Aristocrats of Chester, Cheshire Reviews

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★★★☆☆
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★★★★★

“Mrs Howard”

Written on: 19/01/2012 by howard21 (1 review written)

I was married last october and bought my wedding dress from Aristocrats, I just wanted to say a big thankyou to all the staff who were so helpfull and calming whilst choosing my dress and having my fittings x… Read Full Review

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★★★★★

“My Special Dress!”

Written on: 28/12/2011 by David1986 (1 review written)

Aristocrats of Chester had a huge choice of lovely dresses, i found it hard to find one i didnt like in this shop, after trying on so many of these beautiful dresses i finaly decided on my perfect dress, the ladies in aristocrats where all very helpful and nothing was any trouble for them. I felt and looked like a princess on my wedding day. I can not fault the service that I received from the ladies in this shop! They always put at ease and everybody was so helpful and polite. My experience… Read Full Review

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Guest's Response to David1986's Review

Written on: 09/03/2012

You are obviously one of the lucky ones that was treated like a princess and felt like a princess. I have to say i am very jealous, this shop could have ruined my big day if it wasnt for a seamstress that helped me out at the last minute to recify my dress. It was disgusting when i picked it up and the staff couldnt have given 2 hoots. When i think of my wedding day, although it was the best day of my life there is a massive shadow over it because of how I was treated by the staff in this shop and the state of my dress.

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★☆☆☆☆

“What a let down”

Written on: 04/12/2011 by libby123 (1 review written)

This bridal shop has left my daughter in tears and with 2 weeks to her wedding we have had to find a professional seamstress to try and put her 2nd choice of dress right. My daughter choose her ideal wedding dress which needed to be altered but when she returned for her fitting the dress had been totally ruinned. The shop let her choose another one which again had to be altered and again when returned looked out of shape (the top looked as if it had ben altered but not the bottom), very poor… Read Full Review

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Chestergal14's Response to libby123's Review

Written on: 11/04/2012

I am yet to collect my dress from the shop, but my experience so far with the so-called staff is unreal. Rude, bitchy, cocky and downright unhelpful. I paid a deposit on my dress August last year and I am still awaiting a swab of fabric to match up with my bridesmaid dresses. I went in for a fitting with my friend and the girl staff drew the curtains on my friend like she was invisible.....hello......customer service? brain? I had to buy a bridesmaid dress and take in in to aristocraP and match it myself to the dress......which by the way was just hanging there......uncovered!! And I forgot to mention, when my dress first came in, the girl ripped and pulled the tags and plastic cover off like it was a sack of spuds. I will be paying the rest of the balance and fleeing with my dress....I will get it altered elsewhere, even if I have to pay extra....which they charge you extra in there for anyway. In tern, I am disgusted with Aristocrats and needless to say, they are lucky not to have seen my angry side as of yet......which could surface if they give me any more beef.

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★★★★★

“Now Mrs Jones (formally Miss Williams)”

Written on: 24/10/2011

I just wanted to leave a review for anyone who is planing their wedding and is looking for a dress, I had a realy great time choosing my wedding dress and having my fittings here. The girls were all realy nice and very helpfull, I was worried about going to wedding dress shops because I was scared I would feel uncomfortable, but this was definitley not the case here, I felt welcome imediatley and had fun each time I visited, I loved my dress and my big day! It was all just perfect :)… Read Full Review

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★★★★★

“Wonderfull”

Written on: 19/09/2011 by Sarah112 (1 review written)

Having read the reviews on this page it seems to me these people must be very hard to please! Have you ever heard of the word BRIDEZILLAS! My experience was very different!!! It was great, myself and my 2 sisters and 5 friends of mine have all bought our dresses from Aristocrats over the past few years and would say this is definitley the best shop in chester, the staff have a lovely manner of dealing with you and were more than helpfull. The selection of dresses is great and the cost is also… Read Full Review

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★★★★★

“Aristocrats of Chester -You made my dream wedding come...”

Written on: 18/09/2011

Aristocrats of Chester was recommended to me by a friend to whom I am truly grateful. Their range of dresses didn't disappoint and the service provided by their staff was exemplary. I found my perfect Maggie Sottero gown (and at a fantastic price!) having been offered some professional advice from both younger and older members of staff on styles, shape, colour, fabric etc. We had numerous visits to the shop for fittings and were always greeted with a smile and warm welcome. The attention… Read Full Review

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★☆☆☆☆

“What a shambles!”

Written on: 20/08/2011 by nishiki (1 review written)

Unfortunately, this shop has quite a good selection of dresses and after months of trawling other places, we finally found my sister's dream dress in this shop. We also found the bridesmaids dresses here so thought we were on to a winner...not so. Everything from this point onwards was a struggle. Pippa, Jayne's daughter, was a real sweetheart and seemed to be the only person in the shop that actually understood what an important part they played in the run up to each wedding. Trying to… Read Full Review

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★★☆☆☆

“Didn't seem like an 'appointment' to me!!”

Written on: 12/08/2011

Very similar to other reviews on here (which in some ways I wish that I'd read before booking). Whilst I was pleased with the selection of dresses available, there must have been at least four other bridal party groups in there at the same time. I didn't feel like any of us had actual appointments. I had to strip in a changing room with another bride-to-be and have the dresses I tried on scrutinised by other parties. I was given no advice from an expert in there and was left to browse the… Read Full Review

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★☆☆☆☆

“I booked my first appointment to try on wedding...”

Written on: 25/06/2011 by asherberesford (1 review written)

I booked my first appointment to try on wedding dresses at Aristocrats in Chester and I was extremely disappointed. Like other reviewers, I had to look at racks of wedding dresses which were in the same room as a lady was showing her family/friends the dress she was trying one. This was really uncomfortable and it felt like we were intruding. I then had to undress and try on dresses in the same room as another bride. It was highly embarrassing as we both stood in our bra and knickers!… Read Full Review

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★☆☆☆☆

“Me and my mum made the trip to chester especially for...”

Written on: 05/04/2011

Me and my mum made the trip to chester especially for an appointment at the Aristocrats of chester bridal shop. Well I needn't have bothered. The shop itself was quite nice, a lovely little street and surroundings. The shop stocked a large selection of Maggie Sottero gowns but they were very spaced out in different rooms, some being in the same room as another lady trying gowns on. I felt quite uncomfortable with this.
The woman that dealt with me was not very welcoming at all, in fact I don't… Read Full Review

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Guest's Comment

Written on: 01/06/2011

Unfortunately, this happened to me too. I can relate to everything you have said here. My mum was so disheartened because she felt that it was not the 'mother/daughter' moment it should have been. Unfortunately, i think i have found 'the one' there but will be trying other stockists as i don't think they deserve my custom. Poor show all round.

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Guest's Comment

Written on: 18/06/2011

Also agree,had to share large changing room,had to put my clothes on the floor...no pinning,and when i did ask she said they dont offer that service?? which I found to be utterly ridiculous in a bridal shop !! staff were very young and uninterested in making the experience a plesant one!

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★★★☆☆

“I have ordered my dress from Aristocrats and am about...”

Written on: 14/03/2011

I have ordered my dress from Aristocrats and am about half way through my dealings with them, all I can say is that their customer service is very hit and miss. Some staff are good, others can be rude, and it does seem to depend on what mood you catch them in.
Overall the shop has a nice atmostphere and good selection of dresses which is why I chose to go with them… Read Full Review

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★★★★★

“I went around all the shops in chester and even more!...”

Written on: 21/01/2011

I went around all the shops in chester and even more! I found Aristocrats to be the best shop I visited, I bought my wedding dress here for a great price, I then bought my 6 bridesmaid dresses which all fit perfect and then we found a lovely outfit for my mum. I had a great wedding day and we all thoroughly enjoyed our experience at Aristocrats!I am now looking forward to going back for my sisters wedding dress :)… Read Full Review

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★★★★★

“I had an appointment at Aristocrats after visiting 3...”

Written on: 09/01/2011

I had an appointment at Aristocrats after visiting 3 other bridals shops previously. The shop has some gorgeous dresses and I feel they are reasonably priced compared to the other shops we visited. I was served by Jayne who was fantastic! She took lots of time assisting me, giving me ideas and trying dresses and accessories I hadn't thought of. In the end I bought an amazing reduced priced dress from her after expecting to spend a whole lot more to find the perfect dress before this… Read Full Review

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★☆☆☆☆

“Absolutely awful customer service. Would not recommend...”

Written on: 13/11/2010

Absolutely awful customer service. Would not recommend to anyone. We'd made an appointment 4 weeks in advance to shop for bridesmaid dresses. The appointment was at 12, we were immediately taken to the room where all the dresses were kept, but at 12.30 we had still not been seen to by any of the assistants. When we went to ask for help, they couldn't really be bothered to help at all, and their attitude was quite rude. All the dresses were small sizes, which only one of my four bridesmaids… Read Full Review

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★☆☆☆☆

“Really disapointed with our experience (Sat 6th Nov)....”

Written on: 08/11/2010

Really disapointed with our experience (Sat 6th Nov). We booked an appointment for 3pm as I was coming from Nottingham.My bridesmaids started trying on dresses only for an assistant to show 3 people in to the room whilst two were in their underwear. We felt very uncomfortable and when I asked the assistant why they were coming in to the room when we had an appointment she rudely told me that an appointment only allowed you to try them on but not any privacy! (Which you needed as sample sizes… Read Full Review

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★☆☆☆☆

“I ordered my bridesmaids dress from Aristocrats for my...”

Written on: 23/09/2010 by gymsusie (3 reviews written)

I ordered my bridesmaids dress from Aristocrats for my wedding in August 2010. I didn't receive a phone call to say the dress had come in, I rang them to find out it had. We went for the first dress fitting and the assistant suggested the dress was fine and didn't need altering, when in fact it was too big around the very top (it was a strapless dress. We asked for it to be altered so the assistant pinned the dress. When we went for the second fitting they had taken it in too much !! They then… Read Full Review

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★★★★★

“I bought my dress from Aristocrats last September and...”

Written on: 17/02/2010

I bought my dress from Aristocrats last September and found them to be fantastic! I would definitely recommend this bridal shop!

It was the first day I started to look for my dress and hadn't made an appointment, but they were very welcoming. I liked that they let me look around their selection of dresses on my own first and pull out the ones I wanted to try on. They then took the dresses I had chosen into the changing room for me to try on.

Pippa helped me into the dresses, she was very… Read Full Review

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★☆☆☆☆

“I went shopping for my wedding dress in Chester and...”

Written on: 31/01/2010

I went shopping for my wedding dress in Chester and out of the 5 shops I went to Aristocrats of Chester was by far the worst.
I had booked an appointment for 3pm. We weren't acknowledged at all, Eventually we caught the eye of a young girl, who told us to have a look around. We did this and after 20 mins still nothing. We asked 3 different people if I could now try on the dresses and they all dismissed us with 'somebody will be with you in a minute.' After standing in the middle of the 3 rooms… Read Full Review

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★☆☆☆☆

“I booked an appointment for 12pm, the girl who greeted...”

Written on: 14/12/2009 by GaynorLouise (4 reviews written)

I booked an appointment for 12pm, the girl who greeted us was very polite and showed us around saying that the girl who would be helping us would be with us shortly. 20 minutes later no-one arrived and there was no explanation so we asked about bridesmaids dresses and were shown a very small collection. They were mainly sizes 8 and 10 with a couple of 12s, but 2 of my bridesmaids are a size 14 and couldn't fit into any of them.

At half past there was still no sign of anyone. We weren't… Read Full Review

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★★★★★

“Had made an appointment with Aristocrats so was seen...”

Written on: 28/08/2009

Had made an appointment with Aristocrats so was seen straight away. Was given time to pull dresses I liked out and then tried each on with loads of help and honest advice from the assistant. Was encouraged to re-try favourites. Bought a dress from the sale range, with a huge discount, but because it was my favourite, not because of the price! The assistant agreed it was the right choice. Next fitting etc explained clearly. Left really impressed and happy. So far ... perfect… Read Full Review

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