written by on 30/08/2009
After sales service stinks. My smartphone has been repairs for three weeks and there is still no date as to when I will get my phone back.
Emailing the webshop@.... is generally ignored when it has anything to do with after sales service. 'Call you back in 4 working hours' is a joke... try never.
I have requested a refund now and the likelihood of me getting that are slim as they could not even replace my handset.
I will never use Mobile Phones Direct again. Rubbish company and an even worse after sales service.
written by on 29/08/2009
Purchased a htc Touch Pro 2 from Mobile Phones Direct in early August '09. htc phone arrived on time but GPS (internal or with Bluetooth external)was not working. Sent device back same week and I am still waiting for the smartphone to be returned. I am having to phone them up nearly every day for an update and don't seem to be getting there. I have even emailed them to inform them that the device needs a firmware upgrade to get the GPS working and is a known issue with this particular model.
Extremely poor after sales service and I will never use them again. I have requested for a refund now as they have not offered me an exchange or alternate device.
written by on 26/08/2009
Had to insist of a replacement after a number of faults, was told no more than 2 weeks which turned out to be 4 weeks. I had to chase Mobile Phones Direct to get a progress update and address issues such as postage refund and loss of free insurance.
They still have not refunded my postage and are making excuses about the fact that I did not have the phone during most of the 2nd month of the 3 month free insurance.
The person dealing with my issues claims that it is beyond his authority and does not know what his company is required to do by law. I am going to have to take them to the small claims court to recover my postage costs and the 1 month of free insurance that I have missed.
I have never had dealings with a company such as this one that appears to be completely ignorant about its duties and obligations towards its customers.
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