PlumbWorld UK Reviews - www.plumbworld.co.uk

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★★★☆☆
2.6 / 5
41% of users recommend this
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★★☆☆☆

“Tried to contact them after they delivered an 900x900...”

Written on: 27/08/2010

Tried to contact them after they delivered an 900x900 shower tray with an 800x800 shower enclosure if i had known i would have had this trouble contacting them i would not have dealt with this company.Still waiting for a reply what is the problem with giving out a telephone number… Read Full Review

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★★★★★

“After reading the comments on plumbworlds review site...”

Written on: 20/08/2010 by bargain hunter (1 review written)

After reading the comments on plumbworlds review site I wondered if it was the same company! I found their web site easy to use (with a contact address and telephone number!) and the technical information given invaluable. The goods arrived well packaged and on the correct delivery date. The toilet seat was very easy to fit with clear instructions and the self closing mechanism works to perfection. I even received an after sales email. I would definitely recommend them… Read Full Review

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★★★★★

“ORDERED MIRA SHOWER CONTROLS ON A THURSDAY, DELIVERED...”

Written on: 14/08/2010

ORDERED MIRA SHOWER CONTROLS ON A THURSDAY, DELIVERED NEXT DAY FRIDAY. FULL COMMUNICATION AT ALL POINTS OF THE PROCESS… Read Full Review

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★☆☆☆☆

“This is the worst experience we have had of internet...”

Written on: 09/08/2010

This is the worst experience we have had of internet shopping. The lack of customer care (or concern)is disgraceful. We were initially delivered two fixed panels instead of one fixed panel and one curved screen. They said they would deliver correct part but what we received was yet another fixed panel - we now have three fixed panels but no curved shower screen! We are still waiting but don't hold out much hope of ever getting what we ordered. Trading Standards should surely be onto this… Read Full Review

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★☆☆☆☆

“Can't contact them by phone. They answer emails if /...”

Written on: 06/08/2010

Can't contact them by phone. They answer emails if / when they please. They 'forgot' to send one item on the list and then asked me to order it again and pay for it again. Still not had the heated towel rail, still not had a refund for the towel rail that never arrived.

Cheap - but useless… Read Full Review

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★☆☆☆☆

“Every single item I have purchased from Plumbworld has...”

Written on: 31/07/2010

Every single item I have purchased from Plumbworld has been faulty. I honestly believe they are selling 'seconds' whilst describing everything as 'new', and shall be reporting them to Trading Standards. Avoid at all costs, even though their prices are very tempting!… Read Full Review

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★☆☆☆☆

“Customer service is hopelessly poor: on a first repair...”

Written on: 28/07/2010

Customer service is hopelessly poor: on a first repair of a toilet cistern, it took some 6 weeks for spare parts to be delivered. On a second repair, they did not manage to deliver goods on allegedly 7 attempts (in reality, they never showed up) - they demand that you stay at home and await their delivery from 7am to 7pm, but they do not show up without timely warning - hopeless and appalling… Read Full Review

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★☆☆☆☆

“Plumbworld.co.uk - should be dumbworld.co.uk ”

Written on: 27/07/2010

Plumbworld.co.uk - should be dumbworld.co.uk

Utterly, Utterly useless - From start to finish.

Order a bathroom suite, showing as coming into warehouse in two days (20th). Waited a week and still the website was showing as due in warehouse on 20th - Although was now the 25th. Emailed customer services and got a response 2 days later saying it would be dispatched that night. It wasnt.
Another 2 days go by, email again asking where it is. No response.
Eventually reach my limit and cancel… Read Full Review

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★☆☆☆☆

“This Company is terrible in replying to emails i have...”

Written on: 26/07/2010

This Company is terrible in replying to emails i have been waiting for my goods for weeks!!!!!! and i couldnt wait much longer!! so I ordered all products from WWW.QSSUPPLIES.CO.UK prices were alot better and i recieved the same aqulaux goods next day!!!! and the best thing is they give a contact no!!!!!!!! Thanks For Helping Me!… Read Full Review

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★☆☆☆☆

“Ordered a pop up basin waste on the 24th of June,...”

Written on: 23/07/2010

Ordered a pop up basin waste on the 24th of June, received an incorrect and damaged item on the 1st of July.

Notified Plumbworld straight away on the 1st, they responded to my email on the 5th saying the replacement item had been sent.

Later the same day I got an email saying item not in stock! It will take a week.

On the 13th of July I got an email saying it would now be by the end of that week.

On the 14th of July I got an email saying the item had now been dispatched! and was given a… Read Full Review

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★★☆☆☆

“Prices are good, website very good but they ignore...”

Written on: 09/07/2010

Prices are good, website very good but they ignore emails and have very poor customer service with no phone contacts. What makes it worse is the gushing email from the boss after you place an order, assuring you of his individual concern for service etc. Then you have to battle with them to get any problems sorted!
We had a damaged delivery, I've given up trying to get the replacement after 5 weeks and have demanded a refund of the item. They'll probably ignore that email as well so let's see… Read Full Review

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★★☆☆☆

“Would I recommend to a friend? Hmmm, I would as the...”

Written on: 07/07/2010

Would I recommend to a friend? Hmmm, I would as the products are good but I would warn to be extra careful as the customer services is poor indeed. At first, they did not dispatch the order in completion. However, when I received the delivery with an item missing I have then changed my address. Having contacted them by email and clearly spelled my new address they still sent the missing item to the previous flat. After a huge argument over the phone, they refused to change the delivery address… Read Full Review

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★☆☆☆☆

“I ordered a shower from Plumbworld. So far so good....”

Written on: 06/07/2010

I ordered a shower from Plumbworld. So far so good. They managed to take my money out before informing me by e-mail the item was out of stock!
Three suggestions for better service/customer relations.
1: Say on the website if the item is in or out of stock.
2: Don't take the money out until the item has been despatched.
3: If you can't do 1 or 2 above then put the money back as fast as you took it out… Read Full Review

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★☆☆☆☆

“AVOID! No telephone number to get hold of them is just...”

Written on: 22/06/2010

AVOID! No telephone number to get hold of them is just a nightmare waiting to happen! Ordered a bath, they sent us a Left hand instead of a right hand bath, even though there is a massive sticker on the bath stating so. Poor e-mail communication with no help what so ever to resolve situation. I know the prices might be cheap but buy at your peril. I would never buy from these again even if it would save me a fortune, I just dont trust them, and I will be reporting them to trading standards and… Read Full Review

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★★☆☆☆

“Check every item down to the smallest screw within 7...”

Written on: 07/05/2010

Check every item down to the smallest screw within 7 days.Found inportant fixings missing on assembly, The packs were sealed and unopend. Contacted Plumbworld by e-mail they didn't want to know. Told it was my own fault for not checking everything within 7 days. I am now left with an item which i can't use !… Read Full Review

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★☆☆☆☆

“They do not allow you to cancel the order if there is...”

Written on: 06/05/2010

They do not allow you to cancel the order if there is a delay in delivery. The customer service does not exists!! Great site if you never have to contact them for anyhting!!… Read Full Review

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★☆☆☆☆

“Please check with Plumbworld BEFORE ORDERING that...”

Written on: 01/05/2010

Please check with Plumbworld BEFORE ORDERING that continental sinks (Franke/Sauber etc) are supplied with fittings for UK pipework. Ours wasn't, and the subsequent weeks of fruitless emails to 'customer services', (no phone number to speak to a 'real' person), calls to plumber merchants, and trips to the same caused anger and frustration. Apparently a kit to fit these sinks costs upwards of £50 - be warned - and are not supplied by Plumbworld. We are presently attempting to cobble together a… Read Full Review

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★★★★★

“excellent customer service via e-mail. full bathroom...”

Written on: 29/04/2010

excellent customer service via e-mail. full bathroom suite including shower is great quality but bargain price. bathroom fitted and looks great, my plumber was very impressed.

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★★★★★

“This firm could not have been better, great quality...”

Written on: 25/04/2010 by Jillus (4 reviews written)

This firm could not have been better, great quality goods, delivered on time, lots of emails keeping us up with the short delays on one item. Follow up emails to rate website etc. Cannot fault them… Read Full Review

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★☆☆☆☆

“BEWARE !! DO NOT USE THIS COMPANY ”

Written on: 21/04/2010 by broadsword (1 review written)

BEWARE !! DO NOT USE THIS COMPANY

9 days to deliver items from stock, bath missing from delivery and basically told by customer services its tough luck.

No way to contact by phone, emails take days to be answered. Promised to be rung back and no calls received.

Spend money with someone else that has a telephone number, not this company who should be shut down.

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