Mobile Phones Direct Reviews - www.mobilephonesdirect.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
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  • Value For Money

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Mobile Phones Direct www.mobilephonesdirect.co.uk

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★☆☆☆☆

“Awful company - avoid!!!”

Written on: 04/10/2018 by GhengisKhan (3 reviews written)

They don't even deserve 1 star! Ordered a Samsung S9 on contract with no upfront cost. Went through whole process and then received a confirmation order where they've added £89.99 up front cost! Rang customer services who confirmed they couldn't find an upfront cost on their system so don't know why it's been added to my bill but they can see it has. They now have to email their finance section to check as finance don't have phones (ironic of a mobile phone company). Now have to wait up… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 15/05/2018 by MarisaWelsh (1 review written)

Had an s8 from them.changed my mind over night sent phone back unopened all seals in place. One week later. Email to say phone wasnt in box?????. I had sent phone to them recorded delivery. The signature on the reciept was different from the name of the signer?????. Now ive got hassle trying to sort out baliffs letters. … Read Full Review

Clairlongman's Comment

Written on: 30/01/2019

Hi where did you get to with this please? I have the same issue?? Interested how it all ended. I am going to get my solicitor involved.

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★☆☆☆☆

“Terrible outcome from attempted upgrade”

Written on: 26/04/2018 by Seagull94 (1 review written)

Upgraded on an existing contract through mobile phones direct, they failed to do this and instead set up a new contract and mobile phone number for the new phone, I now face additional expense and a protracted and tedious process to get my number on to the new phone and get my old contract cancelled. Terrible business and I will never deal with them again… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Great until I needed to cancel- then a total NIGHTMARE!”

Written on: 25/04/2018 by ciClayton145 (1 review written)

The ordering process was great but after receiving my phone I realised that I had no signal with the company I have chosen the network with, I was in my cooling off period so was within my rights to cancel. I posted back the phone which was in as new condition, it had been in a cover the whole time I had used it and I checked it before sending back special delivery. They will have received it the next day- I heard nothing for days and then had an email to say the phone had a 'deep scratch on… Read Full Review

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★☆☆☆☆

“Great, unless you have a faulty handset!”

Written on: 19/04/2018 by AnabelMassey186 (1 review written)

Good deal at a great price, only problem? Phone arrived faulty, I’ve now been waiting a week for a replacement and appear to be no closer to actually receiving it! I’ve now paid the first bill for a phone I’ve not used! Customer service is useless and constantly make ‘promises’ sick to death and would never recommend this company and I suggest you avoid them like the plague! Company is now pretty much unresponsive to emails and the only way I can communicate is by phoning them and… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Still cant buy a phone from them!”

Written on: 20/03/2018 by paulclews (1 review written)

Order was placed Sunday. Then Monday evening they email me to say they need further documents. Why couldn't they tell me they wanted these on Sunday? On my 3rd attempt to phone someone about my order I finally got through after more than 10 minutes waiting in their queuing system each time only to be told that I would have to upload some further documents and wait another day or two before receiving my phone I ordered on Sunday with next day delivery. Email response from staff suggests they… Read Full Review

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★☆☆☆☆

“Claim Cashback”

Written on: 17/03/2018 by YaritzaGallegos103 (1 review written)

normally there are offer 12 month contact for cashback 4,6,8,10,12 months bills i claim tow bills there after my Order Reference number is wrong when i call costumer service i got deference number. i can assume there are blocking claim cashback.all to gather i loss 8 months cash back. also time worst system… Read Full Review

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★★☆☆☆

“Painful Customer Service ”

Written on: 18/02/2018 by 166Goodwin (1 review written)

Phoned to cancel an order that was sat in the warehouse - what a painful experience Phoned to cancel an order that was sat in the warehouse and they refused to do it, said it had to be sent out and then i had to send it back - poor girl on the phone could not find a manager who would speak. I suggested that they took it out of the warehouse pile but she could not help. Such a shame - don't use them if you need something out of the ordinary.. Shame… Read Full Review

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★★★★★

“great customer service”

Written on: 06/02/2018 by chloeamercer (1 review written)

very happy with the customer service received today! Actually felt like they wanted to help me and left me feeling a valued customer!… Read Full Review

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★★★★★

“Great company!! ”

Written on: 05/01/2018

Hi!! I was worried to get a phone contract through "some company" I've never heard of ... but I took the risk and I'm very happy!! I got great deal ,great phone !! (Samsung s8 30gb of data unlimited mins and calls for 34£ with three-same deal in the 3 store costs 51£ +79£ upfront cost!! );) I just received 2nd bill and everything is like should be-34£! First bill was a bit higher (40.70£ but I knew it will be ) So thank you mobiles phone direct !! 5* for you So far!!;)) Angelika… Read Full Review

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★☆☆☆☆

“prices are advertised different ”

Written on: 04/01/2018 by Alani173 (1 review written)

purchased a phone from this company Sony xperia xz1 for £34.99 pm /24 months as advertised on website when i received my confirmation email it stated that £42.99 pm /24m would be deducted form my bank account. I called customer services and spoke to a lady who had no respect for my custom. i said to her it states clearly 34.99pm/24m for the contract she replied 42.99 is the correct price before cashback which would be paid into my bank account in 6 and 12 months time which would effectively… Read Full Review

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★★★★★

“Brilliant service and good offers ”

Written on: 03/01/2018 by Goodwinnf23 (1 review written)

I am extremely happy with the customer service I had problems with the network as they rejected my application for unexplained reason I was going back and forth with the network providers directly to try and find out why it's been rejected eventually the customer service team at mobile phones direct sorted it all out for me thank you. He managed to get my contract approved and bearing in mind this was at 6pm, I had my new phone with me by 10am the next morning… Read Full Review

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★★★★★

“Choice of phone and price rating”

Written on: 16/12/2017 by Hicksek282 (1 review written)

I wanted a decent phone without breaking the bank and got a good choice… Read Full Review

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Was this review helpful? 0 1
★★★★★

“Mobile phones direct contacted me today to upgrade my...”

Written on: 10/12/2017 by Braylenx196 (1 review written)

Mobile phones direct contacted me today to upgrade my phone. I am really pleased and impressed with their customer service as they have gone out of their way to keep me updated with the lastest deals available. It was quick and easy and I had to wait no time at all… Read Full Review

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★☆☆☆☆

“iPhone X and iPhone 6S ordered-No sign of delivery. ”

Written on: 09/12/2017

I am beginning to get increasingly annoyed with your service. It is causing myself and my family stress, which is the complete opposite of what you would expect when ordering a phone which you would expect to get in time for Christmas. Why would I want a phone I ordered last month to be here next year? It’s simply a joke. I feel as though I have been lied to all along. When buying the iPhone X, I was not given the slightest hint that your company is yet to ever receive stock of this device… Read Full Review

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★☆☆☆☆

“Shocking to non existent customer service”

Written on: 09/12/2017 by grahamwhateley (1 review written)

I ordered a Samsung Galaxy S7 Edge and the phone arrived when stated, all good so far. Then a couple of weeks later the phone developed a green line in the screen. I rang the helpdesk and was kindly instructed to post it to them (at my expense) and they will look to repair it and failing that, send me a replacement which was stated at a five day turnaround. They received my phone on 27/11/17 at 11:49 and I still have not received it back. The whole time my phone has been with them I have had… Read Full Review

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★★★★★

“Resent phone upgrade ”

Written on: 05/12/2017 by Petershaw29 (1 review written)

2nd time I’ve used mobilephones direct and I can’t rate them highly enough, the account manager I dealt with was absolutely brilliant, she was very knowledgeable and spent time to find me the best upgrade deal to suit myself, looking at all options and deals on offer. And it was delivered the very next day!! Cheers … Read Full Review

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★☆☆☆☆

“Stay clear”

Written on: 04/12/2017 by Ronnie82 (1 review written)

I would genuinly recommend anyone thinking of taking a cobtract with mobilephonesdirect to stay well clear! Offers sound fantastic, money back and free gift, why wouldnt you? Its all unfortunate, for example i can certainly clain the money back however i have to claim it back on certain months throughout the length of the contract obviously in a ploy to have people either forget to claim or fail to claim within the allocated time. Im also still waiting on my free gift, an LG watch, in… Read Full Review

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★☆☆☆☆

“NOT NEXT DAY TWO WEEKS ”

Written on: 02/12/2017

Ordered my phone took the day off work lost money new phone said next day at the checkout page and wen that day came they told me two weeks this was not stated at the time why sell stock you dont have USELESS COMPANY DO NOT USE DO NOT USE THEY TOOK FULL PAYMENT FOR MY PHONE please buy else ware I do not like the fact they advertise next day to get you in take full payment and even on checkout its saying next day… Read Full Review

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★☆☆☆☆

“Awful iuseless ”

Written on: 29/11/2017 by Scotty_bhoy (1 review written)

Awful declined my contract on security reasons but wont tell me what these reasons are. The network provider approved my contract but it was after this mobilephonesdirect decided to cancel my contract and not tell me until i contacted there CEO. All details i provided them with are my correct details from address to bank details so there is no security reason for them to decline my contract expecially after passing the credit check from the network provider. They refuse to provide me with exact… Read Full Review

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