written by woodlanderJohn on 04/04/2011
I have been with webhostinguk for 15 months now and overall I think the service is excellent.
I think the value for money for my windows packages is as good as I am going to get. Over the period I have used them here have been no technical problems.
I had a problem last weekend over billing but late on a Saturday and the ensuing Sunday night I was able to get a prompt response through live chat and the problem was resolved.
Later on the Monday I phoned them up on the matter, as much as anything to test their telephone response, and again I got through almost immediately to the department I wanted. I also had the feeling I was dealing with real people and not automatons reading from a script,
John M
written by on 29/03/2011
When I have a query or problem I telephone and speak to Jess - I always know that she will provide a solution, or she will phone me back when she promises with a result. I know that with Jess, I am guaranteed excellent service - it is a pleasure to deal with her.
written by on 25/03/2011
Great service.
Any questions you ask are answered immediately. I was assigned an account manager and he was fantastic. I only ever waited for ten minutes maximum.
I would certainly recommend this company to friends and family.
Thanks
written by on 17/03/2011
They were brilliant for the last 2 years but in the last couple of weeks they've gone from providing excellent support and no downtime to poor support and even worse downtime (3 major outages in 2 weeks).
Support now consists of one word answers and vague comments whenever a more detailed answer is requested. They rebooted our server (without any notification) at 4pm UK time to apply a patch (the server took just under an hour to come back up). An internal 'permissioning' issue stopped our website working (no real explanation why this happened. Currently there's an ongoing network issue so the website is down again. No time estimate for it being fixed,.. when asked if there was an estimated fix time the response was 'nope'.
Am really disappointed in them and have gone from thinking they were great to desperately wanting to warn any professional company to avoid them.
written by on 11/03/2011
Hi All,
I have been their customer for about 2 years.
Everything was Ok till about month ago. Since then: - slow access to all services (ftp, www, email, etc)
Yesterday one of their servers crashed at about 10pm and it has not been fix till now (3:49pm).
My customers can not receive emails and all my services (at webhostinguk) are up and down.
All I can hear from technical support is: network glitch, power circuit problem, now they are blaming hackers DDOS attack. Its good job it is not snowing.
If you appreciate professional customer support and reliable hosting DO NOT CHOOSE them.
Waste of everything.
It went that far so I had to get my solicitor involved to resolve my issue.
Do your research before getting involved with webhosting.uk.com
written by on 09/03/2011
Very professional organisation.
Dealt with Liza who was a fantastic rep. and she helped us resolve all issues in a timely manner.
Liza connected us to the right tech support engineer who helped us get our server.
Kind regards,
written by on 06/03/2011
Web host UK has a very excellent service. They know the good value of customer. Specially Jess she is very friendly, Helpful and she takes all the jobs with accountability, I am really pleased with her service. Excellent. I would recommend this service to anyone..
Aj
written by on 11/11/2010
webhostinguk Hosting Works!.
I am a small business owner who is lucky enough to have business booming. I needed a website up fast and easily. Although none of the templates available on the external design tool really met my needs. The Tech support team of webhostinguk was more than helpful with getting me to create my own banner and upload it so it worked with the tool. No question was too small or too stupid. The tech support team is so friendly and all English speaking really helped me through. In this day and age where tech support is difficult to get and then at times even more difficult to understand...Inmotion is getting it DONE! I am happy with my site design and support they all have given to me, They give you the best service always .i truelly appreciate thier concern towards thier clienst queries i have with them .The help you with thier best knowledge base and technology
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