Evans Cycles Reviews - www.evanscycles.com

★★★★☆
4.2 / 5
82.6% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Best customer service ever!”

Written on: 03/10/2017 by BraydonHeath (1 review written)

Such good customer service, I purchased my bike and have had it serviced at the Lakeside branch and the customer service is some of the best I have ever experienced. I would recommend Evans to everyone… Read Full Review

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★★★★★

“Thumbs Up!”

Written on: 14/09/2017 by Porter262 (1 review written)

I enjoy the Evans experience. I'm quite new to cycling and need help to choose the right product. I have always found the staff to be knowledgeable, fair and patient. Big fan… Read Full Review

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★★★★★

“Excelent Online Service”

Written on: 08/09/2017 by Popekq248 (1 review written)

Ordering online is simple and straight forward and with a local branch no more than 4 miles from my home the collect from shop option is really good. You are sent a text when your goods have been dispatched and estimated arrival date of goods in store. In my case the goods arrived earlier that estimated. Great service… Read Full Review

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★★★★★

“Great team gave good advise about my road pedal use.”

Written on: 07/09/2017

I went into Evans because I was struggling getting my shoe in and out of the SPD-SL clip pedal. I thought the issue was the "third party" cleats I had purchased elsewhere. I had been expecting to purchase either new cleats or new pedals. The staff took time to understand where my problems lay and gave me good advise to help me. They did not try to sell me something I didn't need, they explain the benefits of a more expensive pedal but didn't suggest I start there. What a team. Thank you Evans… Read Full Review

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★★★★★

“Very helpful and friendly staff”

Written on: 07/09/2017 by Chazn352 (1 review written)

The staff at the Chiswick branch were so helpful and friendly. They gave me lots of advice… Read Full Review

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★★★★★

“Superb service”

Written on: 07/09/2017 by Garnerqa319 (1 review written)

Purchased gloves and a bb30 extractor tool . Superb service fast delivery and excellent price. Gloves were specialized body geometry fit long fingered . I usually use grip grap yet these are on par with them. The bb30 tool its cheap what more do you want feom a tool that i was only going to use once… Read Full Review

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★★★★★

“Excellent Service together with Quality products ”

Written on: 07/09/2017 by Holden264 (1 review written)

Product variety with a quality that is excellent, supported by quality service. Prices are highly competitive whilst offering products that are attractive to a variety of budgets. Quality brands at affordable prices. A 'must' site visit first when planning a purchase. Queries and support following purchase is excellent and prompt both online and on personal visits to one of the shops. Staff are very friendly and helpful which is a bonus when one needs assistance… Read Full Review

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★★★★★

“I was really pleased”

Written on: 07/09/2017 by 481Waddell (1 review written)

I was really pleased. I had a full service and it was great value. I recommend. The staff in the shop were as always top class… Read Full Review

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★★★★☆

“Evans Ride It Events”

Written on: 07/09/2017 by 171Diaz (1 review written)

I went to a Ride It event (near Gatwick) with a friend as we had previously done a couple of Wiggle rides. I must say that they were just as good and the routes are well planned and signposted. The food stops have a good variety of items including bananas (of course), gels and bars as well as flapjack, jelly beans and cake. Will definitely be doing more next year… Read Full Review

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★★★★★

“Servicing”

Written on: 07/09/2017 by 1955Foster (1 review written)

I just had my Brompton Bike serviced, prompted by needing a new tyre anyway. Service was good and efficient and staff welcoming. The bike is now as good as new and I am speeding along again! Must not leave for too long between services. Thanks Evans. My only problem is where the shop is situated as I cannot walk without pain, the shop is in middle of town so hard to park and drop off without the help of my other half in this case. Out of town stores with good parking would be great… Read Full Review

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★★★★★

“Good product range at competitive prices”

Written on: 07/09/2017 by 173Strong (1 review written)

Knowledgeable staff to help if you're not sure what you want. If they haven't got what you want in store, they can get it in a couple of days, or you can order online for home delivery or collect in store… Read Full Review

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★★★★☆

“Very Helpful”

Written on: 07/09/2017

It was an excellent and friendly service and also I was happy with there charges which was very competative… Read Full Review

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★★★★★

“Excellent All Round Service”

Written on: 07/09/2017 by Sophiez133 (1 review written)

Excellent service from the very knowledgeable staff at the Brentford Store… Read Full Review

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★★★★★

“Very satisfied customer”

Written on: 07/09/2017 by Shields61 (1 review written)

Huge range of stock, responsive web site and reliable delivery… Read Full Review

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★★★★★

“Great choice, great prices, quick delivery. ”

Written on: 07/09/2017 by 454Freeman (1 review written)

I have been a customer of Evans Cycles online shop for several years. There is a huge choice including everything a cyclist could need. I always research prices with competitors and Evans are frequently lower. Delivery is always quicker than expected and on one occasion when I had to return an item which had been damaged in transit this was handled very quickly and I received a full refund of return postage. In summary, Evans is the first place I look when I need something and I am always happy… Read Full Review

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★★★★★

“Helpful staff, good kit, no-hassle returns.”

Written on: 07/09/2017 by 429Farrell (1 review written)

I picked up my second bike bought from the St Paul's shop recently. It's sometimes pretty busy, but I've always had good advice and help when needed. Servicing isn't cheap, but it's a good job and I had a Marathon Plus put on my rim for free after snapping both tyre levers trying to get it on by hand. Don't be shy about giving them your details - I was able to exchange a faulty pair of shorts without my receipt as they were on record. Stock in the shop isn't too extensive, but ordering bikes in… Read Full Review

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★★★★★

“Good service from Kings Cross store”

Written on: 07/09/2017 by Penelope213 (1 review written)

Just made a couple of small purchases but the staff member that served me could not have been more helpful. I wanted to see how a saddle bag would fit on my Brompton & check the seat post would still go down far enough to lock everything in place with the bag fitted. He got a bike from stock and did a trail fit for me - job done… Read Full Review

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★★★★☆

“Havant store (Hampshire) ”

Written on: 07/09/2017 by DallasDay175 (1 review written)

Ive used the Havant store since it opened. Im always excited about buying new cycle gear but i find going to the store in Havant is an experience. The staff make yoy feel welcome the atmosphere of the store is always high. Its makes a big difference to know that the staff have knowledge to advise customers with the correct equipment and not the highest cost. The only bad thing i can say is some staff on a weekend aren't as knowledgeable maybe due to bieng part time… Read Full Review

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★★★★☆

“great people but perhaps not enough of them”

Written on: 07/09/2017

The staff at my local Evans are very knowledgeable, friendly and eager to help. My four star review is because the business end of things could do with improvement: there aren't enough people to help customers and manage the tills at the same time, so (a bit like builders) they juggle. In buying my Brompton, I gave up waiting for the salesman to have the time to ask an engineer about the wobble that disturbed me, and I had to come back the next day. Spending over £1,000 on a bike may not be a… Read Full Review

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★★★★★

“Friendly and informative staff”

Written on: 07/09/2017

Went to Durham store to buy Gift Card but also learned a great deal about electric cycles which was imparted in a friendly, respectful way… Read Full Review

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