Parts arrived today. Yama could have made a better job bearing seals are distorted and one bearing not seated fully.according to nitrotek website items sent recorded delivery,there not packet post but reckon I paid for recorded delivery.overall I will probably use them again but only if I have to.

My wife and kids brought me my first plane for my birthday at the end of August on opening the package there was no instructions my son phone Nitrotek and was told he would need to download the manual from the website. There was no manual on the website so I had to start an enquiry with customer services. Once I had the manual it was clear that the battery charger sent was the wrong one. Nitrotek could not send me the correct battery charger because they were out of stock so sent me a link to eBay. I now have to return the wrong charger they sent at my own expense. It is now the end of September and still can fly the plane as I am awaiting delivery of the charger. All in all a shocking service from this company and I would not recommend them

 Great lil bullet buggy loads of fun and really really quick. Was even Suprised how long the battery lasts aswell. Need to buy a few parts to upgrade and some are very brittle. Needs bigger bumpers too but overall very happy with my purchase.

Grandson purchased a Nitrotek Trojan Buggy with his savings, second time out the buggy had a mild shunt. Ok this was his fault,however both front shock absorbers were broken.I phoned Nitrotek Stockport and asked to purchase 2 new shockers and was informed they dont stock these items and I would have to buy the parts from another company and gave me the website to obtain the parts.Now to sell an item that will very likely have a fairly rough life and not keep spare shocks is disappointing, especially as on this model they have no protection whatsoever and sooner or later will be damaged. I wish we had done more research on choice of supplier but we live and learn, buyer beware.

This was the second time I have used Nitrotek and on both occasions I have found their service and products to be of a very high standard. The model was ordered at 12.00 on Thursday and arrived at 07.40 on Friday, thus justifying their claim of next working day delivery if ordered before 13.00. The car itself is awesome and does exactly what it is supposed to and seems to be very robust. The only comment would be to purchase a spare battery as the one supplied doesn't last very long and takes 5 hours to recharge. We went to our local model shop and purchased a 5000mah battery and charger. The one supplied with the car would have taken 20 hours to charge it so if you are buying a larger capacity battery you will need a different charger.

The service is very good but the delivery day is not very well said to you

This is a good website, but, when the products go wrong, they refuse to replace them, saying that it is "the nature of the hobby " this means that when the parts add up to over £20, you aren't that happy. Also, when you have bought the parts, they then managed to get my postcode completely wrong. It also promised next day delivery, but it turns out it took 3 weeks.

your customer service after taking peoples money is shocking, your staff rude and unhelpful. After paying a lot of money for a remote control buggy and fuel plus extras, the item was not fit for purpose. Your staff do not know who owns the company or give me details of their line manager. I would definately not recommend your company to anyone. Since ordering these items, which I deeply regret now, I am seriously thinking of going to trading standards about Nitrotek.

First bought a plane advertised as having a camera. It didn't. Eventually after months and months and emails going backwards and forwards I was offered a £15 credit and told the mistake was the manufacturers and some planes came with cameras and some didn't!! I accepted the credit thinking I would be able to use this towards spare batteries. Wrong - they don't stock spare batteries for this particular model. Some time later I tried again to by spare batteries for an RC helicopter. They didn't stock the ones I wanted (great modelling store ( don't think). Currently trying to return a product which was misdescribed over the phone by them. Email after email just trying to get the return form printed off. The navigation of their website is useless unless you want to buy something. Their customer service is dire, the emails have numerous spelling mistakes in them and are grammatically appalling. Everything seems designed to irritate the customer more and more, presumably in the hope they will give up their quest for a solution.

Not as good as the others are saying. From my experience, their lowest price guaranteed promise is a lie. I tried to purchase a Heng long M41A3 tank from them listed as £79.99 and found it sold on another website for £64.99. I called Nitrotek for a price match but was told that they cannot match it because the other website is a trade seller who buys from them (Really?) Nitrotek said they will have to contact the other website first to find out why they are selling the same tank cheaper (WHAT?) This makes me feel that instead of lowering their price to be more competitive, they are trying to price fixing the market?? I do not think this is an ethical business practice! The Customer service staff I spoke to was John (he was polite but not very much help in sorting out this matter) and I raised a ticket for this as well which was not answered. Very disappointed shopping experience with Nitrotek, I expected much more from this well respected online seller.

DO NOT USE. I bought a Yama buggy from these clowns for my son's birthday in September 2014. After light use on day one the steering servo broke, they are a really cheap example Today is 13/02/2015 my son is on an inset day I have a day off and we have just fired up the buggy after it took this appalling outfit this long to resolve the issue and return it. The email exchange was in excess of 50, and they took at least 3 days to respond to each one. I took legal advice regarding a full refund but as they dispute the cause of the servo failure an independent assessment would have been required, so it was deemed more practical to wait for the cretins to repair and return. For your own sanity do not use as they have no interest in any customer service.

Ordered my Nitro monster truck in April last year and within 20 minutes it stopped working. After endless emails I sent the truck back AT MY COST in October 2014......it is now February 11th and I still haven't got it back. After sales is non existent and they are unwilling to help when you do finally get to speak to someone.Oh, the reason I haven't got it back is because they have lost my paperwork.....typical !! This is by far the worst company I have ever dealt with and they should be investigated and stopped. I am in the process of taking legal action and would be very interested to hear from other fed up customers and their experience with this sham of a company. Please email me. I do not want this company to treat others as I have been treated. Thank you

I really wish id checked these and other reviews before buying an expensive remote control Monster truck open it on Christmas day (treat from the wife), it works for 20 minutes then the throttle servo broke tried to call them no answer tried to email them it takes them two to three days to reply and so far I'm on email number 26 all they do is delay replying and although they have agreed to send me a replacement servo (of a different make and model)but they have not sent it - do not trust this company they will take your money and send your goods. but you just have to hope nothing goes wrong

Website looks decent with clear ordering information, unfortunately next day deliver for me meant 5 days later, when I complained about this it was obvious that no one actually looked into this problem, so didnt even get an apology. Try ordering from one of the competition, it cant be any worse.

The after sales support is rubbish, you can call which takes 40mins on hold or you can use the aftersales email support, I have waited a week and had no reply even though they state 24hr response, do not use this company as they do not deliver on service, also the car arrived 3 days later than promised, go elsewhere for quality service.

I purchased a christmas present for my son from Nitrotek, costing hundreds of pounds. When we started to build it, the list of missing items grew. When we contacted them to supply the missing parts, they delayed, provaracated then failed to send anything. I cannot recommend strongly enough that you do not waste your money here.

Still cant resolve a faulty buggy bought for my 7 yr old son last Xmas!!! Absolutely disgusting customer service. Never known a company like it! DON'T USE THEM!!