MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.1 / 5
3225
81% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★★

“Mce insurence policy”

Written on: 29/07/2017 by Ikar (1 review written)

My name is ikar I call to let Mce know about change of policy for my insurence, and this is what makes me come back to Mce insurence time after time because of how they value their customers, the professionalism is second to none. A customer service like no other, and today was no different. I will recomnd my friends, and family with Mce insurence, and I always be with Mce without a question. Thank you Mce and espically the customer service advisor I spoke to today Thanks again… Read Full Review

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Written on: 16/08/2017

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★★★★★

“Quick professional service”

Written on: 29/07/2017 by Underwood57 (1 review written)

I have been with mce for a number of years with no issues at all. Recently contacted them regarding some documentation. I spoke to the adviser who was very helpful and efficient and the requested documents were emailed and received immediately. Highly recommended!… Read Full Review

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Written on: 16/08/2017

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★★★★★

“Policy documents ”

Written on: 28/07/2017 by 1951Sheehan (1 review written)

I called today regarding some policy documents I needed, spoke to a very polite girl and she got them to me within 10 minutes, very pleased with the service I was provided and would definitely recommend to a friend, hats of to 'E H'… Read Full Review

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Written on: 16/08/2017

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★★★★★

“Good customer service 4825”

Written on: 27/07/2017 by jimbobwin (1 review written)

I've had an accident and a theft in the same year and have had great customer service from my claim handler who handled my claim quickly and more importantly, was super friendly! If I had to pick holes, I would say that the companies systems could communicate the news flow a bit more regularly and effectively. But that's minor… Read Full Review

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Written on: 16/08/2017

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★☆☆☆☆

“call centre waits 90 minutes +”

Written on: 26/07/2017 by MarceloHealy (1 review written)

I've just taken out a policy to pick up my bike today... the documents have comre back woth 3 inaccuracies and I've been waiting 90 minutes now to chat to someone… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 01/08/2017

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★★

“110% positive experience”

Written on: 25/07/2017 by HailHailHailHail (1 review written)

Firstly MCE thank you for the opportunity for this review. Today l had an excellent discussion with a member of your staff . She was very professional ,spoke clearly ,polite and understanding regarding my inquiry. The person I dealt with also explained and assured me that I would receive my policy today and that this is due to change regarding not being sent by post and from the foreseeable future will now be done through email . Thank you and l will be recommending MCE to fellow biker's… Read Full Review

Bigedmce's Response to HailHailHailHail's Review

Written on: 16/08/2017

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★★★★★

“Change of details”

Written on: 24/07/2017 by stevebike1 (1 review written)

Every time I've had occasion to call, people have been on the ball and were quick to understand exactly what I needed help with. Today I spoke with the person I dealt with and although I complicated things she followed exactly what I was telling her re my incorrect V5 registration document from the DVLA. Excellent service she made things straight forward and easy. … Read Full Review

Bigedmce's Response to stevebike1's Review

Written on: 25/07/2017

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★★★★★

“Customer service ”

Written on: 24/07/2017 by 24978wayne (1 review written)

I called today for my proof of no claims and spoke to a lovely lady. She was polite and helpful and dealt with my enquiry in a very professional manner… Read Full Review

Bigedmce's Response to 24978wayne's Review

Written on: 25/07/2017

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★★★★★

“kayleigh vaughn”

Written on: 22/07/2017 by Malone260 (1 review written)

Excellent customer service, pleasure to talk to and dealt with my request efficiently… Read Full Review

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Written on: 25/07/2017

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★★★★★

“Once you get through”

Written on: 21/07/2017 by Chaswoodley (1 review written)

Ages to get thru on phone, but once I did she was very helpful, and polite, a nice sense of humour, somehow sweetened the pain of paying more insurance premium… Read Full Review

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★☆☆☆☆

“The acid test is when you claim”

Written on: 21/07/2017 by mikedear (1 review written)

Having purchased MCE Insurance due to being one of the largest and well respected companies, I felt I'd made a good choice. Roll forward a few months and my bike took a fall off the stand breaking a mirror and scratching a few panels. Enough damage to warrant a claim. The initial call was smooth enough suggesting a few photos should be enough to get an idea of the repair cost. A few of days later with no request for photos, the bike was collected and transported 100 miles away to be assessed… Read Full Review

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★★★★★

“nice car, efficient service”

Written on: 20/07/2017 by DrProduns (1 review written)

I was looking for a copy of my NCB and lovely car, she got it to me in 6 mins flat. Now that's what I call service. Thanks v much for friendly and efficient service. It sure makes a difference and iscrarity these days. Best of luck to you !… Read Full Review

Bigedmce's Response to DrProduns's Review

Written on: 25/07/2017

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★★★★★

“Motorcycle Insurance Change of Vehicle”

Written on: 20/07/2017

Dealt with customer adviser who was very polite and helpful. She answered my query and sent my documents directly to me. Great Service and this is why I have stayed with them… Read Full Review

Bigedmce's Comment

Written on: 25/07/2017

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★★★★★

“Needed my proof of NCB ”

Written on: 20/07/2017 by cathouse1071 (1 review written)

Hi there contacted MCE to obtain my proof of NCB, used the live chat option and was dealt with by an adviser Within 5 minutes my proof was emailed over, so great service. PB … Read Full Review

Bigedmce's Response to cathouse1071's Review

Written on: 25/07/2017

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★★★★★

“Excellent service”

Written on: 19/07/2017 by doro-dara (1 review written)

I have been with MCE for a couple of years. Very good prices and generally fantastic customer service. I called in today to transfer my policy onto a new vehicle and received excellent customer service. My thanks to her as she made the experience delightful and pleasant… Read Full Review

Bigedmce's Response to doro-dara's Review

Written on: 21/07/2017

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★★★★★

“Zeynal ”

Written on: 18/07/2017 by Huffman138 (1 review written)

I would like to say thank you for a very quick response. I called today to ask a ncb Letter and within a short time they emailed the letter. Fantastic service… Read Full Review

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Written on: 21/07/2017

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★★★★☆

“Helpful and human ”

Written on: 15/07/2017 by DuncanBur (1 review written)

Spoke with Dayle yesterday to arrange a midterm adjustment for a new motorbike. From the time Dayle picked up the call to the time it ended he showed great awareness and knowledge of the life and issues of a motorcyclist. He was aware the the adjustment fee was a little steep so he rapidly arranged a review with his supervisor and came back with a more realistic price. In the time of many phone lines and indifferent call handlers Dayle added a human touch which is frequently lacking. Thanks!… Read Full Review

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Written on: 21/07/2017

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★★★★★

“Motorcycle insurance”

Written on: 15/07/2017 by rogiebatesey (1 review written)

Been with MCE for 4 years. Quotes are always acceptable and good value. Contacted them today to check on a few issues to see if i had the correct cover. Spoke with Dayle who immediately answered all my questions and reassured me that the cover i had was right for my needs. Great service and a great company offering value for money in a competitive market. Roger B… Read Full Review

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Written on: 21/07/2017

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★★★★☆

“Replacing a motorbike in my multibike police”

Written on: 15/07/2017 by Denise42 (1 review written)

Bought a Honda bike to replace my existing ageing Triumph. Called MCE the evening before I pick up my new bike. She handled my request and she made it all look easy. She was friendly, polite and quite efficient. One way of retain customers is to have frinedly and competent customer service and MCE certainly has it in her. Well done that lady! Keep up the good work! ....what didn't I like about the experiene? The new higher premium :-( Regards Satisfied MCE customer … Read Full Review

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Written on: 21/07/2017

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★★★★★

“Happy happy happy ”

Written on: 14/07/2017 by Andrewchurchill78 (1 review written)

Hi, just came off the phone to a member of staff from mce really friendly helpful person my maths isn't good but she patiently broke down the quote and talked me through it all into monthly payments and I didn't feel stupid like I normally do thanks go mce… Read Full Review

Bigedmce's Response to Andrewchurchill78's Review

Written on: 21/07/2017

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