Simply Supplements www.simplysupplements.net

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★★★☆☆
3.4
61.0% of users recommend this
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“Simply Supplements www.simplysupplements.net”

★★★★★

written by on 20/10/2012

Fantastic article, Superb resource provided for us, It will help me in my future, I really appreciated with all the given information , So I will bookmark it, Thanks for sharing.

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“Peppermint supplement”

★☆☆☆☆

written by Roper on 12/10/2012

I ordered peppermint from simply supplements. They arrived and when I opened carton to take one I found out they tasted of dried mud . Vile, when I phoned I was told that was what they were supposed to taste like. I was told to return them as long as I had not opened the carton. This company must deal with clairvoyants who can taste the product without opening it. Beware this company has no customer care policy. However if you like throwing money down the drain, it's simply supplements every time.

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Suziehopkins's Response to Roper's Review

Written on: 12/10/2012

Dear customer,

I am extremely sorry to hear about the problems you have experienced.

I would like to look into this matter in more depth. Please contact me at [email protected] with your order details so that I can personally investigate for you. If you still have the peppermint product you referred to, please could you also supply the ‘Batch Number’ from the side of the carton. This will allow me to investigate the matter in more detail.

Again, please accept my sincere apologies for the inconvenience this has caused.

Best wishes

Suzie Hopkins

Customer Service Advisor
Simply Supplements

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“great relaxing product”

★★★★☆

written by mandyb68 on 29/09/2012

hi all purchased valerian tablets amongst other supplements from this merchant and first thing i noticed when i called to place my order was how pleasant the agent was....they were an english person which makes a refreshing change!! the agent took all my details and because i spent over £60 i qualified free next day delivery! wow this was an added bonus that i was not expecting. the other products i purchased included multi vits for my mum and glucosamine for my dad. the whole process took only 3 minutes to complete. i was a little disappointed when the next day came and no supplements! so i called simply supplements and they said that because when i called it was 2.30pm and i had missed the next day service as last orders were 12.30pm but was assured it would arrive the following day. I was quite argumentative to the agent in question disputing this was not mentioned to me but when i requested my recording to be released to me to my horror the agent was right!! i feel so ashamed as i was quite rude to her!! this was also stated on their site too! i will buy from simply supplements again...sorry eli from simply supplements! mandy b xx

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“I have been ordering Gingko Biloba for some time now...”

★★★★★

written by philmyers on 31/08/2012

I have been ordering Gingko Biloba for some time now and this stuff really works! If you have problems with memory or even blood circulation (especially if you have cold hands and feet) I would advise you to take this. Delivery times were a bit sluggish last year but I have experience and also been advised that since the start of 2011 Simply Supplements have incorporated a new IT system which has revolutionised their delivery processes and customer service experience. Great Prices and excellent Customer Service. I simply wouldn’t go anywhere else to order! Keep up the good work simply Supplements!

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“Next Day Service...Simply Fab!”

★★★★★

written by carlmete on 28/08/2012

As I order once a year, I usually place quite large orders so was so pleased to find that as my last order was over £60.00, I received free next day delivery! I was due to go on holiday that week, and admittedly I had left my ordering till quite late on this occasion, but the fact that I received my order next working day meant that I could take my supplements on holiday with me and I didn’t have to go without! I would definitely recommend simply supplements to any one who wants great value products at great prices! Hope this information helps those who need supplements in a hurry!

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“Always on time and great value”

★★★★★

written by barbarnewman on 23/08/2012

I always order from simply supplements and wouldn’t consider another company, simply because they offers great value products at fantastic prices. I have seen a big improvement in my health since purchasing various different supplements and what’s more with their buy one get one free offer it makes their products unbeatable value for money. Orders always arrive quick and efficiently and I have recommended them to all my family and friends who are now regular customers of Simply Supplements! Very please with all the services I have received!

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“Being an elderly customer, I do sometimes struggle to...”

★★★★★

written by dorrischapman on 22/08/2012

Being an elderly customer, I do sometimes struggle to do things online (although I am becoming much better at it now!) so I do prefer to place my orders over the phone. The advisors are always very patient with me (I am a quite hard of hearing) and always seem really happy to help and are always very polite. I find it a joy to place my orders as I always get great offers and the advisors are a joy to talk to! Very happy customer.

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“Highly Recommended”

★★★★★

written by stuhalltetford on 20/08/2012

I have been ordering from simply supplements for the past four years now and have never been disappointed. My orders always arrive really quickly and I always find that their products are always cheaper than anywhere else on the market! Furthermore their products really do work! I am a regular user of Glucosamine and simply couldn’t imagine life without it. Before taking this I suffered really bad arthritis, so bad up to the point that I could barely walk due to the pain in my knees. Since using Glucosamine I have become a new woman! I now hardly have any pain at all and I literally have a new spring in my step! I wouldn’t look back and I will always order with simply supplements for there fantastic products and outstanding customer service. Highly recommended!

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“Calming Formula for dogs works a treat”

★★★★☆

written by daleg on 18/08/2012

I am a regular customer of Simply Supplements and I have recently decided to try their pets range for the first time. Having 3 labradors running around the house can be a bit of a challenge, especially after introducing the new puppy. I have recently ordered the Calming Formula for cats and dogs and this supplement has really helped in keeping them a little calmer and more relaxed, essential with visiting guests and their children. Does exactly what it saids on the tin. Delivery times could have been a bit Quicker but normally my orders arrive in no time! Nonetheless I think this is a great company and I will continue to place all my orders with them in the future!

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“So much cheaper than the high street”

★★★★☆

written by brendanb122 on 17/08/2012

I have just recently placed my first order with Simply Supplements after my neighbour recommended them to me. I usually buy my supplements on the high street which are quite pricey, so I was delighted when I ordered from simply supplements and found their prices to be so much cheaper then what I usually pay! My order arrived within 3 days and I am delighted with the service I have received. I will continue ordering from simply supplements for the foreseeable future! My only regret is that I have not brought from Simply Supplements sooner as I would have saved more money! I have also noticed they do a price match guarantee which just add that icing on the cake. Many thanks

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“Simply Supplements Slimmex”

★★★★★

written by joechap12 on 15/08/2012

If you want first-rate products at affordable prices simply supplements is the place to go. I love their buy one get one free offer and their prices are always really affordable and the products are always excellent. I order online for free postage and I have never had to wait more than 5 days for my order, although they usually arrive within 3 days! I have been using their Simply Best Slimmex for a couple of months now and I have seen a difference both on the scales and in my everyday life! This product has helped me shift those stubborn few pounds and I feel great about myself and cannot wait to show off my new figure on holiday in a few weeks! Thank you simply supplements for all your help!

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“Worked for my nephews joints”

★★★★★

written by makgrey888 on 14/08/2012

I am a regular customer of simply supplements and recently recommended my nephew to try their Glucosamine as he is a runner and can get quite achy joints. My nephew has been thrilled with this product and says he can really feel the benefits! And what’s more because I recommended my nephew and he had not ordered from them before, I received £5.00 off my next order as per their recommend a friend offer! Outstanding service that you simply cannot beat. Great work!

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“Fantantastic prices and great delivery”

★★★★★

written by Grantj123 on 11/08/2012

Hi all I have been ordering from Simply Supplements since last year. I normally buy Glucosamine and Multivitamins from them. Every purchase I have had so far has arrived in great condition and very quick. I have just placed my order today and my total was over £60. I was notified by one of their call agents that my order qualified for next day delivery as it was over £60 which was a bonus! I have recommended this company to friends and family. Since buying from these guys I have stopped ordering from the hight street. as Simply Supplement's prices are far cheaper than theirs. Simply Supplements range has over 120 products and some unique ones too. I have tried woods health and by advice is stay clear of these guys! Well done Simply Supplements

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“Simply Supplements Simply Great”

★★★★★

written by Jameswatts123 on 09/08/2012

I have been ordering from simply supplements for the past four years now and have never been disappointed. My orders always arrive really quickly and I always find that their products are always cheaper than anywhere else on the market! Furthermore their products really do work! I am a regular user of Glucosamine and simply couldn’t imagine life without it. Before taking this I suffered really bad arthritis, so bad up to the point that I could barely walk due to the pain in my knees. Since using Glucosamine I have become a new woman! I now hardly have any pain at all and I literally have a new spring in my step! I wouldn’t look back and I will always order with simply supplements for there fantastic products and outstanding customer service. Highly recommended!

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“I've been scammed!”

★☆☆☆☆

written by bellabelle on 08/08/2012

I ordered vitamins from Simply Supplements in April and paid via my credit card. It is now four months later and they have sent me a repeat order and taken the money from my credit card without my permission. At no time during my phone call to Simply Suplements did I request a repeat order. I will now have to write to my Bank to make sure that Simply Suplements are not able to do this on an on-going basis.

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Suziehopkins's Response to bellabelle's Review

Written on: 09/08/2012

Dear customer,

I am sorry to hear about the problems you have experienced.

At Simply Supplements we do have a repeat order service called Auto-Despatch. However, I am concerned about this matter as our Auto-Despatch service is not set-up without a customers consent.

If possible, please could you call our freephone number 0800 988 0292 and ask to speak to our Repeat Order Manager, who will be happy to look into this matter for you in more detail. All calls made to our call centre are recorded and so we will be able to fully investigate the original order placed back in April.

Our Repeat Order Manager will also ensure that your repeat order has been cancelled so that you will not receive these items in the future.

Again, please accept my sincere apologies for any inconvenience this has caused.

Best wishes,

Suzie

Customer Service Department
Simply Supplements

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“Great Delivery”

★★★★★

written by on 06/08/2012

I have just recently placed my first order with Simply Supplements after my neighbour recommended them to me. I usually buy my supplements on the high street which are quite pricey, so I was delighted when I ordered from simply supplements and found their prices to be so much cheaper then what I usually pay! My order arrived within 3 days and I am delighted with the service I have received. I will continue ordering from simply supplements for the foreseeable future!

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“Product NOT Delivered - Dreadful Service - Possible Scam”

★☆☆☆☆

written by on 31/07/2012

I ordered a health supplement almost a month ago and it has not arrived to date; however the amount was deducted from my account immediately via a bank that Simply Supplements use based in Jersey. I have now been requested to complete a lost parcel form that must be mailed back to Guernsey before any further action will be taken. They did NOT state that after all of this nonsense that I would actually receive a refund. It looks like many other people have been through this process only to be offered a replacement and not a refund. I have included some links below outlining some of the problems other people have encountered. Simply Supplements OR Simply a CON?

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Guest's Comment

Written on: 06/08/2012

Dear Customer,

I am very sorry to hear of your delay in delivery, we are fortunate that our postal agents do deliver within 3-5 working days in over 95% of cases, however, we are most concerned about the handful of customers (including yourself) who have experienced a delay.

As a result of these delays that have occured, we have now invested in an express delivery system for customers who wish to receive their order the very next day! This is now available currently to all orders over £60 free of charge. As we have a lowest price proposition we would operate at a loss if we were to offer this service to all delivery sizes. However, for smaller orders we will shortly be announcing an option to pay a small charge for speedy delivery.

We always welcome any feedback, and as a modest sized business we are always looking to improve and we can always get better, so we do hope that this investment in our express delivery service will help our customers to receive the very best experience when shopping with us.

However, this does not really answer your current concern in respect of your outstanding order. I understand you have opted for our free delivery service, this should have taken no longer than 3-5 working days and so we are very sorry for your personal delay as it seems you could be one of the few that have been affected by this delay. We do of course still offer a replacement if goods do not arrive. I would also like to help look into your personal matter more deeply to see if I can be of assistance, so please do contact me at [email protected] so that I can look into it and attend to your concerns straight away, I am very sorry again for the delay you have experienced. Kind Regards, Suzie



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“Non delivery/insecure website”

★☆☆☆☆

written by on 27/07/2012

Received catalogue,ordered goods on 13th July on Simplysupplements web site. Money went through my account on 15th July payable to Healthy Marketing, a company I have never heard of. When questioned SS had no knowledge of either my order or the payment. Today, 27 July, the goods arrived from a company called Woods Supplements, aka Healthy Marketing. Never having had a Woods Catalogue, we are all unable to understand, if this is a secure site how did my details and card payment, end up with another company??

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Suziehopkins's Comment

Written on: 27/07/2012

Dear Customer,

I would like to offer my sincere apologies for the problems that you have experienced.

I am extremely concerned about the issue you have raised as Simply Supplements and Woods Supplements are two different companies.

I can assure you that our website is completely secure. Our website is secured by SSL (128 Bit certificate) which is the industry standard protocol, allowing our website to communicate with secure browsers. SSL uses technically advanced encryption in order to prevent others from reading your card details. In addition we have signed up to a scheme called MasterCard secure or verified by Visa. This requires you to enter a password in order to complete your purchase.

Please could you call our freephone number 0800 988 0292 so that we can investigate this matter for you in more detail. Again, please accept my sincere apologies for any inconvenience this may cause.

Best wishes,

Suzie.

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“very poor service”

★☆☆☆☆

written by on 07/07/2012

Tempted by competitive prices and next day dispatch promise. Terrible delivery times, placed an order on 29th of June and as of today 7th of July I still have not received my goods. Stay away if you need your supplements sooner than 20 days after ordering, as this the period of time it will take to investigate presumed missing goods. VERY DISAPPOINTING INDEED. I would give no stars but there was no option.

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Suziehopkins's Comment

Written on: 10/07/2012

Dear customer,

I am sorry to hear that your order has not arrived (as of 7th July). I assure you that at Simply Supplements we strive to provide the highest level of customer support.

I would like to personally look into this matter for you in more detail. Please contact me at [email protected]. Again, please accept my sincere apologies for the inconvenience this matter has caused.

Kind regards,
Suzie.

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“Helped my Osteoarthritis”

★★★★★

written by fredhendry1 on 22/06/2012

I am new to supplements and I wasn’t really sure what I was supposed to be buying for my condition, I have osteoarthritis and I thought perhaps a supplement would help, I called simply supplements and they were so helpful. They talked through the variety of products which may help me and I placed my order the same day. I have been using the recommended glucosamine now and I feel amazing. My pain has gone! The advisor I spoke to has really helped me in so many ways. Great customer service would recommend this company to anyone.

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