I have used Thompson & Morgan over several years but this year the quality of delivered plug plants was disgraceful. I reckon I was able to save about 50% of the order. I have complained and they have offered to replace one set of plants and £15 off any further order but I will NEVER order from the again. There are plenty of good suppliers ( Parkers,Jersey Plants,Avon Bulbs & Spaldings to name a few I have used ). DO NOT USE THOMPSON & MORGAN.

Several people advised me not to order from Thompson and Morgan but, stupidly, I ignored them. T & M regularly include dead plants among your order or send the wrong thing, but the worst thing is that they argue, time waste, and refuse to accept responsibility. Even if you can manage to get them to replace a plant they do a minimum. No extra gestures for the sake of goodwill.

To be told a portion of our order March,2011, would be shipped in August, like HELLO Thompson & Morgan we are in Canada. allegedly operating out of Canada, we assumed our order would be shipped from within our borders. Link to check status of order revealed nothing. Unknown shipping, how is it possible that a company would not have this information?? Oh yes, and such a welcome line that if a customer has questions, problems, just click this link to email us, we will be glad to help........INSTEAD, a returned email form saying to check online questions and faqs........now how would one possibly find an order date, or shipping date and method. SHAME!! SHAME on Thompson & Morgan. In ending, we used to value Thompson & Morgan and were so pleased to hear the you had opened a Canadian Branch, no longer!...we will also be passing this information onto our gardening friends. There should be the option of NO STARS!!!!

A couple of years ago I had a very bad experience ordering from Thompson and Morgan and swore I would never use them again. However, the Tesco vouchers made me give them another try. Mistake! The potatoes arrived on time but they had run out of the ones I wanted and provided a very silly substitution. When I phoned to complain, and suggest that they should consult customers about substitutions they said 'Oh no, we couldn't do that, that would mean contacting THOUSANDS of customers'. So T&M admit that they regularly disappoint thousands of people.
The seeds that I ordered at the same time didn't arrive, and when I phoned to complain they blamed Royal Mail. They did re-dispatch but these still took 2 weeks to arrive.

Really disappointed with quality of seed potatos sent. All really small. One was pierced right through probably from a fork and 2 had what looked like insect holes.

Also when they were delivered, the box was thrown over my back fence which knocked over a flower pot making a mess.

In spite of the appalling weather, both mums and my sister received goods from Thompson and Morgan via the Tesco Clubcard voucher scheme in time for Christmas and in good condition. However, the confirmation letters for our orders arrived undated after Christmas itself so we had no contact details or way of tracking our order! We didn't use the T&M website or their customer service dept so I have given them an average score.
JK, Warks

Absolutely shocking. Ordered 4 gifts for Xmas. One arrived in o.k codition. 1 arrived dead and no sign of the other2. No response to email complaints. Extremely poor customer service over the phone. No refund or replacements yet.

THIS WAS THE DESCRIPTION of Orchid THEN READ ON TO SEE WHAT ARRIVED DISGUSTING MISLEADING poor selling practice!!!!!! Not good internet purchase.

Orchid (Scented) 'Star Class'
T&M Exclusive
Take their breath away with the star of winter house plants.

This magnificent dendrobium orchid oozes glamour and elegance and will add a sophisticated touch to any room. Dripping in opulent, pearlescent blooms with a fantastically feminine fragrance, Orchid 'Star Class' will parade its floral extravaganza for up to 15 weeks each and every year. Supplied in a black cachepot, it's an ideal Christmas gift for those who desire a classy companion that isn't high maintenance. Approximate height: 24 inches (60cm).



That is the description of the orchid I was sent as a present and which was left on my doorstep for 24 hours in freezing conditions.......not a good start.



As I was unhappy with the could not care less treatment I received when I called the contact phone number I decided to email which required me to look at your website..



I am now even more appalled!!!!!



The picture and description of the plant is nothing like the sub-standard fragile scentless orchid I have received......described as approximately 24 inches tall - that is the support stick only plant maximum 17 inches......dripping in opulent

blooms......it has a few flowers on the barren sticks which support it in a black plastic flower cachepot not the sort of cachepot expected ....nothing like the picture on your Christmas Gift page and definitely what one would expect from

a reputable company.



As you can imagine I am not happy and embarrassed for my friends who so kindly sent me the gift and will be visiting. This picture is misleading and size quality of an orchid with no scent in a cheap plastic pot not as you describe to sell the item.

Ordered the Cottage Collection via "Country Homes and Interiors" magazine back in September. It is now 15 November and I am still waiting for the plants to arrive. I have phoned the company about 7 times and have been told the same thing everytime: "plants will be sent soon". . I would advise anyone to steer away from Thompson and Morgan and "Country Homes and Interiors" magazine offers.

Plug plants arrived very late in May and had hardly any time to mature before planting out. I am now on my third delivery of purple ranunculus because the previous two were every colour but purple. The seeds also arrived very late and only after I contacted them to complain. The fuchsia collection I ordered, three each of three different varieties were all the same variety. Most of the bare root shrubs didn't grow and those which did were weak. I could go on. Very poor customer service. Replacing incorrect items so late in the season is a waste of time. Only after several complaints have I had a refund for some of their mistakes. (only one actually)

Thompson & Morgan

Appalling company; take your money, don't deliver and contempt for customer
All the hall marks of poor management occupied with other matters
Next stop trading standards office

I stopped buying from Thompson and Morgan after the last order I made with them arrived without a single item being what I had actually ordered. Like a fool a couple of weeks ago I saw a Scented Pinks collection on line for a collection of 24 plants and from the picture bought and paid for the item. They arrived today and when I opened the packages instead of the colourful mixture in the on line brochure I found the 24 plants consisted of 8 plants each of only 3 varieties and quite a few of them were broken. On contacting the customer services I was told the lady would have to talk to her superviser and call me back. Still waiting and will not order again no matter how good the picture is in the brochure.

The plants were advertised in the Daily Mail newspaper and delivery was said to be within 2 weks. I checked this when ordering as they were ordered as a birthday present for an elderly lady on June 20th. I was assured that they would arrive on time. I have telephoned Thompson and Morgan twice to ask when the plants would be delivered. I was told that they were not in the packaging department and nobody seemed to have any idea when or if they would be dispatched. My credit card was debited for the plants on June 2nd. I think the customer service of this company is disgusting, in fact the people I spoke to on the telephone seemed extremely anxious to have me cancel the order but the lady still wants the plants.

Ordered freesia plants (£15), money taken, letter arrived some weeks later apologising that plants no longer available. Goodwill gesture of £30 in vouchers to spend with Thompson & Morgan - only one voucher per order (came in 2 x £10, and 2 x £5 vouchers. Spent about £20 in P & P when using vouchers....complete rip-off!! Offered £50 worth of plants (summer assortment) for £9.99 - arrived yesterday in extremely poor condition, feel like dumping the lot! I WILL NEVER USE THESE RIP-OFF MERCHANTS AGAIN!!!

Thompson and Morgan ought to be taken to court for taking your money under false pretences. I placed an order for hanging basket plants and most have still not arrived although a blanket email said that promised delivery dates will be maintained. A blanket email response to todays complaint claims they are running 5days late but my plants were all promised for the end of may.Goodness knows when they will arrive. Perhap I will have my hanging baskets blooming for October!