Seriously Aviod Mobilephonesdirect.co.uk

I purchased the HTC desire from this company on the 01 April after speakingto them and asking it was in stock and whether it would be delivered on next day delivery, They said no problem and given that i placed my order with them online. BIG MISTAKE!, i had a feeling that their deals were too good to be true.

Overnight my entire bank balance of £4000 (and they also attempted to take another £1000 but couldn't as no funds wwere there) had been removed to pay for a £360 phone, and i spent he next 2 days calling mobilephonesdirect (which i have to do from a different phone number each time or they recognised the number and didn't answer. Mobilephonedirect have said they will give me the money back in 2 weeks and that there's nothing they can do and they were no longer going to discuss the matter. to rub salt into the wound they also said that even though they said the phone was in stock and avalible when i placed the order, its actually not in stock and i will have to wait until around the 10th of may (plus a week extra due to heavy demand). After speaking to about 5 different memebers of staff and another 2 hours on the phone i was able to cancle the original order but once again they said they money would return to my account in 10 working days and that there was nothing they could do.
i read all the bad reviews on here and had a gut feeling to avoid this company being dodgey but due to the great price and me thinking it only happen to probably 1 in 100 customers i went ahead with an order.

Needless to say i've had a terrible week or so aftermath from placing an order with this company and i also had to get a £1000 overdraft(which cost me £75 fee's) to pay of bills while i waited for my money to be returned. This is the first time i've ever bothered to write one of these but due to the fact this company are so rubbish everyone needs to be warned so they dont make the same mistake i did!

Ordered HTC desire online late sunday night 11/04/10. Received it 14/04/10.

Brilliant!! can't stop playing with my new phone. BONUS.. bought the T-mobile PAYG for £352.00 with free car charger and 4gb sd card. Was going to find a way to unlock, my surprise?? my 3 sim works on the phone!! wicked no need to waste time finding way to unlock. COOL

The Nokia N900 is advertised on www.nokiaretail.co.uk which is run by Mobile Phones Direct as available for next day delivery. I ordered it on the 31/03/2010 and immediately after paying I got a message saying it is now going to be 3 days for delivery as it is out of stock. I rang on 12/04/2010 and asked for the order to be cancelled, I was told that it was cancelled but checking online later the order was still active, so another phone call on the 13/04/2010 and the customer service person said it was not cancelled and cancelled it while I was on the phone. When asked why the website still says that it is in stock and ready for next day delivery I was told that the website is not updated regularly!!!

AN APOLOGY

I have to write an apology concerning the delivery of my HTC Desire. I received it today and note from the address label that it was indeed despatched when it should have been and that the delay was entirely due to ParcelForce.
The only concern I have now is what happens if it goes wrong.

I wish I had found this review site before ordering an HTC Desire from Mobilephonesdirect. I ordered it last Wednesday evening so expected it to be delivered on Friday. Phone calls take ages to be answered and eventually I gave up trying.
In view of what I have read here about their delivery and repair service I have cancelled the order and gone direct to the service provider.
I would score them zero if this site allowed that.

AVOID AT ALL COST! SAVE YOURSELF AND YOUR TIME AND MONEY!

ordered nokia n900 2 weeks ago still not got it when ordered website said it was in stock but they emailed saying its not in stock then they gave me a new date of delivery waited whole day it never came emailed again asking where it is they said they mixed up delivery date and it will be dispacthed on new date still waiting! avoid dealing with this company at all cost! i will also complain to ASA and OFCOM for misleading advertisement about next day guaranteed delivery and showing phone in stock when it isnt! also will be asking for a refund on my delivery charge!

Keep this company well at arms length! I ordered my HTC HD Mini on Tuesday under the impression that it would be nexdt day delivery. The website both stated next day delivery and that the phone was in stock.
I received an e-mail the following day saying that they had lots of orders over the Easter weekend and to bear with them, basically. I checked the order status on the website which stated 'pending stock'. I phoned customer services on the Wednesday and was told that it was awating a credit check (Why not do this during the checkout process??? How can you state next day delivery???) Phoned up again on Thursday and was told that they didn't have stock and was PROMISED that they were having stock on Friday and it would be delivered out on Friday for Monday delivery..... come Monday and I'm now told that they have had stock in today and I will receive my phone on Tuesday.... a week after I ordered it!
Not a happy customer and certainly wouldn't recommend them.

Avoid at all costs!!!!!!!

I pre-ordered a HTC Desire on the 10th of March and I am still waiting for it a week after their website showed the phone as being in stock and available for next day delivery. I had real problems getting through to the customer support line and e-mail responses take days not hours. I tried to cancel my order but was told by e-mail that I couldn't because the phone had already been shipped. I phoned them to confirm this and it turns out that the phone hadn't shipped at all (the website status showed my phone as 'awaiting despatch'and they couldn't give me a tracking number either). The support guy apologised profusely and said they would cancel my order immediately. Not surprisingly they didn't cancel my order but instead took the money out of my account for the phone.

Will have to chase them again wasting my time and money. A terrible company to deal with.

i ordered a htc desire from mobile phones direct two weeks ago because i was proimsed that i would recieve the handset today the 7th, ive rang up the company and after a 35minute wait on the phone ive been told that i wont be getting the phone before at least friday. will i be using them again??? never!

I can only speak for myself here but I bought a phone contract from them 3 weeks ago and they were amazing. on-line order system was easy, delivery was prompt ( i ordered whilst they were out of stock and got my phone sooner than anticipated). phone was HTC HD2 which is outstanding and the contract deal was great and I went with vodafone in the end for the coverage (existing vodafone user). I originally went for T mobile but changed my mind and phoned their sales dept to change it to vodafone and they were very helpfull. I could not get this particular phone direct from vodafone. In my experience, 10 out of 10.

AVOID AT ALL COSTS....website says "guaranteed next day delivery" - don't believe a word of it! 3 weeks later and no sign of my phone. I tried to cancel and they said that it was in the post, that was over a week ago! I'm sending it straight back on principal, if it ever gets here!

Mega concerned.my contract is completly wrong im supposed to have 300 minutes and 300 texts..yet i only have 145 :-S i havent used the phone!!!.. im waiting in a paid que for their f#cking mistake ive been waiting for over 11 minutes now.. what a joke. I should have read reviews before actually using that site!! i dont trust it atall.. seems really dodgy..

IVE offically given up on calling them.. after 18 minutes they are taking the absolute p#ss. DO NOT BOTHER TERRIBLE COMPANY. Im so annoyed.

Never ever buy anything from these guys. I have had the worst experience possible with customer service. I have had to chase them at each step of my purchase process. I placed my order for Nokia N900 2 weeks before christmas and paid for next day delivery but when i didn't get it even after 7 days, i called them and they said.."oh!,we will send it right away". When it arrived, the contract was wrong, and the SIM and the handset were faulty. No replies to my email for days and the phone always goes to the automated answering machine. They say i have to contact manufacturer directly because i called them on the 8th day, not within 7 days.

I preordered a phone approximately 3 months ago, and since then it has constantly been due 'next week'. When it was finally released recently they suddenly told me that my T-mobile credit check had failed, despite the fact that I have a perfectly good credit rating. I emailed them about it several times, and they still haven't replied a week later. I finally managed to speak to them over the phone, after trying for days to get through to them and was told that T-mobile probably really needed proof of address, but that it's impossible for them to do anything about it on the phone or internet and that I would have to go into a store 2 hours away. In actual fact the store can't do t-mobile contracts at all, and wanted to sell me an identical vodafone contract £70 more expensive (which they had also offered me over the phone). When I phoned them back they told me that it was 'news to them' that the shop couldn't sort out my t-mobile contract, though he managed to confirm it on his computer within 10 seconds. Funnily enough I wasn't interested in paying £70 more as a thank you for the appalling service they gave.

I had to give this company 1, as 0 was not an option. I bought a Nokia N97 from them at £35/month on T Mobile. At first my phone was great, it arrived on time and I loved it, but very quickly it developed a fault. It would cut off during calls and didn't seem to hold a charge. I thought it was the charger and bought a new one, but this didn't work. My phone deteriorated and now won't even turn on. I called mobilephones direct but was an automoated message telling me they couldn't answer the phones. i tried their online chat but the representative was very rude and cut me off. I have had to contact Nokia and get it repaired through them with no help from mobile phones direct at all. Nokia should not have the responsibility for this, I bought the phone off Mobile phones direct and it was faulty. they should be repairing it or replacing it.

I found the customer service a disgrace and they don't care about after sale service. Would never use them again!

AVOID

I pre-ordered the new Nokia N97 mini a month before it was available. As promised it turned-up a week before anyone else had it in stock, and direct from a Nokia store owned by Mobile Phones Direct. The Vodafone deal was the cheapest I could find at £30 month. This is the Second phone I've bought from them. 5 stars from me and they do what they say on the tin!

Mobile Phones Direct Only got 1 star as I couldn't give them 0. Have had phone for 2 months when it developed a fault. I was told that after the first 7 days the they have no responsibility and I should deal with the manufacturer, who will take at least two weeks to repair the phone. Based on my experience they either have no understanding of,or respect for the sales of goods act. The phone (HTC Touch Pro 2_ is wonderful, but I should have gone direct to the network even though it would have cost more.