Have a Alfa Romeo which needed a rear bumper repair so More Than gave me Nationwide Crash Repair Centre in Bournemouth as my nearest repairer. Car collected OK at the end of November and quick update to advise that a new bumper would need to be ordered then sprayed. They attempted delivery last Saturday, but the bumper had two scratches on it so it was sent back. This is where the communication from them broke down. I've had to chase up the garage as to when I'll get the car back and when it did arrive yesterday, one if the scratches was still there. I have logged an official complaint with my insurer More Than and have yet to find out properly when I'm going to get my car back. They are next to useless and would certainly never use them again. They have had my car now for 3 weeks.

Cheltenham took my mini for repair - whilst the repair was being done I had updates via a mobile . When the vehicle was returned I pointed out the driver that there was a dent/ding above the petrol cap, and a dent in the metal window strip. Driver was very helpful and said he would report it on his return. I rang just to confirm myself . Manager has supposed to be calling me back for a week now. I ring every day !! apparently according to there website it states "takes the headache out of accident damage" its enough stress to give you a heart attack. How hard is it to give the customer a phone call - Told admiral work is sub-standard and customer service is a joke. Hope Admiral does not pay them. - Never take your car there !!

What an absolute shambles this company is! Aviva approved repairer so car went there. Car collected promptly enough, left courtesy car which had a limited mileage allowance and no breakdown cover. They expect you to arrange your own breakdown cover!!! After complaining to Aviva the mileage restriction was lifted and Aviva agreed to cover for breakdown FOC.
My car took two weeks to finish, during which time I was given no updates.

I collected the car and immediately spotted problems, the front wing they replaced was not fitted properly the shut lines were almost overlapping on one side!! The wing was also scratched, they had painted it! The headlight was scratched up during the accident they did not replace it. The front wheel had been bent over too although they had replaced the wheel when I drove the car it didn't feel right so it took it to Kwik Fit and the tracking was miles out!

Also while they had the car they damaged two of my alloy wheels which were previously perfect. All these points were raised with NCRC who agreed to put it all right. Nearly 3 weeks later they had not contacted me, when I called themm they acted as if they knew nothing about my problems, asked to speak to the manager, kept on hold for 10mins then the manager wasn't there... yeah right...

Spoke to Aviva and have told them NCRC are to go know where near my car ever again... A local Vauxhall dealer will be sorting our there mess and damage..

DO NOT USE THESE COWBOYS!!!

Car went to Nationwide for bodywork repair as recomended by Groupama ins, had to chase them to pick up vehicle, and they changed date twice, originaly quoted as taking a week, then changed to two weeks when told curtesy vehiclewas not suitable for my mothers wheel chair said they would try an finish it early, then called and said it would be another week as they could not get a part(bumper for Ford Fusion 24hr delivery from Ford dealer), finally said they would call last friday after two and half weeks and failed to call, when I contacted them they said it was only a compleation date not delivery ??? why bother. Totally un-help full incapable of telling truth or doing simple things like making a phone call. Avoid at all costs

When i was rear ended my insurance company told me to take my Ford New Mondeo Ghia to Walsall Nationwide Crash Centre, I booked my car in for 9th November and said I would take it in for them to look at so they could order the parts, this I did the next day but found it had not been booked in and the next slot was 15th November, I was told it would take 2 weeks for the repaires to be completed, When the time came the courtesy car was a Corsa 1.2 with 3K on its clock, the staff spent a long time defrosting it while i stayed in the warm reception but it should have been cleaned properly as the inside and outside was dirty, I checked this website and started to worry! But I was kept well informed via texts and calls, their website was kept up to date with the progress and my car was completed in half the time they said, it was thouroughly cleaned, all documents were presented i.e. 3 year guarentee and a list of the works carried out. Overall i was very satisfied with this company

Having heard from the insurer that we were to use Nationwide Crash Repair following a wallop to the wing mirror that rendered the car undriveable, I looked at reviews of the company and was a bit anxious. However: car was collected by a knowledgeable, helpful man when it was supposed to be collected, and courtesy car provided. Car was returned all mended within 8 days, and all communications during the week with the people in the office were very good with calls returned within minutes as promised if the person I was after was on the phone at the time. I didn't have any problems.

I saw other reviews for Nationwide Crash Repair Centre on this site and was rather nervous of using them as the insurance company recommended repairer, after sombody rear-ended our car. However, I was very satisfied by the service from the Baldock branch; the original estimate was quick and competent, the car was booked in at a time to suit us and the repairs have been carried out very well with no complaints whatsoever. Very satisfied overall and would happily use again is we ever need to (hopefully not!)

I was forced to use this company through my insurance company and wish too god i stayed with a previous insurer!
I was unfortunate enough to have a french lady drive in the side of me in May and Nationwide were appointed my repairer. They came and collected my car at the end of June whilst I was away on holiday, as they said they had no spare courtesy cars to give me until mid summer. The car went away and upon my return i checked the car over to find the new bumper they had fitted hanging off, the new headlight fitting was not fitted correctly, the glue they had used to fit the headlamp was hanging down the side of my car, the bonnet was out of alignment, the list goes on! I contacted my insurer who got the garage to call me and they say that the car did not leave their garage in that state and therefore i must have damaged it myself, for which they are not willing to deal with!
I then kicked up so much of stink that they agreed to come and collect the car and leave me with a courtesy car. The car was gone for 4 weeks and came back with nothing sorted, a broken seat and a broken clutch! Nationwide say that they have nothing to do with the new problems and my insurance say the same!
Good luck if you ever have to use this garage! I'm changing my insurer so that i dont ever have to come across these cowboys again.

This company is absolutely awful. Unfortunately, they were appointed by my insurance company so I had no choice but to use them to repair my car. They send out mixed messages about the progress of the repair, and no one seems to be in overall command of the situation. A job that should have taken a week or so took over 5 in the end. Even then, then the job needed extra work which, at time of writing, is still not complete and it has been 3 weeks. Now the manager is on holiday for 10 days as well!
The courtesy car lent to me had a dangerous front tyre - which I had to get replaced, albeit at their expense. If it were not for the business provided by insurance companies they would be have been out of business a long time ago. Absolute cowboys and I shall be advising my insurance company to stop using them.

At week seven for waiting for our car to come back, this was for a minor accident. Have had four wrong completion dates, everytime I ring to see if car is ready they put me off. Wouldnt have chosen the company, but our insurance company uses it.....for some strange reason. I'm actually beginni9ng to wonder if we'll ever see the car again! The courtesy car they gave us is totally unsuitable for a family of four, and seems to eat petrol like nothing on earth. Really worried about the car coming back now after reading other reviews on here, ie: will it be damaged? All I can say is do not use this company if you can help it.

what a terrible company, they've had my car for 6 weeks and still counting, it took them 2 weeks to compile the estimate and inspecting their first attempt at repairing my car [at the end of week 5] took me all of 5 minutes to find numerous faults - scratches on a BRAND NEW [?] wing and bumper and damage to the wheels [that obviously should have been replaced].


Their communication is woeful too - you ring and nobody answers the phone, you then ring the head office who say "we'll get them to call you" and they don't.

If you're unfortunate to have a car accident, don't make it worse and please chose another crash repair company.

My car was sent to Nationwide by my insurers after a parking bump which broke the rear bumper and one light cluster. It took more than a month to repair and the completion date was revised a couple of times. During the repair period I was given a "courtesy" car which was handed back when I picked up my own car. Everything was OK until I was invited to examine some damage to the courtesy car. (Two blemishes and a stone chip on the bottom of the front vallance)
The company raised a claim with my insurers to cover the cost of repair! These blemishes were obviously not the result of an accident or even carelessness. I would not have noticed them on my own car and even if I had, I would not consider raising an insurance claim. I have, as a result of this, lost my no-claims bonus entirely. This company remember is a "crash repair centre" who could have had an apprentice with T-cut out to fix it in the time it took me to fill in the paperwork. Actually it would probably have taken them a couple of weeks when I think about it. This company is obviously the firm of choice for several insurance companies but I think it is time for them to be re-assessed. Coincidentally two acquaintencies of mine had thair cars in at the same time and it seems obvious that when the work is an insurance claim they go for the expensive option every time.

Never Never use Nationwide Crash Repair. My Freelander 2 had two fairly minor dents caused by a French lady at a car park. I have seen similar dents fixed for a a few hundred and fixed to a high standard in a couple of days. Initially there was confusion whether the job had been given the go ahead this needed two visits. Then, when it was booked in the estimator said it would take 8 days. I tracked the progress on the web site and for a week nothing was done. On the second week it seemed to be progressing and by the Friday the tracker system said it was ready for collection However its not and I was given some excuse that the quality control had found a problem. Its still not ready this has caused me major hassles and ruined my plans for the weekend. They take on too much work than they can cope with and customers come second to profit. I feel its poorly managed operation and would never use them again. Very Poor.

first of all my car came came back and the windscreen was still smashed so it went back now i have just had it returned after 7 weeks haveing to drive around in a migit car not quite the same as a range rover anyway someone has tried to stell the tow bar and broke the lock front tow bar cover is missing they repaired part of the bonnet and have sprayed over the stone chips and has left runs on it the front bumper has a new dent in it and here are dents on the back panel were they must have pushed it thats just looking around it brifly i have not even opened the doors yet i am to scared apart from that they have realy lashed the hole car up i am just going to ring the insurance company now.

Was told to use Nationwide(Bournemouth) by my Insurer. Did not phone in advance to collect damaged vehicle, so all items not removed from car (these were no longer in car when it returned). Repairs took longer than estimated, although I expected this I constantly had to chase for updates and revised dates. When the car was delivered back the panel gaps were incorrect, headlight fit incorrect, underside of bonnet not laquered, overspray on rubber trim, scuff marks on other trim from mop, origional dealer numberplate(unbroken) replaced with there own. Not the quality or care I would expect for any repair, let alone a year old performance car. Would not let them touch a car of mine again.

My insurance company had me send my 1 year old mini to the Cardiff Crash Centre after a rear end bump. I was rather dubious after reading the reports on here however I found them to be helpful, they came to my place of work to pick up the car, quick, repairs were completed within 7 days and the work that was done to my car was fantastic. It looks exactly as it did before the accident (except a little cleaner as they gave it a mini valet) and I couldn't be happier.

I was forced to use this dreadful company by my insurance.The accident which damaged my front drivers side wing,light & bumper should have been a straightforward repair.When I picked the car up the drivers door creaked as it rubbed against the new front wing & took the paintwork off.How they missed that when they opened the door I don't know.Car kept in but when fetched back for 2nd time had scratches on nearside,chunk out of paintwork above nearside headlight,rubbing down compound all over engine,engine compartment & soundproofing,casing for alarm button missing under bonnet,electric aerial bolt damaged,body moulding damaged & hole cut in sill rather than remove it to take wing off & put new one on.Driver's door central locking no longer works.Staff unapologetic & slovenly.Dreading going back as insurance say they must have another chance!