Evans Cycles Reviews - www.evanscycles.com

★★★★☆
4.2 / 5
82.6% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★☆

“New Bike for Christmas”

Written on: 07/12/2015 by BikerAndy (1 review written)

Treated my self to a new Fuji Sportive road bike for Christmas. Ordered it online from Evans Cycles as an end of year clearance model and arranged to collect it from nearest local shop. On line process was very easy and efficient and I received phone and email messages to say it had arrived in store - within the three days mentioned at time of on line purchase - and I could arrange an appointment to collect it and have it all set up for me. Arrived at store for collection and was greeted by… Read Full Review

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★★★★★

“reassuringly reliable sevice”

Written on: 07/12/2015 by mjEdwards390 (1 review written)

Staff are always courteous and focussed on service. Always sense that they have your best interests, and not just making a sale, at heart. Never have any concerns about dealing with them… Read Full Review

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★★★★★

“Best Cycle website”

Written on: 04/12/2015 by Weaver111 (1 review written)

Have only bought one item from Evans, a replacement front derailleur. It arrived next day and was exactly as described. Unfortunately it didn't fit my bike, my fault for not checking it out, and I had to return it. The return process was simplicity itself and the refund was posted to my Paypal account the next day. I would be very happy to buy from them again… Read Full Review

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★★★★☆

“Quick and easy to order. Posted and arrived in 4 days...”

Written on: 03/12/2015

Ordered over the phone as I was having trouble with my insurance voucher online. Customer service on the phone was outstanding and helpful. The packages arrived to Australia with no drama on my door step. Will use this site again 100% satisfaction… Read Full Review

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★★★★★

“PAINLESS PURCHASE”

Written on: 03/12/2015 by Jaidenz111 (1 review written)

I certainly would recommend Evans Cycles following my recent on-line purchase which was straight forward and painless. My purchase was a Specialized road bike which I ordered through Evans Cycles on-line and the cycle was delivered, boxed and virtually assembled two days earlier than I expected. Really pleased with the purchase and everything was advertised on the website. Pedals were purchased separately on-line and the cycle and pedals were delivered together. I will take advantage of Evans… Read Full Review

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★★★★★

“great shop and staff”

Written on: 03/12/2015 by Cameron40 (1 review written)

went to buy a co2 inflator and winter socks, staff as always were helpful and friendly would recommend to anyone not just regular cyclists… Read Full Review

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★★★★★

“Keeping the wet out.”

Written on: 03/12/2015 by 241Haynes (1 review written)

Shopping at Evans is never a trial. Simple website and easy elements to the Click and Collect which I am increasingly using. There has never been a problem at pickup. The Price Match facility is always a welcome feature when you do find an item cheaper elsewhere. The fact that I return to Evans is a testament to how good the experience has been… Read Full Review

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★★★★★

“Great customer service”

Written on: 02/12/2015 by vaw1 (1 review written)

I ordered panniers from Evans. I needed to change my order before the items were posted. I used the webchat and the person was able to find me an alternative product and amend the order quickly and efficiently. The panniers I bought were very competitively priced, too Thank you!… Read Full Review

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★★★★☆

“good value with excellent service”

Written on: 02/12/2015 by Shirlesque (1 review written)

Because the item I purchased was a present I can't comment on its effectiveness so have only been able to award four stars. However it had been reduced to half price for no apparent reason and represented good value. I was impressed by the company's courteous and quick response to a general email enquiry I made… Read Full Review

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★★★★★

“Excellent mail order service”

Written on: 01/12/2015 by RichardGasman (1 review written)

Bought a Cateye Volt 1200 front light. Quite simply the best front light I have ever owned - 5 modes great battery life and on the brightest setting lights up the unlit parts of my commute Price competitive. Delivery prompt and lots of e mails to keep me updated about timing. First class service And I could use Tesco vouchers too!… Read Full Review

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★★★★★

“Consistent Customer Service”

Written on: 01/12/2015 by BillTrekking (1 review written)

Always shop at Evans,The manager and his staff treat me like a friend and always strive to make my experience a pleasure. I received a replacement bike when my Trek was stolen and I was able to exchange this for an upgraded version. I regularly have my bikes serviced and again the mechanics do a great job and keep my bike roadworthy to deal with my daily commute to work and home. I certainly tell my colleagues at work to try Evans and recently looked for a GoPro camera and found you to be… Read Full Review

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★★★★☆

“MTB Hydration Accessories”

Written on: 01/12/2015

I required a replacement hydration bag since my old one had started to disintegrate after 15 years use. After researching a variety of products on line I opted to select an Osprey product based on numerous on-line reviews so visited the Nottingham Evans shop where staff were very helpful and knowledgeable, allowing me to try chosen item for size and fill capacity. They also had alternative products such as Camelbak to allow me to make good product comparison. This visit just went to prove that… Read Full Review

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★★★★★

“good service (Kingston) you employ knowledgeable employ”

Written on: 01/12/2015 by nathanleejameswooldridge (1 review written)

bike was built quicker than expected ive brought from them before and was built and shipped well protected and built well no tuning needed. and good job done. their prices are cheaper and the staff are very polite and knowledgeable not like halfords where they employ people who have no idea on the subject and secondly don't ask if you need any help. you have to ask and get spoken to rudely. I have nothing to dislike about them only positives. the only shop ill ever use to buy a new bike or… Read Full Review

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★★★★★

“Great customer service”

Written on: 01/12/2015 by Blobsey (1 review written)

Bought a set of rollers for the winter period. Almost half price. Went in through a cash back site got £6.50 back and they also gave me a £20 voucher for spending over £100. Fast delivery. Good communication and great product. What more could you want? Highly recommended… Read Full Review

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★★★★★

“On the up”

Written on: 01/12/2015 by Oolieo (1 review written)

I have always regarded Evans cycles as a good source of top quality bicycles and associated products, and I find myself using them more recently due to their offers and increasingly competitive pricing. As well as those hard to find items for older machines, I also understand they have a service to help acquire hard to find parts that may not be held in stock. I can't say I have ever had a negative experience when dealing with Evans. The Evans cycles website is also well laid out and… Read Full Review

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★★★★★

“Wish all websites were as usable as Evans Cycles.”

Written on: 01/12/2015 by Chorleypensioner (1 review written)

I have only used the on-line store, but found the website to be easy to use, including the ordering and payment process. There's plenty of choice (I was shopping for accessories, rather than bikes) and the prices seem to be competitive. Delivery was fast too. All in all there's nothing to mark them down for, hence the 5 stars. The only way they could do better would be to give the stuff away!… Read Full Review

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★★★★★

“friendly and efficient”

Written on: 01/12/2015 by Annikaz370 (1 review written)

I have used the Glasgow store and on-line ordering. The goods are excellent, as is the advice in-store and the on-line delivery… Read Full Review

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★★★★★

“Great advice and after sales service”

Written on: 01/12/2015 by Grasmoor (1 review written)

I was new to cycling earlier in 2015 and went into my local store, Macclesfield, to see what was on offer. I was allowed to walk round the extensive selection of bikes without being pounced on as soon as I entered and was approached after a short while to be asked if I needed to know about the bike I was looking at. This I like. I asked several questions which probably marked me out as knowing very little about the various bikes and their components but was answered in a very friendly way and… Read Full Review

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★★★★☆

“Efficient,convenient and met expectations”

Written on: 01/12/2015 by BradleyCooke453 (1 review written)

Evans order and collect service delivered on what it promised. Face to face contact was positive, noting that one ordered item's packaging was damaged but content was fine (actually on getting home and examining the part, it was actually damaged but this did not affect its operation, so I have kept it (Tacx spindle for training)… Read Full Review

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★★★★★

“Excellent, friendly service”

Written on: 01/12/2015 by richsimps (1 review written)

The staff were very knowledgeable and helpful. They were friendly but courteous too. The range of bikes available was impressive and they honoured a discount even though I was beyond the expiry date of the quotation. I bought through the Dycle to Work scheme - this was very easy and earned me a voucher for accessories - nice bonus!… Read Full Review

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