MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.1 / 5
80.8% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★★

“Excellent customer service and a very fair company to use”

Written on: 22/05/2018 by thecarbonking (1 review written)

The person I dealt with was excellent, worked hard to get a satisfactory result for me. MCE insurance paid out more than I insured the bike for, as they paid out based on the retail average value using Glasses Guide & Cap Guide which I was not expecting. I also got a fair price back on my clothing so all in all, I was fairly dealt with and kept up to date at all times. Well done to the person I dealt with, keep up the excellent work!… Read Full Review

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★★★★★

“Helpful”

Written on: 22/05/2018 by KarenQueen (1 review written)

In light of a stressed situation your staff have dealt with us with experience a caring nature respectful and highly professional manner. I wish this to be noted and give them my heart full thanks. … Read Full Review

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★★★★☆

“Exceptional Claims Service ”

Written on: 21/05/2018 by MikeBonnevilleBobber (1 review written)

Just wanted to go on record in thanking the person I dealt with for her help and service in dealing with my motorcycle claim. Good communication with clear instructions on what I needed to do. When we spoke on the phone I found her very helpful and polite; she always called me back on time for our pre-booked chats. Thank you… Read Full Review

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★★★★★

“First party claims department”

Written on: 16/05/2018 by laylasnape (1 review written)

I have had an ongoing claim with MCE due to being knocked off my scooter by an uninsured driver. I was passed from pillow to post until my case got handed over to the person I dealt with. He has literally been the most helpful person throughout the whole claim, giving me constant update through phone calls and emails. He has helped me so much answering any questions or concerns I have and I could not thank him enough for what he has done! My claim has now been settled and I will be receiving my… Read Full Review

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★★★☆☆

“Unfortunatly we have had to make 2 claims through MCE....”

Written on: 15/05/2018 by 478Devine (1 review written)

Unfortunatly we have had to make 2 claims through MCE. The first was a bit hit and miss with customer service (claim settled with 3rd party with no prior communication to us which resulted in a payout from the third party we wouldnt have accepted) the 2nd however was better. My son is the policy holder and was involved in a serious crash, MCE dealt with this sensitively from day 1. The claim handler kept me informed of all updates about his claim and respected our request not to trouble my son… Read Full Review

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★☆☆☆☆

“No response”

Written on: 02/05/2018 by ReaganSchmitt (1 review written)

Still waiting for them to process a claim after 8 months. Spent hours waiting on the phone, sent them all the documents (many times over). Ignored 2 recorded delivery letters. Will now have to refere to FCA for resolution. Cannot understand positive reviews when they have treated me like this… Read Full Review

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★★★★★

“Great service and knowledge....”

Written on: 29/04/2018 by Verbalstu (1 review written)

I was served by a young lady. She knew the score from the getgo. Mce were the cheapest quote and ive been with them before, so i knew I was gonna get a good service. She worked with me to get my insurance to a good level of cover and price. Very clear voice over the phone, so i know what I'm getting. Thanks MCE… Read Full Review

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★★★★☆

“Great customer service ”

Written on: 25/04/2018 by Dunnanddusted (1 review written)

I made a claim after my bike was stolen and had read a lot of really negative reviews about what had happened to others after they made a claim however, I need not have worried. My claims adviser was brilliant and responded to all my queries within minutes. Also a quick mention to the lady who sorted my NCD query within minutes too. So the customer service was outstanding but what about the 'but'? Well that is in relation to the overall length of time it took to process my claim. Whilst the… Read Full Review

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★★★★★

“Bike Crash”

Written on: 21/04/2018 by Raulk478 (1 review written)

Hi, Like to thank the person I dealt with for hes help and reassurance after my bike crash. He talked me through all the boring bits I was unsure of and put my mind at ease. Top man for giving me the extra time and patience… Read Full Review

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★★★★★

“Dayle - Customer service review”

Written on: 11/04/2018 by danielshaw (1 review written)

Hi, Guys I am a policy holder currently with MCE for my motorbike and i rang today to add a 2nd bike to my policy Dayle was amzing he was very helpful and went above the level of service and made my contact with my insurance pleasurable and bearable we all have them dreaded days were we have to contact them but it was very good dayle worked very hard in achieving a brilliant quote giving me back a rebate on my insurance quote fantastic service (good on u dayle keep it up)… Read Full Review

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★★★★★

“HACKERS MEMORY LANE!!!”

Written on: 06/04/2018 by JulieHale (1 review written)

I has a wonderful arrangement for my wife with this service, soon i started having suspicions about her of infidelity so i hired a great and reliable hacker to help me monitor her,...SOLIDARITY HACKER at GMAIL.COM....was the hacker's contact who helped me to gain access into her mobile device memory, with this access i had the chance to see everything on her phone, from whatsApp, facebook, snapchat, viber, and all email apps located in her phone, the interesting part of this is that all old… Read Full Review

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★★★★☆

“a little frustrating but amended quickly on phone”

Written on: 29/03/2018 by glSteele106 (1 review written)

minus no paper documents not all policy documents sent positives very quickly dealt with via a phone call, call centre staff very good… Read Full Review

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★★★★★

“Good service ”

Written on: 25/03/2018

Got a quote at1:30 in the morning. Great service and excellent help over the phone… Read Full Review

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★★★★★

“Very good service ”

Written on: 21/03/2018 by Triumph675daytona (1 review written)

I have had a fantastic experience from MCE over the past six years and when I.have problems getting my insurance certificate from service center, the customer service team have always been able to help me. The person I dealt with is part of the team who has helped me today and was very pleasant and gave me what I wanted straight away with no hesitation. Thank you for all your help… Read Full Review

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★★★★★

“Pleased of Putney”

Written on: 20/03/2018 by Silverworld1 (1 review written)

Thank you so much for guiding me to the best quote and being so helpfull. Excellent customer service!… Read Full Review

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★★★★★

“Very helpful ”

Written on: 17/03/2018 by CeceliaGauthier270 (1 review written)

Great service, 100%, will recommend to family and friends… Read Full Review

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★☆☆☆☆

“absolutely discusting service,,would defillinot reccomend ”

Written on: 17/03/2018 by Ava284 (1 review written)

worse service ive EVER had in my life,,i waited fifteen month to get my bike back,,no explination or communication,, discusting… Read Full Review

Mce_Insurance_Customer_Services's Comment

Written on: 21/03/2018

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Dee Modha. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Dee Modha

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★★★★★

“First class service advisor..”

Written on: 13/03/2018 by davevirago (1 review written)

The person I dealt with was fantastic back in August 2016.. its taken me this long to write this review as my email accounts were hacked and only just now recovered. I HAD TO MAKE A CLAIM for my precious chopper which went up in smoke in very unfortunate and unusual circimstances. The person I dealt with took me through the whole process in a very calm , proffessional and friendly manner. Normally with insurance companies you find that when the customer make a claim,, well lets say that we… Read Full Review

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★★★★☆

“Staff Service”

Written on: 09/03/2018 by mbthorne (1 review written)

I am insured with this company currently and have been since January. So far I’ve experienced nothing but great customer service from members of staff. In particular the person I dealt with was extremely sufficient with my requests and seemed like she genuinely cared whilst helping me, rather than it just be fulfilling her job description. So far so good!… Read Full Review

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★★★★☆

“Fireblade insurance for a fossil”

Written on: 06/03/2018 by Kassandram55 (1 review written)

Payed for insurance 1/3/18 bloke said (no names) docs will be with you in 24/48 hours nothing came.Rang again 4/3/18 Sunday Charlene Nash sorted it out in no time cheers. A McD… Read Full Review

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