Paid for installation of new ovens and removal of old. On removal, the team dropped the oven on our front porch, damaging the step and the tiling. AO asked me to obtain quotes from builders on my own time, then after I'd found one willing to do the job told me it was too much and they would only pay for new tiles, not labour! Which was a quarter of the cost of the job! Shocking service, now left with a porch with cracked and broken tiling to fix at my own expense. Illegal and wrong!

Great price but rubbish delivery service. Stayed in 7am to 7pm - online tracker kept pushing back delivery eventually past 10pm saying “we are late but it’s still coming”. No one called. Gave up at 11.20pn. Called AO this morning (they didn’t call me) and apparently they stop deliveries at 7pm. . Why didn’t the tracker say that??? Poor. Very poor. Should have paid a few pounds extra for another firm.

Paid for washer including disconnect reconnect and recycle. Machine delivered packaging removed and was told that washer could not be connected as pipe was connected to water pipe and if they tried to remove pipe kitchen would be hit with a massive waterspout and I would have to call a plumber ASAP. When I pointed out that I was told expert engineers were promised I was told Sorry missus we are only drivers. I was left with my old machine my side by side drier and new machine all in the middle of the kitchen floor blocking my kitchen diner and access to back door. I phoned in an emergency plumber was a Sunday“ only to be told there was absolutely nothing wrong with the plumbing since this was Sunday the guy could not instal for me. I was left for 7 days like this and ao.co have completely ignored my complaint. The phone no. on their page is unobtainable.I am now still having to go round old washer as they have not recycled as agreed. I am 79 so looks like I am going to be swerving round my machine for the rest of my natural. BUYERS BEWARE!!!!! The washer was a BOSCH series 4 Machine itself is fab.

I contacted them once by phone and twice by email with queries. In each case the query was dealt with in a timely manner. They understood fully what I was asking, and answered fully. We were equally impressed by the 2 gentleman who came to install the machine. They came on time. They were highly skilled and friendly. They took great care not to damage anything when removing the old machine and bringing in/installing the new one. A huge credit AO

As usual AO delivery process beats others hands down - informative, notice, time. Again as usual an excellemnt installation crew. Particularly liked attention to detail with built in dishwasher install really could not get any better. Given that prices are competitive why go anywhere else?

Excellent service great delivery.

Second time we've ordered an item from AO and not disappointed.The service was excellent and the delivery team were highly professional (LU 145 ).Would recommend without hesitation and look forward to using the service in the future.

Had a Dishwasher delivered and fitted today work good and helpful

guys arrived on time, rang before they arrived, polite guys, would recommend them

Had a washing machine delivered yesterday by the crew. They were professional, friendly, polite and very efficient. They installed the new machine quickly and with no fuss and took away my old one leaving everything clean & tidy. Very impressed with the service.

They were fantastic delivery guys, polite, helpful, efficient, a real pleasure Placing the order was easy, good website Overall a good buying/delivery experience, highly recommend

Great experience from ordering to delivery. Easy to place order. The delivery team were polite, couteous and very helpful. A pleasure to deal with.

The gun hasn’t come and we have waited for almost a month this is getting ridiculous and annoying I have missed many airsoft wars as I haven’t had the weapon NEVER BUY FROM HERE!!!

Ref: AVV324F Was contacted prior to delivery byphone and item arrived within allotted time. Very quick and efficient service. Friendly and helpful staff. Would definitely recommend to friends and family.

It was an excellent service from start to finish, I needed it Quickly and received it quickly. Delivery men were Gentleman and kept me informed from start to finish. Thank you very much to them. Very satisfied customer I will use you again and recommend your service to friends and family.

Delivered my product exactly as advised, very pleased. Would definitely recommend AO.com to anyone.

I got an cooker from ao a few months back. Long story short the oven blew up in my face glass shattered everywhere. They should have dealt with me direct as it is within 6 months but keep passing it back to the manufacturer for the warranty as they do not have engineers so they have to use my warranty when by law they shouldnt be involving the manufacturer. But they keep insisting that they have to. And the manufacturer is saying repair even though I am terrified to use this oven i am disabled and cant move much so for this oven to be fixed I would t be able to use it as it scares me so much. I am petrified. I have explained everything to them but they keep passing it back to the manufacturer even though they are not supposed to. When I initially spoke to them last week they said they would replace or refund once the engineer had checked everything. AO do not care about the customer or their needs and will sell a faulty product and not even care about it and just pass the buck to the manufactor rather than take responsibility. I am still finding glass around my kitchen. The shattered glass is still falling off and I'm scared my 7 and 9 year are going to get hurt. Just be warned buying a product that could be faulty as when they have gotten rid of it they do not care

The 2 lads that brought my microwave were right on time.