Mobile Phones Direct Reviews - www.mobilephonesdirect.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
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Mobile Phones Direct www.mobilephonesdirect.co.uk

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★☆☆☆☆

“Seriously Aviod Mobilephonesdirect.co.uk ”

Written on: 15/04/2010

Seriously Aviod Mobilephonesdirect.co.uk

I purchased the HTC desire from this company on the 01 April after speakingto them and asking it was in stock and whether it would be delivered on next day delivery, They said no problem and given that i placed my order with them online. BIG MISTAKE!, i had a feeling that their deals were too good to be true.

Overnight my entire bank balance of £4000 (and they also attempted to take another £1000 but couldn't as no funds wwere there) had been removed… Read Full Review

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★★★★☆

“Ordered HTC desire online late sunday night 11/04/10....”

Written on: 14/04/2010

Ordered HTC desire online late sunday night 11/04/10. Received it 14/04/10.

Brilliant!! can't stop playing with my new phone. BONUS.. bought the T-mobile PAYG for £352.00 with free car charger and 4gb sd card. Was going to find a way to unlock, my surprise?? my 3 sim works on the phone!! wicked no need to waste time finding way to unlock. COOL… Read Full Review

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★☆☆☆☆

“The Nokia N900 is advertised on www.nokiaretail.co.uk...”

Written on: 14/04/2010

The Nokia N900 is advertised on www.nokiaretail.co.uk which is run by Mobile Phones Direct as available for next day delivery. I ordered it on the 31/03/2010 and immediately after paying I got a message saying it is now going to be 3 days for delivery as it is out of stock. I rang on 12/04/2010 and asked for the order to be cancelled, I was told that it was cancelled but checking online later the order was still active, so another phone call on the 13/04/2010 and the customer service person… Read Full Review

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★★★★★

“AN APOLOGY ”

Written on: 13/04/2010

AN APOLOGY

I have to write an apology concerning the delivery of my HTC Desire. I received it today and note from the address label that it was indeed despatched when it should have been and that the delay was entirely due to ParcelForce.
The only concern I have now is what happens if it goes wrong… Read Full Review

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★☆☆☆☆

“I wish I had found this review site before ordering an...”

Written on: 12/04/2010

I wish I had found this review site before ordering an HTC Desire from Mobilephonesdirect. I ordered it last Wednesday evening so expected it to be delivered on Friday. Phone calls take ages to be answered and eventually I gave up trying.
In view of what I have read here about their delivery and repair service I have cancelled the order and gone direct to the service provider.
I would score them zero if this site allowed that.
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★☆☆☆☆

“AVOID AT ALL COST! SAVE YOURSELF AND YOUR TIME AND MONEY! ”

Written on: 12/04/2010

AVOID AT ALL COST! SAVE YOURSELF AND YOUR TIME AND MONEY!

ordered nokia n900 2 weeks ago still not got it when ordered website said it was in stock but they emailed saying its not in stock then they gave me a new date of delivery waited whole day it never came emailed again asking where it is they said they mixed up delivery date and it will be dispacthed on new date still waiting! avoid dealing with this company at all cost! i will also complain to ASA and OFCOM for misleading advertisement… Read Full Review

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★☆☆☆☆

“Keep this company well at arms length! I ordered my...”

Written on: 12/04/2010

Keep this company well at arms length! I ordered my HTC HD Mini on Tuesday under the impression that it would be nexdt day delivery. The website both stated next day delivery and that the phone was in stock.
I received an e-mail the following day saying that they had lots of orders over the Easter weekend and to bear with them, basically. I checked the order status on the website which stated 'pending stock'. I phoned customer services on the Wednesday and was told that it was awating a credit… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!!!!!! ”

Written on: 11/04/2010

Avoid at all costs!!!!!!!

I pre-ordered a HTC Desire on the 10th of March and I am still waiting for it a week after their website showed the phone as being in stock and available for next day delivery. I had real problems getting through to the customer support line and e-mail responses take days not hours. I tried to cancel my order but was told by e-mail that I couldn't because the phone had already been shipped. I phoned them to confirm this and it turns out that the phone hadn't shipped… Read Full Review

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★☆☆☆☆

“i ordered a htc desire from mobile phones direct two...”

Written on: 07/04/2010

i ordered a htc desire from mobile phones direct two weeks ago because i was proimsed that i would recieve the handset today the 7th, ive rang up the company and after a 35minute wait on the phone ive been told that i wont be getting the phone before at least friday. will i be using them again??? never!… Read Full Review

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★★★★★

“I can only speak for myself here but I bought a phone...”

Written on: 26/03/2010

I can only speak for myself here but I bought a phone contract from them 3 weeks ago and they were amazing. on-line order system was easy, delivery was prompt ( i ordered whilst they were out of stock and got my phone sooner than anticipated). phone was HTC HD2 which is outstanding and the contract deal was great and I went with vodafone in the end for the coverage (existing vodafone user). I originally went for T mobile but changed my mind and phoned their sales dept to change it to vodafone… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS....website says "guaranteed next...”

Written on: 26/03/2010

AVOID AT ALL COSTS....website says "guaranteed next day delivery" - don't believe a word of it! 3 weeks later and no sign of my phone. I tried to cancel and they said that it was in the post, that was over a week ago! I'm sending it straight back on principal, if it ever gets here!… Read Full Review

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★☆☆☆☆

“Mega concerned.my contract is completly wrong im...”

Written on: 22/01/2010

Mega concerned.my contract is completly wrong im supposed to have 300 minutes and 300 texts..yet i only have 145 :-S i havent used the phone!!!.. im waiting in a paid que for their f#cking mistake ive been waiting for over 11 minutes now.. what a joke. I should have read reviews before actually using that site!! i dont trust it atall.. seems really dodgy..

IVE offically given up on calling them.. after 18 minutes they are taking the absolute p#ss. DO NOT BOTHER TERRIBLE COMPANY. Im so… Read Full Review

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★☆☆☆☆

“Never ever buy anything from these guys. I have had...”

Written on: 12/01/2010

Never ever buy anything from these guys. I have had the worst experience possible with customer service. I have had to chase them at each step of my purchase process. I placed my order for Nokia N900 2 weeks before christmas and paid for next day delivery but when i didn't get it even after 7 days, i called them and they said.."oh!,we will send it right away". When it arrived, the contract was wrong, and the SIM and the handset were faulty. No replies to my email for days and the phone always… Read Full Review

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★☆☆☆☆

“I preordered a phone approximately 3 months ago, and...”

Written on: 15/12/2009

I preordered a phone approximately 3 months ago, and since then it has constantly been due 'next week'. When it was finally released recently they suddenly told me that my T-mobile credit check had failed, despite the fact that I have a perfectly good credit rating. I emailed them about it several times, and they still haven't replied a week later. I finally managed to speak to them over the phone, after trying for days to get through to them and was told that T-mobile probably really needed… Read Full Review

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★☆☆☆☆

“I had to give this company 1, as 0 was not an option....”

Written on: 02/12/2009

I had to give this company 1, as 0 was not an option. I bought a Nokia N97 from them at £35/month on T Mobile. At first my phone was great, it arrived on time and I loved it, but very quickly it developed a fault. It would cut off during calls and didn't seem to hold a charge. I thought it was the charger and bought a new one, but this didn't work. My phone deteriorated and now won't even turn on. I called mobilephones direct but was an automoated message telling me they couldn't answer the… Read Full Review

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★★★★★

“I bought a Nokia N97 from Mobile Phones Direct back in...”

Written on: 26/10/2009 by 1up (1 review written)

I bought a Nokia N97 from Mobile Phones Direct back in July when the handset was first launched; it was by far the best deal on teh handset (£35 per month on T-Mobile). Although there were problems in processing my account as I had just changed address and not told my bank the customer service team kept me fully informed as to the status of the order and I recieved the handset within 2 days.

The handset started behaving stangely about 6 weeks after I got it - it crashed a couple of times during… Read Full Review

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★★★★★

“I pre-ordered the new Nokia N97 mini a month before it...”

Written on: 26/10/2009

I pre-ordered the new Nokia N97 mini a month before it was available. As promised it turned-up a week before anyone else had it in stock, and direct from a Nokia store owned by Mobile Phones Direct. The Vodafone deal was the cheapest I could find at £30 month. This is the Second phone I've bought from them. 5 stars from me and they do what they say on the tin!… Read Full Review

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★☆☆☆☆

“ Mobile Phones Direct Only got 1 star as I couldn't...”

Written on: 11/09/2009

Mobile Phones Direct Only got 1 star as I couldn't give them 0. Have had phone for 2 months when it developed a fault. I was told that after the first 7 days the they have no responsibility and I should deal with the manufacturer, who will take at least two weeks to repair the phone. Based on my experience they either have no understanding of,or respect for the sales of goods act. The phone (HTC Touch Pro 2_ is wonderful, but I should have gone direct to the network even though it would have… Read Full Review

Peterkin101's Comment

Written on: 07/09/2010

I found this review somewhat helpful because...it relayed an experience but it was clear the customer was expecting too much.
<br/>
<br/>After 28 days it is standard proceedure, whereever you go, that a faulty handset has to be referred to an authorised service centre. Some of the bigger Carphone Warehouse stores has sevrice centres on site as do some of the bigger T-Mobile stores.
<br/>
<br/>Remember The Sale of Goods Act cuts both ways and the retailer has the right to examine the handset to determine if there is a fault and/or the fault was caused by abuse,accident etc
<br/>
<br/>Believe me,this is the very worst sector of the retail industry for "trying it on", threatening and abusive customers etc.
<br/>
<br/>Finally, there is little point in you returning the handset to the supplier if they then have to forward it to a repair centre.

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★☆☆☆☆

“After sales service stinks. My smartphone has been...”

Written on: 30/08/2009

After sales service stinks. My smartphone has been repairs for three weeks and there is still no date as to when I will get my phone back.

Emailing the [email protected] is generally ignored when it has anything to do with after sales service. 'Call you back in 4 working hours' is a joke... try never.

I have requested a refund now and the likelihood of me getting that are slim as they could not even replace my handset.

I will never use Mobile Phones Direct again. Rubbish company and an even… Read Full Review

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★☆☆☆☆

“Purchased a htc Touch Pro 2 from Mobile Phones Direct...”

Written on: 29/08/2009

Purchased a htc Touch Pro 2 from Mobile Phones Direct in early August '09. htc phone arrived on time but GPS (internal or with Bluetooth external)was not working. Sent device back same week and I am still waiting for the smartphone to be returned. I am having to phone them up nearly every day for an update and don't seem to be getting there. I have even emailed them to inform them that the device needs a firmware upgrade to get the GPS working and is a known issue with this particular… Read Full Review

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