Mobile Phones Direct www.mobilephonesdirect.co.uk

Mobile Phones Direct www.mobilephonesdirect.co.uk
★★★★☆
4.4
88.0% of users recommend this
  • Customer Service

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  • Value For Money

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“Utterly disappointed by their customer Service..”

★☆☆☆☆

written by jellybird on 17/06/2017

Had ordered Sony Xperia XZ on EE 2 weeks back. They had totally messed up the application from the beginning. I'm suprised how they ended up providing incorrect e-mail address and Contact Details to EE in 3 separate Applications. We called EE several times and so Mobilephonedirect. It was a goof up by Mobilephonesdirect who have now made 3 declined Application in in my name, in a way ruining my Credit Rating and EE won't give me a phone through any dealer. Until i applied through them , I was a loyal customer of EE since past 2 years. Don't get lured by their cheapest option.

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“Overall a good experience ”

★★★★★

written by tcGriffin-Alt214 on 13/06/2017

Wasn't sure about using mobile phone direct at first but my existing provider was so unhelpful and more expensive about upgrading that I decided to change. Had no problems ordering, all very simple online... phone arrived in 4/5 days which is longer than some places but in the grander scheme of things isn't a issue... set up was okay, bit of an issue with the sim they sent but a quick visit to local phone shop to get a blank replacement sim fixed that. So all in all some things could have been better or quicker but nothing life threatening!!! I'd recommend them but you might need to double check it's all ok (which is standard really!) plus I've saved £10 per month and have a better phone than previous company was offering!!!

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“Cheapest place around by a mile”

★★★★★

written by Initech_Employee on 06/06/2017

This place was the by far the cheapest place around. My trusty old S2 had served me well for 4 years, but I needed a replacement. After shopping around, I approached the mobile network directly and, after some toing and froing, they offered me a deal not available online - it was pretty good. I then shopped around even more and by God I'm glad I did. This place was quite astonishingly cheaper than anywhere else, to the extent that I was worried service would be terrible. But no. The phone was ordered and arrived on time. Sim and SD card in, and it worked perfectly. These places are shadowed by the marketing of the bigger firms, but they shouldn't be - give them a look, I would recommend.

Was this review helpful? 2 0

“Very good service”

★★★★☆

written by Johnson369 on 02/06/2017

Received phone quickly and was very pleased. Product is just what I wanted, does everything it should do.

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“is the best”

★★★★★

written by MacPhersonjg182 on 25/05/2017

All staff is good,is the best experience if I see! I'm happy used this website!

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“Very Good Provider”

★★★★☆

written by on 20/05/2017

Mobilephonesdirect are amazing. cheap phones,cheap prices,decent service what more can i say. I am very satisfied with experience and would definitely recommend this company to another person.

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“Quick easy to order great service”

★★★★★

written by 418Holman on 20/05/2017

I found this site easy to use and got my phone the next day! i got feed back on everything i needed to know would recommend and i found the best deal with just the phone i wanted!

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“A+ Seller ”

★★★★★

written by on 19/05/2017

Good seller. I would recommend it to you. Good deals on mobiles. Good prices. Quick delivery - next day. Quick service. Easy to use web site with plenty filters to use making serhing for a contract, hand set or deal easy and quick. Good and safe packing of product. Helpline available (only if you need it). Free Next Day Delivery Order before 8pm* 25 Years in Business 25 Years in Business Over 1 million customers 100% Secure Checkout 100% Secure Checkout Shop with confidence Award Winning Website Award Winning Website Winner of multiple awards

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“ phone upgrade”

★★★★★

written by NikolasMeredith318 on 18/05/2017

Hi I have used your site a few occasions and do reccomend to friends and family thanks you were great as usual and the system was smooth. I reccomend everyone to use them . Thanks . Xx

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“Very helpful! ”

★★★★★

written by gsWooten45 on 17/05/2017

I was ready to change my old phone and knew what I was looking for it was between an iPhone 6s and a 7. I asked the sales person all different questions comparing them to my old phone and told her what I would be using it for. She was very patient and helpful and found the best deal for me. The phone arrived without any problems and was very easy to set up. I would strongly recommend this company!

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“3 sim on 12 month”

★★★★★

written by 1952Moore on 16/05/2017

Was looking for new deal I can use on holiday and this came up 12 months 15 quid with 8 gigs I can use abroad plus of course cash back. Great

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“Great Service top-notch”

★★★★★

written by AnikaScott329 on 15/05/2017

Great service fast delivery great package unlimited minutes unlimited text messages five gig data perfect love you guys my son well happy so is the wife thank god lol

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“Fast ”

★★★★★

written by 369Watson on 15/05/2017

Brilliant fast delivery at cheap prices!

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“SIM only 12 month cash back on 3”

★★★★★

written by okTierney144 on 15/05/2017

The deal was astounding. I have not used the company before ,so far so good. When I tell people about the deal I arranged, they are all astounded. The online order procedure was easy, contact via text good,all very good. I would definatly recommend Mobile phones direct.

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“Fantastic”

★★★★★

written by tzLewis395 on 15/05/2017

Awesome service, I ordered my phone on a bank holiday and it was delivered by noon the next day, thats brilliant.

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“Best deals around”

★★★★★

written by Tia383 on 15/05/2017

I've used mobile phones direct for my last 4 contracts as I always find there's no better deals around. Excellent service and very fast

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“Fast delivery ”

★★★★★

written by Thomas200 on 14/05/2017

Ordered a Samsung S7 for my son. Best price and fantastic service. Regular emails to keep me informed of order progress. One hour delivery window- would recommend this company and would use again. Thanks

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“Online Mobile Phones”

★★★★★

written by Joselyno1971 on 14/05/2017

Since the closure of phones4u, possibly the best online mobile phone deal shop, wide range of products to choose from, great deals on offer, absolutely what one looks for. Delivered on time as promised, was kept informed all the way throughout until I received the product. The product was well packaged, item as described by the supplier. Will surely buy from the supplier in the future & also recommend them to the family & friends. Highly recommend.

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“Fantastic”

★★★★★

written by Steele411 on 14/05/2017

Quick and easy. Easy to order, received in time.

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“phone received as agreed, I have no complaints”

★★★★☆

written by SydneeBlackwell on 14/05/2017

phone received as agreed, I have no complaints with the service or price, very cometitive. I would recommend to other people looking for a phone.

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Asked by danny-stone on 7th April 2017 Report this content
Are all mobiles from mobile phones direct brand new? (Unless it specifically states it's refurbished) I have just pre-ordered the Samsung Galaxy S8+ and want to make sure the handset I am getting will be brand new factory sealed and not one somebody has returned after the 14 day refund period.

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Answers (7)
Report this content oliviajade95 Written on: 12/04/2017
Ive recently got the iphone 6s plus last year and i got the ihpone 7 plus last month and each one was brand new.. sealed within its actual box, came with the proper chargers and headphones so yes the phone are very new unless you go through the refurbished route :)
Report this content agjones Written on: 12/04/2017
absolutely, factory sealed and brand new...hope this puts your mind at ease when ordering your phone.
Report this content Dragstone Written on: 12/04/2017
I purchased a Samsung phone from mobilephonedirect and it was brand new. I would be confident and especially as its pre-ordered that the phone is a complete new phone unboxed. When your new to a Company like this one it can be an unsure experience of what service you will be provided with. I can be completely happy and reassured you will be satisfied with the customer service as i have been.
Report this content Manjeet23 Written on: 12/04/2017
If it say it's a brand new phone then it should be brand new. My phone was advertised as brand new and it was brand new and sealed when I have received it. If this answer your question.
Report this content johncuthbert Written on: 12/04/2017
I've had 2 new and 1 refurbished from them. The new ones really are new - sealed box with ALL the correct contents. The refurbished one was indistinguishable from new - so no problem there either. Over a number of years, I've found them a good and reliable outfit to deal with.
Report this content Supermaths Written on: 12/04/2017
Mine had been brand new every time. They can sell cheaper because they don't have the same overheads as stores.
Report this content tesscam21 Written on: 12/04/2017
They cannot send you a customer return phone that's when it's marked as refurbished
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Asked by hayleynorth on 16th December 2016 Report this content
If something goes wrong with the phone who would I have to go to? Mobile phones direct or the network that I choose?

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Answers (7)
Report this content agjones Written on: 20/12/2016
I would personally approach your network carrier first as they ultimately supply your phone, phones direct or other similar companies are simply middle men or brokers so to speak, but you do of course always have the manufacturer guarantee, hope this helps.
Report this content Fenderblender Written on: 20/12/2016
Your contract is with the supplier of the handset which in this case is Mobile Phones Direct so you should always approach them first. If there are Network or operational issues with the phone then contact the carrier to see if they can resolve them for you but ultimately your contract is with MPD.
Report this content waldi92 Written on: 20/12/2016
I would contact mobilephonesdirect as they are company i got the phone from...they would advice me what to do next i suppose if anything went wrong with the phone.I know, they are just middle man as to speak, but they have supplied the phone for me so i would contact them first.I hope it helps.
Report this content Donnabird Written on: 21/12/2016
If it's the phone then I would go to mobile phone direct , if it's the network then go to the provider. I agree with the below who said your contract for the phone is with MPD.
Report this content bristoca Written on: 21/12/2016
I would say Mobile phones direct if within the warranty period if outside probably network operator.
Report this content Doubtful22 Written on: 21/12/2016
It depends on time since purchase, if it's within a month contact Mobile phones direct, if longer contact Samsung or HTC etc. You can't contact the network because they simply provide the contract and not phone.
Report this content Dragstone Written on: 12/04/2017
Thats a very good question, i would of thought that the phone is delivered by or sent by mobile phones direct and should be their responsibility to assure that they support and help you with the phone in question. With insurance of the phone its usually the insurance company or if you purchased insurance with mobile phones direct that they will help and support you.
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Asked by chrisjim on 6th December 2016 Report this content
Are all their phones unlocked?

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Answers (11)
Report this content Mandyk1973 Written on: 14/12/2016
No not to my knowledge. I used the sim I got with it though most phones are locked to the network
Report this content Steve829 Written on: 14/12/2016
Mine was but could not say that for all networks mine was Vodafone handset was Samsung s6
Report this content Doubtful22 Written on: 14/12/2016
Depends on the maker. I.e Samsung Note 4 and S6 edge are, but HTC 10 isn't.
Report this content cnrathi Written on: 14/12/2016
I ordered two of them and both were unlocked. They were both Nokia / Microsoft.
Report this content agjones Written on: 14/12/2016
my lg g5 was and they all seem to be from what I can gather.
Report this content bbbruce Written on: 15/12/2016
No they aren't, or weren't when I bought mine. I had to choose the unlocked version.
Report this content Richnffc Written on: 15/12/2016
The 2 handsets I've bought were unlocked.although they came with a vodaphone contract I have also used virgin mobile simply in the handset's.
Report this content Jimmyt1304 Written on: 15/12/2016
No they are generally to a service provider unless you are buying the phone outright
Report this content paulf198 Written on: 16/12/2016
Bought an iPhone 7 not on a contract, which is initially unlocked but I think I read that it will lock to the network of the first SIM card inserted. Not sure if this is the case if you buy direct from Apple, their website didn't make this clear, but I would suspect so. Can't comment on any other phones, etc.
Report this content Fenderblender Written on: 20/12/2016
Phone was supplied unlocked but with the new 3 Nano SIM as you are taking out a binding contract with that supplier to use their network so not sure why you are concerned that it is supplied unlocked? Your contract for the handset is with Mobilephonesdirect so any issues with that should be addressed to them initially and not the carrier.
Report this content Dragstone Written on: 12/04/2017
If you purchased your phone sims free then yes it should be unlocked or if you have an old phone that you wish to unlock then ask the network you got it from to unlock for you.
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Asked by Nicolabritton_ on 17th December 2015 Report this content
I've ordered a phone with a PS4, but it says it will take up to 15 days, so does this mean it will come earlier before 15th? I've received the phone, I'm not just waiting on the PS4. Can anyone give me more information? Thank you

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Answers (2)
Report this content romdan10 Written on: 22/12/2015
It depends if they have stocks, you might be in for a shock. I ordered a laptop and a phone. The phone arrived on time but the laptop is out of stock and they sent me a lower spec one instead after a lot of follow ups, way behind delivery schedule. I will not be surprise if they will send you a ps3 instead. The company is very shady
Report this content Dragstone Written on: 12/04/2017
It should be with you before the 15 days pass. You should be able to track it from a mobile phones direct email that should have a track link you can click on. If i was you it be better to phone mobile phones direct and speak to a sales advisor.
Asked by laurenbeaty on 21st January 2015 Report this content
I ordered an iPhone 6 on a contract with EE on Saturday. I still haven't received it, order tracker is saying that they're waiting for the arrival of the phone off the phone company. Has anyone else had this problem?

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Answers (2)
Report this content Dannyswife Written on: 22/01/2015
I had the same problem with another supplier that's why I went with Mobile Phones Direct but due to their great deals you will probably find they are selling out fast. Keep checking your emails, check that you've passed the credit checks as that will hold things up, or if your really unsure call them I found them really helpful.
Report this content andygeorge123 Written on: 27/02/2015
anyone had cashback problems
Asked by michellemay74 on 13th January 2015 Report this content
I ordered a pay monthly Blackberry Class last Thursday and I've not heard anything from Mobile Phones Direct and there's no sign of the phone. Are Mobile Phones Direct a real company?

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Answers (10)
Report this content dareskog Written on: 14/01/2015
They are a real company, I've ordered from them many times before. Their phone number is advertised in the top right of the website, give them a call if you're unsure.
Report this content rick1974 Written on: 14/01/2015
Hi, yes they are a real company. I had a phone from them last year and they were quick and efficient
Report this content Graham139 Written on: 14/01/2015
I guess so. I ordered a sim free LG3G phone last week. I ordered it at 5.30 pm and received it at 8.30 am the following morning. Try phoning them.
Report this content lovemonu123 Written on: 14/01/2015
Same experience as rick1974, used them over a year ago... Good deal and quick delivery... Have not used them since.
Report this content Lorriguffy Written on: 15/01/2015
Myself and my son had our phones from them. Had no problem whatsoever, they also paid out cashback as we ordered via TopCashback. All in all, very happy and would certainly use again.
Report this content Lakewolf66 Written on: 15/01/2015
I too bought a Samsung S4 from them about a year ago and all went well. Phone deal has been great no problems.
Report this content chuzzlewit17 Written on: 16/01/2015
Ordered from them a year ago; they did deliver what was promised, but were extremely slow and full of excuses.
Report this content Grewalski Written on: 16/01/2015
They are indeed a real company. I used them to buy a phone for my son for Christmas. Have you called them? They are very helpful on the phone.
Report this content zoegb1 Written on: 22/01/2015
Hi yes I had no problems with them, the only thing I needed to do was chase up my free gift, I in boxed them on facebook and they gave me a direct dial number to call, I found them really helpful and I will use them again, I hope this helps.
Report this content Dragstone Written on: 12/04/2017
The mobile phone direct is a real Company to my knowledge, and usually if the phone is not out of stock should of arrived within two days. I would of phoned mobile phone direct to enquire when the phone should arrive. It seems they don't update customers when the phone should arrive emails. You can contact by enquires. Hope the phone arrives soon i know i had no problems with mine.
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Asked by finnkeers on 14th July 2014 Report this content
Can you track your free gift order from Mobile Phones Direct? 

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Answers (1)
Report this content zoegb1 Written on: 15/07/2014
Hi I couldn't track mine but I messaged them on facebook through their facebook page and they sorted it for me, it arrived about 4 weeks after I connected my phone sim, they do this so they know you aren't going to cancel your contract, I hope this helps you
Asked by matthews65 on 16th February 2014 Report this content
I have just taken out a new 12 month T mobile contract with their cashback.  Their cashback information is not clear for 12 month contracts. Please can you confirm in which months I should send you my bill? I sent an e-mail to the requested address a week ago, with the bill attached, but I haven't received any response. Please post how I should proceed now?

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Asked by avnire on 18th January 2014 Report this content
Are thy reliable in terms of processing cashbacks? Any experiences?

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Asked by Dxclusive on 9th December 2013 Report this content
Does anyone know if you change your phone number will it affect the cash back on the contract?

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Asked by Stacexoxo on 9th December 2013 Report this content
What happens when your order says out of stock?

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Answers (1)
Report this content revu2345 Written on: 09/12/2013
You just have to wait till they get it in stock. If you try to cancel you wont be able to get through on the phone or by email. I actually found another telephone number to their head office in Newbury. They will take your name and order number and get mobilephonesdirect to call you which will save you a fortune. I actually wasted almost ten pounds in calls.Hope this helps. Good Luck!!
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