegrating… Read Full Review

Intoto's Response to arnief's Review

Written on: 29/06/2015

Dear Customer,

Thank you for your feedback.

I’m glad to hear that you opted for an in-toto kitchen because you were impressed with the studio, the designs and advice you were given.

I am, however, sorry you did not feel that the rest of your experience was up to standard. Unfortunately, we cannot always legislate for events beyond our control, such as the Haifa port strike, but we always strive to deliver the best service. in-toto has been established in the UK for 35 years and has a genuine dedication to customers, products and quality. Many of our customers come back to us for another in-toto kitchen twenty or more years later.

In order to assist you further, please contact us and let us know which in-toto Studio you dealt with and we will be happy to look into this.

Kind regards,

in-toto Kitchens Head Office

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Arnief's reply to Intoto's Comment

Written on: 11/08/2015

Thank you for responding and apologies for the delay in getting back to you, as I have been ill.
The branch we dealt with was Bishop's Stortford and, much as I appreciate your willingness to look into this for us, we have had a long and protacted correspondence with both the staff at Bishop's Stortford and In-toto's Head Office, all without success or satisfaction.
I am quite happy to send this correspondence to you for comment, if you would care to look further into this issue. For your information, the issue with which I take greatest exception is the insistence that In-toto provides a 'genuine' (your words) 5 year guarantee. This is pitiful in today's market where 10-15 year (and longer) guarantees are the norm. But of course, it did not affect my decision much at the time because I did not think we would have the problems we had in such a short space of time.
Thank you and regards

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Jarrodsmum's Response to arnief's Review

Written on: 26/01/2016

I'm rather expecting that this will be the outcome for the complaint I have made. A few months after the 5 year guarantee expired the laminate on a unit bubbled, and guess what, was no longer available from the German supplier.5 years life for an expensive kitchen is not acceptable in my opinion.

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★★★★★

“Amazing Service and Design Ideas ”

Written on: 20/06/2015 by hinashah (1 review written)

From the minute we arrived at the showroom the service has been excellent. We had been to quite a few kitchen showrooms and this was the first one where we actually felt that the Amish, the owner, wanted to help in terms of understanding our needs, desires and plans rather than just making a sale. The choice is amazing and the knowledge and passion, Amish had, we were clearly blown away and committed to In-toto Northampton. The price represented excellent value for money and especially when… Read Full Review

Intoto's Response to hinashah's Review

Written on: 22/06/2015

Dear Customer,

Thank you for your feedback. I am really happy to hear that you received excellent service from in-toto Northampton and that you enjoyed your experience. Amish and his team are very dedicated to providing an individual service to customers and providing a kitchen that meets each client's needs. I hope you continue to enjoy your new kitchen for many years.

Thank you again for taking the time to leave a review.

Kind regards,

in-toto Kitchens Head Office

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★★★☆☆

“After sales very poor”

Written on: 04/06/2015 by 84O'Grady (1 review written)

I spent a long time looking for a kitchen supplier. I was totally satisfied with the support and advice from In-toto Oxford - everything happened just like they said it would. Almost 12 months on and the issues I have with the floor tiles is still unresolved, Corian worktop has started to split between the upstand and the worktop. Nobody is really interested in resolving it. Next door had a new kitchen at the same time from Wickes - half the price and looks just as good but without the issues… Read Full Review

Intoto's Comment

Written on: 09/06/2015


Dear Customer,

I am sorry you have experienced a problem with your worktop. Please be assured we are very much interested in resolving this and a visit has been arranged for our specialist worktop supplier to meet you at home and investigate the cause of the problem.

Kind regards

in-toto Kitchens Head Office

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★★★★★

“Got our dream kitchen!”

Written on: 31/05/2015 by GCT13 (1 review written)

We had a great experience with In Toto in Halifax. All the staff that we met were helpful, friendly and professional; they listened to our ideas and came up with a design which we are delighted with. They enabled us to achieve our vision. They made the whole experience as stress free as possible and were flexible and understanding when our building work held things up. Their pricing structure means that you can tailor things to your budget and we were surprised that we managed to achieve our… Read Full Review

Intoto's Response to GCT13's Review

Written on: 01/06/2015

Dear Customer,

We are delighted to hear that you had a great experience with in-toto Halifax and that you are now the proud owner of your dream kitchen!

Many thanks for sharing your feedback. I hope you continue to enjoy your new space and it brings you much joy for many years to come.

Kind regards,

in-toto Kitchens Head Office

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★★★★★

“High quality product, excellent service”

Written on: 02/05/2015

This is our second In Toto kitchen. We bought our first from In Toto Ealing, but by the second time a new branch had opened in Dulwich so we went there as it is much closer. We shopped around lots of other options (hoping to save some money!) but kept coming back to In Toto. The products and the finishing are fantastic, as are the range of extras. What made the experience of In Toto Dulwich so good, however, was the quality of the service we received.  the people I dealt with are a terrific… Read Full Review

Intoto's Comment

Written on: 12/05/2015

Dear customer,

Thank you for your repeat business and for taking the time to share your great experience with others.

We are so pleased to hear you enjoyed exceptional service from in-toto Dulwich and that you love your new kitchen. We wish you many more enjoyable years in it.

Kind regards,

in-toto Kitchen Head Office

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★★★★★

“Fabulous Service & Lovely Kitchen”

Written on: 19/04/2015 by Karen-Gosforth (1 review written)

We had a great experience with intoto Jesmond. Local staff are very knowledgeable and good professional advice was provided on everything: design, furniture and appliances. Our kitchen was transformed and with great attention to detail and customer service from the branch manager - nothing is too much trouble… Read Full Review

Intoto's Response to Karen-Gosforth's Review

Written on: 20/04/2015

Dear Customer,

It's brilliant to hear you had a great experience at in-toto Newcastle! John and his team take great pride in offering a personal, local service to their customers - and they are regularly praised for their beautiful designs and after-care. I'm so glad you shared a similar experience and you can now enjoy a transformed kitchen.

Kind regards,

in-toto Kitchens Head Office

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★★★★★

“The pleasure of the Intoto experience”

Written on: 08/04/2015 by woodwarde (1 review written)

From the moment I went into the showroom to find out about Intoto kitchens until the kitchen was installed , I was listened to, supported in all aspects of my ideas about the design , all my questions were answered and any issues were sorted promptly and professionally. There were different ideas too which I had not thought about which is due to the designer's knowledge and expertise. I enjoyed every stage of the process and looked forward to going into the showroom to view the kitchen design… Read Full Review

Intoto's Response to woodwarde's Review

Written on: 13/04/2015

Dear Customer,

What a wonderful review! I'm so pleased to hear you enjoyed the entire experience and that you now have a much-loved kitchen. Thank you very much for taking the time to review in-toto. If you could let me know which studio took such good care of you, I'd love to share this with them.

Many thanks and I hope you continue to enjoy your lovely kitchen.

Kind regards,
in-toto Kitchens Head Office

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★★★★★

“Exceeded expectations ”

Written on: 03/04/2015 by Jsundberg-cohon (1 review written)

The Intoto Dulwich team of husband-and-wife team has exceeded my expectations on many fronts. Their attention to detail in the execution as well as being attentive to my (ridiculously) detailed requests and specs were absolutely second to none. They sourced, they searched, and they came up with price worthy alternatives. Overall a fantastic experience… Read Full Review

Intoto's Response to Jsundberg-cohon's Review

Written on: 13/04/2015

Dear Customer,

I'm thrilled to hear you had a great experience at in-toto Dulwich. Our in-toto ethos is 'a style for every taste, a design for every lifestyle' and it's brilliant to know in-toto Dulwich really delivered this with a personal service that matched your own requirements and dreams.

Enjoy your new kitchen and thank you for taking the time to write this review.

Kind regards,

in-toto Kitchens Head Office

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★★★★★

“Simply the Best!”

Written on: 02/04/2015 by SEF22 (1 review written)

Intoto West Dulwich supplied and installed my wonderful kitchen last year. They could not have been more helpful in terms of design (very knowledgeable technically), suggestions, scheduling, working to my budget and enthusiasm! They really were a delight to work with, and I could not be happier with the end result. The choice of units and styles is extensive, and they also have a great library of interesting and unusual accessories which can be used to personalise the design, and, if you want… Read Full Review

Intoto's Response to SEF22's Review

Written on: 13/04/2015

Dear Customer,

It's great to read yet another 5 star review for in-toto Dulwich! Thank you for taking the time to write this - I'm so pleased you had a positive and memorable experience.

I hope you have many years of enjoyment in your new kitchen.

Kind regards,

in-toto Kitchens Head Office

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★★★★★

“Kitchen Instalation By InToTo Kitchens Dulwich”

Written on: 02/04/2015 by yyCobb220 (1 review written)

I went to InToTo Dulwich looking for a million dollar kitchen at reasonable fair price. The advice and guidance was invaluable, without any sales pressure. After free survey my dream kitchen was designed to exactly my requirements. "and price" The quality being exceptional. Date for installation adhered to. Fitters on time each day and left site clean and tidy each day. Also very polite,and the quality of work excellent. Also granite work tops supplied and overseen by InToTo and fitted to a… Read Full Review

Intoto's Comment

Written on: 13/04/2015

Dear Customer,

Thank you for taking the time to write this review. We really appreciate your recognition of in-toto Dulwich's dedication and expertise and we're thrilled to know you had such a fantastic experience.

I hope you continue to enjoy your 'million dollar' kitchen for many years.

Kind regards,

in-toto Kitchens Head Office

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★★★★★

“Excellent products and service ”

Written on: 30/03/2015 by RNewell (1 review written)

After previously buying from In-toto Newcastle, they were our first choice for a new kitchen when we moved house. Our kitchen has been transformed from a tired, dated room to a modern spacious and functional area which has the wow factor. It is very much the talking point when people visit. John and his team were fantastic throughout the planning, fitting and finalising stages. Staff gave lots of advice throughout the renovation from units to flooring to lights. The electricians, plumbers and… Read Full Review

Intoto's Response to RNewell's Review

Written on: 13/04/2015

Dear Customer,

It's great to hear such high-praise of in-toto Newcastle - thank you for taking the time to leave this review. John and his team are held in high-regard with consistently great kitchens designed with each individual customer or family in mind. I'm really pleased you shared the same experience and that you have a home to be proud of. Wishing you many more years of enjoyment.

Kind regards,

in-toto Kitchens Head Office

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