Took out annual insurance and you have to tell them every time you or a member of your family go to the doctors or your policy can be void. Coughs, colds, ear wax, constipation, childs ailments, and every time they charge you £10 admin fee for the privilege! You are even supposed to tell them if any other member of your extended family visits the doctor, even if you don't know! Or run the risk of a void policy if their illness (or death) prevents you going on holiday.

Took out annual insurance and you have to tell them every time you or a member of your family go to the doctors or your policy can be void. Coughs, colds, ear wax, constipation, childs ailments, and every time they charge you £10 admin fee for the privilege! You are even supposed to tell them if any other member of your extended family visits the doctor, even if you don't know! Or run the risk of a void policy if their illness (or death) prevents you going on holiday.

Staysure sold us a travel policy with all medical condition disclosed and agreed. Price quoted and agreed. Policy rec'd four weeks before travelling and happy with it. Ten days before travelling they rang and cancelled a couple of things on the policy REASON BEING THEY MADE A MISTAKE. TOP IT ALL MANAGER'S COMMETT WAS " YOU SHOULD BE GRATEFUL WE HAVE REFUNDED YOU THE FULL AMOUNT". We did not cancel, they amended it after the 14 day cancellation period and were the most unhelpful on the phone. The manager did not have the nerve to come to the phone . He relayed messages through the poor sales person. WHAT A MANAGER !!!!!!!! Would never recommend them to anybody especially if you are a RENAL PATIENT

I received a letter from Staysure telling me my holiday insurance would renew if I didn't contact them. The sum for the renewal was in excess of £300. My deep concern is for elderly people who receive correspondence telling you the renewal will take place if the don't hear from you. What happens if you misinterpret the letter and don't contact Staysure?They take your money out of your bank account!! It's just another method of extracting money from the bank accounts of existing customers without expressed permission.No doubt they fall back on terms and conditions when you first take out a policy. When will companies understand that elderly people are vulnerable and may never be aware they have been charged for something they didn't want. Staysure say they have written confirming their intention and you can phone and say you do not want them to proceed. How would my late father have had any idea what they were proposing as he was blind and would not been able to respond.What if your away or in hospital and not aware of their letter. How much money is Staysure extracting from bank accounts from unknowingly previous customers without them ever being aware.

After a lot of difficulty in getting Staysure to accept a very straightforward claim for emergency treatment nearly a year after the occurrence - they agreed to pay it on 27/7/15. I even wrote on my review 'Have just had news they have accepted the claim...' was very appreciative..thanks to V and A from Staysure for their very courteous efficient handling of the matter'. Now I have received a letter from a DEBT COLLECTION AGENCY....requesting payment of the hospital invoice!!!! Obviously rang Staysure...22 extensions later no wiser... computer says no' 'sorry don't exist' 'no record'...despite the fact that I have an extant policy with them and have been a customer for years!! So much for technology or is it the human error factor?? Computer say NO??? Am now beginning to be a tad irritated..I certainly do not want my credit rating to be affected by this. I was insured, I received emergency treatment on a European Health Card, I was charged when I was assured by the Hospital I wouldn't be... what is the PROBLEM?

On 22nd February we were sent an e-mail offering us a 15% discount if we renewed our travel insurance. Today 27th February when I phoned up to renew my policy after a 15 minute wait on the phone, I was told that Staysure have changed their policy and no longer offer insurance to UK Expats in Italy. So what I didn't like about it is that you have wasted my time twice, once by sending me an email, when you knew I lived in Italy offering me insurance and the second time when I phoned up to arrange it you told me after 15 minutes that you no longer offered it. Can I give you a Customer Service Rating of nought (0) stars. Yes, I just have!

Was delayed coming home from my holiday and missed my connecting flight and when I phone up to make a claim for being delayed. It was pointed out that I should have told them that I had a connecting flight and I was not cover because I did not take out an additional policy for this . Please be aware on this as this was my 1st time traveling like this and I did not know and the company did not advise me of this .

A couple of weeks ago this would have been an incendiary indictment of Staysure but - alls well that ends well. At 87 with a heart condition insurance is quite a problem but Staysure are one of the few who take it on. Why very careful? Because they observe the get-out clauses rigidly. Probably no worse than the others I suppose. If you have to add or alter a medical condition DO IT BY THE BOOK. I have just had a difficult few weeks with a lot of persistence proving that I am not a fraudster but simply a bit careless. Actually, in fairness, the people who need a good kicking here are not Staysure but my own GP and the hospital. It's a long story. Would I use Staysure again? Not sure. I have 2 more cruises coming up but I think I will take a look at Nick Trend's recommendations first.

Every was fine with the booking of holiday Insurance very friendly staff. We had to cancel our holiday due to illness. . The claims process was excellant. To submitting our claim to receiving our full payment took 4days. WIll certainly book our insurance again with you. Well done

On holiday in Cyprus My husband slipped on a wet surface and had a nasty head injury, he was taken by ambulance to a Hospital, had tests done and he had to spend four nights as an impatient, the clinic dealt with Stay sure on our behalf, no trouble what so ever dealt with quickly and proffesionaly, what a weight off my mind what a fantastic company to deal with I would never use any one for travel insurance but Staysure and the journey when the doctor finally gave permission for my husband to travel home was a dream, I spoke to a young lady from mayflower on behalf of Staysure who arranged a taxi to the airport then help through the airport and finally after a good flight there was a wonderfully nice man at the other end who took us straight to our front door and even put our cases inside for us what a company I cannot thank and praise them for their help and consideration, I have even received a phone call from them to make sure we had sure we had arrived home, what company great just great, unbelievable to receive service that is so spectacular, thank you Staysure .Fantastic

Just spoke to your customer service dept regarding renewing my travel policy. I left the policy to auto renew but forgot I had changed banks since last year. Although my policy has only lapsed by 2 days I was told I had to ring a different number to go thru a new quote. Your customer service lady was very rude and said it was my own fault for not sending new bank details I explained I had forgotten, so I will be going elsewhere for my insurance

Earlier this year, my elderly father had a fall while visiting me in Cyprus. I took him to A & E at a private hospital, and Staysure assured me he could stay for the initial 24 hours while tests were completed. When it became clear he needed to be hospitalised for longer, this was extended for another 24 hours when he would be transferred to the general hospital. It soon became clear that there would be difficulties moving him to the general, and Staysure agreed to fund the entire week in the private facility. There was no hassle, no pressure - and my father received the best care. On his release from hospital, Staysure re-booked his return flight and then sent a nursing assistant to carry out 'fit to fly'checks, before accompanying him on the flight back to UK. The support Staysure provided was second to none, and they dealt with all the relevant administration matters leaving me able to focus on my father's care. I will certainly recommend them to friends - in fact I have done so already!

Just organised travel insurance, it was very organised and professional felt everything was covered. We could not have done this on our own the person I dealt with was exceptional, with patience, understanding and great knowledge (went the extra mile). We don't know if price was reasonable or not, but because of the service, we paid with no intention of looking elsewhere. Only good things to say really - if anyone is listening he deserves an extra tea break!

I had to cancel my holiday to Sri lanka for my 50th birthday as I was diagnosed with breast cancer in February. I didn't cancel immediately because I didn't know what my treatment would be and I also was told by Air France that they would be happy to give me a credit note or reschedule the flights for a later date - I quite liked this idea because it would be something to look forward to at the end of the treatment. In the end I needed chemotherapy which meant I would't be able to travel. I decided to cancel because the travel agent (e-bookers) would not agree to the credit note/reschedule (shameful company - never again). Anyway, to cut a long story short, there was a delay between diagnosis and claim of 2 months. There were lots of questions on the claim form requiring explanations about delays in claiming and having read some of the pretty bad reviews about Staysure I was convinced that they would use this or some other bit of small print to refuse our claim. However, they paid in full, with no question at all. It was a little slow, it took a month but then we are in France so maybe it took a bit longer to get/translate medical info. All in all a pretty good outcome and they are competitively priced (I didn't have any preexisting conditions), so I will be using them again.

Tried on-line and not really a problem but wanted to make sure I had not left anything out that might make the policy void. I could not have been more impressed and he was so patient. I have pre existing conditions so was a bit worried I would find cover very expensive but it was very competitive. I have used Staysure before and always found them reliable. Well done. The questions were straight forward and only having to list operations that were in the last two years helpful as not easy to remember ones from 40 years ago!

I found it very helpful and easy to get a competive travel cover. Never tried to make a claim and hope i don't need to. Having said thati have a. Very good feeling about the company. Have several very competive covers with them.

Your medical questions made me laugh, although I appreciate they must be asked, I and your member of staff laughed at some of my answers, mostly when it came to questions about the wife, and her mental health, although she is well, sometimes I wonder if women are from another planet.

Have just booked travel insurance with staysure through a very nice and polite young man who took a lot of time to explain all .thank you.

the whole experience of purchasing travel insurance as I have pre-existing medical conditions was made so easy and hassle free by the young lady who took me through the process speedily and efficiently, she was knowledgeable and answered my questions with great proficiency there wasn't anything to dislike about the experience. Thank you staysure !!