We have purchased goods from Appliances Online before and the service was excellent. I have recommended this service to friends.

super value and ease of use

This is my first major purchase one line and I found the process straight forward - what a relief!

Excellent service - everything happened as promised with delivery and FF now installed and working. Very curteous delivery team and very helpful operator on-line when I called to arrange delivery - especially, perhaps given some earlier comments, to be asked at that stage if this is the product I wanted - e.g. "this is a fridge with a small freezer built-in on-top - is this what you believe you ordered".

The ZANUSSI ZRT318W FF was the cheapest available on-line and it was delivered for free on Sun afternoon !

On this performance applianceonline deserves a better overall rating than 3.5 - but this will follow if they maintain this level of service.

Was impressed when ordering with the range of delivery slots and the fact I could choose which day I wanted delivery on, from next day, all for free (inc weekend delivery). Then got given a 4 hour timeslot for the day of delivery, followed by a call from delivery driver on the morning of delivery to give two hour slot. Could not be more helpful, delivered, unpacked, removed packaging, very polite and pleasant.

Great value, rarely am I impressed with online purchases but Appliances Online have left a very positive impression.

Wow! Amazing value, amazing website, amazing delivery schedule, amazing service. Will very definately be back and will recommend to absolutely everyone I meet.

So far haven't had any problems. Easy to use, easy to understand, easy to pay!

Absolutely first class in every respect, from enquiry through to delivery. The Wine Cooler is very well made, quiet and 'fit for purpose'! Well satisfied.

Regards, Rod Walmsley

Very pleased with appliance did shop around with other retailers. Was delivered on time and efficiently. Product very quiet.

I recently purchased the washer dryer - LG F1403RD6 - for £607.00

I would like to mention that this is the first time I have bought anything from Appliances Online.

To start with, the positives:
Customer services answered promptly, were polite & helpful; order was on time and within agreed time slot; product was cheaper than else where; free delivery.

Negatives were:
Paid for installation, in which the installation chap was not equipped with any tools/parts, and totally incapable of tightening up connections. Resulted in water leaks less than 5 mins after he left from ALL connections/pipes. Luckily he had to leave the machine out because he knocked over a bucket of water so I was able to see the leak! Also, hot water pipe left open. Had to get someone else to put cap on and tighten up connections/pipes.

I think I would use Appliances Online again but I definitely would NOT use their installation service. I think they should change their delivery company - and provide more training to installers.

fantastic customer service, very helpful delivery staff. products great value for money and no delivery charge fantastic have told friends and family to go on this website for future purchases. Excellent company.

I am afraid that my first experience of this company has been very very poor. It got off to a good start when I ordered a new cooker with 2 ovens and it was delivered the next day (Tuesday) The problems began when I discovered that despite the fact it had been advertised as having 2 ovens, the product information on the website was incorrect and it only had one oven. After an hour on the phone to Appliances Online and Zanussi they apologised for the website errors and offered to swap it for a Zanussi with two ovens. That was due to be delivered today (Sunday). The delivery van arrived at 8am with the new cooker - but refused to collect the other, wrong, one. Yet more phone calls to Appliances Online have resulted in more apologies that were this time blamed on a "system error". So I now have to take another morning off work tomorrow for them to come and collect what should have been collected today. And, of course, as they dont come with plugs I have no way of knowing if it actually works .....

This is my third bosch washing machine,it is far more versatile than my second one,I like the fact you can put a lightly soiled load in and retrieve it after 15mins,i also like the timer programme and the choice of spins.Another good thing is that when the washing has finished you don't have to wait to open the door.I can,t fault this machine at all,i wouldn't have any other make.

Easy to understand the website

I could not see anywhere if there is an installation service, very useful for cookers, especially electric ones.

FIRST TIME I HAVE USED THIS COMPANY BUT THE WEB SITE WAS A JOY TO USE - IT COULD NOT HAVE BEEN CLEARER OR SIMPLER. HIGHLY RECOMMENDED TO ALL.

Good site easy to use loads of info

A very effective website. Due to my postcode, weekend deliveries are not possible. Two phone calls placed to the helpdesk about delivery details which would apply if I were to order were dealt with very quickly and in a friendly helpful manner. The company is linked to the Nectarcard system and therefore became my preferred option when several competitors had very similar quotes for price. Because weekend delivery was not available for my postcode it would have been helpful to know a specific delivery time slot before confirming the order in order that arrangements could be made well in advance.

Appliance Onloine - Purchased a Beko CDA543F in black £328

Excellent website, easy to follow and to select a delivery date. Had to join Which magazine for free delivery which was a bit odd, but I did and quite enjoyed the free Which mags but the I cancelled it which was easy to do.

I had a follow up call a few days later to check delivery date and also tried to sell me insurance for breakdown, I declined this but I guess some people want it.

Had a text a couple of days before with exact delivery time and a call an hour before delivery on the day.

Guys cleared away all the packing and fitted the fridge freezer in place.

Item was perfect condition with no scratches or imperections.

Not used it yet so can't comment on product or after sales services should there appear a fault.

So far excellent company to deal with good value for money and will buy from this site again.