written by on 02/12/2017
Ordered my phone took the day off work lost money new phone said next day at the checkout page and wen that day came they told me two weeks this was not stated at the time why sell stock you dont have USELESS COMPANY DO NOT USE DO NOT USE THEY TOOK FULL PAYMENT FOR MY PHONE please buy else ware I do not like the fact they advertise next day to get you in take full payment and even on checkout its saying next day
written by Scotty_bhoy on 29/11/2017
Awful declined my contract on security reasons but wont tell me what these reasons are. The network provider approved my contract but it was after this mobilephonesdirect decided to cancel my contract and not tell me until i contacted there CEO. All details i provided them with are my correct details from address to bank details so there is no security reason for them to decline my contract expecially after passing the credit check from the network provider. They refuse to provide me with exact details of the reasons behind the decline saying they dont need to tell me this information. I have reported them to trading standards
written by Michaila94 on 28/11/2017
Absolutely diabolicle company!.. totally incompetent and unprofessional!!!
written by 497Koch on 25/11/2017
Efficient, helfpful and personal service with upgrading to an iPhone 8. Special thanks to the person I dealt with for outstanding service!
written by CourtneyAllen74 on 23/11/2017
This company is brilliant. This is the second time I have used them and they are so helpful and friendly. I did my research prior to them getting in touch and they met the best deal I could find on the market for the iPhone 8. Takes the hassle out of ordering a new phone and setting everything up as they do it all for you. Even told me how good the coverage was on the network I was switching to before I purchased. Also very useful how they organise the best time to call you as it fits around your schedule.
written by Marquesr46 on 20/11/2017
Efficient and painless process for my recent upgrade. The person I dealt with returned my call request within minutes and was helpful patient knowledgeable and friendly! Marked down the company as doesn't advertise upgrade plans to existing customers which would be useful so you can narrow it down and cost it prior to speaking to someone.
written by 226Hopper on 19/11/2017
Got good deal very helpful and happy with the deal and phone I got.
written by wrDwyer431 on 16/11/2017
Straight forward to deal with, prompt and honest in my experience. Found the chap who did my upgrade to be very helpful in getting me a phone that wasn't available as an upgrade via their site.
written by HumbertoGillespie225 on 28/10/2017
Fabulous service, upgrade went smoothly and phone is amazing. Highly recommended
written by 42Foley on 21/10/2017
I ordered a Samsung 7 edge on a cracking deal after speaking to the sales team. They advised me to get the PAC code, which I past over. The day my new phone was expected with no phone I rang to chase and was told it was a problem with EAS I was staying with EE on phoning EE they said their was no issues and to talk to mobile phones direct again. I went back and forth between EE and mobile phones direct until I managed to get an answer from the technical team at mobile phones direct that because a PAC code had been issued that EE could not release the contract. I then had to ring EE again and get them to cancel the PAC code and ring mobile phones direct at which time they could sort out the contract and my phone arrived the next day. Please ensure your sales team are aware that if a PAC code is issued the contract cannot be put through.
written by Ggbgsan on 19/10/2017
I chose MPD for a second time and can’t fault them. Great service and best prices I have found.
written by Agustin62 on 18/10/2017
As a customer when i ordered a phone From this company . I bern told the cashback will be automatically into my bank account . Afer i found out i need to cleam through their website .and i get a reply dont mach their records or what ever they . Basically they have to find a reason. In order not to pay you Thats not correct.shame on you . Never again. Cheaters.
written by yuWare72 on 29/09/2017
We ordered an I phone 7. After 2 weeks the phone became faulty, the home button stopped working. We boxed the phone up and sent it back to mobilephonesdirect, expecting the phone to be replaced. They then contacted us by email to say the phone was not in "pristine" condition and the sim tray had been used. No way "sherlock", how did you think we had managed to use it for that period of 2 weeks. They have now send back the faulty phone and told us to take it to Apple Please note that under the Consumer Goods Act , I am entitled to a full refund as I have returned the faulty good within 30 days and anyone else who has the same problems should insist on the same Better still buy from someone else I would definitely not use this business and will be notifying the service provider of the shocking customer service
written by Guest11657 on 24/09/2017
VODAFONE AND MOBILE PHONES DIRECT YOU HAVE STRESSED ME OUT AND GOT ME INTO DEBT WISH ID NEVER COME NEAR YOU WISH ID READ ALL THE REVIEWS VODAFONE AND MOBILE PHONES DIRECT THINK YOU REALLY NEED TO DOUBLE CHECK THE SERVICE THAT YOU PROVIDE AS IT IS RUBBISH AND YOU LIED NO UPFRONT COST THAT WAS BULL YOU REALLY DID PULL THE WOOL RIGHT OVER MY EYES THAT REALLY WASNT WISE VODAFONE AND MOBILE PHONE DIRECT I WILL NEVER EVER BE ABLE TO FORGET YOUR SYSTEM ERROR THAT CAUSED ME UPSET THE CIRCUS OF EVENTS THAT THEN FOLLOWED IT CERTAINLY WASNT IN THE T AND CS YOU SOLD FED UP OF ALL THESE BIG COMPANIES HAPPY TO TAKE OUR MONEY BUT NOT PLEASE SICK OF ALL THE STUPID T AND CS JUST PROVIDE ME WITH GOOD SERVICE OR ILL CEASE DONT EVEN TRY TO HOLD ME TO TERM YOU REALLY ARE SUCH CRAPPY FIRMS IM WITHIN MY 14 DAYS IN THE BOX RESELLABLE MY HANDSET LAYS AFTER ONLY 8 DAYS IN MY HAND STOP BURYING YOUR HEADS IN THE SAND SORT OUT MY PROBLEM IM NOT ABOUT TO LET THIS LIE SO GET IN TOUCH PLEASE DONT BE SHY IM LEAVING AND YOU KNOW FULL WELL WHY COULDNT GET IT RIGHT THE FIRST TIME A BRAND NEW CUSTOMER BUT ITS JUST FINE SPENT 7 HOURS ON SATURDAY AND 4 HOURS ON SUNDAY MY WEEKEND WAS NONE EXISTANT BECAUSE OF YOU AND YOUR ASSISTANTS ONE WAS RUDE AND ONE WAS NICE BUT IT DOESNT MATTER NOW JUST PUT IT RIGHT THIS IS FOR ALL THE PEOPLE OUT THERE DESPERATELY PULLING OUT THEIR HAIR WAITING FOR SOMEONE TO GET IN TOUCH WHY DO WE HAVE TO BEG SO MUCH TO GET A GOOD SERVICE WHEN WE GIVE THEM OUR MONEY IT REALLY IS SO CRAZY FUNNY.
written by 495Frost on 16/09/2017
Ordered a phone on Monday 11th. Updates on a daily basis that my phone should be expected on the 14th September. Took today off work. Come 14.16 on the day and I get an e-mail telling me the phone I ordered is not in stock. Surely they must have known it wasn't in stock earlier? I was offered a different phone but if i'd wanted that phone I would have ordered that phone. Not even the courtesy of calling to tell me I would have no phone. If I had been given warning yesterday or even this morning (surely you lot knew at this time?) they would still have my business. Not now. I'll take my cash to their competitors. There was no rude conduct by any agent but this is absolutely naff service.
written by 280Shaw on 29/08/2017
I got a contract about three months ago at first i was very happy, right up until i had a problem with the phone. When i contacted customer service they fobbed me off, and told me basically it's nothing to do with them there a retailer not a repair shop and i will have to pay for the phone to be repair or replaced. they were less than helpful and in fact they started to get a bit rude when i complained as i wasn't made aware this when i purchased the contract. If i could give the company a rating of no star it would be generous i wish i stayed away
written by on 02/08/2017
I GOT A CONTRACT THROUGH THEM INCLUDING A SAMSUNG 5S, TURNED OUT THE PHONE HAD AN INHERENT FAULT AT SD CARD READER SLOT. TOOK IT TO SAMSUNG SHOP WHO SAID THE HANDSET WAS AUSTRIAN AND WAS NOT COVERED IN THE UK. SPOKE TO MPD WHO INSISTED I GOT WRITTEN STATEMENT FROM SAMSUNG. WHEN I PROVIDED ALL THE EVIDENCE. THEY ASKED ME TO SEND IT BACK BY RECORDED DEVILRY WITH THE PROMISE OF FIXING IT AT THEIR SUPPLIER LEVEL IN AUSTRIA, TIME GONE AND I KEPT ASKING FOR MY PHONE BACK AND TOLD "IT'S I AUSTRIA" AFTER 6 MONTHS OF CALLING AND BEING PUSHED AROUND, I VENTED MY FRUSTRATION WHEN TOLD ITS STILL IN AUSTRIA I ASKED TO SPEAK TO THE SUPERVISOR WHO SAID SORRY IT WAS HERE ALL THE TIME AND NEVER LEFT THEIR SITE, THEY SENT BACK UNFIXED, IN THE SAME PACKAGE I SENT IT TO THEM AND ARE REFUSING TO ANSWER MY EMAILS. IN MY OPINION A CUSTOMER IS ONLY WORTH THE MONEY THEY PAY. I WOULD NEVER DEAL WITH THEM AGAIN OR REFER THEM TO ANYONE.
written by fsBarker108 on 27/07/2017
Will never use again sent me a smashed iPhone 7 and now told me it's my problem !!! Will not exchange even though it was damaged when it arrived!
written by WaylonHill on 28/06/2017
Great service straight forward ordering and super fast delivery. Would order again.
written by bolboasacristina1 on 20/06/2017
I am greatful for your services! Great job guys! Excellent service!
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As rated by our community of reviewers
Craigh50's Comment
Written on: 09/04/2018
Total rip off and i cant wait to get rid.Avoid the cash back offers because its geared up so you cant be bothered with all the faffing around and dont bother in the end.They have made a lot of money out of me and my wife over almost two years,and they are history ASAP. If they call me they are gonna get a mouth full believe me.