Mobile Phones Direct Reviews - www.mobilephonesdirect.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Mobile Phones Direct www.mobilephonesdirect.co.uk

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★☆☆☆☆

“Appalling”

Written on: 28/11/2017 by Michaila94 (1 review written)

Absolutely diabolicle company!.. totally incompetent and unprofessional!!!… Read Full Review

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★★★★★

“Outstanding service!”

Written on: 25/11/2017 by 497Koch (1 review written)

Efficient, helfpful and personal service with upgrading to an iPhone 8. Special thanks to the person I dealt with for outstanding service!… Read Full Review

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★★★★★

“Couldn’t fault them!! ”

Written on: 23/11/2017 by CourtneyAllen74 (1 review written)

This company is brilliant. This is the second time I have used them and they are so helpful and friendly. I did my research prior to them getting in touch and they met the best deal I could find on the market for the iPhone 8. Takes the hassle out of ordering a new phone and setting everything up as they do it all for you. Even told me how good the coverage was on the network I was switching to before I purchased. Also very useful how they organise the best time to call you as it fits around… Read Full Review

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★★★★★

“Efficient and painless upgrade”

Written on: 20/11/2017 by Marquesr46 (1 review written)

Efficient and painless process for my recent upgrade. The person I dealt with returned my call request within minutes and was helpful patient knowledgeable and friendly! Marked down the company as doesn't advertise upgrade plans to existing customers which would be useful so you can narrow it down and cost it prior to speaking to someone… Read Full Review

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★★★★★

“Got good deal very helpful and happy with the deal and...”

Written on: 19/11/2017 by 226Hopper (1 review written)

Got good deal very helpful and happy with the deal and phone I got… Read Full Review

Craigh50's Comment

Written on: 09/04/2018

Total rip off and i cant wait to get rid.Avoid the cash back offers because its geared up so you cant be bothered with all the faffing around and dont bother in the end.They have made a lot of money out of me and my wife over almost two years,and they are history ASAP. If they call me they are gonna get a mouth full believe me.

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★★★★☆

“Straight forward to deal with, prompt and honest in my...”

Written on: 16/11/2017 by wrDwyer431 (1 review written)

Straight forward to deal with, prompt and honest in my experience. Found the chap who did my upgrade to be very helpful in getting me a phone that wasn't available as an upgrade via their site… Read Full Review

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★★★★★

“Fabulous service again!”

Written on: 28/10/2017 by HumbertoGillespie225 (1 review written)

Fabulous service, upgrade went smoothly and phone is amazing. Highly recommended… Read Full Review

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★★★★☆

“Confusion over PAC code”

Written on: 21/10/2017 by 42Foley (1 review written)

I ordered a Samsung 7 edge on a cracking deal after speaking to the sales team. They advised me to get the PAC code, which I past over. The day my new phone was expected with no phone I rang to chase and was told it was a problem with EAS I was staying with EE on phoning EE they said their was no issues and to talk to mobile phones direct again. I went back and forth between EE and mobile phones direct until I managed to get an answer from the technical team at mobile phones direct that because… Read Full Review

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★★★★★

“Great service, best prices”

Written on: 19/10/2017 by Ggbgsan (1 review written)

I chose MPD for a second time and can’t fault them. Great service and best prices I have found… Read Full Review

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★☆☆☆☆

“Cheaters”

Written on: 18/10/2017 by Agustin62 (1 review written)

As a customer when i ordered a phone From this company . I bern told the cashback will be automatically into my bank account . Afer i found out i need to cleam through their website .and i get a reply dont mach their records or what ever they . Basically they have to find a reason. In order not to pay you Thats not correct.shame on you . Never again. Cheaters… Read Full Review

Geo1000's Comment

Written on: 14/11/2017

I had the same problem. They offered a cashback promotion and then ripped me off

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★☆☆☆☆

“We ordered an I phone 7. After 2 weeks the phone...”

Written on: 29/09/2017 by yuWare72 (1 review written)

We ordered an I phone 7. After 2 weeks the phone became faulty, the home button stopped working. We boxed the phone up and sent it back to mobilephonesdirect, expecting the phone to be replaced. They then contacted us by email to say the phone was not in "pristine" condition and the sim tray had been used. No way "sherlock", how did you think we had managed to use it for that period of 2 weeks. They have now send back the faulty phone and told us to take it to Apple Please note that under the… Read Full Review

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★☆☆☆☆

“VODAFONE AND MOBILE PHONES DIRECT”

Written on: 24/09/2017 by Guest11657 (1 review written)

VODAFONE AND MOBILE PHONES DIRECT YOU HAVE STRESSED ME OUT AND GOT ME INTO DEBT WISH ID NEVER COME NEAR YOU WISH ID READ ALL THE REVIEWS VODAFONE AND MOBILE PHONES DIRECT THINK YOU REALLY NEED TO DOUBLE CHECK THE SERVICE THAT YOU PROVIDE AS IT IS RUBBISH AND YOU LIED NO UPFRONT COST THAT WAS BULL YOU REALLY DID PULL THE WOOL RIGHT OVER MY EYES THAT REALLY WASNT WISE VODAFONE AND MOBILE PHONE DIRECT I WILL NEVER EVER BE ABLE TO FORGET YOUR SYSTEM ERROR THAT CAUSED ME UPSET THE CIRCUS OF EVENTS… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 16/09/2017 by 495Frost (1 review written)

Ordered a phone on Monday 11th. Updates on a daily basis that my phone should be expected on the 14th September. Took today off work. Come 14.16 on the day and I get an e-mail telling me the phone I ordered is not in stock. Surely they must have known it wasn't in stock earlier? I was offered a different phone but if i'd wanted that phone I would have ordered that phone. Not even the courtesy of calling to tell me I would have no phone. If I had been given warning yesterday or even this morning… Read Full Review

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★☆☆☆☆

“Worst company”

Written on: 29/08/2017 by 280Shaw (1 review written)

I got a contract about three months ago at first i was very happy, right up until i had a problem with the phone. When i contacted customer service they fobbed me off, and told me basically it's nothing to do with them there a retailer not a repair shop and i will have to pay for the phone to be repair or replaced. they were less than helpful and in fact they started to get a bit rude when i complained as i wasn't made aware this when i purchased the contract. If i could give the company a… Read Full Review

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★☆☆☆☆

“ZERO MANAGEMENT”

Written on: 02/08/2017

I GOT A CONTRACT THROUGH THEM INCLUDING A SAMSUNG 5S, TURNED OUT THE PHONE HAD AN INHERENT FAULT AT SD CARD READER SLOT. TOOK IT TO SAMSUNG SHOP WHO SAID THE HANDSET WAS AUSTRIAN AND WAS NOT COVERED IN THE UK. SPOKE TO MPD WHO INSISTED I GOT WRITTEN STATEMENT FROM SAMSUNG. WHEN I PROVIDED ALL THE EVIDENCE. THEY ASKED ME TO SEND IT BACK BY RECORDED DEVILRY WITH THE PROMISE OF FIXING IT AT THEIR SUPPLIER LEVEL IN AUSTRIA, TIME GONE AND I KEPT ASKING FOR MY PHONE BACK AND TOLD "IT'S I AUSTRIA"… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 27/07/2017 by fsBarker108 (1 review written)

Will never use again sent me a smashed iPhone 7 and now told me it's my problem !!! Will not exchange even though it was damaged when it arrived!… Read Full Review

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★★★★★

“Smart phone s7”

Written on: 28/06/2017 by WaylonHill (1 review written)

Great service straight forward ordering and super fast delivery. Would order again… Read Full Review

Wallslondon's Comment

Written on: 10/07/2017

I find it a bit suspicious how it's the first review written by nearly everyone who has reviewed this company...

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★★★★★

“I am greatful for your services! Great job...”

Written on: 20/06/2017 by bolboasacristina1 (1 review written)

I am greatful for your services! Great job guys! Excellent service!… Read Full Review

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★☆☆☆☆

“Utterly disappointed by their customer Service..”

Written on: 17/06/2017 by jellybird (1 review written)

Had ordered Sony Xperia XZ on EE 2 weeks back. They had totally messed up the application from the beginning. I'm suprised how they ended up providing incorrect e-mail address and Contact Details to EE in 3 separate Applications. We called EE several times and so Mobilephonedirect. It was a goof up by Mobilephonesdirect who have now made 3 declined Application in in my name, in a way ruining my Credit Rating and EE won't give me a phone through any dealer. Until i applied through them , I was… Read Full Review

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★★★★★

“Overall a good experience ”

Written on: 13/06/2017 by tcGriffin-Alt214 (1 review written)

Wasn't sure about using mobile phone direct at first but my existing provider was so unhelpful and more expensive about upgrading that I decided to change. Had no problems ordering, all very simple online... phone arrived in 4/5 days which is longer than some places but in the grander scheme of things isn't a issue... set up was okay, bit of an issue with the sim they sent but a quick visit to local phone shop to get a blank replacement sim fixed that. So all in all some things could have been… Read Full Review

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