Because of the outstanding invoices we have overlooked, our servers were down, I contacted the Billing department to inform all paid. Shawn,from Billing department, has responded extremely quickly, locating my account in a very very speedy way, and understanding the problem immediately and by communicating relevant department in a prompt manner my problem got solved. Shawn assured me that he will make sure my problem will be solved ASAP and he offered to stay online on the chat until it is solved, which I found extremely helpful. As I was very impatient due to fact that I was losing customers due to servers down, he just did his utmost best to make sure I leave the chat with problem being solved. So I appreciate his overall help and I am extremely satisfied with his assistance and I can give him 5 star but overall experience due to other department's slowness I only give 4 stars

the services of this host company is very good and the best thing they have is the fast and good response most of stuff are polite and expert in his own section

Pearl was a great help sorting out my problems.. thanks Jo

I talked with an advisor regarding a cancellation request. Everything was fine and I have nothing but good comments on the support. He helped me without any delays.

Hassle free and quick registration the smallest short dot uk domain by Adam. Much appreciated. Happy to recommend EUKHOST to other businesses.

helpful and informative

I recently had one of my domain email accounts blacklisted for some reason. Rex Miller and the guys soon sorted it out as it appears the blacklist was put on by the ISP. After several calls to the ISP (and a 15 hour power-off of the modem to reset the IP address) everything got back to normal. Great work.

Was helpful and very patient on the phone, so thank you!

Helpful and quick to respond. Was able to solve the issue in a few moments. Good work

Excellent support through their online chat, unlike other sites where you need to submit a ticket and wait at least 24 hours to get a response.

EUKHOST will, when you have an issue, elevate support to some very knowledgeable staff. We've had some issues with hardware and some staff haven't tackled all of our needs first time, but when we need to pursue an issue to get it resolved, we've usually had very prompt, complete and helpful support from EUKHOST. We'd recommend them for their 24/7 support, which you just can't beat, but ask them to keep working on keeping a consistent standard across all of their staff. Some are shining examples of support, others are still learning the ropes, but we've had better, faster and more useful support from EUKHOST than 1&1, Heart or any other popular UK brand, who often go home after 5:30 and your sites can be down all weekend or they'll refuse to help when it's urgent and is near the end of the day, pushing you to tickets instead. EUKHOST will actually get in there and help.

I have been using eUKHost for a few years now and run several websites off their VPS service. I am very happy with the customer service and technical support I have received. The live chat is very useful and there hasn't been any issues that haven't been dealt with almost immediately. I would definitely recommend this company to others.

Every so often my Wordpress blog does something I can neither fix nor understand. Webhosting UK Support are always there to tweak this or that and get me back blogging again. Thereafter, it's just up to me to find the time to post!

i have been deal with EUKHOST company since 6 years I guess and the best thing they offer is the fast and valuable support the prices is very fair to the services they offer sometimes I might face problem especially with emails because in my country the internet provider change the IP frequently and that cause a problem with login issue but in general I recommend this company for hosting

Have had Monday morning issue's with outgoing emails having been blacklisted. Rex took ownership of the issue, kept in contact, and before long the issue is pretty much resolved. Would be 5 stars (Rex 5 stars), but am now experiencing residual issue's which I'm sure would be resolved. Thanks

Just upgraded my hosting package and got excellent assistance from the live chat from both the advisers who were most helpful in changing what package i was on while renewing my service.

had a problem with one of our sites, and needed DB backup

Thank you Rex for being helpful . I had problems setting up my email accounts and i need step by step help , Rex helped me ,eukhost are a brilliant hosting company .