In-toto Kitchens Reviews - www.intoto.co.uk

★★★★☆
4.0 / 5
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★★★★★

“Thank you in-toto Oxford ”

Written on: 27/02/2017 by hpNorth104 (1 review written)

We went to in-toto Oxford initially after seeing a friend’s beautiful kitchen and after they strongly recommended them. We weren’t 100% sure what sort style of kitchen we wanted but after our consultation with their designer we were reassured and made some great decisions. She was able to gage what we actually wanted and create it working with what we had to spend. The whole process has been made as stress-free as possible! Our kitchen has just finished being fitted and we have been… Read Full Review

Intoto's Comment

Written on: 20/04/2017

Dear in-toto customer,

Thank you so much for taking the time to leave such a positive review of your experience with in-toto Oxford.

Denise Howard and her team strive for excellence in both design and customer service, and it is fantastic to see that they continue to achieve this.

Thank you again for your feedback and we hope you enjoy your in-toto kitchen for many years to come.

Kind Regards,
in-toto Kitchens Head Office

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★★★☆☆

“Great kitchen but.....”

Written on: 18/02/2017 by Omar342 (1 review written)

We have had an Intoto kitchen for over 10 years. We were so pleased with it. A great design and still looks fantastic today; they were far ahead in style; design of any competitors BUT 10 years on our microwave has gone and trying to replace it is a nightmare. It is integrated and sits alongside the oven. Trying to match the oven impossible. Trying to get a microwave to fit the measurements impossible. Bristol branch talked of 2 possibilities but would need filler? This being a piece of… Read Full Review

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★★★★★

“Excellent service and kitchen looks great”

Written on: 01/02/2017 by Rjbeech12 (1 review written)

Just wanted to say a big thank you to the team at Intoto Mere Green. The design they came up with for our kitchen is stunning, everyone who visits comments on how good it looks! Photos of our kitchen even we're even used in the intoto 2017 catalogue which was a lovely surprise. The ordering process was nice and easy and any little issue that cropped up during the fitting was sorted out as quickly and efficiently as possible which is all you can ask for really - they were always on hand to… Read Full Review

Intoto's Response to Rjbeech12's Review

Written on: 16/02/2017

Dear customer,

Thank you so much for taking the time to leave such a positive review of your experience with in-toto Mere Green.

We’re delighted to hear that you and your visitors love your new in-toto kitchen, and it was a pleasure to use it in our 2017 brochure.

Thank you again for your feedback and we hope you enjoy your kitchen for many years to come.

Kind regards,
in-toto Kitchens Head Office

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★★★★★

“Fantastic product”

Written on: 30/01/2017 by krassybell (1 review written)

In-Toto Northampton Like most people we shopped around, had kitchens designed and played with different styles and brands. The reason we chose In-Toto was not only because of the high quality of product but because of Amish and his team. They were very attentive, accommodating, professional and competent. Inevitably with every big project there are things that creep up and surprise you but they were able to resolve the issues without delay and delivered every time. We are so pleased with our… Read Full Review

Intoto's Response to krassybell's Review

Written on: 31/01/2017

Dear in-toto Customer,

Thank you very much for taking the time to leave feedback of your experience with in-toto Northampton.

We are pleased to hear that not only were you impressed with the product, but also the service you received from Amish and the rest of the in-toto Northampton team – they will be over the moon with your feedback!
Thank you once again and we hope you enjoy your kitchen for many years to come.

Kind Regards,
in-toto Kitchen Head Office

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★★★★★

“In-Toto in Dulwich were recommended to me by two...”

Written on: 22/01/2017 by Edward262 (1 review written)

In-Toto in Dulwich were recommended to me by two friends and I am as delighted with my new kitchen as they were. The units and worktop are excellent quality and were very well-fitted. What I appreciated in particular was the helpful advice and patience in the planning stages when so many decisions had to be made… Read Full Review

Intoto's Comment

Written on: 31/01/2017

Dear in-toto Customer,

Thank you so much for taking the time to leave such a positive review of your experience with in-toto Dulwich. We hope you enjoy your kitchen for many years to come.

Kind Regards,

in-toto Kitchen Head Office

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★★★★★

“Intoto Northampton”

Written on: 30/10/2016 by hoggl (1 review written)

I'd got quotes from about 4 companies before I went to Intoto but none of them really listened to what I wanted, all the designs were the same and taking the easy option. My kitchen is small (1.7m x 2.7m) so I didn't think Intoto would be interested but I went in anyway, I'd often drove past the store and liked the look of it but didn't think I'd be able to afford it. I was met by the designer and went over what I wanted, I don't think he grasped how small the kitchen was and I think slightly… Read Full Review

Intoto's Response to hoggl's Review

Written on: 17/11/2016

Dear in-toto Customer,

Thank you for taking the time to leave such a fantastic review of your experience with in-toto Northampton.

We hope you and your visitors continue to be wowed by your kitchen for many years to come!

Kind Regards,
in-toto Kitchens Head Office

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★★★★☆

“Thank you Mere Green Intoto”

Written on: 17/09/2016 by DebraRobinson (1 review written)

Finding a designer that understood our style and what we wanted to achieve was key to the success of our kitchen. Our designer's creativity allowed us to customize the standard designs and incorporate our personal tastes. The fitters were helpful, conscientious and patient. The programme of work ran as planned, with any problems quickly being resolved without any fuss. The recommended fittings, sinks, taps etc have all been excellent and the drawers, pullout cupboard and corner units all work… Read Full Review

Intoto's Response to DebraRobinson's Review

Written on: 19/09/2016

Dear in-toto Customer,

Thank you so much for taking the time to leave such a lovely review of your experience with in-toto Mere Green.

We’re pleased to hear that you were happy with all aspects of your in-toto Kitchens experience, from concept to completion.

Please feel free to share some photographs of your finished kitchen with us on our Facebook page.

Thank you again for your feedback, and we hope you enjoy your kitchen for many years to come.

Kind Regards,
in-toto Head Office

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Martha23Dibenedetto's Response to DebraRobinson's Review

Written on: 04/10/2016

Helpful writing - Speaking of which , if someone needs a Buyers Guide Warranties for Vehicle , my husband used a template version.

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★★☆☆☆

“Finishing is terrible”

Written on: 12/09/2016 by JasperChase128 (1 review written)

I could cry. Spent a fortune expecting top class service. I have pencil lines on every unit where the fitter has measured up, stickers left on every surface, newly plastered walls damaged, extractor feels flimsy and drops slightly to one side. back panel in a cupboard an inch short, fitter will arrange a correctly measured one to stick over it, cover on screw head missing, handles slightly out of line. Spent all our savings and feel gutted. No offer of any recompense for replastering… Read Full Review

Intoto's Comment

Written on: 19/09/2016

Dear in-toto Customer,

We’re very sorry to hear you are unhappy with the service you have received. Please call us at Head Office and we will be happy to assist.

Kind Regards,
in-toto Head Office

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★★★★★

“Very, very pleased!”

Written on: 10/09/2016 by gemmawallis (1 review written)

I first came across In-toto kitchens Northampton randomly when on my way to a business meeting. The showroom stood out from across the street, had a distinct look of quality and seemed to deliver that something a bit more unique than your average kitchen reseller. From initial consultation with Amish at In-toto Northampton, through to design and ultimately delivery, every aspect of the experience left us feeling excited and that we had realised true value. As an example of this, even if a… Read Full Review

Intoto's Response to gemmawallis's Review

Written on: 19/09/2016

Dear in-toto Customer,

Thank you very much for taking the time to leave such fantastic feedback of your experience with in-toto Northampton.

You words are testament to Amish and the in-toto Northampton team’s hard work.

We are pleased to hear that your kitchen is receiving lots of praise and stands out, as it rightfully should, as the heart of your home.

Kind Regards,
in-toto Head Office.

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★★★★★

“Review of In-Toto Kitchens, Dulwich”

Written on: 07/09/2016 by Mareli183 (1 review written)

The kitchen was well-designed by the Dulwich branch of In-toto to match our brief and our budget. The company's fitter and stonemasons were meticulous in their work. The overall finish and quality is excellent. There was damage to one door and an incorrect trim strip on delivery, which were replaced without quibble, although there was an understandable delay whilst the new parts were shipped from Germany. Although the kitchen was not cheap (we had a large warehouse space to fill), we felt that… Read Full Review

Intoto's Comment

Written on: 19/09/2016

Dear in-toto Customer,

Thank you very much for taking the time to leave this feedback of your experience with in-toto Dulwich.

We are pleased to hear you are happy with your new kitchen, and hope you enjoy it for many years to come.

Kind Regards,
in-toto Head Office

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★★★★★

“First Class Review”

Written on: 16/08/2016 by Kendrat95 (1 review written)

Now that we are the proud and happy owners of a brand new kitchen, we felt it was appropriate to say a few words about the salesman who has been with us from the initial visit to his Intoto showroom in Northampton. With his help the process of designing the kitchen and choosing the particular white goods was very easy. Essentially the story of our kitchen is pretty much what you would expect from a high - end brand. There is a but … Within a few days of the works starting, the… Read Full Review

Intoto's Comment

Written on: 19/09/2016

Dear in-toto Customer,

Thank you very much for taking the time to leave this feedback of your experience with in-toto Northampton.

We are pleased to hear that you are happy with your new kitchen and hope you enjoy it for many years to come.

Kind Regards,
in-toto Head Office.

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★★★★★

“Intoto Kitchens Northampton”

Written on: 05/08/2016 by mykitchen (1 review written)

After much research I decided to buy my new kitchen from Intoto Northampton. Amish, who runs this branch, helped me with final decisions. Everything arrived on time and was fitted very well. He coordinated the process with 100% care and prompt attention to detail. I love the finished kitchen, it is efficient, well made and it looks brilliant… Read Full Review

Intoto's Response to mykitchen's Review

Written on: 08/08/2016

Dear in-toto Customer,

Thank you so much for taking the time to leave such positive feedback on your experience with in-toto Northampton.

It is lovely to hear that you are happy with both the service you received and your finished kitchen, which we hope you will enjoy for many years to come.

Kind Regards,
in-toto Kitchens Head Office

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★★★★☆

“Great service”

Written on: 28/07/2016 by MacKayns221 (1 review written)

The service we received from the Guiesley team and the fitting and aftercare have been excellent . We couldn't fault it. Thank you to all involved . There is so much choice and always other options. We love our large island and led lights. It's very easy to work in and well designed. I may have less cupboards next tiine but there's always a compromise when two people are choosing . Love the colour of the units on the back wall and finish… Read Full Review

Intoto's Comment

Written on: 29/07/2016

Dear in-toto Customer,

Thank you so much for taking the time to leave such positive feedback of your experience with in-toto Leeds.

At in-toto, we pride ourselves on great quality product and excellent customer service, so it’s fantastic to hear that we have achieved this.

I hope you enjoy your kitchen for many years to come.

Kind Regards,
in-toto Kitchens Head Office

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★★★★★

“InToTo German KITCHEN”

Written on: 07/07/2016 by TSMudhar (1 review written)

The kitchen was ordered in Sep 2015 and ready for delivery and installation in early Nov 2015 (as scheduled). When we first visited the InToTo office in Birmingham city centre, the kitchen designer showed us the products on offer and designed the kitchen accordingly. Under no circumstances, attempts were made by the salesperson to oversell the product or use forceful techniques to sell. It was simply left to us to accept or reject the estimate and design produced. This quality factor is unique… Read Full Review

Intoto's Response to TSMudhar's Review

Written on: 21/07/2016

Dear in-toto Customer,

Thank you so much for taking the time to leave such a lovely review of your experience with in-toto Birmingham.

We’re pleased to hear how happy you are, and we hope you enjoy your in-toto kitchen for many years to come!

Kind Regards,
in-toto Head Office

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★★★★★

“WOW Kitchen”

Written on: 29/06/2016 by Trudybarr (1 review written)

we are so pleased with our kitchen it has transformed our house! From start to finish we were teated excellently,the design is amazing & the quality,the fitting was spot on we would highly recomend In-toto. Can not think of anything to complain about as everything ran smoothly i would just like to say a kitchen is the main part of our house nowadays so is worth going that extra bit to achieve something special which we know we have,Thank you again In-to-to… Read Full Review

Intoto's Response to Trudybarr's Review

Written on: 30/06/2016

Dear in-toto customer,

Thank you so much for leaving such positive feedback on your experience with in-toto Kitchens. We believe the kitchen is the heart of the home, so it’s great to hear that you also feel the same about your kitchen, and are pleased with the transformation.

Please could you let me know which in-toto design studio you dealt with so I can pass this message on to them?

Kind Regards,
in-toto Head Office

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Belindadangerfield's Response to Trudybarr's Review

Written on: 13/07/2016

Hi

thank you for your kind words. We were very privileged to work on your amazing kitchen project; especially after your many years of searching for the right kitchen partner. Your own input to the design process was refreshing and most welcomed and it certainly challenged our design expertise to the full. The end result is definitely a WOW - a kitchen design we are extremely proud of.

kindes regards
belinda

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★★★★★

“LOUGHTON - IN-TOTO OUTSTANDING SERVICE ”

Written on: 08/06/2016 by UmaRavalia (1 review written)

I would like to say on behalf of my husband and I a huge thank you for your help and patience during the whole process of searching for the right kitchen units, worktops, appliances and well basically everything that is needed for a new kitchen. We have found your response to all communications highly excellent, that for me in particular was a very important part and you definitely exceeded, you delivered to a high standard of service. Your time and patience have equally been welcomed by us… Read Full Review

Intoto's Response to UmaRavalia's Review

Written on: 23/06/2016

Dear in-toto Customer,

Thank you so much for taking the time to leave such a positive review of your experience with in-toto Loughton.

We’re delighted to hear that you are happy with both the in-toto product and the service you have received from in-toto Loughton.

Kind Regards,
in-toto Head Office

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★☆☆☆☆

“Terrible quality units with poor fitting service”

Written on: 18/05/2016 by Allawaypaul (1 review written)

Our kitchen cost £18k and the surprise started with finding units were 15mm not 18! After 5 months the units blew either side of the cooker! Local Yeovil manager unhelpful and said extractor should have been put on 15 minutes prior to cooking..!! Fitter broke unit on first day and was unhappy when we told him and pointed it out.. His attitude was terrible and set the standard for the rest of the job We have just removed the kitchen after 3 years to find he siliconed the glass splash back… Read Full Review

Intoto's Response to Allawaypaul's Review

Written on: 19/05/2016

Hi,

I'm sorry to hear you are unhappy with the service and the fitting of your kitchen. Our records show your kitchen was ordered in 2010. in-toto Yeovil is now under new ownership.

Stores use local, independent fitters to install our kitchens and we strive to select only the best professionals to ensure a high-quality finish. I am sorry that you feel your experience did not match this standard.

It is correct that extractors should be switched on prior to cooking; this is the recommendation all kitchen specialists should encourage customers to practise.

We are happy to look into the matter further if you could please contact our customer service team at Head Office.

Thank you.

Kind regards,

in-toto Kitchens Head Office

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Allawaypaul's reply to Intoto's Comment

Written on: 23/05/2016

Please send me a telephone number. I will be looking for my money back for the glass splash back that was adhered by silicone using the c word!
I don't care about sub contractors or franchise sales.. We buy from INTOTO and therefore you need to be responsible and accountable for everybody within your supply chain.. The kitchen has been removed for over a year due to the poor quality of it!!
I look forward to a number and updating your response on here!!

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Intoto's reply to Allawaypaul's Comment

Written on: 24/05/2016

Hi,

It is against Review Centre's policy to publish direct contact details but please visit the in-toto website to see the Head Office telephone number and give us a call to discuss.

Thank you.

Kind regards,
in-toto Kitchens Head Office

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Lornaashley's Response to Allawaypaul's Review

Written on: 23/05/2016

As the new owners of in-toto Yeovil, we were saddened to read this review.

We are confident in the quality of our kitchens and the craftsmanship of our installation team. Indeed, many of our clients commend the professionalism, clarity of thought, skill and friendliness of our knowledgeable fitters; recommending us and them to successive clients.

It is regrettable that you feel as you do and we wish you well

The in-toto Yeovil team

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Allawaypaul's reply to Lornaashley's Comment

Written on: 23/05/2016

I will be in Wednesday with the Glass Splashback and look forward to your response. You can then take this up with the fitter from Crewkerne who still drives round with your vans logo all over it!!! I'll tell you his name and publish it here??

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★★★★★

“Amazing Service ”

Written on: 11/05/2016

I would highly recommend Intoto kitchens, I thought I knew what it was looking for but when I walked into the showroom I changed my mind, Amish was amazing from the moment I came through the door even though I had a limited budget he made me feel comfortable and did everything possible to help me create the kitchen I wanted. I have waited a while before reviewing the kitchen units, I have had several kitchens in the past but the quality of the drawers and units seem excellent, Thanks again for… Read Full Review

Intoto's Comment

Written on: 12/05/2016

Dear in-toto customer,

Thank you so much for taking the time to leave such lovely feedback of your experience with in-toto Northampton - we’re sure that Amish will be thrilled to hear it!

We’re also delighted to hear that you are impressed with the excellent quality of your new kitchen, as this, along with great customer service, is something that in-toto prides itself on.

Thank you again for your review, and we hope you enjoy your kitchen for many years to come.

Kind Regards,
in-toto Head Office

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★★★★★

“My lovely "purple" kitchen”

Written on: 17/04/2016 by lyndatait (3 reviews written)

It's two years now since Intoto Jesmond installed my lovely kitchen. I loved it at the beginning and I still feel the same today. Ours was an outbuilding conversion so it was a blank canvas. From the design stage through to installation, the team were brilliant. Space was at a premium as we were downsizing but everything that I needed was fitted in including my aubergine Aga! From the slow closing drawers that hide so much storage to the very practical Corian work tops, everything works to… Read Full Review

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★☆☆☆☆

“Want a 'hassle free' kitchen don't use Intoto Mere Green ”

Written on: 02/04/2016 by JLMP (1 review written)

We ordered our £35,000 kitchen in October 15, it was due to be completed on 18 December however was finally finished in March 16 when we finally received a electrical certificate that initially was not applied for and then came completely wrong. We never received an quote for the kitchen and there were continual excuses for this, we believed by going to a kitchen company that they would handle everything, how wrong could we be. Intoto demanded full payment for all of their goods prior to… Read Full Review

Intoto's Response to JLMP's Review

Written on: 06/04/2016

Dear in-toto Customer,

Firstly, we would like to thank you for choosing in-toto Kitchens for your kitchen renovation.

We are sorry to hear that there were certain aspects of the service that did not meet your expectations. We are committed to upholding our usual high standards and have addressed your concerns with in-toto Mere Green.

Unfortunately, some of the issues you experienced were beyond the control of in-toto Mere Green. The project management of your kitchen installation was commissioned by yourself to an independent company, and the delivery of your kitchen was scheduled by in-toto Mere Green based on the date advised.

Your microwave was unfortunately late due to a manufacturing delay by Siemens, but in-toto Mere Green quickly provided you with another microwave to avoid you having to wait any longer for the Siemens delivery to arrive.

The extra delivery cost was added by the automated order system in error, for which in-toto Mere Green apologised at the time, and removed the additional cost. They also replaced your hot water tap on request.

I hope that you are now able to enjoy your stunning new kitchen, and I’m sure you will have many years of lasting service from your choice of kitchen furniture and appliances.

Kind Regards,
in-toto Kitchens Head Office

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