Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk
★★★★★
4.7
93.0% of users recommend this
  • Value For Money

Media Gallery for Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

“brilliant”

★★★★★

written by Marium91 on 05/02/2020

I have had an excellent and speedy service with nationwide repair centre Liverpool. The courtesy care given was ace, the actual job was done in just over a day. the car was delivered to my work place in st Helens and I was so so happy for the quick service provided. Everyone has been lovely and kept me up to date regularly. The person I dealt with was a top lad ended up having a full on convo with the guy!! absolute legend! totally pleased big thumbs up to the Liverpool squad :) from M

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“A lovely service ”

★★★★★

written by SharonRead on 05/02/2020

A lovely and smooth service and amazed at the speedy service. Got repaired at Grantham highly recommend and a overall brilliant service compared to Lincoln which was very poor. The receptionist was lovely and delivered our car back well done to you ,a lovely lady very kind and loyal.

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“Would definitely recommend!”

★★★★★

written by LovelyLesley73 on 04/02/2020

Can't recommend the Perth branch highly enough! Absolutely fantastic service from day 1. Updates every two days, and kept informed every step of the way. From the pick up driver, to the workshop, and delivery driver, I can't fault a thing. Car even got a hoover and a clean which I wasn't expecting! Thank you so much for returning my faith in repair centres!

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“Excellent service ”

★★★★★

written by karenmann38 on 04/02/2020

What a great service, continuing communication throughout the repair of my car. Very considerate of my needs when helping me with a courtesy car. Friendly and chatty staff who all went out of their way to assist me. I am absolutely delighted with my repairs and the customer service was spot on. Thanks everyone!

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“Fantastic service from Grantham team”

★★★★★

written by Doggen on 29/01/2020

Fantastic service from the team at Grantham who collected my car, left me a courtesy car and kept in contact informing me of the arrangements and progress, every step of the way. My repaired car was returned to me in perfect condition, they even washed it! Great service and the lady who coordinated the repair, courtesy vehicle, and paperwork was faultless.

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“Make your own mind up”

★★★★★

written by Oldtrout58 on 29/01/2020

Read a review on Yell, not very good at all. Nationwide contacted us on the Friday of the accident and collected the car on the following Monday. It was still driveable but we were going on holiday within two weeks. We were provided with a courtesy car. We were kept informed at every stage of the progress and the car was returned to us after thirteen days. We were really pleased with the quality of the repair. The staff were very polite and helpful and we cannot fault the service. Our only regret, was that the person who struck our car in the car park, did not leave their details and we had the excess to pay. But that's life.

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“Missing fuell”

★★★☆☆

written by Alnlaney on 27/01/2020

The service and quality of work was absolutely fab cant fault the work I was slightly surprised at the ammount of fuel that was gone from the tank . When my quashqui was picked up it had a full tank while away it only did 2 extra miles yet when I got it back it only showed half a tank that's 35 to 40 quid worth of fuell .like I said a surprising ammount of fuell for only 2 miles would have given 5 stars if not for this. An explanation would be nice

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“Customer Care Matters”

★★★★★

written by on 24/01/2020

I recently was directed to this company for Insurance repairs. Following a frustrating initial 24 hours when other companies were contacted, Nationwide were allocated. Despite being end of the day on a Friday, important details were taken and the process begun. True to their word my entitled courtesy car was delivered and my own car uplifted the next working day. I received regular updates and the work was completed in good time. My car was returned and am happy with the work completed. I find this company to be very thorough, approachable and ever willing to be there for its customers at the end of the phone.

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“Car repair”

★★★★★

written by NASHVILL on 24/01/2020

I have just got my car back after having repaired at my local nationwide repair centre in Middleborough the repair is prefect you would never know it had been in an accident would highly recommend this company to any person who wants a perfect job done on there car they also keep you updated about the repairs via phone calls

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“Repair work, and updates excellent- car returned...”

★★★★★

written by APascual on 22/01/2020

All arrangements went smoothly and I was kept updated constantly. Staff I dealt with were all very efficient and considerate. Car repair was done quickly and to an excellent standard - the car itself was sparkling clean. Very happy with all aspects of my car repair and also the hire car that was supplied.

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“Like new”

★★★★★

written by Davionx406 on 21/01/2020

Nationwide is the company recommended by our insurers, and we were happy to go with that having looked up some reviews. We only needed a relatively small repair, front wing and front bumper, but they did a superb job with the car looking like new. It is impossible to see any trace of the damage. The car was returned immaculately cleaned (unlike when it went in!) and the job was completed very quickly. We particularly liked the stream of text updates, so at all times we knew what stage of the repair the car had reached and what was the next step. We have no hesitation in highly recommending nationwide if you are unfortunate enough to need your car repaired.

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“Great job BUT”

★★★★☆

written by jonesmj on 20/01/2020

Paintwork repair and plastic trim repair done to a very high standard. The reason it never got 5 stars is because the outside valet done on the car was not very good.

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“Volvo XC 90”

★★★★★

written by 100Holland on 20/01/2020

Delighted with the level of service, from car collection until its return. The standard of repairs were extremely high with the car being returned in an immaculate condition. Would not hesitate in recommending them to anyone needing their car body work repaired.

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“Crash repair by Norwich Fifers Ln”

★★★★★

written by on 18/01/2020

Cannot fault ! Customer service excellent and repair work excellent. Thank you

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“excellent service! ”

★★★★★

written by rachaelangela on 17/01/2020

A car knocked my wing mirror off, ruining all aspects of it. Nationwide car repair collected my car and delivered the courtesy car . They completed the job in 2.5 days . The car technicians had outstanding customer service skills and the repair work is perfect!

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“Excellent service”

★★★★★

written by on 15/01/2020

My car went to Nationwide for repair after a car crash. The car came back as good as new. It took only 10 days and they kept me informed all the time as to what was happening. Very friendly and helpful staff. On my insurance I had paid extra for a replacement car which they bought to my house the next day. Excellent service.

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“Service like it should be”

★★★★★

written by PWignall on 07/01/2020

Directed here by LV insurance. Harrogate branch. Went for an initial inspection/estimate. Done quickly and professionally. Gave me a date to deliver the vehicle in for repair. Did that. They gave me a completion date one week later. two days before rang and said it would be one day late. They delivered the vehicle back to me, on the re scheduled date, with the repair work done to a good standard. Very good communication and customer service. Would recommend them.

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“Nationwide Oxford”

★★☆☆☆

written by SpartanExile on 04/01/2020

Slow, poor quality repair along with disingenuous and lazy staff doesn't give much hope for a good review. "Tick box" approach to repairs, with an opportunity to cut corners taken (wheels replacement but not valves when fitting tyres. How penny pinching?) - your car is given an exterior valet, which looked like a wipe over whilst the interior remains dirty. This is the low standard of their quality control. Yeah tick the pass box and punt out to client.. I appreciate that every repair centre in Ocford is poor, but the insurance companies and yourself need to demand and expect better service.

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“Nationwide Chelmsford”

★★★★★

written by Teresamariepeppa on 17/12/2019

Amazing service. Was originally told one month until my car would be back but collected on Tuesday last week and returned on the Friday. Lots of phone contact from them. Car was returned beautifully clean inside and out. Thankyou Nationwide Chelmsford.

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“Fantastic friendly service ”

★★★★★

written by Emmaormston-hall on 12/12/2019

I was very impressed with the level of service, repairs completed in a efficient timescale and to a high standard. The staff were really friendly and informative, the person I dealt with in the middlesbrough branch was very helpful and kept me up to date with everything. Thanks again for a fab job

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Asked by phillipjames on 14th September 2017 Report this content
After your virtual checker says repairs complete, how long does it take to get my vehicle returned to me ?

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Answers (5)
Report this content bignick47 Written on: 15/09/2017
Mine was there instantly. I picked it up straight away with no problems.
Report this content Bailey_Pulsar Written on: 15/09/2017
Mine was quick, got a phone call to say they where delivering my car back and to pick up the courtesy car.
Report this content LIGGY123 Written on: 15/09/2017
2 to 5 days
Report this content omnipod Written on: 15/09/2017
No problems at all.Arranged to have our car delivered to home and pick up courtesy car straight away.Fast,good quality service from start to finish.
Report this content BobWright Written on: 18/09/2017
They returned the car direct to my home within a couple of hours (don't live too close to the depot) No complaints at all.
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Asked by easyasABC on 10th February 2017 Report this content
Anyone had any experience of Howard Basfords Warrington?

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Answers (1)
Report this content Debbie210363 Written on: 10/02/2017
No I used Exeter and they gave an excellent service from beginning to end.
Asked by triplets333 on 20th December 2016 Report this content
My car was repaired by nationwide crash repair centre Bridgwater a year after I have noticed the paint has started to peel off. Is there a guarantee for there paintwork?

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Answers (7)
Report this content chawks Written on: 20/12/2016
Usually the work has a 3 year guarantee. I had an issue with the work they carried out and they couldn't have been more obliging. Give them a call I'm sure they will sort you out..
Report this content Bardot33 Written on: 20/12/2016
It's a lifetime guarantee. My car was repaired by them in October and when they delivered the car back to me, I was told that the work came with a lifetime guarantee!!!
Report this content whizlan Written on: 20/12/2016
I was told it was a lifetime warranty so best thing just go back with your car & I'm sure they will sought it for you i couldn't be happier with my repair.
Report this content Hannahcol Written on: 20/12/2016
No surprises there- another case of poor repair work!
Report this content Bailey_Pulsar Written on: 20/12/2016
hi i've just got my car back tonight after having repair and paintwork done, i got a certificate with a life time warranty so long as the car if in my possession. hope that helps.
Report this content NationwideRepairs Written on: 23/12/2016
Please don't worry, our repair work is covered by a comprehensive lifetime guarantee for the remaining period of ownership of the vehicle. If you contact the Bridgwater centre they will be able to arrange to take a look and get the problem sorted for you.
Report this content LIGGY123 Written on: 15/09/2017
yes there is a 10 year guarantee if they stick to it
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Asked by Biddy79 on 14th September 2016 Report this content
What does Geo and IPGE stand for?

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Answers (2)
Report this content bignick47 Written on: 15/09/2016
Have not got a clue
Report this content Jelliclecat Written on: 15/09/2016
Geo Ip: The method of finding a computer's geographical location.
Asked by davewooldridge on 9th May 2016 Report this content
Hello I have read some of your reviews, but they are really useless for a customer as it is obvious that the satisfaction depends not on the company but on the actual centre location. I need a review on the Swavesey branch. Is this possible?

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Answers (4)
Report this content MiriamGalt Written on: 12/05/2016
No, my experience was not with your branch. I understand and appreciate experience depends on the local branch
Report this content Striker141 Written on: 12/05/2016
All branches operate under the same ownership, it would not make any difference which branch you go to. They use cheap copy parts and are not equivalent to genuine parts for the price I was charged to restore my car from nationwide I could have had my car repaired with genuine parts. They just fixed one side of my bumper rather than taking the bumper off and fixing it back onto both bumper brackets, one side of my bumper looks out of place, absolutely awful service and they refused to fully fix my bumper, they ripped me off!
Report this content NationwideRepairs Written on: 27/05/2016
We would just like to clarify the following: When authorised to do so by the customer's insurance company, we will use OEM parts. In accordance with our agreements with insurance companies, we will, where possible, repair rather than replace. However, if the finished repair is not expected to be to our normal high standards then we will request authorisation to replace any necessary parts.
Report this content easyasABC Written on: 01/02/2017
Be careful what you write they will block you
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Asked by Norfolklad1931 on 25th April 2015 Report this content
Have been told the damage to my car can be repaired by a mobile team using capsule. Anyone had experience of this?

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Answers (1)
Report this content bignick47 Written on: 15/09/2017
It does work, but won't last as long as a properly workshop-baked repair.
Asked by 900taz on 30th December 2014 Report this content
Does anyone have any experience with the Norwich depot of Nationwide? Many thanks. 

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Answers (2)
Report this content brooks1 Written on: 30/12/2014
I have had repairs carried out by Nationwide in Norwich twice. My own experience has been nothing but positive. The repairs have been outstanding. In both cases you were unable to see where the damage had been. The respray had matched with no colour difference as far as I could make out. I hope you have the same experience if you use this repairer.
Report this content glennlang Written on: 30/12/2014
I don't live anywhere near Norwich but if their service is up to the excellent standards I got from the local branch here in Bradford, West Yorkshire, then I would definitely recommend them.
Asked by Scummings on 11th November 2014 Report this content
Does anyone have experience of the Nationwide Crash Repair centre in Hull, East Yorks? Thanks

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Answers (2)
Report this content cascard Written on: 12/11/2014
no, but if they are as good as the one in Redruth,Cornwall you cant go wrong.
Report this content pdaws0903 Written on: 12/11/2014
Hi, they were the approved repairer by our insurance company and I was initially concerned because it was a 1 year old mercedes. I spoke to them and voiced all my concerns and they gave me their assurance that everything would be done and carried out in a professional manner at a time to suit us, which it was. Everything was carried out and completed to a high standard without any problems.
Asked by paulbarratt22 on 22nd October 2014 Report this content
Do they use original factory parts or cheaper pattern parts? Would they cut out a large dent in my wheel arch and replace with metal or just pull it out and use filler?

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Answers (9)
Report this content ngoldstone Written on: 23/10/2014
I PESRSONALLY WOULDN'T TRUST THEM TO DO ANYTHING AT ALL. AVOID THEM
Report this content pdaws0903 Written on: 23/10/2014
Not sure if original or not and I expressed my concerns direct with them as our car was a mercedes. One they knew the body panel was actually split not just dented the panel was replaced and all paintwork blended to match perfectly, even had an inflated hot room on our drive to allow this to happen. Job completed professionally and efficiently with as little inconvenience to us as possible.
Report this content PeterFromScotland Written on: 23/10/2014
Can't answer this question directly since my car did not have this type of repair, all I can say is I was entirely happy with the quality of the repair and service provided by Nationwide Dumfries
Report this content Marcus1140 Written on: 23/10/2014
I would never use them again. They repaired my nissan x train and the bonnet doesn't fit propally. The car was returned to me with a radiator that hadn't been replaced and was leaking everywhere and to top it all they broke my wing mirror. Avoid at all costs is all I would say as I would never trust them to repair my car again
Report this content NationwideRepairs Written on: 23/10/2014
It will depend on your Insurance Company and their policy as to whether genuine or non genuine parts are used. As regards repairing or replacing the dent in your wheel arch - this will depend on the amount of damage. We would normally prefer to repair rather than replace as we get tend to get a better overall finish, however, if a replacement body panel is required then of course we will replace it rather than repair. I hope this information helps!
Report this content adrianscotter Written on: 23/10/2014
The honest answer is I don't know. You could just ask them when you take it to them, that seems to be the sensible thing to do. My personal opinion of this company is that they are rubbish, however, some of the local body shops they use are great. Like Russian roulette with a .357 Magnum ????
Report this content cascard Written on: 25/10/2014
the parts they use are factory originals. and i highly recommeng them.
Report this content bignick47 Written on: 15/09/2017
They used factory parts on mine. No problems
Report this content LIGGY123 Written on: 15/09/2017
SAME HAS BELOW THERE RUBBISH AND IGNORANT KEEP CLEAR AT ALL COSTS
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Asked by ppithiya on 18th July 2014 Report this content
Does anyone know what the warranty procedure is for repairs done by my local branch of Nationwide? My wife and I have been trying (over several visits) to get the local branch to check why my air-conditioning - which was repaired by them - is not working anymore. It is within the 1 year warranty, and we feel that our issue is not being looked into at all. I've now gone to the local Toyota dealer, spent about £60, and they have checked and said the problem is with the same pipe that Nationwide was supposed to have fixed. Needless to say, we are not happy with the service from the local branch of Nationwide. I was just with them about 20 minutes ago, and they have asked me to provide the report that Toyota dealer has provided, and they would contact them directly. Not sure exactly why. I would have thought the normal warranty procedure would be for Nationwide to check where the leak is and if it's the same pipes then they would simply fix the problem. We look forward to your reply. Thanks.

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Answers (1)
Report this content NationwideRepairs Written on: 22/07/2014
Can you please let me know which centre you are dealing with so I can look into the matter? We provide a warranty on all our repairs and so if the pipe which we fitted has now failed due to a fault with the pipe or the fitting, we will of course replace it. However, we will need to ascertain what exactly is wrong and the cause of the failure. From the information you have provided, my guess is that the person you spoke to at the repair centre felt it would be sensible to speak to the Toyota garage seeing as they have already inspected your vehicle. However, until I know which centre you are dealing with I can only assume this is the case. Please rest assured we will do all we can to help you get this matter resolved. If you can provide the centre details that will help me to find out more information, thank you.
Asked by MrsLofKent on 21st June 2014 Report this content
Does anyone know how quickly Nationwide can pick up my car?

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Answers (6)
Report this content UrbanAngel2014 Written on: 23/06/2014
They picked ours up day after reporting incident to insurance company ! They did offer a quicker pick up but next day suited us best.
Report this content Pullitzer007 Written on: 23/06/2014
My experience was similar to UrbanAngel, a mutual beneficial time for collection was arranged over the phone, although I'm sure Nationwide would have been happy to collect my vehicle within 24 hours !! :-)
Report this content Trevvy Written on: 24/06/2014
Try ringing your local Nationwide and ask them!
Report this content NationwideRepairs Written on: 24/06/2014
The best thing to do is call your local repair centre (please check out our website for the list of repair centres). They will then be able to arrange a mutually convenient time.
Report this content Dannnyp Written on: 26/06/2014
I took my car to them but they were willing to collect my car at any time to my convenience on the day it was due in ,which was less than a week from taking it for a quotation, I suppose it will depend how busy they are. Dannyp
Report this content bignick47 Written on: 15/09/2017
Same day for me. Fast repairs, and fast return. Looked great and when I sold it through Evans Halshaw Ford, they didn't even check the repair after they found out Nationwide had done it!
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