Nationwide Crash Repair Centre Reviews - www.nationwiderepairs.co.uk

★★★★★
4.7 / 5
93% of users recommend this
  • Value For Money

Media Gallery for Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Nationwide crash repair reception works really hard,...”

Written on: 25/01/2009

Nationwide crash repair reception works really hard, and had everything sorted for me when I arrived including the loan car (a new corsa) Young lady updated me a couple of days later and I was informed again when the car was ready for me to collect. Picked it up on a Friday with my Sister, and the member of staff even waited for us, as we were late. A first class repair, and car returned clean inside and out… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“I used the Nationwide Crash Repair Centre at...”

Written on: 17/01/2009

I used the Nationwide Crash Repair Centre at Middlesbrough when my Car Insurance Company directed me to them following an accident to my car .
From booking the car in to collection of my car 6 days later following repairs i could not fault them .
First class job and very proffesional including an excellent courtesy car . Highly recommended… Read Full Review

Report this review
Was this review helpful? 0 1
☆☆☆☆☆

“I took my van into Nationwide in Cheltenham for repair...”

Written on: 03/01/2009 by richard r (1 review written)

I took my van into Nationwide in Cheltenham for repair rear nearside quater. The repair looked ok but they didn't appear to have organised for the graphics to be replaced. I complained and was told a company would come to me and sort it out, and nothing happened. So I complained to my insurers and was then told it had not been allowed for, even though I had a copy of the estimate and it was on there. Then the wheel arch trim fell off so just something else to sort out anyway to cut a very long… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“I was refered to Nationwide Crash repairs by my...”

Written on: 21/12/2008 by LeeIps2009 (1 review written)

I was refered to Nationwide Crash repairs by my insurance company after some other driver reversed into my car in the local supermarket, damaging the side of my car quite serverely. I received top service from Nationwide and highly recommend to anyone wanting a quick helpful hassle free service… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“If anyone has the misfortune to have an accident...”

Written on: 20/12/2008

If anyone has the misfortune to have an accident Nationwide Swindon is the place to go as they know how to professional look after their customers who are distressed i would definately recommend them… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“Car came back better than before the accident - I had...”

Written on: 19/12/2008 by smsmith (1 review written)

Car came back better than before the accident - I had an Execellent service from Nationwide crash repair centre… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★☆

“Courtesy car was well equipped and new. Work...”

Written on: 19/12/2008

Courtesy car was well equipped and new. Work undertaken in the specified time and to a good standard.
Generally easy to deal with, online repair tracking is a useful tool… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★☆

“My vehicle was repaired by Nationwide Crash Repair in...”

Written on: 19/12/2008

My vehicle was repaired by Nationwide Crash Repair in Martlesham, My vehicle was collected and delivered on time, repaired to my satisfaction.
Lovely job, supprised at some of the negative comments.
Well done and thanks… Read Full Review

Report this review
Was this review helpful? 0 1
★★★☆☆

“Had a bump in the car in end of October, phoned...”

Written on: 04/12/2008

Had a bump in the car in end of October, phoned insurer and car taken away to Nationwide Crash Repair in Swindon, didn ' t hear anything for over a week (actually not too much of a problem because on holiday in Spain at the time!) they sent me a text message with basic info "car approved getting repaired" and that was it. I then phoned and confirmed the work that was to be done, mainly front, underneath but also some rear, sought confirmation that they were doing all of this and was assured… Read Full Review

Tonyt34's Comment

Written on: 08/01/2009

My car was vandalised in November, and was sent to Nationwide for the car to be assessed. All checked over and booked in for the 9th December. <br/>
Dropped car off and was given a lift home to await my enhanced courtesy vehicle from my insurance company (so far so good).<br/>
5 days later told my car is ready for collection. Excitedly off I go to the repair centre only to find the worst spray job I have ever seen. <br/>
To say it was a complete bodge job would be an understatement. They sprayed the OSF door, wing and Bonnet and NSF wing to supposedly colour match it.<br/>
So I raised the issues and they said they would sort it all out. Great I thought.<br/>
6 days later get told again that my car is ready. So off I go again only to find that where they appear to have flattened the paint back so much to remove the orange peel paintwork and imperfections they went through to the primer on the edges, also you can now see the original scratches that the car went in with, which makes me think they have just done a quick blow over with the spray gun and hope I won't notice. Also I managed to see the car in better light and it's now 2 different colours.<br/>
car is currently still with NCRC Swindon, and I have just rung for an update as I haven't heard anything for 2 weeks since my last visit to be told the workshop manager is in a meeting.<br/>
Here ' s to hoping I get my car back soon.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Rear of car was damaged by hit and run in car park....”

Written on: 24/11/2008 by SN (1 review written)

Rear of car was damaged by hit and run in car park. Contacted insurance on the Saturday, and Nationwide Crash Repair Centre at NORWICH telephoned me the following Monday to make an appointment to collect my car. I was extremely nervous after reading other bad reviews albeit none were about the Norwich repair centre. Had to go there in order to get a courtesy car under my insurance. I requested a 4 door courtesy car as I transport disabled person and this was delivered. My car was driveable and… Read Full Review

Report this review
Was this review helpful? 0 1
☆☆☆☆☆

“Went to collect car as was told it was ready the car...”

Written on: 30/10/2008 by dazzafjr1300 (1 review written)

Went to collect car as was told it was ready the car was not cleaned outside the repairers web site says inside will be cleaned that was not done and the roof repair was very poor there was a scratch still in the roof the roof rubbers that seals both doors three weeks on not done.
If I have a second say were it will be done I will not go here.

Update

We sent our car in for a damage roof and two doors had light marks on them due to cycle coming of the roof rack.
When we went to collect the car… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Car got booked in through insurance and they took 3...”

Written on: 13/10/2008 by betty02 (1 review written)

Car got booked in through insurance and they took 3 weeks to book it in and had it for 5 weeks didnt contact me once give me 4 diffrent dates and none were correct went to pick it up and was a scratched down the side.

1 year after my initial review which can be found here - http://www.reviewcentre.com/review438287.html

I still find problems daily on the car. First of the petrol cap had been snapped off and glued back ok and leaving glue marks down the side of my car. The carpet was never… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Had our car repaired twice by the East Grinstead...”

Written on: 03/09/2008 by Rod Carden (1 review written)

Had our car repaired twice by the East Grinstead branch of the Nationwide Crash Repair Centre. I was impressed on both occasions with the service and the end result, they kept us informed throughout and car was returned very clean… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“I understand that the pool site in cornwall is quite...”

Written on: 22/08/2008 by Keith Charles (1 review written)

I understand that the pool site in cornwall is quite new, and the staff I delt with were very helpfull. Reception very helpful on the repair side and also comments about the local area.
We all get the odd mess up with any job but I cannot praise the staff enough at Nationwide crash centre at Redruth in Cornwall. A top class repair on my car and no complaints… Read Full Review

Bothered's Response to 394506_Keith Charles's Review

Written on: 09/02/2010

I have recently had to make use of this facility, as it is my insurer's authorised repairer.
<br/>
<br/>I agree with the comment that the staff having contact with the customer are most helpful. Sadly, however, the operation is let down by the staff behind the scenes, from the refinishers to the valeting team.
<br/>
<br/>My vehicle suffered "repair to before accident condition", consisting of the very obvious application of filler to a very complex set of curves and profile changes, with overspray and flatted spots from improperly carried out polishing. The vehicle was also covered in polish residue and delivered wet, which hides quite a bit.
<br/>
<br/>I rejected the repair, which had taken a week without pressure from me to complete the job and after a second week, the filled panel had been replaced and the vehicle repolished. When I went to collect it, the bodyshop manager sent it for further polishing to remove the even worse residue, before handing it back to me.
<br/>
<br/>I have subsequently returned it again for the removal of more overspray and paint runs and it is going back yet again for the correction of 'orange peel' in one area of the finish.
<br/>
<br/>I also spent some considerable time and effort myself, polishing out an area of scratches which had appeared whilst the vehicle was in the facility and a large area of overspray, both of which should have been picked up at quality control.
<br/>
<br/>Overall, not the most confidence inspiring experience. I would be reluctant to recommend this company and if in need of repairs in future will ask my insurer to use another repairer.
<br/>
<br/>

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 1 Comment
★★★★☆

“Prompt, professional service. Excellent customer care....”

Written on: 02/07/2008 by carina123 (1 review written)

Prompt, professional service. Excellent customer care. Online tracking of repair. Regular updates of repair progress. Hire car came prompt and clean. Very pleased with service, repair and hire car arrangements. Totally professional yet friendly… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“Read the reports on here before taking my car to...”

Written on: 07/04/2008 by KimmyH (1 review written)

Read the reports on here before taking my car to Nationwide and was extremely nervous, however I was very satisfied with their service. Every member of staff was helpful and I find it hard to believe this is the same place the other reviews have originated from… Read Full Review

360096_Scotsmac's Response to KimmyH's Review

Written on: 17/04/2008

The main reason for the differences it's a franchise, if you have the money you can become a nationwide franchisee, and do rubish repair work, or do exalent work, and no one cares.

Reply to this comment
Report this review
Was this review helpful? 0 1
Read 1 Comment
★★★★☆

“Contrary to some reviews, I was very happy with the...”

Written on: 24/02/2008

Contrary to some reviews, I was very happy with the end result of my visit to Exeter branch. I had rear door and panel damage on an Audi A6 with metallic pearlescent paint. The did a great job, and no-one has been able to spot the repair!… Read Full Review

Report this review
Was this review helpful? 0 1
overview