In a competitive market and after a bit of research, we went with In-Toto. We liked their design and the team seemed friendly. If everything goes to plan, I'm sure it would be a fine experience. But, as soon as anything goes wrong (and it did on so many levels), it becomes a nightmare. We've been trying to reach a resolution with this company privately for several months. We said we did not want to leave negative reviews as we understood how damaging it could be for a business. But their half-hearted and incredibly slow replies has not got us anywhere. Not even acknowledging serious complaint emails is a failing of basic customer service. Our last email to them was 6 days ago. Still no response. Avoid this company.

Our experience with In-Toto was dreadful. Do NOT part with your money before your kitchen is complete. Once they have your money, you will not get much customer service. We've been fobbed off, lied to, and ignored. Their mistakes led to delays, disruption and stress, and they did very little to put it right. Their website promises to uphold "high standards in design, supply, and customer care". They measured wrong at design stage, supplied incorrect and broken items, and have offered ZERO customer care. We chose them because of those promises. We paid for those "high standards". We did NOT receive them.

We loved design The Intoto staff were very helpful Product and fitting are first class The work pre fit could have been better as we had a few problems Extremely happy with overall look and functionality of our new kitchen All works carried out were exactly to timings originally arranged Manager at Intoto Northampton did everything he could to help and was always available to talk if needed for questions and problem solving

We have recently had our new kitchen fitted by In to-to Northampton. From our initial visit to the showroom and the friendly welcome we received from Amish, we knew we were in safe hands. Having just moved into a new house, we were also looking to convert our garage into a dining room at the same time. Amish and the team went above and beyond to put us in touch with a builder they knew to give us advice on our options. Not only that, but Amish project managed the whole job keeping us informed about timescales and losing with the builder regarding any questions we had on our behalf. Amish treated our kitchen installation as if it was his own! The pride he has in the quality of the finished product and delivering an exceptional service to his customers is very clear. Amish would frequently turn up on site to check we were happy and to ensure the work was going as planned. Just don't paint your kitchen walls orange - it really upsets him!! (only white will do). Fantastic people, first class service and advice - we are very pleased. Thank you in to-to Northampton!!

The In-toto Kitchens showroom has been in Northampton for years but this is the first time we've tackled such a big job. From our first step into the In-toto showroom, Amish and his wife made us feel comfortable and encouraged us to think about what we didn't like in our existing kitchen. We were shown samples and presented with options but what really impressed us; was the pride and enthusiasm about the products but most of all, honest and valuable advice about the materials, the appliances, colours and specifications. Amish worked with our budget and recommended a builder. We love our kitchen, we spend so much time in there now. The quality of the units and the design of the overall kitchen is perfect for us. It's great for us as a couple and for having friends and family with us.

We bought in toto kitchen 10 years ago One for the kitchen And one for the utility room Cost over 22£ There is nearly 40 doors in total But one door in the utility room is splitting and the high gloss is coming off Splits are coming day by day We had professional advice that advices us That on making this door there must have been faulty paint Spoke to the company who advise us nothing they can do And they say Germans have quality No help at all

Wanted to say thank you for sorting out our dishwasher and for a neat and tidy installation. Excellent customer service.

We went to in-toto Oxford initially after seeing a friend’s beautiful kitchen and after they strongly recommended them. We weren’t 100% sure what sort style of kitchen we wanted but after our consultation with their designer we were reassured and made some great decisions. She was able to gage what we actually wanted and create it working with what we had to spend. The whole process has been made as stress-free as possible! Our kitchen has just finished being fitted and we have been nothing but impressed by the whole experience with in-toto Oxford. She has guided us from start to finish and we are so happy with our new kitchen. Like our friends after this whole experience we would definitely recommend in-toto Oxford again.

We have had an Intoto kitchen for over 10 years. We were so pleased with it. A great design and still looks fantastic today; they were far ahead in style; design of any competitors BUT 10 years on our microwave has gone and trying to replace it is a nightmare. It is integrated and sits alongside the oven. Trying to match the oven impossible. Trying to get a microwave to fit the measurements impossible. Bristol branch talked of 2 possibilities but would need filler? This being a piece of wood to fill any gap?!! Which would look outlandishly stupid. They have no fitters for South Wales so would have to do it ourselves. So don't know if this is the same with any company i.e. support and replacement terrible but if in South Wales don't! What is galling is that we were in Austria and Bauknecht microwaves on sale there were like our old one? But wiring different. So frustrating. Grat value and pleased but my rating is tarred by our problem of the microwave!

Just wanted to say a big thank you to the team at Intoto Mere Green. The design they came up with for our kitchen is stunning, everyone who visits comments on how good it looks! Photos of our kitchen even we're even used in the intoto 2017 catalogue which was a lovely surprise. The ordering process was nice and easy and any little issue that cropped up during the fitting was sorted out as quickly and efficiently as possible which is all you can ask for really - they were always on hand to help even at weekends. If you're thinking of using them I'd definitely recommend them. Thanks again

In-Toto Northampton Like most people we shopped around, had kitchens designed and played with different styles and brands. The reason we chose In-Toto was not only because of the high quality of product but because of Amish and his team. They were very attentive, accommodating, professional and competent. Inevitably with every big project there are things that creep up and surprise you but they were able to resolve the issues without delay and delivered every time. We are so pleased with our new kitchen. Highly recommend!

In-Toto in Dulwich were recommended to me by two friends and I am as delighted with my new kitchen as they were. The units and worktop are excellent quality and were very well-fitted. What I appreciated in particular was the helpful advice and patience in the planning stages when so many decisions had to be made.

I'd got quotes from about 4 companies before I went to Intoto but none of them really listened to what I wanted, all the designs were the same and taking the easy option. My kitchen is small (1.7m x 2.7m) so I didn't think Intoto would be interested but I went in anyway, I'd often drove past the store and liked the look of it but didn't think I'd be able to afford it. I was met by the designer and went over what I wanted, I don't think he grasped how small the kitchen was and I think slightly shocked when he came to measure up. However, he accepted the challenge. When I saw the design I signed up to it on the day, they were the only company that listened to what I wanted and offered me something different, I'd never have chosen the colour options myself as the kitchen was small I only had white in mind but I love it, it's something different and unique and completely different to the other designs I was offered. It also wasn't as expensive as one of the quotes I had from an independent fitter using Benchmark units. Even though the design was accepted by me Intoto still played around with colours etc to see if it could be improved further. The fitting was 1st class, I was worried about leaving my key with someone I didn't know but was put at ease by Intoto. The end result is a kitchen with quality units and appliances and Wows from visitors and friends. Any issues that cropped up were dealt with immediately and I always felt like they were in control. I would definitely recommend them. I have already recommended them and a designer is due to visit soon.

Finding a designer that understood our style and what we wanted to achieve was key to the success of our kitchen. Our designer's creativity allowed us to customize the standard designs and incorporate our personal tastes. The fitters were helpful, conscientious and patient. The programme of work ran as planned, with any problems quickly being resolved without any fuss. The recommended fittings, sinks, taps etc have all been excellent and the drawers, pullout cupboard and corner units all work beautifully. The most pleasing element is probably the glass splashback which was fitted extremely well, brings extra light into the area, looks fantastic and is incredibly easy to keep clean.

I could cry. Spent a fortune expecting top class service. I have pencil lines on every unit where the fitter has measured up, stickers left on every surface, newly plastered walls damaged, extractor feels flimsy and drops slightly to one side. back panel in a cupboard an inch short, fitter will arrange a correctly measured one to stick over it, cover on screw head missing, handles slightly out of line. Spent all our savings and feel gutted. No offer of any recompense for replastering, apparently it's to be expected? Where's the top class customer service?

I first came across In-toto kitchens Northampton randomly when on my way to a business meeting. The showroom stood out from across the street, had a distinct look of quality and seemed to deliver that something a bit more unique than your average kitchen reseller. From initial consultation with Amish at In-toto Northampton, through to design and ultimately delivery, every aspect of the experience left us feeling excited and that we had realised true value. As an example of this, even if a small error was made by someone in the process, Amish owned it, and in turn fully accountable for the fix and ensured complete satisfaction on our side, as well as a speedy resolution. This is incredibly rare as most businesses nowadays seem to try and flow as much risk down on to their customers as possible! In-toto provided more than its money's worth as the quality and value it brings created a wow factor to our house. Our kitchen is now the absolute centrepiece in the home and subject to many complimentary remarks from all that walk through the door...a very worthwhile experience indeed.

The kitchen was well-designed by the Dulwich branch of In-toto to match our brief and our budget. The company's fitter and stonemasons were meticulous in their work. The overall finish and quality is excellent. There was damage to one door and an incorrect trim strip on delivery, which were replaced without quibble, although there was an understandable delay whilst the new parts were shipped from Germany. Although the kitchen was not cheap (we had a large warehouse space to fill), we felt that we had achieved a quality of finish and overall effect commensurate with some higher-end brands retailing at a significantly greater cost.

Now that we are the proud and happy owners of a brand new kitchen, we felt it was appropriate to say a few words about the salesman who has been with us from the initial visit to his Intoto showroom in Northampton. With his help the process of designing the kitchen and choosing the particular white goods was very easy. Essentially the story of our kitchen is pretty much what you would expect from a high - end brand. There is a but … Within a few days of the works starting, the installation company was sacked following concerns around shoddy work and a serious safety breech. It was during those dark days that Amish swung into action. He arranged for emergency electrical work to be carried out the same day as the issues came to a head and then brought in superb tradesmen to put us back on track. It was a difficult time for him, however he put our interests front and centre bringing about the wonderful kitchen we have today.

After much research I decided to buy my new kitchen from Intoto Northampton. Amish, who runs this branch, helped me with final decisions. Everything arrived on time and was fitted very well. He coordinated the process with 100% care and prompt attention to detail. I love the finished kitchen, it is efficient, well made and it looks brilliant.

The service we received from the Guiesley team and the fitting and aftercare have been excellent . We couldn't fault it. Thank you to all involved . There is so much choice and always other options. We love our large island and led lights. It's very easy to work in and well designed. I may have less cupboards next tiine but there's always a compromise when two people are choosing . Love the colour of the units on the back wall and finish .