MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.1 / 5
80.8% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for MCE Car & Motorcycle Insurance www.mceinsurance.com

MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★★

“First class service advisor..”

Written on: 13/03/2018 by davevirago (1 review written)

The person I dealt with was fantastic back in August 2016.. its taken me this long to write this review as my email accounts were hacked and only just now recovered. I HAD TO MAKE A CLAIM for my precious chopper which went up in smoke in very unfortunate and unusual circimstances. The person I dealt with took me through the whole process in a very calm , proffessional and friendly manner. Normally with insurance companies you find that when the customer make a claim,, well lets say that we… Read Full Review

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★★★★☆

“Staff Service”

Written on: 09/03/2018 by mbthorne (1 review written)

I am insured with this company currently and have been since January. So far I’ve experienced nothing but great customer service from members of staff. In particular the person I dealt with was extremely sufficient with my requests and seemed like she genuinely cared whilst helping me, rather than it just be fulfilling her job description. So far so good!… Read Full Review

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★★★★☆

“Fireblade insurance for a fossil”

Written on: 06/03/2018 by Kassandram55 (1 review written)

Payed for insurance 1/3/18 bloke said (no names) docs will be with you in 24/48 hours nothing came.Rang again 4/3/18 Sunday Charlene Nash sorted it out in no time cheers. A McD… Read Full Review

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★★★★★

“Top service”

Written on: 05/03/2018 by AngelineMaxwell410 (1 review written)

Call was taken by Charlene Nash, all the issues sorted immediately. Thank you!… Read Full Review

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★★★★★

“Very helpful lady from MCE”

Written on: 03/03/2018 by jmbiss (2 reviews written)

Was a little unsure whether my bike insurance was still valid and a very nice person, the person I dealt with not only confirmed what I needed to know but added a year's NCB and Emailed me the proof. Excellent, thank you… Read Full Review

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★★★★★

“i called the mce call centre and spoke to a lady who...”

Written on: 01/03/2018 by Sharp1980 (1 review written)

i called the mce call centre and spoke to a lady who was very polite and very helpful very good work thankyou… Read Full Review

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★★★★★

“helpful, friendly, brilliant customer service.”

Written on: 28/02/2018 by danielfare99 (1 review written)

I had a hysosung gt125. My claims handler was super helpful on my claim and giving me and understanding on what options I could take to benefit me in the best possible way. every time I called to ask a question or wasn't to sure on something he put his best ability on reassuring me and answering the questions as best as he could. He also was a very friendly person to talk to and we had the same interests and hobbies. from this excellent customer service it would enable me to be a loyal… Read Full Review

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★★★★★

“Great service”

Written on: 25/02/2018 by ByronWhite (1 review written)

Thank you so much for all your help today. It was nice to talk to someone who understood exactly what I wanted. A big thank you to the person I dealt with. Excellent service… Read Full Review

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★★★★☆

“Sorting Documents”

Written on: 18/02/2018

Needing to print out extra copies of the documents I found the website portal empty. I called in and Dayle quickly sorted the issue and emailed me copies for my immediate use. A shame about the document portal but excellent customer service… Read Full Review

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★★★★★

“Great customer service”

Written on: 14/02/2018 by Kellyza497 (1 review written)

On speaking to customer service operator about a matter which would have cost me a considerable amount of money over the next 5 years, she went above and beyond the call of duty to interrogate the company's historical computer systems and came up with a positive result for myself and the company. Her customer commitment, and company knowledge were exceptional, even though I was leaving the company. This quality is a rarity nowadays, and she is a credit to MCE insurance customer services!!… Read Full Review

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★★★★☆

“Customer care ”

Written on: 07/02/2018 by Nevi1 (1 review written)

Phoned today with major problem,which the person I dealt with helped to sort out.Very professional,calm and very helpful. The person I dealt with guided me through the process,and what I needed to do to insure things would be 'sorted out ' Very caring and sensitive individual. Thank you to the person I dealt with for your support in sorting out my problem,which was not any fault of MCE… Read Full Review

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★★★★★

“bike insurance personal experience”

Written on: 07/02/2018 by blinddog1 (1 review written)

Today I had to sort out what was a complicated insurance application.I needed to talk to an adviser and was very fortunate to be connected to a lady, who dealt with my situation in what was not only a highly professional way but also very friendly and understanding. In times of computerised transactions I was already in the wrong frame of mind when initiating the call thinking this is going to be a frustrating experience. In no time at all it was a pleasure talking to this lady who listened and… Read Full Review

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★★★★☆

“Company is a nightmare but! ”

Written on: 06/02/2018 by Vinnievimto (1 review written)

After messing up on my money in my bank I was told that if I could pay by midnight there would be no charge.. However if you don't ring before they close you can't pay anything so I was then left with a over charge even though the money was there.. So I called the next day and got through to a lady who was really nice and helpful she managed to sort out the £30 extra charge so I didn't have to pay that this time but then went the extra mile sort out the fact that when I first set my policy up… Read Full Review

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★★★★★

“Charlene Nash ”

Written on: 06/02/2018 by Grant12345 (1 review written)

Rang MCE with a request for documents and was dealt with by Charlene Nash. She dealt with it professionally and clearly and even whilst I was waiting chatted how her marriage landed on my birthday. If I could get Charlene every time I would be a customer for life… Read Full Review

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★★★★☆

“charlen nash”

Written on: 06/02/2018 by ImmanuelWarren (1 review written)

good, helpful customer services from charlen nash thanks… Read Full Review

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★★★★★

“insurance ”

Written on: 06/02/2018 by Stephanyo250 (1 review written)

Really helpful and resolved my problem straight away and was not left with on hold music for Long… Read Full Review

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★★★★★

“Really good staff”

Written on: 05/02/2018 by Fazerob (1 review written)

Just got off the phone with MCE, after speaking to the person I dealt with my problem was sorted with no dramas. Can wholly recommend and will use again. Thanks … Read Full Review

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★★★★★

“Very good communication ”

Written on: 04/02/2018 by Teaganx376 (1 review written)

Got a insurance quote online and brought it. Very cheap was happy. Didn’t receive confirmation for a while and wanted to ride the bike. Phoned up and spoke to a advisor. She looked in to my file and made it clear that it was fine to ride the bike. It was the computers that was a little bit slow in updating. She said to me she would phone back in a couple hours. ( they all say that ). And would you believe it she did phone back. Very very good communication. When ever I need to phone up again… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 04/02/2018 by gaz999 (6 reviews written)

I have never had any problems dealing with MCE. They have always been most helpful and attentive to detail. Today I spoke with Charlene Nash and she was most helpful with my particular problem and it was great chatting with her… Read Full Review

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★★★★★

“best customer service”

Written on: 04/02/2018 by 458Quinlan (1 review written)

very helpful and solved my problem in minutes will be recommending to friends… Read Full Review

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