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★☆☆☆☆

“Insincere and unresponsive”

Written on: 24/05/2015 by MarisolMcNulty (1 review written)

I am quite unhappy with the lack customer service I have received in regards to getting a response to my queries. I have mailed, e-mailed, phoned and used the live chat on the website over a duration of over TWO MONTHS. My query was simply to ask if a voucher I had was valid or not. (I had plans to book a holiday the next month prior to asking) At one point a member of staff on the instant chat messenger said “ive absulutely no idea like”. I was quite surprised at his unprofessional… Read Full Review

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★★★★★

“Broadway Travel- excellent service”

Written on: 18/05/2015 by Serenityc146 (1 review written)

Having booked a holiday as a surprise birthday present for my husband I have to say how professional and helpful Broadway Travel are. From the moment I got through to the agent, it was a seamless procedure. Having never been to Ibiza before, his knowledge was both excellent & relevant so that once there we could relax and enjoy our stay. I wish I had taken his name so I could give him a special mention. We usually book flights and accommodation seperately, but this holiday was value for money… Read Full Review

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★☆☆☆☆

“disgusting hotel broadway travel failed”

Written on: 17/05/2015

broadway travel took our money for a package holiday, they are trying to wriggle out of this now, sending us all around the globe saying its down to others that we need to get a refund from, trading standards getting involved now if I don't get satisfaction within next 5 days, we were stuck at alborada in Tenerife, hubby got bit to shreds by fleas and insects from the ferrel cats that reside in the dining areas, we were put in another hotel downgraded and charged a lot more money, terrible… Read Full Review

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Emmapughbtgroup's Comment

Written on: 18/05/2015

Hi,

Thank you for your candid review. We regret that you feel it necessary to take this course of action following the honest responses we have provided to you in addition to the evidence we have supplied to you which confirms our status as your Travel Agent and not your Package Organiser or Tour Operator.

We do understand your frustration and we can again only apologise that the original accommodation did not meet with your prior expectations. However, we do believe we have done all we can to assist you as per the terms of your reservation.

Once again please accept our apologies on behalf of your supplier(s) for any inconvenience or disappointment felt.

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Kayla1967's Comment

Written on: 19/05/2015

this company tell you they are just the agent , give you the run around , tell you its not a package, since 2012 if you book a flight plus separate hotel or car hire within 24 hours from the same travel(not airline) website then it is classed as a package and comes under travel package regs, as explained by trading standards, this company have failed to respond to emails after I contacted trading standards regarding this matter , they did give me previously an address not known for ots supplier , now their saying its the hotel I need to contact ,I await further advice from trading standards as they have until Thursday 21st may to respond by law

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Kayla1967's Comment

Written on: 15/06/2015

Found out today broadway travel use suppliers that are not abta members oooh naughty naughty

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★★★★★

“Brilliant Holiday and Great customer service”

Written on: 15/05/2015 by aajjii (1 review written)

Not only was the holiday fantastic, the organisation faultless and most surprising was that when I encountered a couple of issues, Broadway's customer services were brilliant and sorted them out. Well happy… Read Full Review

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★★★★★

“Wonderful dubrovnik”

Written on: 11/05/2015 by Kevandpol (1 review written)

Our second year at the Neptune hotel in dubrovnik organised by Broadway travel. Great prices, very helpful and efficient. Every thing organised extremely well so we did not have to worry about any thing. The location of the hotel is ideal in the Babin kuk area which is a 15 minute bus trip away from the magnificent old town. Nearby are excellent eating options ranging from 5 stR restaurants to pizza and pasta. The only negative about the holiday was the extremely long queue at :Dubrovnik… Read Full Review

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★★★★★

“Budapest Trip,”

Written on: 11/05/2015 by RubiArmstrong1956 (1 review written)

Just returned from our trip to Budapest and felt I had to write and commend Broadway Travel for an excellent break. From start to finish everything was professionally handled. Transfer from airport to hotel went extremely smoothly as did the return journey. Hotel Soho was very clean and comfortable with very friendly, helpful staff.Buffet breakfast was good but fruit juice so diluted as to render it not much more than flavoured water.Hop on hop off bus pass was an absolute boon since sights are… Read Full Review

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★★★★★

“Very happy with travel”

Written on: 08/05/2015

Good Afternoon Broadway Travel, We returned from our holiday yesterday and thought I needed to let you how it went, what can I say, Still Buzzing!!! Excellent service from the beginning to the end. Flight was lovely Smooth transfer from shuttle bus to hotel The Barceló Hotel, Amazing location, Rooms lovely clean, fabulous balcony view, All staff so friendly and food was Excellent. And to top it all we had 30 degrees with Sun!! Will definitely be booking through you in… Read Full Review

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★★★★★

“holiday excellence included everytime.”

Written on: 06/05/2015 by deltoro (1 review written)

this bit brings a smile to my face when i return home after a carefree relaxing holiday all arranged by broadway.already phoned to thank them,and as always looking forward for my next trip. CHEERS… Read Full Review

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★★★★☆

“Value for money”

Written on: 05/05/2015 by Joada (1 review written)

We had done the Nile cruise before but liked the format of the package 2 daysin the OLD PALACE HOTEL then. 7day cruise then 5 days back at that fantastic hotel it's just a shame it was full of miserable frigging Russians they just don't travel well and eat like pigs.Food was good entertainment average but value for money FANTASTIC THANKS BROADWAY! Rye man… Read Full Review

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★★★★★

“WHAT IS A "REVEIW TITLE?"”

Written on: 26/04/2015 by NickolasCoughlin (1 review written)

I FIND YOUR WEB PAGE DIFFICULT TO UNDERSTAND… Read Full Review

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★★★★★

“Super Escapes/ Broadway travel”

Written on: 09/04/2015 by petencarol (1 review written)

Everything from start to finish was carried out as promised and put together perfectly. Although we did read some adverse comments my wife and I were impressed with the polite phone calls and helpful advice.Flights, transfers and hotel were as promised. Excellent value for money as well.We have already booked our next holiday with Broadway travel in June to Crete… Read Full Review

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★★★★★

“Another Excellent Service by Broadway Travel”

Written on: 07/04/2015

We have used Broadway several times. On each occasion we have found them helpful and professional in putting together a holiday tailored to our requirements. Flights, transfers and hotel bookings all spot on. Not only are we provided with an excellent service but when looking at alternatives we believe we continue to receive best value for money by using Broadway Travel… Read Full Review

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★★★★★

“Best service in years”

Written on: 02/04/2015 by FernandaBoone (1 review written)

From the first enquiry to the return flight, the service was faultless. They sussed out my needs and met them fully from,the budget airline with extras through the small transfer xompany to the to the fantastic hotel. There was nothing I could adversely criticise. Thank you Broadway… Read Full Review

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★★★★★

“brilliant service”

Written on: 31/03/2015 by eleanoradora (1 review written)

From my first contact, the service was excellent. They totally understood what I was after as evidenced by the great flight times and extras, the great transfer service and the brilliant hotel right bang in the middle of all the sights we wanted to see and could actually walk to within half an hour of each. I just wish I could remember the call operative who took my initial enquiry as they were spot on. Many thanks and will definitely be using Broadway again andagain and again… Read Full Review

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★★★★★

“Efficient smooth and friendly”

Written on: 26/03/2015 by golfjon (1 review written)

I cannot fault the service we had from Broadway Travel, the initial price for a weeks holiday in Madeira at a 5 star hotel was excellent value for money and included transfers. The booking was friendly and very efficient with clear information provided. On arrival at the resort the arrangements for transfer worked seemlessly as did the return journey. The hotel was excellent and as described. Unfortunately another couple we were travelling with had to cancel 2 days before due to an illness… Read Full Review

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★★★★★

“Great service”

Written on: 01/03/2015 by Aniyahm294 (1 review written)

I have be delighted with the service I have experienced with Broadway Travel Staff have been polite helpful and returned calls when passed to another department. One member of staff even called me back when I had said that we had had problems in the past trying to print off boarding passes, she arranged to have them e-mailed to me, I had to phone and ask that they be posted as our broadband had not been working and we were waiting for an engineer. Boarding passes arrived the next day. Lets… Read Full Review

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★★★★★

“5 star trip”

Written on: 25/02/2015 by lorraine.high (1 review written)

Booked this trip to Iceland in November to take my daughter away for her 18th birthday. We were away from 20th-23rd January 2015. From the booking agent, Broadway Travel to the arrival of luggage and everything in between it was streamline. WOW air were precise, witty and accommodating. Gray line tours did all our trips and transfers and were faultless. The trip to the Golden Circle is a must. We saw the Northern Lights in the best display this Winter we were told. The Blue Lagoon was a real… Read Full Review

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★★★★★

“Fabulous ”

Written on: 20/02/2015 by ydJones487 (1 review written)

Everyone was amazing ...felt wonderful experience… Read Full Review

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★★★★★

“Fabulous well organized”

Written on: 19/02/2015 by JenandRob (1 review written)

Marrakesh ...four old girls ..from start to finish nothing but perfection flight good ..meeting at the airport was very professional ..Hotel unique ..welcome staff food room ..was outstanding ..everything advertised was spot on great value for moneyb… Read Full Review

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★☆☆☆☆

“Left all by myself”

Written on: 08/02/2015 by Jaywww (1 review written)

Please do not book with this company. After travelling all the way to Crete in Greece, we was dropped of in the coach to the hotel. The hotel informed us we was not booked into the hotel, and the hotel was fully booked. We arrived at the hotel in the early hours, and phoned Broadway travel on their 24 hour emergency number, as soon as we arrived. I was told leave it with me, I will get back to you. So we waited and waited. We had waited several hours in the hotel reception. I decided to phone… Read Full Review

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