I took my van into Nationwide in Cheltenham for repair rear nearside quater. The repair looked ok but they didn't appear to have organised for the graphics to be replaced. I complained and was told a company would come to me and sort it out, and nothing happened. So I complained to my insurers and was then told it had not been allowed for, even though I had a copy of the estimate and it was on there. Then the wheel arch trim fell off so just something else to sort out anyway to cut a very long story short still waiting for the graphics and wheel arch trim to be sorted after about 4 months.

I was refered to Nationwide Crash repairs by my insurance company after some other driver reversed into my car in the local supermarket, damaging the side of my car quite serverely. I received top service from Nationwide and highly recommend to anyone wanting a quick helpful hassle free service.

Car came back better than before the accident - I had an Execellent service from Nationwide crash repair centre

Rear of car was damaged by hit and run in car park. Contacted insurance on the Saturday, and Nationwide Crash Repair Centre at NORWICH telephoned me the following Monday to make an appointment to collect my car. I was extremely nervous after reading other bad reviews albeit none were about the Norwich repair centre. Had to go there in order to get a courtesy car under my insurance. I requested a 4 door courtesy car as I transport disabled person and this was delivered. My car was driveable and was picked up within the week and was delivered back to me a week later repaired and cleaned. Very pleased with service. They even phoned me to let me know that the driver was going to be a little later than expected.

Went to collect car as was told it was ready the car was not cleaned outside the repairers web site says inside will be cleaned that was not done and the roof repair was very poor there was a scratch still in the roof the roof rubbers that seals both doors three weeks on not done.
If I have a second say were it will be done I will not go here.

Update

We sent our car in for a damage roof and two doors had light marks on them due to cycle coming of the roof rack.
When we went to collect the car the car was covered in polish in the rubbers there was still a scratch on the roof which they tried to remove in front of me with spit and emery not nice I was told it would have a hoover out. That didn ' t seem to happen, the roof rubbers were not replaced which were damaged - they told me they were on back order. I got in touch with Fiat they told me they can have me a pair in two days. Three weeks on we are still driving their car which my insurance company are probably are paying for. I have been on phone to the repair centre and I think things are going to start.

Update.

I am going back after collect my car third time I have already put a comment on here I got car home Friday it was dark so Saturday I cleaned it there is a shadow on the roof a mis-sprayed bit in rear door, and the front door is rough to feel on the edge, the rear tailgate window has paint on it and the rear tail gate window has buff marks in the corners they will be unable to remove so once again a big no to any one getting your car repaired here.

Car got booked in through insurance and they took 3 weeks to book it in and had it for 5 weeks didnt contact me once give me 4 diffrent dates and none were correct went to pick it up and was a scratched down the side.

1 year after my initial review which can be found here - http://www.reviewcentre.com/review438287.html

I still find problems daily on the car. First of the petrol cap had been snapped off and glued back ok and leaving glue marks down the side of my car. The carpet was never re0fitted to a good standard and now it has huge bumps in the footwell which cannot come out unless the whole carpet is replaced.
The passangers door they supposidly replaced still has a few dents in that you can see when it's sunny and look at the reflection.
Just overall rubbsih service will never go through insurance with them again logged a complaint with insurance and they said they will look into it so hopefully they have come of the approved insurance list!
Simon Betty

Had our car repaired twice by the East Grinstead branch of the Nationwide Crash Repair Centre. I was impressed on both occasions with the service and the end result, they kept us informed throughout and car was returned very clean.

I understand that the pool site in cornwall is quite new, and the staff I delt with were very helpfull. Reception very helpful on the repair side and also comments about the local area.
We all get the odd mess up with any job but I cannot praise the staff enough at Nationwide crash centre at Redruth in Cornwall. A top class repair on my car and no complaints.

Prompt, professional service. Excellent customer care. Online tracking of repair. Regular updates of repair progress. Hire car came prompt and clean. Very pleased with service, repair and hire car arrangements. Totally professional yet friendly.

Read the reports on here before taking my car to Nationwide and was extremely nervous, however I was very satisfied with their service. Every member of staff was helpful and I find it hard to believe this is the same place the other reviews have originated from.