Angel Wholesale www.angelwholesale.co.uk

Angel Wholesale www.angelwholesale.co.uk
★★★★☆
4.1
77.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Angel Wholesale www.angelwholesale.co.uk - Ask a question now

Media Gallery for Angel Wholesale www.angelwholesale.co.uk

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

“Excellence is the word for Angel Wholesales”

★★★★★

written by excellentangels on 07/03/2016

I have used Angel Wholesale for about a year now after being recommended by someone who already buys stock from them. I am so glad for taking their recommendation. First of all Angel customer service is excellent, polite, friendly and so helpful. Angel products i have found to be of good quality and fairly priced with such a huge range of products. They always communicate well and respond quickly. They have let me know straight away about stock availability so i have given them a quick call, because i do not want to wait for my goods and i get an alternative. Calls to them are quick too, another good thing about Angel customer service. They are bound to run out of some stock occasionally because Angel is so popular and have great products. Delivery has always been quick and packaging is very good, care is always taken, P&P cost are fair too. The Angel name is so apt in my opinion. xx

Fairygodmother05's Response to excellentangels's Review

Written on: 08/03/2016

Thank you for your amazing review. Feedback means so much to our team back at Angel HQ. We hope to keep serving you well and please keep giving us the feedback positive or any constructive criticism so we know what is doing well and what we need to improve on. Thank you again! J x

Reply to this comment
Was this review helpful? 0 0

“Always exceeds expectations ”

★★★★★

written by perfectreasons on 04/03/2016

I have had the pleasure to do business with Angel on a few occasions now and the friendly service is second to none. They have always gone that extra mile for my often very particular requirements. My business is on demand client basis for unique gifts and after contacting Angel with quite demanding timescales they never cease to amaze and produce items and options of quality that keep my new business and customers very happy. Angel is at the top of my suppliers list for customer service and quality goods. Many thanks to all and keep up the spectacular service.

Fairygodmother05's Response to perfectreasons's Review

Written on: 04/03/2016

Thank you SO much for your lovely review . We are not perfect but work very hard to do the very best we can for our customers. Many of the products and brands we stock are there because of the feedback of our customers. We are now working with many of suppliers directly to bring in items designed specifically for our customers so that we can give an even better selection of products! Thank you again!

Reply to this comment
Was this review helpful? 0 0

“I'm very happy about my order!”

★★★★★

written by Emmad186 on 04/03/2016

They send very quickly. Envoi rapide et soigné, les produits correspondent aux photos! Le service client est très à l'écoute, je suis vraiment satisfaite de cette première commande

Fairygodmother05's Comment

Written on: 04/03/2016

"Fast shipping , the products correspond to the photos!
Customer service is very attentive , I was really pleased with this first order"

Merci Beacoup Emmad! Vous êtes les bienvenus!

Jayne x

Reply to this comment
Was this review helpful? 0 0

“Quick and easy”

★★★★★

written by on 01/03/2016

I bought a large quantity of wedding favour boxes from Anglewholesale. They were the cheaper option in comparison to other online retailers. I had an issue where I needed the package to be delivered in a matter of days. Angelwholesale offer quick delivery on items and therefore was the best option for me. After making my order, I did not realise at the time that Angel did not have enough stock to meet my order. After I made a quick call the next working day an expressed I needed this sooner, the team arranged their suppliers to deliver the product asap which in turn meant the Angel could dispatch the item to me as soon as it arrived. They guaranteed the item would arrive in 2 days. I now have my item as expected. Very happy with the service and efficiency. Would definitely recommend!

Fairygodmother05's Comment

Written on: 01/03/2016

Wow! Thank you so much for this lovely review. I will pass this onto my customer service team who will be very happy. We are so glad we could help. Jx

Reply to this comment
Was this review helpful? 0 0

“Fantastic customer service”

★★★★★

written by 375Collins on 11/02/2016

Angels offers the most amazing customer service. Have had a number of orders from here and I do ask loads of question. Not ones have they ignored me they have taken time to get the answer and reply. Thank you so much I know I can be hard work at times but still they made me feel welcome and wanted. Excellent service.

Fairygodmother05's Comment

Written on: 11/02/2016

Thank you for your lovely genuine review. We know how difficult it is to run a business especially when you are starting out - when you care you want to get things right. We look forward to helping you grow your business and don't worry about all the questions :)

Reply to this comment
Was this review helpful? 0 0

“terrible service”

★☆☆☆☆

written by on 06/02/2016

I had the brilliant idea to buy a costume for my nephew who lives in Italy and i chose a product because was in stock and to be delivered in 2/3 days. After the confirmation of payment and order i received an update which says: sorry but the item is out of stock, it can be delivered in 13 days!!!! (the time it will be in stock again). Moral of the story: No costume in time for Carneval and no answers to my million emails when i found out it!. Thanks Angelwholesale!

Fairygodmother05's Comment

Written on: 08/02/2016

We are a wholesale trade site not a retailer and all our lead times are detailed under the product description and clearly displayed. We also send an email immediately the order is placed to advise of the approximate leadtime. We also urge our trade customers to email us if an order is urgent as we process hundreds of orders a day we can progress those are required sooner. This product was not in stock when you ordered and we are a UK Wholesale company .

Reply to this comment
Was this review helpful? 0 0

“I brought a few easter items which a cpl were out of...”

★★★★★

written by Louis484 on 03/02/2016

I brought a few easter items which a cpl were out of stock . I ws kept in touch by email to when they were in stock again .once in i received within a cpl of days the packaging was brilliant lovely strong box .. all items were of high quality . Vety pleased with everything now ready to start my hampers .. will def be ordering again and recommending them to my friends

Was this review helpful? 0 0

“Great quick courteous service. Wide range of products. ”

★★★★★

written by on 02/02/2016

My partner and I have bought from Angel for a few months and have always found them to be quick, courteous and responsive. They offer a wide range of products and keep us well informed of the progress of our orders - something I wish some of our other suppliers did. Thanks!

Fairygodmother05's Comment

Written on: 02/02/2016

Thank you so much for your lovely review and for your continued custom. Jayne MD - Angel Wholesale

Reply to this comment

Fairygodmother05's Comment

Written on: 02/02/2016

Thank you so much for your lovely review and for your continued custom. Jayne MD - Angel Wholesale

Reply to this comment
Was this review helpful? 0 0

“Very good service. Quick response, very kindly staff....”

★★★★★

written by gorilla.bg on 26/01/2016

Very good service. Quick response, very kindly staff. We recommend it.

Fairygodmother05's Response to gorilla.bg's Review

Written on: 02/02/2016

Thank you for you lovely review. Our staff at Angel Wholesale very much appreciate your comments and your custom. Kind Regards, Jayne MD - Angel Wholesale

Reply to this comment
Was this review helpful? 0 0

“Excellent service ”

★★★★★

written by AleenaPope on 14/01/2016

This is my first time ordering from Angel's and the products were excellent and the shipment was very good too, although the shipment fees to Gibraltar is very expensive.

Fairygodmother05's Comment

Written on: 02/02/2016

Dear Aleena, Thank you for your lovely comments. We charge the shipping at cost and it is currently the best rate we can personally offer via our couriers and it is fully insured. It may be worth posting on specific Gibraltar forums if anyone can recommend someone as there are specialist companies you can use. My Grandmother was from Gib so happy to do business with you! Kind Regards, Jayne MD - Angel Wholesale

Reply to this comment
Was this review helpful? 0 0

“Excellent service, happy to recomend”

★★★★★

written by Aiyana424 on 02/12/2015

Excellent service, happy to recomend. 

Was this review helpful? 0 0

“Not the best!”

★★☆☆☆

written by Jadon171 on 17/11/2015

I have placed at least 10 orders with this company and on each occasion there has been disappointment on my part. They have a fantastic range of products, but as soon I complete my order an email comes back saying so and so is on back order! My last order was placed on 6/11/15. The email told me that 3 items were on back order. A few days later I had an email saying that the items were in stock but a different item was now on back order!! It would appear that another customer had been sold my items! They have had full payment and I'm still waiting for my order. I would really like to know before I checkout which items are unavailable.

Fairygodmother05's Comment

Written on: 19/11/2015

At this time of year there can be issues with stock and lead times as both us an our suppliers are operating at peak. We clearly state lead times and stock availability on our website but when we are super busy when they go to pick orders there can be stock discrepancies ie the system says there are 20 and there is only 10. We never re-allocate stock to another customer it is always done in date order. We also keep our customers updated every step of their order and each time we offer several choices which includes refund, credit, swap or back order so that customers have the choice. You are also free to checkout using the call me option so you do not have to pay until stock levels have been checked. Please email me personally if you wish to discuss.

Reply to this comment
Was this review helpful? 0 0

“What a wonderful company”

★★★★★

written by on 11/11/2015

Absolutely fantastic. Great range of products at great prices for wholesale. Really useful to be able to order on-line from a huge variety of items and easy to use website. Always have our favourite brands of baby clothes and plush toys. Wonderful service and quick delivery. Always happy to help too! Our favourite wholesalers! Would really recommend them. A*****

Fairygodmother05's Comment

Written on: 02/02/2016

Thank you for you really lovely comments. It is so lovely when customers take the time to post their appreciation - its a real boost to our staff's morale!

Reply to this comment
Was this review helpful? 0 0

“tilly”

★★★★☆

written by asRalston24 on 21/10/2015

very good service they kept you in touch with progres of order briliant service

Was this review helpful? 0 0

“Great wholesaler. Not a retailer”

★★★★☆

written by JamieCullen1 on 05/02/2015

Really good wholesaler. I read some of the reviews here and they strike me as from people who have never used a wholesaler before. They are not a retailer ladies and gentlemen! They wholesale! Compared to all of the other importers and wholesalers we use (and we use a lot) they are great. Product is good, communication is better than we get from anyone else and deliver is very quick we they have it straight away and not than long when the don't.

Fairygodmother05's Response to JamieCullen1's Review

Written on: 05/02/2015

Thank you Jamie for your genuine review and we are very pleased that you are happy with our service. Customers do expect more retail levels of service now from all businesses and we always try to exceed expectations but as you point out we are a wholesaler not a retailer and we feel that we give great service to our retailers

Reply to this comment
Was this review helpful? 0 0

“Disappointing”

★☆☆☆☆

written by on 05/12/2014

I called the customer service to confirm if bank transfer was the only payment channel available to me since I was buying from Africa. The rep told me I could go ahead and select any payment mode of choice. After payment, they initially got back to tell me that some of the items I paid for were not in stock (unsatisfactory). I opted to wait for those items, and have everything shipped at once. Suddenly, they came back and told me that they cannot accept my mode of payment - Paypal, and would refund me. They did refund, but would not reply any of my emails again. I made losses in the reconversion. I regret transacting with them. Waste of time and money!

Fairygodmother05's Comment

Written on: 07/12/2014

Unfortunately our merchant account providers will do security checks from time to time and we were advised only to ship to the card holders billing address which is not possible in this case. Where the billing and shipping address is different and it is outside the UK we usually only accept Bank Transfer. When there are delays in payment items can go out of stock and also during the Xmas period from Sept-Dec stock moves extremely quickly. We are sorry you experienced any inconvenience but we have refunded your transaction in full so you should not have experienced any losses . We would never advise that a transaction being shipped to an alternative billing address can pay by any means so I apologise if there has been some miscommunication - it may be that our customer service person did not understand fully what you were asking. If you want to work with us in future then bank transfer is requested for orders to Africa.

Reply to this comment
Was this review helpful? 0 0

“Teddies, teddies everywhere!”

★★★★★

written by 39Glass on 25/10/2014

We needed to get 250 teddy bears and needed lots of variety for the fete. It was all about teddies. I really can't believe how easy it was. We were able to get plenty of 25 different bears within 10 days. I am so pleased as we were able to sell almost all of them raising almost £1000 for charity during the weekend. We had tried approaching a number of other companies but they weren't happy dealing with us. Not only did Angel let us have them but we got a 5% discount for spending over £1000., Every penny helps! Thank you very much

Was this review helpful? 0 0

“Theres always going to be blips”

★★★☆☆

written by on 28/09/2014

We have used this outlet for a year now and the only reason we keep on using them is the quality of there items can not be faulted. Both our buisness and customers are very satisfied beyond a doubt with no complaints ever been raised over an item. Sadly however this can not be said for customer service or stock control, Website tells you items are available so you order them against ones that are not, just to find after you have paid for them you get a email stating they are waiting on stock, which I have to say does get frustrating when it happens every time you place an order and not just on the odd occasion, Phone calls are rarely returned which has resulted in us ringing back several times for the blame to be passed on to someone else. I feel this is something that needs working on. However despite having said this, when dealing with the shear volume of orders they must receive on a day to day business somebody is going to experience a few problems along the way, while a large percentage will have no problems at all. The extensive range they stock and the quality of the items can not be faulted.

Was this review helpful? 0 0

“My favourite wholesale site by far”

★★★★★

written by on 05/09/2014

I have used Angel Wholesale several times over the past couple of months and I have never had any issues at all. Their website is user friendly, prices are good, products are fantastic, delivery is quick and the communication from the staff is excellent!

Was this review helpful? 0 0

“One stop shop”

★★★★★

written by Debzisme on 06/07/2014

Have been using Angel now for over 6 months and they've been great. Lots of good advice for small businesses and quick responses to emails. Any problems/queries are sorted promptly. A few 'blips' now and again but always polite and helpful and they get things fixed fast. Their range is fairly extensive too. I hope it grows and grows then my business can grow and grow. Thank you Angel :-)

Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview