Viagogo Reviews - www.viagogo.co.uk

★★★☆☆
2.9 / 5
50.8% of users recommend this
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★☆☆☆☆

“Tickets supplied not what I purchased and no refund...”

Written on: 02/05/2017 by Edmondsonxj270 (1 review written)

I purchased tickets at the cost of over £500 and when supplied they were not what I had paid for. When I spoke to Viagogo they refused to rectify the position and refused to offer a refund. Their customer service line was extremely unhelpful, refused to allow me to speak to a manager and refused to give me contact details to allow me to complain about the service received. They then cut me off because I was taking up too much time. I am extremely disappointed but the service provided and… Read Full Review

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★☆☆☆☆

“We purchased 3 tickets for Shreya Goshal concert held...”

Written on: 01/05/2017 by khileshwar (1 review written)

We purchased 3 tickets for Shreya Goshal concert held on 30th April as soon as the tickets were on sale hoping to get the best seats and we paid around £356 as that was available on the site. The tickets were emailed to us on 3rd of April 2017. It was only when we reached inside Wembley SSE Arena we realised that we have been robbed. We were emailed back seats tickets costing £47 per person whilst we paid more than £100 per person. I hope readers can imagine how worse was the feeling and our… Read Full Review

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★☆☆☆☆

“Totaly fooled +38%”

Written on: 01/05/2017 by Dowd140 (1 review written)

On there web the price was 81EUR but at the last stage on the web shop when it was to late they addet extra fees so now the price was 121EUR. I tryed to contact to cansel my tickets but the refused. Pleas dont ever buy ticket of wiwgog… Read Full Review

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★☆☆☆☆

“Totaly fooled +38%”

Written on: 01/05/2017 by Dowd140 (1 review written)

On there web the price was 81EUR but at the last stage on the web shop when it was to late they addet extra fees so now the price was 121EUR. I tryed to contact to cansel my tickets but the refused. Pleas dont ever buy ticket of wiwgog… Read Full Review

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★☆☆☆☆

“ed sheeran tickets not arrived ”

Written on: 26/04/2017 by jord17 (1 review written)

we are due to go to see ed sheeran this Saturday 29.04.2017 we are still yet to receive the tickets, already been told they were on there way a few days after booking, we booked these tickets once they went on to sale the same day, we paid a a lot of money for two tickets and we have also at to pay for a hotel because of travelling, so we will not only loose out on a lot of money for the tickets but also for the hotel we booked, no customer service are helpful either, will not book from there… Read Full Review

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★☆☆☆☆

“BUYER BEWARE”

Written on: 20/04/2017 by PHILIP2212 (1 review written)

I bought 4 tickets for Tom Jones at Scarborough Open Air Theatre for £120 each, expecting good seating eg row A-F in the "white" section. At checkout the total suddenly and unexpectedly went to £607 including VAT and Handling. My tickets arrived in good time but had been issued by Ticketmaster to a different named person and only had a face value of £62 each including handling. I have been unable to speak to anyone within Viagogo and have only been able to add comments in the FAQ section. I… Read Full Review

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★☆☆☆☆

“Fake tickets and poor customer service”

Written on: 20/04/2017 by Rrrbarca (1 review written)

I had bought tickets for the champions league match between FC BARCELONA and JUVENTUS on April 19. I can get over paying exhuberant fees, but when you pay 2600 euros for premium tickets in the front rows and receive tickets in a different section way in the back worth only 800 euros...UNACCEPTABLE!! After 4 hours on the phone, the tickets were replaced only to find out at the venue on the day of the event that these were fake tickets. BE WARNED, AVOID AT ALL COSTS. Save yourself the… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!!!”

Written on: 14/04/2017 by Lucianop (1 review written)

We bought 7 tickets for the Bundesliga match Bayern Munich against Borussia Dortmund that was played on April 8, 2017 in the Allianz Arena in Munich. We clicked on Category 1 tickets, clicked on a GUARANTEED section of the seating charts, payed 13 times face-value of the tickets, but received seats in the second to last row of the upper bowl in the stadium. Typical bait and switch technique. In addition, tickets were sent last minute to our hotel in Munich, so even though we had bought airfare… Read Full Review

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★☆☆☆☆

“I was ripped off.”

Written on: 13/04/2017 by Jaslyns230 (1 review written)

I purchased two tickets to see Sean Lock for nearly fifty pounds more than their cost and received nothing… Read Full Review

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★☆☆☆☆

“RIP-OFF PRICES”

Written on: 09/04/2017 by McDonough119 (1 review written)

Bought five tickets for Judgement Day (rugby) at the Principality Stadium 2017 from Viagogo in the misteaken belief (my own stupid fault) that the Welsh Rugby Union (WRU) had sold all of their tickets. WRU charge £10 per ticket plus £1.75 admin so £11.75 in all. Viagogo tickets were £18.95 each and it was only AFTER checkout that I found there was an additional charge for VAT + admin bringing the cost of each ticket to £26.00 as oppsed to £11.75 from the WRU. They refused to refund my… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 03/04/2017 by Jocelynno120 (1 review written)

Bought 2 tickets for Adele in Australia. Paid $130 booking fee !!!!! Could not go so sold the tickets to cover costs and again got smashed with fee - but worst still 5 weeks and I'm still waiting for my money and they are impossible to get hold off. DO NOT USE THIS SITE. … Read Full Review

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★☆☆☆☆

“Complete rip off”

Written on: 28/03/2017 by MikePratt32 (1 review written)

Bought tickets for Harlem globetrotter. Promised high cost tickets with unfrestcited view. Sent cheapest tickets available with restricted view. Gutted as have lost over £400 . Expected to pay a bit over the odds as event sold out but this is ridiculous. Whoever sold those tickets - shame on you. You are a lier and shame on viagogo for giving these people a platform and not making sure their customers are not being ripped off. Do not touch these people with a barge pole… Read Full Review

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★★★☆☆

“Absolutely petrified! ”

Written on: 24/03/2017 by 103England (1 review written)

I have purchased 2 tickets from Viagogo for a Russell Brand gig. Unfortunately, due to unforeseen commitments I can't make it now, so I've sold the tickets (which I'm told won't arrive until 3 days prior to the gig date) privately. After reading some of the reviews on here tonight, I am now absolutely petrified that these tickets are not going to show & I don't know what I will do!!! AND I've got to wait until end of June to find out if they're coming or not !!!… Read Full Review

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★☆☆☆☆

“Flawed business model dreadful buyer beware”

Written on: 23/03/2017 by Andy8246 (1 review written)

Now we bought premium yes overpriced tickets for Olky murs in Cardiff 20/03/17 back in Oct last year. Booked accommodation and all usual trimmings well in time to travel from Cornwall. As the qeek approached no tickets and no opportunity to speak to anyone until 72hrs before the event. This meant we wouldn't get the tickets due to the wk end postal system. On the Friday despite numerous emails trying to resolve we were met with automated congratulatory posts all is well you are going to olly… Read Full Review

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★☆☆☆☆

“Totally Disappointing and a Rip OFF - DON"T USE”

Written on: 23/03/2017 by MylieStack (1 review written)

I am based in the UK and bought via Viagogo tickets for the US Masters golf. Before buying the two tickets I checked it it said international courier delivery. Once I paid over £1700 for the tickets I received an email within four hours which said "You will meet your seller at the corner of Washington Road and Berchman Road. There is a CVS close-by across the street. Your seller will be available from 1:00pm to 2:00pm. " No date of when, no state or zip code, but most importantly the contract… Read Full Review

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★☆☆☆☆

“WHAT A RIP OFF FOR A COMPANY!!!!!!!!”

Written on: 22/03/2017 by kimdavies42 (1 review written)

Purchased tickets 6 months before going to see olly murs 20th march was meant to be £60 per person then had to pay a further £18 for admin fee per ticket plus v. A. T per ticket and also delivery per ticket so altogether was £90. 25 per person they said we would recieve our tickets 3 days before the concert just to find we did not recieve our tickets and no email to say what had happened. The person we bought them off they sold them on to someone else and never contacted us to let us know… Read Full Review

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★☆☆☆☆

“Do not give the price until all card details are entered”

Written on: 20/03/2017 by Guthrie401 (1 review written)

Very disappointed with the countdown clock making you feel rushed to buy the tickets. Then the ticket price doubles once you've entered all your card details. Poor… Read Full Review

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Chezg's Comment

Written on: 22/03/2017

Absolutely agree! I have just been 'had' too! Very disappointed to have paid double the price which I have now found on Tom Jones's own website!

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★☆☆☆☆

“If i hadnt have chased i wouldnt have recieved”

Written on: 15/03/2017 by Maddison124 (1 review written)

I ordered tickets in January for Ricky G. The link I clicked on stated 60.00 per ticket. Once I had been through all the bumf it came to delivery - I had no option but to choose secure delivery which added 10.00 to my total. I was buying 2 tickets so expected 150.00 in total or there abouts. When it came to the checkout this had been bumped up to 300.00. How!!! I have obviously researched Viagogo 'real tickets for real fans' - what a crock! Real tickets? The name on the ticket I have received… Read Full Review

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★☆☆☆☆

“TOTAL SHAM”

Written on: 15/03/2017 by Christeresa12 (1 review written)

Only used this terrible site as Google didn't give me any other options for Micky Flanagan tickets. Never having bought tickets before on-line I naively thought that the ticket prices offered were genuine, correct prices. Maybe I missed it when booking but I was staggered to find that I was additionally charged a £50 booking fee, £9.95 for posting in an envelope (!) and £10 vat (how that was worked out I have no idea) bringing my bill up to £245.95! When the tickets turned up they had a… Read Full Review

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★★★★★

“c2c tickets”

Written on: 14/03/2017 by leanne1000 (1 review written)

I was unsure about using site due to other peoples reviews. Viagogo may not show admin fee upfront but before you pay the full price is shown so if you do not like it don't buy. It is no different to other ticket sites. Payment process was easy, received tickets without a problem and had the best night at C2C. Would definitely use again… Read Full Review

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